Zoom in when trying to type anything in the search box

This topic has 6 replies, 2 voices, and was last updated 3 months, 2 weeks ago ago by Rose Tyler

  • Avatar: Alzain
    Alzain
    Participant
    September 2, 2024 at 21:33

    Hello team .. I hope you have a nice day

    On the phone .. When you click on the search box, the screen is enlarged and some of the site content disappears …
    I tried that on the same official template you have .. and there is not the same problem as on my website ..

    I tried to make the modification but the same problem
    To understand this, please try clicking on the search box on my site (on the phone)
    Please

    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 3, 2024 at 07:41

    Hello, Alzain,

    Thank you for reaching out to us.

    We have reviewed the search functionality on your site from a mobile device and did not encounter any issues. To assist you further, could you please let us know which browser you are using? Additionally, it would be helpful if you could provide a video recording of the actions you are taking and the issue you are encountering.

    Try to disable “Mobile User-scalable” and “Mobile optimization” clear cache including cache of your mobile browser and check the result after that. The mentioned settings may conflict with the setting of cache/optimization plugin on your site.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Avatar: Alzain
    Alzain
    Participant
    September 3, 2024 at 08:20

    Hello

    To clarify further. An animated gif image was recorded from my phone

    A screenshot from my website
    And another screenshot from your website for the same template

    Here is the problem.

    While clicking on the search box, a small part of the content disappears.

    I tried 4 types of browsers. Same problem

    A picture of the browsers used has been attached

    Please contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 3, 2024 at 08:47

    Hello, Alzain,

    Please try to disable “Mobile User-scalable” and “Mobile optimization” clear cache including cache of your mobile browser and check the result after that. The mentioned settings may conflict with the setting of cache/optimization plugin on your site.

    Best regards,
    The 8Theme Team

    Avatar: Alzain
    Alzain
    Participant
    September 3, 2024 at 10:54

    Thank you Rose Tyler

    It’s fine now

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 3, 2024 at 12:38

    Hello, Alzain,

    You’re welcome!

    Best regards,
    The 8Theme Team

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The issue related to '‘Zoom in when trying to type anything in the search box’' has been successfully resolved, and the topic is now closed for further responses

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