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Zoom product picture sometimes works fine sometimes move to the link of the picture.

This topic has 4 replies, 2 voices, and was last updated 9 months, 4 weeks ago ago by Rose Tyler

Tal

Participant

January 24, 2024 at 11:49

hello
sometimes when u push on the zoom picture its opens fine sometimes its move to the link of the photo .

video of the problem:
https://streamable.com/ihycvv

thanks

Please, contact administrator
for this information.

#381080 Copied Theme version: 9.2 WooCommerce version: 8.5.1

3 Answers

Rose Tyler

Support staff

January 24, 2024 at 12:48

Hello, Tal,

Thank you for reaching out to us and for providing the video illustrating the issue you’re experiencing with the image zoom functionality on your website.

Please try to disable Lightbox via Theme Options > WooCommerce (Shop) Single Product Builder > Gallary, and enable the Lightbox from Elementor – edit any page using Elementor > go to Site settings > Lightbox > Image Lightbox.

Should you encounter the same issue with the Elementor Lightbox, it is essential to verify that the problem is not a result of interference from third-party plugins or custom code modifications.

If the issue persists after these checks, we advise reaching out to the Elementor plugin support team for further assistance.

We appreciate your attention to this matter and are here to support you through the resolution process.

Best Regards,
8Theme’s Team

#381093 Copied

Tal

Participant

January 24, 2024 at 13:46

i tired to disable the theme lightbox and turn on the elementor lightbox and the elementor light box dont work. its just move to the link of the photo instead of open it light box

#381104 Copied

Rose Tyler

Support staff

January 24, 2024 at 14:46

Hello, Tal,

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

Should the issue continue, contact the support of the Elementor plugin, as was mentioned – https://wordpress.org/support/plugin/elementor/

Best Regards,
8Theme’s Team

#381116 Copied
Tagged: fix zoom picture link, improve woocommerce picture zoom, optimize woocommerce product zoom, troubleshoot woocommerce zoom, wordpress woocommerce themes, zoom woocommerce product picture
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