I have removed the CCSS ID’s from all of the containers.
I am not sure what you mean by “add to the Menu Anchor Element”. Sorry, I am a little confused, are you saying to add the anchor titles to the menu on the top left, number 1/
The image is attached to show what I mean.
Thanks.
Files is visible for topic creator and support staff only.
Ajaz
Participant
April 11, 2024 at 13:12
Hi Luca,
I have applied the below options.
Speed optimisation update:
I do not use a child theme so the code is not required?
Masonry scripts: not sure where this option?
FontAwesome support: I use a built-in font within Elemntor.
Menu cache: turned on
Static Blocks cache: turned on
Remove query strings from theme static resources: turned on
Disable emoji: I don’t use emojis
I have flushed the cache in WP, this speeds the site up but this only lasts for up to 10-15 minutes, and then the site is slow again, as it has been.
Thanks.
Ajaz
Participant
April 11, 2024 at 13:00
Hi Luca,
Login details are in the private content area.
regarding a video size of 5mb or less is impossible because this is a video of less than 3 seconds. I have tried this and it defeats the point of loading a video for advertisement and business purposes.
I also met with a developer earlier today, and they have confirmed that this issue relates to the script loading. It seems to load the script for the page/website and look at the full-width video container code afterward and then reload to full-width.
Please can this be resolved so that when the page loads at any time, it always loads the video at full width?
An example of this is also in the private content area. The complete page, style, menu, and video load together without any delays and full-width, at all times.
Thanks, Luca.
Please contact administrator for this information.
Ajaz
Participant
April 11, 2024 at 10:35
Hi Luca,
The options are missing, the image is attached.
Files is visible for topic creator and support staff only.
Ajaz
Participant
April 11, 2024 at 10:29
I have changed my homepage to to load a much smaller video size which has lost quality and looks poor.
This I have changed to see if the difference in the video loading in a box and then changing to a full-width issue is resolved but this makes no difference but losing the video quality?
You mentioned “ensure optimal performance and compatibility and for a smoother user experience, does this mean that Xstore doesn’t support videos like free themes do?
Multiple sites use videos over 50 and 60mb, this should not be an issue. How can I use my video and not experience issues?
Thanks.
Ajaz
Participant
April 11, 2024 at 10:00
Hi Luca,
After looking into this, reducing the filesize reduces the video quality by over 50%.
Why is this an issue, I ask because as I mentioned before, I have used 2 free themes before purchasing this theme and I never once had the issue with the video and the speed of the website?
This sounds like Xstore doesn’t support video capabilities like mine, and I have also checked, The majority of the videos are similar to mine but yet function on websites with no issues like I am experiencing.
Please look into this because this is not a solution and how can I use video on the Xstore theme if this is not supported without placing limits from Xstore?
Thanks.
Ajaz
Participant
April 10, 2024 at 10:19
Hi Luca,
Can you advise on how I can reduce the file size of the video?
I never had this issue with the previous 2 free themes.
Thanks.
Ajaz
Participant
April 9, 2024 at 17:02
.
Please contact administrator for this information.
Files is visible for topic creator and support staff only.
Ajaz
Participant
April 9, 2024 at 15:01
Hi Luca,
Sorry, I have no idea how to disable the cache system in WP. When I click on the flush option, this clears the cache and confirms it has been cleared.
If I need to be doing something else, please advise?
Ajaz
Ajaz
Participant
April 9, 2024 at 14:21
Hi Luca,
My hosting company has investigated and they have confirmed that the issue is due to the theme, let me explain.
I advised them of the issue and your assumption, they advised that there is a video and large images on the site that affects the loading speed and this is not a hosting-related issue.
They also advised that too many plugins would be an issue and:
“Your Managed WordPress account already has caching built into it and this can’t be disabled, therefore, there is no need and is not recommended to install any other additional caching plugins.
When the website loads, it sends out multiple requests for various JavaScript and CSS files. These requests can be render-blocking and can increase your website’s load time.”
I confirmed the following:
What is surprising is that this is a paid template and service with the theme provider but when I used a free template (Blocksy) before this template, I had the identical video, images, layout, and data excluding the large 2000px images which are 6 images and I never once had this issue. I used the free template for almost 6-7 weeks and worked on this every day for the first 4-5 weeks, and the plugins were actually more then because I have deleted some since and I have also deleted another plugin earlier today.
My hosting provider confirmed the following:
“Since you already tested the website using a different theme and did not encounter these issues, then this would exclude an issue with the hosting package as this is related to the theme your website is currently using.
The issue is most likely caused by the new theme which is trying to consume more memory than is set. The memory_limit is set to 512MB and this limit can’t be increased any further on this type of hosting package.
I searched on the open Internet for more details about the theme you are using and some forums suggest enabling the optimization and speed options in your theme.
Regarding further guidance on how do to this, our knowledge of custom themes and 3rd party software is fairly limited. It is recommended to contact your theme provider support team as they should investigate and resolve this matter”.
@Luca, please can this be investigated for the theme optimization and speed options?
@Luca Please also bear in mind as stated in the conversation, that I have already used free themes before purchasing this theme with the identical video, images excluding the large images and same data, and an almost identical layout, and I never experienced any speed and loading issues, and the video always loaded within 2 seconds and always at full width.
Hope this helps to resolve this issue.
Thanks,
Ajaz
Ajaz
Participant
April 9, 2024 at 14:05
I have flushed the cache, but the issue still exists.
Ajaz
Participant
April 9, 2024 at 14:03
Hi Luca,
I don’t understand what you mean by:
add the menu anchor elements in your section?
When I created the anchors originally, there was a technical issue where the anchors were not linking even though I added them correctly. Your colleague investigated and created the anchors for me so I am not sure how to add them to the menu anchor.
I have added the code to the theme custom CSS but nothing has changed.
Ajaz
Participant
April 9, 2024 at 10:41
Hi Luca,
The sticky header must remain untouched, we worked hard to get the correct settings for the sticky header, which is perfect.
This must be achievable with the sticky header functionality enabled because it is visible on multiple sites. The example provided previously shows this is possible.
The example is in the private content area.
Thanks.
Please contact administrator for this information.
Ajaz
Participant
April 9, 2024 at 09:47
Hi Luca,
I am not sure of what cache system you are referring to, please advise on how I can disable this please?
I presume that once this has been disabled, I re-open my test site via WP again and see how this behaves?
Thanks.
Ajaz
Participant
April 9, 2024 at 09:44
Hi Luca,
Regarding the slowness issue, my provider is investigating further because they have confirmed that there is no issue on their end.
“This is frustrating and worrying because I have business colleagues who use WP and after talking with them, they have different themes and they have never experienced such issues. They also use the same hosting provider and they have the same package because they recommended my hosting provider and package”
I have noticed this issue being raised on a few occasions now including the most recent one:
Please can you arrange to apply the same approach and investigation immediately because when I used/tested a couple of themes before purchasing this theme, I never experienced such an issue?
My WP-admin access details are in the private content area, please access my WP-admin to investigate what you need.
Please contact administrator for this information.
Ajaz
Participant
April 9, 2024 at 09:14
How do I download WP Rocket, I am unsure of this.
I thought it was in the WP admin plugin – added a new plug-in but it is not. The link you provided to apply WP Rocket settings, their is no link to download/install.
I cannot find it in the store options in WP admin as well.
Please advise?
Ajaz
Participant
April 9, 2024 at 09:08
Fab, resolved.
Ajaz
Participant
April 8, 2024 at 16:31
.
Please contact administrator for this information.
Ajaz
Participant
April 8, 2024 at 14:18
My hosting provider is investigating this, I will update you soon.
Thanks, Luca.
Ajaz
Participant
April 8, 2024 at 10:40
Fab, this has worked.
Thanks, Luca.
Topic resolved.
Ajaz
Participant
April 8, 2024 at 10:38
Hi Luca, this works but unfortunately, this is incorrect because the complete website now has moved down except for the 2 pages that had the issue.
I probably did not mention this, sorry, I did try this and this was the issue.
What I need is to add the margin to the 2 pages only because the margin added affects the complete site. I have removed the settings you advised so the complete site is set correctly.
Please advise on how to resolve this for the 2 pages only.
Thanks.
Ajaz
Participant
April 8, 2024 at 09:16
This is ok, thanks, Luca.
Topic resolved.
Ajaz
Participant
April 8, 2024 at 09:13
The transparent header is working, thanks.
The issue remains with the categories page – product images and the single product page image.
Categories page: abayas and dress, the image is placed at the top of the page, this must be below the main header, I cannot allocate the section to enter the block code for this page.
The same applies to the single product page.
Please advise?
Ajaz
Participant
April 8, 2024 at 09:09
Fab, this is resolved.
Ajaz
Participant
April 8, 2024 at 09:08
Fab, that has worked but the text below the image is left aligned, how can I centre this?
Ajaz
Participant
April 7, 2024 at 17:37
Fab, perfect. This is resolved, Luca.
Ajaz
Participant
April 7, 2024 at 17:12
Perfect!
This is working Luca. Good man, appreciate it.
Topic resolved.
Ajaz
Participant
April 7, 2024 at 17:01
.
Please contact administrator for this information.
Ajaz
Participant
April 7, 2024 at 16:44
The pages look the same from my spacers added and the single product page product and category pages product are still behind the main menu.
These pages need a block adding which I cannot find the option to add to, please advise?
Ajaz
Participant
April 7, 2024 at 16:36
Hi Luca,
I have applied the code, and this does not work.
The code above your code is for my main menu and the opacity is set to 100 for the hover color to show full. I applied 100 opacity to your code and this also does not work.
