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Viewing 30 posts - 271 through 300 (of 31,382 total)

1 2 3 … 9 10 11 … 1,045 1,046 1,047

Eva Kemp

Support staff

February 10, 2017 at 17:50

Hello,

Did you created that form on-line?
Do you have any instructions how it should be imported to the site?

Regards,
Eva Kemp.

#154496 Copied In reply to: PDF Form

Eva Kemp

Support staff

February 10, 2017 at 17:48

Hello,

Unfortunately there is no such option for mobile.
If you want we can customize that css code as you wish.
Please clarify how you want to style it.

Thank you.
Regards,
Eva Kemp.

#154495 Copied In reply to: The wpml selector is not displayed in mobile version
Eva Kemp

Support staff

February 10, 2017 at 17:46
Hello,

1. a) Sorry, but there is no option to translate “page” slug. This is by default in Wordoress.
b) You need translate Wishlist plugin, go to wp-content/plugins/yith-woocommerce-wishlist/languages, find the file yith-woocommerce-wishlist.pot and generate your translation .po and .mo files with your locale as described here http://betterwp.net/wordpress-tips/create-pot-file-using-poedit./ .
Your files should have names yith-woocommerce-wishlist-fi.po, yith-woocommerce-wishlist-fi.mo, move them to the directory wp-content/languages/plugins.

2. I’ve added the code in Global Custom CSS:
```
.footer-top-2 {
    background-color: #461c11;
}

.footer-top-2 p, .footer-top-2 h3 {
  color: white !important;
}
```
Please check.

3. Add this code in Global Custom CSS:
```
.short-description ul li {
    list-style: disc inside;
}
```
4. Use this css code:
```
.fixed-header-area .menu > li > a {
   color: red;
   font-size: 15px !important;
   font-family: open sans;
}
.fixed-header-area {
   background-color: grey;
}
```
Change values to yours.

5. Use the following css code:
```
.footer-top-2 a {
   color: blue;
}
.footer-top-2 a:hover {
   color: blue;
}
```
Change color values to yours.

Regards,
Eva Kemp.
#154494 Copied In reply to: Multiple problems on multi-purpose theme
Eva Kemp

Support staff

February 10, 2017 at 17:12

Hello,

Could you please show a screenshot of the issue for better understanding?
Please specify what you want to achieve with mobile menu.

Regards,
Eva Kemp.

#154493 Copied In reply to: Mobile Menu unclickable

Eva Kemp

Support staff

February 10, 2017 at 17:10

Hello,

Currently I don’t see “garbage codes” on your site http://storage2.static.itmages.com/i/17/0210/h_1486742904_3859086_05c0a917a1.jpeg .
Regarding “default installation”, you should check logs on your server. Contact your hosting provider support and ask them to investigate this issue. Perhaps there were some problems on the server. Theme can’t be the reason of it.

Regards,
Eva Kemp.

#154492 Copied In reply to: Garbage Codes Showing

Eva Kemp

Support staff

February 10, 2017 at 16:27

Hello @florian_huber,

I’ve reuploaded theme files and now mobile menu is working http://prntscr.com/e70533 .
Please clear browser cache and check.

Regards,
Eva Kemp.

#154489 Copied In reply to: Classico Mobile menu not responding

Eva Kemp

Support staff

February 10, 2017 at 16:25

Hello,

Have you enabled Hard Crop option for images in Woocommerce > Settings > Products > Display?
If so, please disable it and then regenerate thumbnails with the plugin https://wordpress.org/plugins/regenerate-thumbnails/ .

Regards,
Eva Kemp.

#154487 Copied In reply to: Quick view second product image

Eva Kemp

Support staff

February 10, 2017 at 16:18

Hello,

Sorry for a delay.
Please provide a coupon code so we can check the issue.
Thank you.

Regards,
Eva Kemp.

#154486 Copied In reply to: Terms & conditions box issue on checkout

Eva Kemp

Support staff

February 10, 2017 at 16:09

Hello,

Sorry, but it’s a bit unclear for me. What should I see on the “testeme” page. I see the label on “testeme/tienda/supertendedor”. What should it be displayed on the “testeme” page?
Could you please show screenshots for better understanding?
Also please provide FTP credentials.

Thank you.
Regards,
Eva Kemp.

#154484 Copied In reply to: Advanced Product Labels for WooCommerce

Eva Kemp

Support staff

February 10, 2017 at 15:16

Hello,

Ok, let us know if any assistance is needed.

Regards,
Eva Kemp.

#154478 Copied In reply to: Sometimes some pages appear without graphics components

Eva Kemp

Support staff

February 10, 2017 at 15:10

Hello,

Yes, we meant you need copy the file to child theme with the same directory hierarchy.

Regards,
Eva Kemp.

#154473 Copied In reply to: Contact form security

Eva Kemp

Support staff

February 10, 2017 at 15:02

Hello,

I’ve added the code in functions.php file.
Please check the site now.

Regards,
Eva Kemp.

#154470 Copied In reply to: WooCommerce Min and Max value issue

Eva Kemp

Support staff

February 10, 2017 at 12:06

Hello,

Have you edited theme files?
May we reupload them?
Please create full backup and let us know.

Regards,
Eva Kemp.

#154464 Copied In reply to: Heade Top Bar Not Working

Eva Kemp

Support staff

February 10, 2017 at 11:33

Hello,

I checked the site again but couldn’t see the issue. I see green padlock when viewing the site with https http://storage5.static.itmages.com/i/17/0210/h_1486722661_8527215_b5eb6b4fe5.jpeg .
Please check all pages where you added images or custom links if https is set in url.

Regards,
Eva Kemp.

#154461 Copied In reply to: Sometimes some pages appear without graphics components

Eva Kemp

Support staff

February 10, 2017 at 10:57

Hello,

Sorry for any inconveniences.
We’re glad you’ve managed to resolve the issues.

Regards,
Eva Kemp.

#154455 Copied In reply to: Import demo version "Felicia" (variant7) fail

Eva Kemp

Support staff

February 10, 2017 at 10:53

Hello,

Please provide your site url and WP Dashboard credentials so we can give you the appropriate css code.

Thank you.
Regards,
Eva Kemp.

#154454 Copied In reply to: Change cart icon

Eva Kemp

Support staff

February 10, 2017 at 10:47

Hello @florian_huber,

What are FTP host and username?
Please provide them.
Thank you.

Regards,
Eva Kemp.

#154453 Copied In reply to: Classico Mobile menu not responding

Eva Kemp

Support staff

February 10, 2017 at 10:38

Hello,

Please show a page of the issue and a screenshot for better understanding.
Also provide FTP/WP Dashboard credentials in private content.

Thank you.
Regards,
Eva Kemp.

#154451 Copied In reply to: Advanced Product Labels for WooCommerce

Eva Kemp

Support staff

February 10, 2017 at 10:35

Hello,

The same issue persists with other theme.
Seems it’s related to your server configuration.
Please check if mod_rewrite module is enabled.
Ask your hosting provider support to investigate it.

Regards,
Eva Kemp.

#154450 Copied In reply to: Mega Menu and Page Not Found Issue

Eva Kemp

Support staff

February 10, 2017 at 10:04

Hello,

You shouldn’t worry about those notices. They won’t affect your site at all. We edited Woocommerce files in wp-content/themes/idstore/woocommerce directory and old version may be written in those files. But, please don’t worry, as the original version is written in wp-content/plugins/woocommerce/templates directory.

Regards,
Eva Kemp.

#154449 Copied In reply to: Outdated copies of some WooCommerce template files

Eva Kemp

Support staff

February 9, 2017 at 21:12

Hello,

Sorry for a delay.
I’ve updated the theme for you, but problem persists.
After investigation I found that it’s caused by your modifications in the child theme. I see there is “woocommerce” folder. What files are there? Are they from Woocommerce plugin folder or from “woocommerce” theme folder? If you remove this folder from child theme, the site works fine.
Let us know what changes you made in that folder.

Regards,
Eva Kemp.

#154432 Copied In reply to: Update Cart Button not working
Eva Kemp

Support staff

February 9, 2017 at 17:41
Hello,

1. Please add this css code:
```
.main-footer .widget-title span, .main-footer .mc4wp-form-fields label {
   color: white !important;
}
```
Add two last columns as custom sidebars in Appearance > Widgets and then add them to your footer via Widgetised Sidebar element in VC editor.

2. Do the same actions as I described in this post https://www.8theme.com/topic/question-webshop-furniture/page/3/#post-154342

I’ve added custom classes to your icon columns in static block http://storage8.static.itmages.com/i/17/0208/h_1486570532_1949177_2a50d48e12.jpeg and added this css code in Custom CSS for mobile:

.custom_icon {
width: 32% !important;
float: left;
}

Thank you for your feedback!
Much appreciated.

Regards,
Eva Kemp.
#154420 Copied In reply to: Cosplay webshop
Eva Kemp

Support staff

February 9, 2017 at 17:32

Hello,

1. As I see footer is created. Please clarify your query with more details.

2. As I see mobile menu is visible and has menu items in white colors.

3. Please show a screenshot for better understanding.
Thank you.

Regards,
Eva Kemp.

#154419 Copied In reply to: Problem with site

Eva Kemp

Support staff

February 9, 2017 at 17:29

Hello,

Yes, that was removed in the new version.
Do you want to get it back?

Regards,
Eva Kemp.

#154417 Copied In reply to: Added to cart popup: Since version 2.9 the loading circle disappeared
Eva Kemp

Support staff

February 9, 2017 at 17:21
Hello,

1. I’ve added the code in functions.php file for this site cosplayclues.nl and only free shipping method is available:
http://storage2.static.itmages.com/i/17/0209/h_1486657234_6511711_2b27be4383.jpeg
Clear browser cache and check.

2. Add this code in Global Custom CSS:
```
.woocommerce-shipping-calculator button {
 color: white !important;
 background-color: grey !important;
}
```
4. You need add API key in Ultimate > Google Maps. Read more information here https://docs.brainstormforce.com/how-to-create-google-api-key-in-order-to-make-the-google-map-element-work/ .

Regards,
Eva Kemp.
#154414 Copied In reply to: Cosplay webshop
Eva Kemp

Support staff

February 9, 2017 at 16:44

Hello,

Sorry for misunderstanding.
This will be fixed in the next theme update.

Pleas take our apologies for inconveniences.

Regards,
Eva Kemp.

#154409 Copied In reply to: Login Popup takes much to long until it disappears
Eva Kemp

Support staff

February 9, 2017 at 16:43
Hello,

1. I don’t see newsletter icon on mobile http://storage8.static.itmages.com/i/17/0209/h_1486654196_3506854_3807a75130.jpeg . Have you hidden it?

2. Please add this code in Theme options > Custom CSS > Custom CSS for mobile:
```
.et-follow-buttons a {
   color: white !important;
   padding-left: 20px !important;
}
.et-follow-buttons {
    margin-bottom: 30px !important;
}
```
3. I couldn’t replicate the issue. What mobile device are you checking in?

4. Please use this css code:
```
.navbar-right .navbar-right {
    margin-right: 0px !important;
}
```
Regards,
Eva Kemp.
#154408 Copied In reply to: Mobile menu glitches
Eva Kemp

Support staff

February 9, 2017 at 16:25

Hello,

Loading circle is shown.
I don’t see any issues there.

Regards,
Eva Kemp.

#154401 Copied In reply to: Added to cart popup: Since version 2.9 the loading circle disappeared

Eva Kemp

Support staff

February 9, 2017 at 16:21

Hello,

You can use some additional plugins for compression, caching (W3 Total Cache etc), image optimization (WP Smush etc.) and Javascript / CSS Minifiers. These can optimize and speed up your website.
Also for better results in Google PageSpeed please kindly follow the link below:
http://www.wpmayor.com/how-to-achieve-google-pagespeed-score-90-higher/

Regards,
Eva Kemp.

#154400 Copied In reply to: Remove item from cart popup takes too long

Eva Kemp

Support staff

February 9, 2017 at 16:19

Hello,

1. We can’t know why you have 2 folders for royal theme. As I told you in the other topic “Royal” folder is the old version of the theme. Now you have Royal_v2.8 version activated. So you can remove “royal” folder and keep “Royal_v2.8”.

2. I don’t see the text “calculable sending costs” on Cart page http://storage4.static.itmages.com/i/17/0209/h_1486653478_8536311_3119069691.jpeg .
Please clarify how to replicate it.

3. As I see products are shown http://storage2.static.itmages.com/i/17/0209/h_1486653557_8220071_292e7bdd20.jpeg .

Regards,
Eva Kemp.

#154399 Copied In reply to: Cosplay webshop
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