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Eva Kemp

Support staff

June 10, 2014 at 16:43

Hello,

Please provide us with FTP and admin panel credentials in Private Content.

Regards,
Eva Kemp.

#6666 Copied In reply to: Catchable Fatal Error

Eva Kemp

Support staff

June 10, 2014 at 16:41

Hello,

You can upload your own image for Size guide box in XMarket – Theme Settings > Single Product Page > Size Guide img
Then you can choose for which product to show it: go to Products > select the needed product > Custom Settings (at the bottom of the page) > tick “Enable Size Guide on this product”.

Regards,
Eva Kemp.

#6665 Copied In reply to: Different swatches to replace Size Guide

Eva Kemp

Support staff

June 10, 2014 at 16:16

Hello,

You need add this code into custom.css file:
#breadcrumb a {z-index: 1;}

Regards,
Eva Kemp.

#6658 Copied In reply to: Breadcrumbs on product page not workin

Eva Kemp

Support staff

June 10, 2014 at 16:12

Hello,

Yes, please. We need them to check the issue with the contact form.
You can provide the credentials in Private Content.

Regards,
Eva Kemp.

#6656 Copied In reply to: Contacto form

Eva Kemp

Support staff

June 10, 2014 at 16:10

Please specify what changes have you made after which the shop started to work wrong.
Sorry but it can’t be just broken. Something was the reason. You might have made some modifications.
Thank you.

Regards,
Eva Kemp.

#6655 Copied In reply to: Checkout not going through

Eva Kemp

Support staff

June 10, 2014 at 16:07

Hello,

Could you please provide us with wp-admin panel credentials to your new site and the old one?
Thank you.

Regards,
Eva Kemp.

#6653 Copied In reply to: Homepage Layout

Eva Kemp

Support staff

June 10, 2014 at 15:56

You can use “Products” element in Visual Composer editor to display products on the home page.

Regards,
Eva Kemp.

#6651 Copied In reply to: Some finishing issues

Eva Kemp

Support staff

June 10, 2014 at 15:51

Sorry, but this is a bug in the theme. We recommend you to create a ticket at http://support.8theme.com and our specialists will look into this issue more deeply.
Thank you.

Regards,
Eva Kemp.

#6650 Copied In reply to: Upgrading Blanco while retaining many changes.

Eva Kemp

Support staff

June 10, 2014 at 15:04

Hello,

1. You can find the images to edit in the directory wp-content/themes/legenda/images/
3. Sorry, but there is no such feature n our theme. You can only display one slider for all product categories. It can be done in Theme Options > Shop > Product Page Banner and insert shortcode of your slider.
4. As I see the favicon you selected http://lumispirit.no/wp-content/uploads/2014/01/favicon.png in Theme Options > Header is being displayed. Try to clear your browser cache to check it.
5. To remove products under subcatogories you need go to Products > Categories, select the category “Mening & Intensjon”, find “Display type” field and select “Subcategories” instead of “Both”.

Regards,
Eva Kemp.

#6640 Copied In reply to: Some finishing issues
Eva Kemp

Support staff

June 10, 2014 at 14:21
Hello,

I’ve updated Woocommerce file and the notification has disappeared.
Also I’ve changed your code in style.css:
```
.menu {
    width:100%;
    text-align: center;
    padding:0 0 5px 0;
    margin-top: 10px;
}
```
to
```
ul#top {
    width:100%;
    text-align: center;
    padding:0 0 5px 0;
    margin-top: 10px;
}
```
Please check the site now.

Regards,
Eva Kemp.
#6637 Copied In reply to: Upgrading Blanco while retaining many changes.
Eva Kemp

Support staff

June 10, 2014 at 14:08

Hello,

We’re sorry for inconveniences you had to experience.
I’ve just edited style.css in the child theme folder. Please check your site now.
Sorry, but that is the max value for menu. To make it more smaller you need to edit the style of all buttons for the menu items.

Regards,
Eva Kemp.

#6635 Copied In reply to: Formatting control using theme options and child theme custom.css

Eva Kemp

Support staff

June 10, 2014 at 13:39

Could you please specify after which actions your site has started working incorrectly?
Thank you.

Regards,
Eva Kemp.

#6631 Copied In reply to: Checkout not going through

Eva Kemp

Support staff

June 10, 2014 at 13:18

Hello,

Please resend your email via ticket at http://support.8theme.com > Submit a Ticket. Our specialists will reply during 48 hours.

Thank you for the recommendations. We’ll take it into account and think it over.

Regards,
Eva Kemp.

#6628 Copied In reply to: Formatting control using theme options and child theme custom.css

Eva Kemp

Support staff

June 10, 2014 at 13:12

Hello,

As I see you’re still using the old Blanco Version 2.8. Please update it to 2.9.2 version. If the issue still persists after update, please let us know.

Regards,
Eva Kemp.

#6627 Copied In reply to: Product images won't load

Eva Kemp

Support staff

June 10, 2014 at 13:08

Hello,

We’re glad you was able to resolve the issues.
If you need more help let us know.

Regards,
Eva Kemp.

#6625 Copied In reply to: Upgrading Blanco while retaining many changes.

Eva Kemp

Support staff

June 10, 2014 at 13:06

Hello,

To add an image under ‘register/sign in’ links you need edit the file header.php in Appearance > Editor and find the code <?php get_template_part( 'et-links' ); ?> (line 103). After this code you should add the url to your image.

Regards,
Eva Kemp.

#6624 Copied In reply to: Adding cost to the homepage

Eva Kemp

Support staff

June 10, 2014 at 12:26

Hello,

Have you installed demo content after activating the theme?
Also you had to install WP e-Commerce plugin before installing the theme.
We recommend you to create a back up of your files and database and began clear installation of WP and Blanco theme. Please follow the instructions attentively: https://www.8theme.com/demo/docs/blanco/index.html#!/installation

Regards,
Eva Kemp.

#6617 Copied In reply to: Checkout not going through

Eva Kemp

Support staff

June 10, 2014 at 12:00

Hello,

You’re welcome.

Regards,
Eva Kemp.

#6611 Copied In reply to: Size Guide

Eva Kemp

Support staff

June 10, 2014 at 11:59

Hello,

Sorry, but unfortunately we don’t have the exact date of a new release. It should be produced approximately in a month.
You may try to use some plugins but we can’t guarantee its full compatibility with our theme.

Please take our apologies for the inconveniences.
Regards,
Eva Kemp.

#6610 Copied In reply to: Testimonial Widget Not Working The Leader
Eva Kemp

Support staff

June 10, 2014 at 11:55
Hello,

1. This text can be translated in the file cart-totals.php in the directory /wp-content/themes/xmarket/woocommerce/cart
Find the code:
printf( __( 'Note: Shipping and taxes are estimated%s and will be updated during checkout based on your billing and shipping information.', ETHEME_DOMAIN ), $estimated_text ); (line 90)

2. The billing form text can be translated in the directory /wp-content/plugins/woocommerce/i18n/languages. Select the file of your language to make changes.

3. I’ve just checked two buttons on the home page and they are redirecting to other pages.

4. To style the image add the following code into custom.css file:
```
@media only screen and (max-width: 959px) { .containerInner img {
    max-width: 100%;
    max-height: 170px;
} }
```
5. Make all changes in custom.css. To create it you may rename default.custom.css that is located in the /wp-content/themes/xmarket directory, then you need enable it in XMarket – Theme Settings > tick “Enable Custom CSS file”.

Regards,
Eva Kemp.
#6608 Copied In reply to: Dutch Woocommerce translation doesn't work
Eva Kemp

Support staff

June 10, 2014 at 11:34

Hello,

To translate the buttons in the popup box you should edit the file script.js in the directory /wp-content/themes/xmarket/js. Find the code:
popupHtml = productImage + '<em>'+productName+'</em> was successfully added to your shopping cart.<div class="clear"><a class="button cont-shop"><span>Continue Shopping</span></a><a href="'+cartHref+'" class="button fl-r"><span>Go to checkout</span></a></div>'; (line 366)
and edit the text to your language.

Regards,
Eva Kemp.

#6607 Copied In reply to: purchase complete page

Eva Kemp

Support staff

June 9, 2014 at 19:03

Yes, you should use this code:
.products-grid .product {margin-bottom: 0 !important;}

Regards,
Eva Kemp.

#6564 Copied In reply to: Add Woocomerce Price Filter in Products Page Only

Eva Kemp

Support staff

June 9, 2014 at 17:53

Hello,

Sorry, but your request is unclear. Right sidebar is already displaying the widgets on the page you provided.
Please clarify with more details.
Thank you.

Regards,
Eva Kemp.

#6562 Copied In reply to: easy way to move sidebars to right

Eva Kemp

Support staff

June 9, 2014 at 17:30

Hello,

Thank you, I was able to connect to FTP.
I’ve added the code to custom.css file to fix the issue with the slider. You can check it in Appearance > Editor.
Also I’ve filled in Billing form on the Checkout page and have been redirected to Shipping Address form directly, not to the bottom of the page.
Please check once more. Also we recommend you to update Woocommerce plugin to the latest version.

Regards,
Eva Kemp.

#6561 Copied In reply to: Product Box Alignment & Checkout Page Problem

Eva Kemp

Support staff

June 9, 2014 at 16:43

Hello @darnoldussen,

Please provide us with admin panel and FTP credentials in Private Content.

Regards,
Eva Kemp.

#6560 Copied In reply to: Formatting control using theme options and child theme custom.css

Eva Kemp

Support staff

June 9, 2014 at 16:40

Hello,

I’ve added the following code:
.products-grid .product {
margin-left: 0 !important;
}

Please check your site now.

Regards,
Eva Kemp.

#6559 Copied In reply to: Add Woocomerce Price Filter in Products Page Only

Eva Kemp

Support staff

June 9, 2014 at 16:24

Please use this shortcode for your Contact page to hide Google map:
[etheme_contacts gmap=”0″]
Go to Pages > Contacto and replace the currect code with the above.

Regarding your 2nd question, you need add this code into custom.css file:
a.button.added:before, button.button.added:before, input.button.added:before, #review_form #submit.added:before {left: 25px;}

Regards,
Eva Kemp.

#6555 Copied In reply to: purchase complete page

Eva Kemp

Support staff

June 9, 2014 at 16:10

Hello,

We use FileZilla client to connect to FTP.
Here is the error we’re getting:
421 Sorry, cleartext sessions are not accepted on this server.
Error: Could not connect to server

Regards,
Eva Kemp.

#6553 Copied In reply to: Product Box Alignment & Checkout Page Problem

Eva Kemp

Support staff

June 9, 2014 at 16:08

Hello,

2. Are you talking about the menu displayed on mobile devices?
Could you please show a screenshot to have clear meaning what you’re trying to achieve?
3. Sorry, could you please clarify what you are trying to do? Are you referring to mobile menu? It’s a bit unclear for me.
Thank you.

Regards,
Eva Kemp.

#6552 Copied In reply to: Formatting control using theme options and child theme custom.css

Eva Kemp

Support staff

June 9, 2014 at 16:01

Hello,

Please provide us with FTP and admin panel credentials in Private Content.

Regards,
Eva Kemp.

#6547 Copied In reply to: Add Woocomerce Price Filter in Products Page Only
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