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Viewing 30 posts - 30,181 through 30,210 (of 31,382 total)

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Eva Kemp

Support staff

June 3, 2014 at 11:52

Hello,

Does this issue persist with default theme too? Please check.
Please provide us with FTP and admin panel credentials in Private Content.

Regards,
Eva Kemp.

#5783 Copied In reply to: Product images won't load

Eva Kemp

Support staff

June 3, 2014 at 11:48

Hello @MasterSky,

We’re glad you’ve managed to resolve the issue. You may write your solution on this topic for other clients.
Do you need further assistance from us?

Regards,
Eva Kemp.

#5782 Copied In reply to: Error Message on Header (Partial Install?)

Eva Kemp

Support staff

June 3, 2014 at 11:45

Hello,

Please check it now.
Yes, we have logged into FTP account. Don’t worry.

Let us know if you need more help.
Regards,
Eva Kemp.

#5781 Copied In reply to: registration page error

Eva Kemp

Support staff

June 3, 2014 at 11:29

Hello,

You’ve created your topic in IDStore WordPress Support Forum. Please forward it to IDStore Magento Support Forum and other specialists will assist you.

Regards,
Eva Kemp.

#5777 Copied In reply to: Magento Community Edition Version for Gadget Template

Eva Kemp

Support staff

June 3, 2014 at 11:27

Hello,

Are you experiencing this issue with default theme too? Please check it. Also please provide us with the exact links where products can be added to cart and the ones where they can’t.
Thank you.

Regards,
Eva Kemp.

#5775 Copied In reply to: Using Gravity Forms for product options doesn’t work correctly

Eva Kemp

Support staff

June 3, 2014 at 11:04

Hello,

I’ve modified header.php and custom.css files.
Please check your site on mobile device.

Regards,
Eva Kemp.

#5773 Copied In reply to: registration page error

Eva Kemp

Support staff

June 3, 2014 at 10:53

Hello,

The error means ReallySimpleCaptcha class has already been declared.
You may try to resolve it as described at this link: http://wordpress.org/support/topic/plugin-really-simple-captcha-wp-34-fatal-error

Regards,
Eva Kemp.

#5768 Copied In reply to: Receiving error on activation/live preview with fresh purchase

Eva Kemp

Support staff

June 2, 2014 at 18:25

Hello,

There is an error regarding memory limit:
Notice: Constant WP_MEMORY_LIMIT already defined in /home3/octopod1/public_html/monallisa.com.br/wp-config.php on line 92

You have to contact your hosting provider and ask to increase memory limit to 128M or 256M.

Regards,
Eva Kemp.

#5725 Copied In reply to: Checkout and other issues

Eva Kemp

Support staff

June 2, 2014 at 17:25

Hello,

Do you also have the problem with language switcher visibility? If so, please provide us with FTP and admin panel credentials in Private Content.
You can use either custom.css or style.css in a child theme. You won’t lose your modifications after theme update. It’s up to you what you prefer more.

Regards,
Eva Kemp.

#5718 Copied In reply to: Make website Multi Language

Eva Kemp

Support staff

June 2, 2014 at 17:20

Hello,

Please refer to our documentation for to translate theme files: https://www.8theme.com/demo/docs/legenda/index.html#!/how_to_translate
Also to translate woocommerce templates you need edit file in /plugins/woocommerce/i18n/languages/ directory.
Please read woocommerce documentation as well: http://docs.woothemes.com/document/woocommerce-localization/

Regards,
Eva Kemp.

#5717 Copied In reply to: translation problems

Eva Kemp

Support staff

June 2, 2014 at 17:01

You’re welcome.
Sorry, but we don’t know how another template could influence on our theme. Perhaps that was the reason as we recommend to install the theme on clear WordPress.
According to Visual Composer you have to create a ticket at https://support.8theme.com/ and our specialists will look into it.

Regards,
Eva Kemp.

#5712 Copied In reply to: Revolution Slider not showing up

Eva Kemp

Support staff

June 2, 2014 at 16:42

Hello,

There is some conflict between Nice Scroll and Rev. slider. Have you edited the original theme files as we haven’t experienced such issue after installing the theme?
We’ve turned off Nice Scroll in Theme Settings > General and the slider has started working.

Regards,
Eva Kemp.

#5710 Copied In reply to: Revolution Slider not showing up

Eva Kemp

Support staff

June 2, 2014 at 15:21

Hello,

Are you getting any errors on the home page?
Have you followed the instructions described in our documentation: https://www.8theme.com/demo/docs/legenda/index.html#!/slideshow ?

Please provide us with FTP and admin panel credentials in Private Content.

Regards,
Eva Kemp.

#5698 Copied In reply to: Revolution Slider not showing up

Eva Kemp

Support staff

June 2, 2014 at 11:21

Hello,

Thank you for the credentials.
Did you try to create new WordPress user with “Operator” role?
You need to create new user with “Chat Operator” role.
If it doesn’t help we recommend you to contact the plugin developer http://screets.com/i/screets-live-chat/

Regards,
Eva Kemp.

#5671 Copied In reply to: Chat Console Permissions for Shop Manager/Editor

Eva Kemp

Support staff

June 2, 2014 at 08:43

Hello,

You can edit the text in search form box in the file legenda/framework/shortcodes.php (line 98), find the code placeholder="'.__('Search', ETHEME_DOMAIN).'"/>'; and replace “Search” text with yours.

Regards,
Eva Kemp.

#5588 Copied In reply to: Edit search bar text

Eva Kemp

Support staff

June 2, 2014 at 08:30

Hello,

Please provide us with FTP credentials and we’ll fix the issue.

Regards,
Eva Kemp.

#5587 Copied In reply to: registration page error

Eva Kemp

Support staff

June 2, 2014 at 08:01

Hello,

You’re welcome.

Regards,
Eva Kemp.

#5583 Copied In reply to: currency converter

Eva Kemp

Support staff

June 1, 2014 at 21:29

Hello,

1. To change “add to cart” button requires additional customization. Unfortunately it’s not for free. If you agree you can create a ticket at http://support.8theme.com/ and our specialists will help you.

2. To have products subcategories displayed on the shop page go to Woocommerce > Settings > Products tab, find “Shop Page Display” field and select “Show Subcategories”. Make sure you’ve created categories in Products > Categories.

3. Our documentation has a good instruction how to create different types of menu: https://www.8theme.com/demo/docs/legenda/index.html#!/primary_menu
It will help you.

Regards,
Eva Kemp.

#5580 Copied In reply to: Custom "add to cart" button, category page and menu

Eva Kemp

Support staff

June 1, 2014 at 17:55

Hello,

Does this issue persist with default theme? Please check. If it doesn’t, please provide us with FTP and admin panel credentials.

Regards,
Eva Kemp.

#5579 Copied In reply to: img alt on product images

Eva Kemp

Support staff

June 1, 2014 at 15:51

Hello,

Sorry but we didn’t test any currency converters with the theme. You may try to use some, but we don’t guarantee its full compatibility.

Regards,
Eva Kemp.

#5578 Copied In reply to: currency converter

Eva Kemp

Support staff

June 1, 2014 at 15:02

Hello,

“wp_posts” is a table in your database, not a file. You can find it via PHPMyAdmin panel if your hosting provides it. Here you can read some information: http://codex.wordpress.org/Database_Description

Regards,
Eva Kemp.

#5577 Copied In reply to: Revolution Slider with parallax effect

Eva Kemp

Support staff

May 31, 2014 at 17:53

Hello,

You’re welcome.

Regards,
Eva Kemp.

#5568 Copied In reply to: Logo not resizing in internet explorer

Eva Kemp

Support staff

May 30, 2014 at 20:43

Hello,

You’re welcome.

Regards,
Eva Kemp.

#5543 Copied In reply to: Create Home/Shop page

Eva Kemp

Support staff

May 30, 2014 at 18:57

Hello,

Does this error persist with default theme too? Please check it. If it doesn’t, then provide us with FTP and admin panel credentials in Private Content.

Regarding to page template you can find some information at these links:
http://builtvisible.com/how-to-create-a-page-template-wordpress/
http://codex.wordpress.org/Page_Templates

Regards,
Eva Kemp.

#5539 Copied In reply to: Nav links not operational ?

Eva Kemp

Support staff

May 30, 2014 at 18:45

Hello @Aziina,

Have you tried installing the theme via FTP?
Here you can read our instruction: https://www.8theme.com/demo/docs/legenda/index.html#!/installation

Regards,
Eva Kemp.

#5538 Copied In reply to: Installation Issues & Fixes (Read First)

Eva Kemp

Support staff

May 30, 2014 at 18:39

Hello,

Could you please provide us with wp-admin credentials in Private Content?

Regards,
Eva Kemp.

#5537 Copied In reply to: Chat Console Permissions for Shop Manager/Editor

Eva Kemp

Support staff

May 30, 2014 at 18:37

The reason is such slug “patek-philippe-cufflinks” is used for the category Patek Philippe Cufflinks which is located in Posts > Categories. You need rename it or delete to be able to change it for Products > Categories.
Please make sure you don’t have more similar slugs created.

Regards,
Eva Kemp.

#5536 Copied In reply to: Product Category "Already in Use" from deleted category

Eva Kemp

Support staff

May 30, 2014 at 17:22

As I see there is already the category Patek Philippe Cufflinks with the slug patek-philippe-cufflink. So you’ve already corrected “Philippe” word, as it had been written “Phillipe” before. Please clarify what you’re trying to change now.
Thank you.

Regards,
Eva Kemp.

#5530 Copied In reply to: Product Category "Already in Use" from deleted category

Eva Kemp

Support staff

May 30, 2014 at 17:13

Hello,

Have you removed the page completely, even from the Trash?
Please check.

Regards,
Eva Kemp.

#5528 Copied In reply to: Product Category "Already in Use" from deleted category

Eva Kemp

Support staff

May 30, 2014 at 17:12

You’re welcome.
Have a good weekend!

Regards,
Eva Kemp.

#5526 Copied In reply to: A few questions about mobile viewing.
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