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Viewing 30 posts - 30,211 through 30,240 (of 31,382 total)

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Eva Kemp

Support staff

May 30, 2014 at 17:10

Hello,

I’ve set the title for contact form using Text Block element:

You can modify it with text editor in admin panel.

Also please provide us with FTP access to check the issue with hidden top menu on the “Our Wines” page.
Thank you.

Regards,
Eva Kemp.

#5525 Copied In reply to: Twitter Slider

Eva Kemp

Support staff

May 30, 2014 at 16:47

Hello,

So, do you need further assistance from us?

Regards,
Eva Kemp.

#5522 Copied In reply to: A few questions about mobile viewing.

Eva Kemp

Support staff

May 30, 2014 at 16:44

Hello,

What theme version do you use? If it’s older than 3.4, then you should update it to the latest version: https://www.8theme.com/demo/docs/idstore/index.html#!/upgrade

If update doesn’t help please provide us with FTP and admin panel credentials.

Regards,
Eva Kemp.

#5521 Copied In reply to: Checkout and other issues

Eva Kemp

Support staff

May 30, 2014 at 16:32

You’re welcome.
You can check this link for new release: http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906
The current version is 2.2. When there is an update it’ll be visible on that page.

Regards,
Eva Kemp.

#5519 Copied In reply to: Quick View not displaying

Eva Kemp

Support staff

May 30, 2014 at 16:27

Hello,

The problem is you didn’t close “strong” tag:

You have </strong but it should be </strong>
Please check all your products description. There might be the same issue.

Regards,
Eva Kemp.

#5518 Copied In reply to: Footer is going into product layout

Eva Kemp

Support staff

May 30, 2014 at 16:25

Hello,

You can use Posts Grid element to display Testimonials grid. Just select “testimonial” as Post types:

You’ll get grid display with that VC element.

Regards,
Eva Kemp.

#5517 Copied In reply to: Testimonials Grid Broken since Legenda Update

Eva Kemp

Support staff

May 30, 2014 at 15:46

Hello,

Sorry, but this is a bug. Description for product image hover is overlapping Quick View option. You should choose other option of product image hover or disable it.
This issue should be fixed in future update.

Regards,
Eva Kemp.

#5512 Copied In reply to: Quick View not displaying

Eva Kemp

Support staff

May 30, 2014 at 15:25

Hello,

Thank you.
We’re glad to hear the issue has gone.
If there are any problems please let us know.

Have a great weekend too!
Regards,
Eva Kemp.

#5508 Copied In reply to: Slider text not displaying properly

Eva Kemp

Support staff

May 30, 2014 at 15:22

Hello,

Seems you haven’t updated all files. Please follow the instructions attentively as described in our documentation to update all files: https://www.8theme.com/demo/docs/idstore/index.html#!/upgrade

Regards,
Eva Kemp.

#5507 Copied In reply to: Bug | Photo Gallery. Product page.

Eva Kemp

Support staff

May 30, 2014 at 14:56

You’re welcome.

Regards,
Eva Kemp.

#5500 Copied In reply to: Favicon is not showing up on front end.

Eva Kemp

Support staff

May 30, 2014 at 14:10

Hello,

Sorry, but I am unable to log in to FTP. Please check the credentials you provided.
Also you need translate woocommerce file in /wp-content/plugins/woocommerce/i18n/languages directory.

Regards,
Eva Kemp.

#5493 Copied In reply to: Bug | Photo Gallery. Product page.

Eva Kemp

Support staff

May 30, 2014 at 14:03

Hello,

We can make an image open in full size, but will it be convenient for your customers to scroll a big image on iPhone? Or we can hide zoom function.

Regards,
Eva Kemp.

#5492 Copied In reply to: A few questions about mobile viewing.

Eva Kemp

Support staff

May 30, 2014 at 13:20

Hello,

Please provide us with FTP and admin credentials to check the issue.

Regards,
Eva Kemp.

#5487 Copied In reply to: Testimonials Grid Broken since Legenda Update

Eva Kemp

Support staff

May 30, 2014 at 13:15

Hello,

Please contact your hosting provider regarding this issue as it’s related to the server configuration. Some files are refused in the server settings.

Regards,
Eva Kemp.

#5485 Copied In reply to: Blanco theme incompatible with Windows IIS

Eva Kemp

Support staff

May 30, 2014 at 13:13

Hello,

I’ve removed the deleted pages from Trash and changed the links.
We recommend you to create a ticket at https://support.8theme.com/ regarding the link redirection issue and our specialists will look into it more deeply.

Regards,
Eva Kemp.

#5483 Copied In reply to: Shipping methods don't appear in checkout page for Internet Explorer

Eva Kemp

Support staff

May 30, 2014 at 13:02

Hello,

The problem is Right sidebar is enabled for My account page and that’s why Register button isn’t active on the right side. I’ve disabled sidebar on this page and the problem has gone. But if you want to use widget on the page you may try to insert it into the page using this plugin https://wordpress.org/plugins/widgets-on-pages/

Regards,
Eva Kemp.

#5475 Copied In reply to: Help with Login and Register form adjustment

Eva Kemp

Support staff

May 30, 2014 at 12:20

Hello,

As I see you’re using old theme version. Please update it to the latest 3.4 version. Here is the instruction: https://www.8theme.com/demo/docs/idstore/index.html#!/upgrade
If the problem persists after update please let us know.

Regards,
Eva Kemp.

#5471 Copied In reply to: Homepage featured products and latest products slider misalignment

Eva Kemp

Support staff

May 30, 2014 at 12:02

Hello,

You’re welcome.
If there are any questions don’t hesitate to contact us.

Regards,
Eva Kemp.

#5470 Copied In reply to: Unable to add categories to SHOP menu, or as a separate Menu item

Eva Kemp

Support staff

May 30, 2014 at 12:01

Hello,

I’ve added your favicon to /blanco/images folder and changed the path in header.php file (line 10) which is located in child theme folder. Now the favicon is showing but the size is too big. Please follow the instruction http://codex.wordpress.org/Creating_a_Favicon and create a favicon with small size and it should have .ico extension.

Regards,
Eva Kemp.

#5469 Copied In reply to: Favicon is not showing up on front end.

Eva Kemp

Support staff

May 30, 2014 at 11:45

Hello,

You’re welcome.

Regards,
Eva Kemp.

#5467 Copied In reply to: The Leader Portfolio Sorter Not Working

Eva Kemp

Support staff

May 29, 2014 at 21:12

Hello,

We’re glad you’ve found the solution!
If you have any questions feel free to contact us.

Regards,
Eva Kemp.

#5449 Copied In reply to: Remove Add to Wishlist & Issue With Min Price Filter

Eva Kemp

Support staff

May 29, 2014 at 21:09

Hello,

Do you have any problems at your hosting provider? We’re unable to load the site.
Please check it.

Regards,
Eva Kemp.

#5447 Copied In reply to: Help with Login and Register form adjustment

Eva Kemp

Support staff

May 29, 2014 at 20:27

You’re welcome.
We’re glad you’ve managed to resolve the issue.

Regards,
Eva Kemp.

#5444 Copied In reply to: Reduce header blank space

Eva Kemp

Support staff

May 29, 2014 at 20:24

Hello,

1. You don’t have any categories created in admin panel > Posts > Categories. If you want to add Product Categories, then I’ve added this tab to menu selection from Screen Options:

2. Revolution Slider isn’t working because you haven’t created any slides. Please do this via admin panel > Revolution Slider > Edit Slides > New Slide.

3. You need create Checkout page and select it in Woocommerce > Settings > Checkout tab > Checkout pages:

Do the same for Cart page.
Woocommerce tutorial will help you: http://docs.woothemes.com/document/woocommerce-shortcodes/

Also you can refer to our documentation: https://www.8theme.com/demo/docs/idstore/index.html#!/documenter_cover

Regards,
Eva Kemp.

#5443 Copied In reply to: Unable to add categories to SHOP menu, or as a separate Menu item

Eva Kemp

Support staff

May 29, 2014 at 20:06

Sorry, but the login information you provided is incorrect. Please check FTP details and send the correct ones to us.

Regards,
Eva Kemp.

#5440 Copied In reply to: Woocomerce design template ist to old

Eva Kemp

Support staff

May 29, 2014 at 20:04

Please follow the instruction described in our documentation how to translate theme files: https://www.8theme.com/demo/docs/idstore/index.html#!/how_to_translate

Regards,
Eva Kemp.

#5439 Copied In reply to: change languages

Eva Kemp

Support staff

May 29, 2014 at 20:02

You have the same slug “patek-philippe-cufflinks” for page “Patek Philippe Cufflinks”. Unfortunately in WordPress you cannot have two pages/categories with the exact same slug. So you have to change it for the page or the category.

Regards,
Eva Kemp.

#5438 Copied In reply to: Product Category "Already in Use" from deleted category
Eva Kemp

Support staff

May 29, 2014 at 19:54
Try adding this code into custom.css file:
```
.header2 {
    margin-top: 5px;
    margin-bottom: 5px;
}
```
Here is the tutorial where you can watch how to create custom.css.

Regards,
Eva Kemp.
#5437 Copied In reply to: Reduce header blank space
Eva Kemp

Support staff

May 29, 2014 at 19:51

Hello,

As I see patek-phillipe-cufflinks category exist there. Go to Products > Categories, find Patek Phillipe Cufflinks category and edit its title and slug.

Regards,
Eva Kemp.

#5435 Copied In reply to: Product Category "Already in Use" from deleted category

Eva Kemp

Support staff

May 29, 2014 at 19:03

Hello,

You’re welcome.
This problem is not related to our theme as there are some issues with permalinks settings. Such problem also appears with default theme. You’d better contact wordpress support for help.

Regards,
Eva Kemp.

#5433 Copied In reply to: Remove Add to Wishlist & Issue With Min Price Filter
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