Please check the tabs now. Also you need to decrease title for the 3rd tab to make the 4th tab fit in.
I’ve checked Left side tabs shortcode and it is working fine. What troubles are you facing with it?
Regards,
Eva Kemp.
Eva Kemp
Support staff
May 16, 2014 at 16:27
Hello,
Please create a ticket at https://support.8theme.com/ providing all details and our specialists will look into it.
Regards,
Eva Kemp.
Eva Kemp
Support staff
May 16, 2014 at 16:25
Hello,
1. Do you mean you the font is large on the page http://lamdahalbe.de/impressum/ ? If so you can edit it in admin panel > Pages > Impressum page, and select text element where the content is written.
Thank you for the login details.
This problem persists with default theme too.
You should contact Woocommerce support regarding this issue as it’s not related to our theme.
Regards,
Eva Kemp.
Eva Kemp
Support staff
May 16, 2014 at 15:46
Hello,
Your site can’t be loaded on mobile device because there is an error in the script wheelzone-child/js/custom.js – “Cannot read property ‘split’ of undefined line 24”. As you’ve customized it yourself please check it for errors.
According to the products number you should also check what additional customization you’ve done or installed some additional plugins as our theme doesn’t have such features. If you’re using some plugin you’d better contact its developers regarding this issue.
Thank you.
Regarding your last question you should contact woocommerce support team as the Checkout page works using their shortcode.
Regards,
Eva Kemp.
Eva Kemp
Support staff
May 16, 2014 at 13:56
We’ve replied to you on email regarding the additional customization cost.
Please check.
Regards,
Eva Kemp.
Eva Kemp
Support staff
May 16, 2014 at 13:47
Hello,
Please provide us with the login details to admin panel and FTP.
Regards,
Eva Kemp.
Eva Kemp
Support staff
May 16, 2014 at 13:36
Hello,
Sorry, but the login details are incorrect. I’m unable to log in.
Please check them and provide us with the correct credentials.
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Support staff
May 16, 2014 at 13:34
Hello,
You can find the code of an element you wish to edit via Inspect element in Firefox or Chrome browser. Just make right click on the element you want to edit, and select “Inspect element” from the list.
Regards,
Eva Kemp.
Eva Kemp
Support staff
May 16, 2014 at 13:26
Hello,
Sorry for a delay. This issue is related to Woocommerce configuration, not to our theme. You have to contact their support for help.
Regards,
Eva Kemp.
Eva Kemp
Support staff
May 16, 2014 at 13:25
Hello,
1. We just replaced the code of our search form with the code of woocommerce search widget. So everything was done as described in our previous instruction.
2. Unfortunately we don’t have ETA. Sorry but this is required much customization and you have to wait for the theme update.
3. We’ve replied to you in the new topic you created regarding this issue.
4. The price has been placed above the “Add to cart” button. “Total” block is linked to “Invitation Details” block and if it’s moved there is a mess with “Invitation Details”. In this case you’d better contact our specialists at http://support.8theme.com/
Also “calculation” spinner is working from our side.
Regards,
Eva Kemp.
Eva Kemp
Support staff
May 16, 2014 at 11:37
Hello,
You’re welcome.
Regards,
Eva Kemp.
Eva Kemp
Support staff
May 16, 2014 at 11:35
You’re always welcome and thank you very much!
Have a good weekend too!
Regards,
Eva Kemp.
Eva Kemp
Support staff
May 16, 2014 at 11:32
Hello,
Please provide us with FTP and admin panel credentials in Private Content.
Regards,
Eva Kemp.
Eva Kemp
Support staff
May 16, 2014 at 11:30
Hello,
You need customize custom.css file in the theme directory. It requires much customization, so if you have necessary skills you can try doing it yourself. Or our specialists can do this for you, but this service isn’t for free. You’ll find the price in Private Content.
Regards,
Eva Kemp.
Please, contact administrator for this information.
Eva Kemp
Support staff
May 16, 2014 at 09:53
Hello,
Could you please clarify? Is featured image is displayed on the post page? Please provide us with the link where the problem persists and login credentials to admin panel in Private Content.
Regards,
Eva Kemp.
Eva Kemp
Support staff
May 16, 2014 at 09:38
Hello,
Thank you very much for kind words.
You can find the code that needs to be changed using “Inspect element” in Chrome or Firefox browser, just make right click on the element you want to edit and select “Inspect element” from the list.
We’re glad the issue has been resolved.
If there are any questions feel free to ask us.
Regards,
Eva Kemp.
Eva Kemp
Support staff
May 16, 2014 at 09:09
You’re welcome.
I’ve reuploaded the images. Please clear all cache folders and disable cache plugins to check it.
Regards,
Eva Kemp.
Eva Kemp
Support staff
May 16, 2014 at 08:33
Hello,
We didn’t test our theme with that plugin. Sorry, but we can’t guarantee full compatibility of our theme with all 3rd-party plugins. Perhaps additional customization of plugin or theme is required for proper work. We advise you to contact the plugin developers and find out which hookies the plugin is using to implement them in the theme.
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Support staff
May 16, 2014 at 08:14
Hello,
Sorry, but you should contact your hosting provider regarding .htaccess configuration as we provide support only to the issues referred to our theme.
Regards,
Eva Kemp.
Eva Kemp
Support staff
May 15, 2014 at 23:01
Hello,
1. I’ve replaced the code of our search form with woo predictive search widget. Please check it and clear the cache before.
2. There is a bug with lightbox in our theme and should be fixed in the next update.
3. We recommend you to use default wishlist plugin with the theme as Woocommerce Wishlists plugin requires additional customization in the original template files. Or you can create a ticket at https://support.8theme.com/ and our specialists will look into this issue.
4. The price has been placed below the “Add to cart” button. Please check.
Regards,
Eva Kemp.
Eva Kemp
Support staff
May 15, 2014 at 21:10
Hello,
1. Please provide us with the link of the product where you’re trying to add variations.
2. Try to upload high resolution image. This problem happens if image is small in size.
Please provide us with admin credentials to wp-admin panel in Private Content as I’m unable to check Products page with the ones you’ve given (restricted permissions).
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Support staff
May 15, 2014 at 21:01
Product Page Layout works for Shop page and you have product categories on the Home page. To make them displayed 4 categories per row you need remove sidebar you currently have enabled (Categories, Brands, Price Range, Archive) on the left side. Woocommerce documentation shows how to change number of products, not categories.
