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Viewing 30 posts - 30,691 through 30,720 (of 31,382 total)

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Eva Kemp

Support staff

May 13, 2014 at 13:09

Hello @Jonasurs,

Could you please provide us with the link to your google map and admin panel credentials in Private Content?

Regards,
Eva Kemp.

#3498 Copied In reply to: Google Maps is not visible (v2.2)

Eva Kemp

Support staff

May 13, 2014 at 13:06

Hello,

You have to contact Woocommerce support team regarding this question. They should advise you how it can be done.

Regards,
Eva Kemp.

#3497 Copied In reply to: Custom entry fields in Cart

Eva Kemp

Support staff

May 13, 2014 at 12:58

Hello,

Sorry but your question is unclear for me.
Could you please clarify with more details and provide us with the link/screenshot to have more understanding in what you’re talking about?
Thank you.

Regards,
Eva Kemp.

#3496 Copied In reply to: Line down the middle of title tag

Eva Kemp

Support staff

May 13, 2014 at 12:55

Hello,

What theme version do you use? If you upgraded to 2.2 version then some pages may be corrupted and should be recreated. Please read our notification: https://www.8theme.com/demo/docs/legenda/index.html#!/upgrade

If the problem isn’t related to the theme version please provide us with FTP and wp-admin credentials in Private Content.

Regards,
Eva Kemp.

#3495 Copied In reply to: Parallex problem

Eva Kemp

Support staff

May 13, 2014 at 12:49

Hello,

Have you installed the plugin of the latest version or the one that was provided with our theme in the archive?

Regards,
Eva Kemp.

#3493 Copied In reply to: Single Product pages are a mess

Eva Kemp

Support staff

May 13, 2014 at 12:32

Hello,

You’re welcome.

Best regards,
Eva Kemp.

#3491 Copied In reply to: Add To Cart function gives varying responses

Eva Kemp

Support staff

May 13, 2014 at 12:30

Hello,

Please refer to woocommerce documentation http://docs.woothemes.com/document/using-the-appropriate-product-image-dimensions/ , especially to the video tutorial at the end of the page.

Regards,
Eva Kemp.

#3490 Copied In reply to: Resize Image on Single Product Page

Eva Kemp

Support staff

May 13, 2014 at 11:56

Hello,

You need add the following code in css file:
.owl-carousel {display: block;}

Regards,
Eva Kemp.

#3488 Copied In reply to: Testimonials widget not working

Eva Kemp

Support staff

May 13, 2014 at 11:53

Hello,

Could you please specify what and where everything should be displayed?
Please provide us with admin panel credentials in Private Content.

If you want to use your own template for single-product page this article may help you: http://docs.woothemes.com/document/template-structure/
Or if you want to create a new template you may refer to http://wp-types.com/learn/create-an-ecommerce-wordpress-site/single-product/

Regards,
Eva Kemp.

#3487 Copied In reply to: Single product page css problem (wrong css rules)

Eva Kemp

Support staff

May 13, 2014 at 11:33

Hello,

Do you mean “sale” icon?
If so you can disable it in Blanco – Theme Settings > Product Page, untick “Enable “Sale” icon”.
If you want to remove some other icon please provide us with the link in Private Content.

Regards,
Eva Kemp.

#3486 Copied In reply to: summer sale

Eva Kemp

Support staff

May 12, 2014 at 20:15

Please provide us with FTP and admin panel credentials in Private Content.

Regards,
Eva Kemp.

#3457 Copied In reply to: Product page layout

Eva Kemp

Support staff

May 12, 2014 at 20:12

Hello,

I’ve edited style.css in the child theme. Please check the footer now.

Regards,
Eva Kemp.

#3456 Copied In reply to: Testimonials widget not working

Eva Kemp

Support staff

May 12, 2014 at 19:42

Hello,

You have it already enabled in Theme Options > Shop > Checkout page > Step by step and it’s shown on your page:

Regards,
Eva Kemp.

#3453 Copied In reply to: Checkout Page Problem

Eva Kemp

Support staff

May 12, 2014 at 19:37

You’re welcome.

Regards,
Eva Kemp.

#3451 Copied In reply to: Wishlist button showing twice?

Eva Kemp

Support staff

May 12, 2014 at 18:25

Hello,

I’ve updated the files and the issue has been fixed.
Please check.

Regards,
Eva Kemp.

#3447 Copied In reply to: Problem with deliveries after update

Eva Kemp

Support staff

May 12, 2014 at 18:11

Hello,

This is a bug and should be fixed in future updates.

Regards,
Eva Kemp.

#3444 Copied In reply to: Error loading ajax content

Eva Kemp

Support staff

May 12, 2014 at 18:06

You’re welcome.

Regards,
Eva Kemp.

#3443 Copied In reply to: Product Menu Styling Incorrect/Additional Pages Broken

Eva Kemp

Support staff

May 12, 2014 at 18:03

Hello,

I advise to create a ticket at http://support.8theme.com/ providing all details and our specialists will investigate the issue.
Thank you.

Regards,
Eva Kemp.

#3442 Copied In reply to: woocommerce shortcodes product layout

Eva Kemp

Support staff

May 12, 2014 at 17:21

Hello,

There shouldn’t be any problems with future theme updates and the updated plugin.

Regards,
Eva Kemp.

#3436 Copied In reply to: Wishlist button showing twice?

Eva Kemp

Support staff

May 12, 2014 at 17:18

Try to disable Ajax Filter in Theme Options > Shop > Enable Ajax Filter > Off.
If this doesn’t help please provide us with wp-admin panel credentials as well.

Regards,
Eva Kemp.

#3435 Copied In reply to: Error loading ajax content

Eva Kemp

Support staff

May 12, 2014 at 17:12

As I see you have Legenda version 1.7.1 and the latest one is 2.2. Please updates the theme to the latest version and errors should disappear.

Regards,
Eva Kemp.

#3433 Copied In reply to: Problem with deliveries after update

Eva Kemp

Support staff

May 12, 2014 at 17:09

Hello,

The demo site is for 1.9 version. And you have the latest one 2.2.
That’s why there is some difference.

Regards,
Eva Kemp.

#3432 Copied In reply to: Checkout Page Problem

Eva Kemp

Support staff

May 12, 2014 at 16:59

You have to wait for the theme update. We always provide the latest versions of plugins included in our latest theme version. But if you want to update the plugin before the future theme release then you have to buy it.

Regards,
Eva Kemp.

#3430 Copied In reply to: Wishlist button showing twice?

Eva Kemp

Support staff

May 12, 2014 at 16:29

Hello,

We’re very sorry for a long delay.
The reason of the problem is you have image size set to 1024. You need change it to larger value in Settings > Media > Image Sizes > Large size and change max width and max height.
If you still need help please let us know.

Regards,
Eva Kemp.

#3427 Copied In reply to: layer slider not showing and more

Eva Kemp

Support staff

May 12, 2014 at 16:08

You’re welcome.

Regards,
Eva Kemp.

#3423 Copied In reply to: Adjust mobile CSS to view 2 products instead of one

Eva Kemp

Support staff

May 12, 2014 at 15:13

Hello,

Please provide us with FTP and admin panel credentials in Private Content.

Regards,
Eva Kemp.

#3420 Copied In reply to: Google Fonts Latin Extended

Eva Kemp

Support staff

May 12, 2014 at 15:10

Hello,

Please check now. Is it showing per your request?

Regards,
Eva Kemp.

#3419 Copied In reply to: Adjust mobile CSS to view 2 products instead of one

Eva Kemp

Support staff

May 12, 2014 at 14:42

Hello,

Could you please clarify with more details what the problem is with delivery?
Please provide us with the link and a screenshot of the issue.
Also please give us FTP and admin panel credentials to investigate woocommerce problem..

Regards,
Eva Kemp.

#3413 Copied In reply to: Problem with deliveries after update

Eva Kemp

Support staff

May 12, 2014 at 14:37

Hello,

Go to Woocomerce > Settings > Wishlist and choose “Use shortcode” in “Position” option.
Don’t forget to save the changes.

Regards,
Eva Kemp.

#3412 Copied In reply to: Wishlist button showing twice?

Eva Kemp

Support staff

May 12, 2014 at 14:23

Hello,

You need add the following code into custom.css file:
@media (max-width: 479px) {.products-grid.product-count-3 .product:nth-child(n) {width: 50%;}}

You can watch here how to create custom.css.

If the problem is still there please provide us with FTP and admin panel credentials in Private Content.

Regards,
Eva Kemp.

#3409 Copied In reply to: Adjust mobile CSS to view 2 products instead of one
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