Page 1025 – 8theme.com

Forum Replies Created

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Eva Kemp

Support staff

May 12, 2014 at 14:17

Hello,

Could you please provide us with admin panel credentials to check the issue?

Regards,
Eva Kemp.

#3408 Copied In reply to: Bugs 2.2 (VC, Contact Page, Search in Header)
Eva Kemp

Support staff

May 12, 2014 at 13:14
Hello,

1. I’ve checked the main image hover and it’s working fine even if I move away the cursor.
2. Please try to disable Lightbox in Woocommerce > Settings > General > Scripts, untick “Enable Lightbox”.
3. You may try to add the following code into custom.css file:
```
@media only screen and (max-width: 479px) {{
product-image: max-width: 70%;}}
```
To create “custom.css” you can use(rename) the file “default.custom.css” which is located in theme directory. And enable it in Theme Options > Custom CSS > On.

Regards,
Eva Kemp.
#3392 Copied In reply to: single product page image blur
Eva Kemp

Support staff

May 12, 2014 at 13:01

Hello,

I advise you to create a ticket at https://support.8theme.com/ and our specialists will help you to install the theme and investigate the issue you’re experiencing.

Regards,
Eva Kemp.

#3384 Copied In reply to: ID Store activation fail

Eva Kemp

Support staff

May 12, 2014 at 12:59

Hello,

You’re welcome.

Regards,
Eva Kemp.

#3381 Copied In reply to: INFORMATION BLOCK/NICE DEMO BANNER Problem

Eva Kemp

Support staff

May 12, 2014 at 12:58

Hello,

You can select page layout to show row of 4 products and all 12 products will be displayed on the page.
Please try that and let us know if you still need help.

Regards,
Eva Kemp.

#3380 Copied In reply to: Product page layout

Eva Kemp

Support staff

May 12, 2014 at 12:54

Hello,

If VC is asking for update you can update it. If there are some errors please provide us with FTP and admin panel credentials in Private Content.

Please provide us with the link to your contact page to check the header and search form.

Regards,
Eva Kemp.

#3379 Copied In reply to: Bugs 2.2 (VC, Contact Page, Search in Header)

Eva Kemp

Support staff

May 12, 2014 at 12:16

Hello,

If you wish to add tracking code you can follow the instruction on woocommerce page:
http://docs.woothemes.com/document/adding-theme-options/ > Pre-defined options.
Also we recommend you to contact woocommerce support regarding this question.

Regards,
Eva Kemp.

#3378 Copied In reply to: I need to add tracking code to the affiliate link

Eva Kemp

Support staff

May 12, 2014 at 11:45

Hello,

We’re glad the problem has been resolved.
If you need more help don’t hesitate to contact us.

Regards,
Eva Kemp.

#3375 Copied In reply to: Responsiveness on my homepage

Eva Kemp

Support staff

May 12, 2014 at 11:38

Hello,

The price filter widget automatically detects the minimum and maximum prices on the current page to populate the slider. If you have problems with it we recommend you to contact woocommerce support for help.

Regards,
Eva Kemp.

#3374 Copied In reply to: Shop page filter by price not working

Eva Kemp

Support staff

May 12, 2014 at 10:36

Hello,

Could you please provide us with FTP credentials?

Regards,
Eva Kemp.

#3372 Copied In reply to: version 2.2 update Issue

Eva Kemp

Support staff

May 12, 2014 at 10:33

Hello,

I’ve checked the page editor in admin panel and haven’t see that error for VC. Have you resolved it?

Regards,
Eva Kemp.

#3370 Copied In reply to: Visual Composer Update Problem

Eva Kemp

Support staff

May 12, 2014 at 10:17

Hello,

Thank you for contacting us.
If you have any questions please let us know.

Regards,
Eva Kemp.

#3363 Copied In reply to: Filter buttons in Post Grid (Portfolio)

Eva Kemp

Support staff

May 12, 2014 at 10:16

Hello,

Please provide us with the link and a screenshot of the error.
Also please give us FTP and admin panel credentials in Private Content.

Regards,
Eva Kemp.

#3362 Copied In reply to: Error loading ajax content

Eva Kemp

Support staff

May 12, 2014 at 10:14

Hello,

To disabled the popup window on a single product page, go to Theme Options > Single Product Page > Ajax “Add to cart” > Off.
You can prevent the function “Redirect to the cart page after successful addition” in Woocommerce > Settings > Products tab > Add to cart and untick “Add to cart Redirect to the cart page after successful addition”.

Regards,
Eva Kemp.

#3359 Copied In reply to: Add To Cart function gives varying responses

Eva Kemp

Support staff

May 12, 2014 at 10:04

Hello,

We’re sorry for a long delay.
Please take our apologies that some issues haven’t been fixed, but our developers will try to resole all problems in future updates.

Thank you very much for notification and for your active actions regarding our theme development.

Regards,
Eva Kemp.

#3357 Copied In reply to: Error: Variations (Quick Views & Single Product Page)

Eva Kemp

Support staff

May 12, 2014 at 09:58

Hello,

Please clarify what error codes you see. Please provide us with the link and a screenshot of errors.
You may downgrade the theme and won’t lose anything if you didn’t make any changes in the original theme files.

Regards,
Eva Kemp.

#3356 Copied In reply to: About up sell features PO file and 2.2 version

Eva Kemp

Support staff

May 12, 2014 at 09:55

Hello,

Sorry but we don’t guarantee proper work of 3rd-party plugins with our theme. You may try to use them but there may persist incompatibility issue.
So it’s your choice what plugins to use.

Regards,
Eva Kemp.

#3355 Copied In reply to: sign in with social network services

Eva Kemp

Support staff

May 12, 2014 at 09:50

Hello @coolashish,

Open header.php file, find <?php echo etheme_search(array()); ?> (lines 206 and 215) and replace with the code you want to be displayed instead of our search form. If it doesn’t work then please provide us with FTP and wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#3354 Copied In reply to: Problem With Search Results

Eva Kemp

Support staff

May 12, 2014 at 09:47

Hello,

You can create static blocks and insert them into the footer. Please read our documentation: https://www.8theme.com/demo/docs/legenda/index.html#!/footer

Regards,
Eva Kemp.

#3353 Copied In reply to: Contact Form Widget Width

Eva Kemp

Support staff

May 12, 2014 at 09:45

Hello,

You’re welcome.

Regards,
Eva Kemp.

#3351 Copied In reply to: Mobile CSS Issue

Eva Kemp

Support staff

May 12, 2014 at 09:44

Hello,

Please provide us with the link of a slideshow you’re talking about in Private Content.

Regards,
Eva Kemp.

#3350 Copied In reply to: How to Have More than 3 Thumbnails on Product Page?

Eva Kemp

Support staff

May 12, 2014 at 09:41

Hello,

Please refer to woocommerce documentation regarding the translation: http://docs.woothemes.com/document/woocommerce-localization/
Please make sure you’ve translated all words.

Regards,
Eva Kemp.

#3349 Copied In reply to: blank page

Eva Kemp

Support staff

May 12, 2014 at 09:23

Hello,

Sorry for a long delay.

If you use visual composer for editing pages, then it creates those requests.
We recommend you to update the theme to the latest version according to our instructions:
https://www.8theme.com/demo/docs/legenda/index.html#!/upgrade
https://www.8theme.com/demo/docs/legenda/index.html#!/visual_composer
After that you need contact plugins authors regarding this issue as we don’t provide extended support for plugins implemented in the theme.

Regards,
Eva Kemp.

#3348 Copied In reply to: AJAX post requests in a shared hosting environment.

Eva Kemp

Support staff

May 11, 2014 at 23:16

You’re welcome.

Best regards,
Eva Kemp.

#3343 Copied In reply to: How to install the Legenda update without losing my customisation…

Eva Kemp

Support staff

May 11, 2014 at 21:20

Hello @Lucaso,

To activate a plugin go to Plugins > Installed plugins in admin panel and find the plugin you need to enable, click “Activate” and that’s it.

Regards,
Eva Kemp.

#3338 Copied In reply to: Single Product pages are a mess

Eva Kemp

Support staff

May 11, 2014 at 21:15

Hello,

We’re glad the issue has been solved.
If there are any questions feel free to ask us.

Regards,
Eva Kemp.

#3336 Copied In reply to: WordPress 3.9 Upgrade – Revolution Slider doesnt display

Eva Kemp

Support staff

May 11, 2014 at 18:30

Hello,

The banners are placed in the home page. Go to admin panel > Pages > Home page and edit the content via text editor.
Also you can read our article how to add banners: https://www.8theme.com/demo/docs/idstore/#!/demo_data_installation > Home page.

Regards,
Eva Kemp.

#3333 Copied In reply to: INFORMATION BLOCK/NICE DEMO BANNER Problem

Eva Kemp

Support staff

May 11, 2014 at 18:04

Hello,

You need disable “Just Catalog” in Theme Options > Shop.
Please do this and shopping cart will appear again.

Regards,
Eva Kemp.

#3332 Copied In reply to: Several Problems since WordPress 3.9

Eva Kemp

Support staff

May 11, 2014 at 17:48

Hello,

You’re welcome.

Regards,
Eva Kemp.

#3330 Copied In reply to: Portfolio URL

Eva Kemp

Support staff

May 11, 2014 at 17:47

Hello,

You need enable “Fixed navigation” in Theme Options > General > Fixed navigation > On.

Regards,
Eva Kemp.

#3329 Copied In reply to: How to fix menu while scrolling ?
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