Has the archive been uploaded into the theme folder? Do you see it via FTP?
Please provide us FTP login information to check it from our side.
Regards,
Eva Kemp.
Eva Kemp
Support staff
May 6, 2014 at 19:43
Hello,
Thank you for the details.
I’ve updated the file. Please check if the error has been fixed.
Regards,
Eva Kemp.
Eva Kemp
Support staff
May 6, 2014 at 19:40
Hello,
Unfortunately there is no such feature for single product page. The images can be displayed via Lightbox only.
Regards,
Eva Kemp.
Eva Kemp
Support staff
May 6, 2014 at 19:37
Hello,
You need add an empty text block widget into Footer Links area and the text at the bottom will disappear.
Regards,
Eva Kemp.
Eva Kemp
Support staff
May 6, 2014 at 19:28
Hello,
This requires additional customization of theme files. If you have the needed skills you can edit the files in a child theme. Our service for additional customization isn’t for free and unfortunately the developers are unable to assist on such issues due a large amount of work.
Please take our apologies.
Regards,
Eva Kemp.
Eva Kemp
Support staff
May 6, 2014 at 19:11
Could you please provide us with the site and wp-admin panel credentials in Private Content to assist you on the newsletter issue?
Our documentation has an instruction how to create different types of menu: https://www.8theme.com/demo/docs/legenda/index.html#!/primary_menu > Menu types.
Regards,
Eva Kemp.
Eva Kemp
Support staff
May 6, 2014 at 19:05
Have you made any changes to the theme files?
Please upload the archive with the latest theme version and we’ll try to update it for you.
Also don’t forget to create a back up of files and database before.
Regards,
Eva Kemp.
Eva Kemp
Support staff
May 6, 2014 at 19:00
Hello,
The problem has been fixed.
Please check the site now and clear the browser cache before.
Regards,
Eva Kemp.
Eva Kemp
Support staff
May 6, 2014 at 16:42
You can change it adding the code in custom.css: .amount {color: the_color_name;}
Regards,
Eva Kemp.
Eva Kemp
Support staff
May 6, 2014 at 16:39
Sorry, but could you please specify the reasons you can’t translate the file?
Are there any errors when you are editing the woocommerce file?
Also we need FTP details to check.
Regards,
Eva Kemp.
Eva Kemp
Support staff
May 6, 2014 at 16:09
Hello,
As I see you have theme version 1.5 and the new one is 2.1. Please update the theme to the latest version. Here you can see the tutorial how to update theme.
If it doesn’t resolve the problem please let us know.
Regards,
Eva Kemp.
Eva Kemp
Support staff
May 6, 2014 at 16:01
Hello,
This is the default content for main sidebar widget area. If you want to remove it completely you can add an empty text widget there. It will fix the problem.
If the issue persists please provide us with admin panel and FTP credentials in Private Content.
Regards,
Eva Kemp.
Eva Kemp
Support staff
May 6, 2014 at 15:57
Hello,
The error has fixed.
As I see you haven’t set pages for Cart and Checkout in admin panel > Woocommerce > Settings > “Checkout” tab > “Checkout Pages” block.
There is a bug with the link of portfolio page. It should be named something else but not “portfolio”.
I’ve changed the link to your portfolio page to http://www.jumina-shop.com/our-portfolio/
Please check the site now.
Regards,
Eva Kemp.
Eva Kemp
Support staff
May 6, 2014 at 15:31
Hello,
The FTP details are incorrect. I was unable to log in. Please check them and send the correct ones.
Please clarify what you mean “update my core”. What do you want to update?
Regards,
Eva Kemp.
Eva Kemp
Support staff
May 6, 2014 at 15:27
Hello,
I was unable to log in to admin panel. The error stated “The password is incorrect”. Have you changed it?
By the way, to assist you on that issue you need have 2.1 version installed. So, please enable it.
Regards,
Eva Kemp.
Eva Kemp
Support staff
May 6, 2014 at 15:24
Hello,
Please clarify what problems you have with setting up the newsletter plugin?
Also please provide us with admin panel credentials in Private Content.
Regards,
Eva Kemp.
Eva Kemp
Support staff
May 6, 2014 at 15:18
Hello,
To investigate the issues we need to have FTP login information. So, you need create a ticket at https://support.8theme.com/ and provide with all needed details.
Also, there is no matter if footer is disabled or not. There were no changes in loading.
Regards,
Eva Kemp.
Eva Kemp
Support staff
May 6, 2014 at 15:13
Hello @slpalmer,
Yes, there will be a possibility to activate/deactivate VC as it’ll be added as a separate plugin.
Regards,
Eva Kemp.
Eva Kemp
Support staff
May 6, 2014 at 15:12
Hello @philipe3d,
I recommend you to create a ticket at http://support.8theme.com/ and provide all details and login information. Our specialists will investigate that issue.
Regards,
Eva Kemp.
Eva Kemp
Support staff
May 6, 2014 at 15:08
Hello,
I’ve checked the site with http and https. The font is the same for both variants. Could you please show us a screenshot with different fonts you’re facing now?
Regards,
Eva Kemp.
Eva Kemp
Support staff
May 6, 2014 at 14:50
Hello,
If you’ve already translated the theme files, you should also translate woocommerce file in /wp-content/plugins/woocommerce/i18n/languages. The file should be woocommerce-es_ES.po.
If there are any troubles please provide us with FTP and admin panel credentials in Private Content.
Regards,
Eva Kemp.
Eva Kemp
Support staff
May 6, 2014 at 14:47
Hello,
You should contact woocommerce support regarding this issue and ask them for help with plugin installation.
After that we’ll assist you on the issues that are referred to our theme.
That’s great the issue has been fixed.
Have a good meeting!
Regards,
Eva Kemp.
Eva Kemp
Support staff
May 6, 2014 at 14:33
Hello,
Could you please clarify your question with more details?
Also please provide us with wp-admin and FTP credentials in Private Content.
Regards,
Eva Kemp.
Eva Kemp
Support staff
May 6, 2014 at 14:30
Hello,
We’re very sorry but there is a bug with Visual Composer in our theme. It should be fixed in the next update, which will be released very soon.
Please take our apologies.
Regards,
Eva Kemp.
Eva Kemp
Support staff
May 6, 2014 at 14:27
Hello,
We’re glad the problem has been solved.
If you have any questions don’t hesitate to contact us.
Regards,
Eva Kemp.
Eva Kemp
Support staff
May 6, 2014 at 14:25
Hello,
Sorry but I’m unable to view your site as it’s closed for maintenance. Please provide us with wp-admin panel and FTP credentials. Do you have the latest theme version installed?
Regards,
Eva Kemp.
Eva Kemp
Support staff
May 6, 2014 at 14:20
Hello,
Unfortunately sidebar can’t be displayed when you select Grid option for Blog Layout in Theme Options. It works only with the default option and timeline.
I’ve removed “view more posts” editing custom.css.
Regards,
Eva Kemp.
Eva Kemp
Support staff
May 6, 2014 at 14:07
Hello @rebharris,
Please check the settings for Revolution Slider in “Navigation” tab. You’ll see “Navigation Arrows” field there. Please check if it’s not set to “None”.
