Page 1032 – 8theme.com

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Eva Kemp

Support staff

May 6, 2014 at 14:01

Hello,

Please clarify what problems you are experiencing with the site display? Have you followed the instruction in our documentation: https://www.8theme.com/demo/docs/legenda/index.html#!/installation ?
Also please provide us with FTP and admin panel credentials in Private Content for further assistance.

Regards,
Eva Kemp.

#2813 Copied In reply to: Woocomerce and Legenda

Eva Kemp

Support staff

May 6, 2014 at 13:58

Hello,

Please provide us with FTP credentials and we’ll update the file.

Regards,
Eva Kemp.

#2812 Copied In reply to: review-order.php version 2.1.0 est obsolète. La version du core est 2.1.8,

Eva Kemp

Support staff

May 6, 2014 at 13:57

Hello,

Could you please provide us with the credentials to wp-admin panel?

Regards,
Eva Kemp.

#2811 Copied In reply to: Single Product pages are a mess

Eva Kemp

Support staff

May 6, 2014 at 13:46

Hello,

Unfortunately we don’t have features for tags search.
You can add the woocommerce code in header.php yourself. Just create a child theme.
If there are some difficulties we can add the code for you, but before create a child theme or provide us with FTP credentials.

Regards,
Eva Kemp.

#2808 Copied In reply to: Problem With Search Results

Eva Kemp

Support staff

May 6, 2014 at 13:13

Hello @efishinsea,

We’ve sent the files of the previous theme version to your email you used for registration on our site. Please check.

Regards,
Eva Kemp.

#2806 Copied In reply to: Visual Composer Text Box broken after 2.1 update

Eva Kemp

Support staff

May 6, 2014 at 13:04

Hello,

Could you please provide us with the site name and FTP/wp-admin panel credentials in Private Content?

Regards,
Eva Kemp.

#2805 Copied In reply to: Blanco theme change font style when is in https

Eva Kemp

Support staff

May 6, 2014 at 12:51

Hello,

In Appearance > Themes it’s shown 2.8 version:

Have you followed the instruction in our documentation: https://www.8theme.com/demo/docs/blanco/index.html#!/upgrade ?

Regards,
Eva Kemp.

#2804 Copied In reply to: WordPress 3.9 Upgrade – Revolution Slider doesnt display

Eva Kemp

Support staff

May 6, 2014 at 12:47

Hello,

The version of your current theme is 2.9.1 and the new one is 2.9.2.
Please update it to the latest version as described in our documentation: https://www.8theme.com/demo/docs/blanco/index.html#!/upgrade

Regards,
Eva Kemp.

#2803 Copied In reply to: layer slider not showing and more

Eva Kemp

Support staff

May 6, 2014 at 12:43

Hello,

If you want only one price to be displayed on the shop page you have to edit the products and set only one price for all attributes. But as I see it will be impossible as you have different prices for different kinds of products.
You can ask woocommerce support regarding this.

Regards,
Eva Kemp.

#2802 Copied In reply to: Change prices from-to to lowest

Eva Kemp

Support staff

May 6, 2014 at 12:12

Hello,

I’ve changed Grid Settings in admin panel > Revolution Slider > Settings (for big slider (big-slider)).
Unfortunately I can’t the problem with the logo. You’ve chosen the type header #5 where logo is on the left.

Could you please show us a screenshot where logo is displayed incorrectly?

Regards,
Eva Kemp.

#2799 Copied In reply to: Product Arrangement not even

Eva Kemp

Support staff

May 6, 2014 at 11:51

Hello,

I’ve changed the order of tabs on your pages.
You hadn’t changed the priority. If you want description to go first you should have written $tabs[‘description’][‘priority’] = 5; // Reviews first
$tabs[‘reviews’][‘priority’] = 10; // Description second

Could you please provide us with the screenshot how page is displayed in mobile device from your side?
Also please provide us with FTP credentials.

Regards,
Eva Kemp.

#2798 Copied In reply to: Mobile and windows ?

Eva Kemp

Support staff

May 6, 2014 at 11:36

Hello,

You can remove the current banner in Theme Settings > Shop > Product Page Banner and you’ll see the url of the image in the text mode. Just remove it and upload new image via “Add Media” button.
Don’t forget to save the changes.

Regards,
Eva Kemp.

#2794 Copied In reply to: How to edit homepage when home == shop page?

Eva Kemp

Support staff

May 6, 2014 at 11:01

Hello,

You can change the menu color in custom.css using the code:
.menu {background-color: red;} and change the value to the one you need.

Don’t forget to enable custom.css in XMarket – Theme Settings > tick “Enable Custom CSS file”.
Also you need create custom.css in the theme folder.

Regards,
Eva Kemp.

#2790 Copied In reply to: Need help to change style

Eva Kemp

Support staff

May 5, 2014 at 21:08

Hello,

You are welcome.

Best regards,
Eva Kemp.

#2767 Copied In reply to: Getting error at Dashboard since updating to WooCommerce 2.1.8

Eva Kemp

Support staff

May 5, 2014 at 20:34

Thank you for the details, but we were unable to log in to admin panel. The access is blocked.
Please give us permission to log in.

Regards,
Eva Kemp.

#2760 Copied In reply to: unwanted woocommerce product page sidebar

Eva Kemp

Support staff

May 5, 2014 at 20:30

Hello,

The latest version of the theme is 2.9.2 and you have 2.8.
Please update it to the latest version.

Regards,
Eva Kemp.

#2759 Copied In reply to: WordPress 3.9 Upgrade – Revolution Slider doesnt display

Eva Kemp

Support staff

May 5, 2014 at 20:18

Hello,

Could you please clarify with more details? What problems are you experiencing? Please give us the link to reproduce the problem and admin panel credentials in Private Content.

Regards,
Eva Kemp.

#2757 Copied In reply to: Mobile and windows ?

Eva Kemp

Support staff

May 5, 2014 at 20:16

Hello,

If you want to have Home page and Shop page separated, then choose or create another page for your products and change “Product Archive / Shop Page” in Woocommerce > Settings.

Regards,
Eva Kemp.

#2756 Copied In reply to: How to edit homepage when home == shop page?

Eva Kemp

Support staff

May 5, 2014 at 20:09

Hello,

Please refer to woocommerce documentation: http://docs.woothemes.com/document/editing-product-data-tabs/#section-3

Regards,
Eva Kemp.

#2755 Copied In reply to: Change tab?

Eva Kemp

Support staff

May 5, 2014 at 20:06

Hello,

You need add the following codes into custom.css:
html {overflow: hidden;}
.page-content {margin-bottom: 5px;}

Regards,
Eva Kemp.

#2754 Copied In reply to: reduce line spacing

Eva Kemp

Support staff

May 5, 2014 at 20:01

Could you please provide us with the admin panel credentials to check the issue?

Regards,
Eva Kemp.

#2753 Copied In reply to: unwanted woocommerce product page sidebar

Eva Kemp

Support staff

May 5, 2014 at 20:00

Hello,

You can implement that page from the theme archive you have got. It is located in the folder “Demo_Pages” and the file is named “homepage6.xml”. Please refer to our documentation how to import the page: https://www.8theme.com/demo/docs/legenda/index.html#!/demo_data_installation > How to import Home Page?
Don’t forget: in admin panel > Settings > Reading change the “Front page displays” setting to “A static page”, set the front page to your homepage.

Regards,
Eva Kemp.

#2752 Copied In reply to: Quick Question about Store Layout

Eva Kemp

Support staff

May 5, 2014 at 19:54

Ok, and reply back if it doesn’t help.
We’ll investigate it further.

Regards,
Eva Kemp.

#2751 Copied In reply to: Trouple with Setting up Menu with Images: Continued

Eva Kemp

Support staff

May 5, 2014 at 19:52

Hello,

Our documentation shows the basic instruction for a 3rd-party plugin. If you have some problems installing it you’d better refer to the plugin documentation (e.g. http://wordpress.org/plugins/mailchimp-for-wp/installation/).

Regards,
Eva Kemp.

#2750 Copied In reply to: Newsletter Signup

Eva Kemp

Support staff

May 5, 2014 at 19:47

Hello Fran,

I’ve updated the file and the error has disappeared.
Please check.

Regards,
Eva Kemp.

#2748 Copied In reply to: Getting error at Dashboard since updating to WooCommerce 2.1.8

Eva Kemp

Support staff

May 5, 2014 at 19:42

Hello,

If you want to use our demo slides you can import them as described in the documentation https://www.8theme.com/demo/docs/legenda/index.html#!/slideshow
If the problem persists please provide us with admin panel credentials in Private Content.

Regards,
Eva Kemp.

#2747 Copied In reply to: Icons Not Displaying Properly

Eva Kemp

Support staff

May 5, 2014 at 17:41

You need remove a widget from Main Sidebar area in Appearance > Widgets and insert an empty text widget into there.
If the issue is still present please provide us with admin panel credentials.

Regards,
Eva Kemp.

#2737 Copied In reply to: unwanted woocommerce product page sidebar

Eva Kemp

Support staff

May 5, 2014 at 17:30

Hello,

We need access to FTP account as well to check the file review-order.php.
Can you provide us with the credentials?

Regards,
Eva Kemp.

#2735 Copied In reply to: Getting error at Dashboard since updating to WooCommerce 2.1.8

Eva Kemp

Support staff

May 5, 2014 at 17:27

Hello,

I’ve made changes in custom.css file.
Please check the site if everything is fine.

Regards,
Eva Kemp.

#2734 Copied In reply to: blog page

Eva Kemp

Support staff

May 5, 2014 at 15:46

Hello,

Could you please provide us with the link where sidebar is shown and admin panel credentials in Private Content?

Regards,
Eva Kemp.

#2723 Copied In reply to: unwanted woocommerce product page sidebar
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