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Viewing 30 posts - 30,961 through 30,990 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Support staff
    May 5, 2014 at 15:40

    Hello,

    As I see you have the latest version of WP and the old one of our theme.
    We recommend you to update the theme to the latest version. Also you should update woocommerce plugin.
    If it doesn’t help please let us know.
    Don’t forget to create a back up before update.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    May 5, 2014 at 15:20

    Thank you for the details.
    I’ve logged in to FTP account and found no files there. There were only 2 folders: “Maildir” and “logs”. Is the account correct?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    May 5, 2014 at 14:46

    Hello,

    Sorry but this is a bug in the theme and it should be fixed in the next update which will be released very soon.

    Please take our apologies for the inconveniences.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    May 5, 2014 at 14:33

    Hello,

    Unfortunately there is no such feature to add additional information on the brand page.

    If you still have questions please let us know.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    May 5, 2014 at 14:23

    Hello,

    Could you please provide us with FTP and admin panel credentials in Private Content?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    May 5, 2014 at 14:21

    Hello,

    Please provide us with FTP details and admin panel credentials.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    May 5, 2014 at 13:58

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    May 5, 2014 at 13:43

    I’ve edited custom.css.
    Please check your site if it’s showing correctly.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    May 5, 2014 at 13:33

    Have you enabled custom.css in Theme Options > Custom CSS > On?
    If it’s enabled and the issue persists please provide us with admin panel and FTP credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    May 5, 2014 at 13:30

    Hello,

    Please take our apologies for all inconveniences.
    We’re going to present a new theme version this week.
    So soon you’ll be able to download it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    May 5, 2014 at 13:26

    Hello,

    Please check the menu now.
    Is it displayed correctly?
    If no please specify what exactly needs to be changed.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    May 5, 2014 at 13:07

    Try to use these ones:

    .fixed-.fixed-header-area .fixed-header .logo-with-menu { display: none !important; } and `.fixed-header-area .fixed-header .menu {
    float: none !important;
    text-align: center !important;
    }`

    If it doesn’t help please provide us with admin panel credentials.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    May 5, 2014 at 13:04

    Hello,

    To use mega menu you need create a menu with items and subitems in Appearance > Menu. Then select in Theme Options > General > Menu Type > Mega Menu. And in Theme Options > Header > Mega menu works only with Header Type 1, 3 or 4.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    May 5, 2014 at 12:13

    Hello,

    Could we have FTP access too?
    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    May 5, 2014 at 11:53

    Hello Fran,

    You need edit wp-content/themes/legenda/woocommerce/checkout/review-order.php file.
    Find the code <div id="order_review"> (line 14) and replace it with <?php if ( ! is_ajax() ) : ?><div id="order_review"><?php endif; ?>
    Then at the end of the file under the code <?php do_action( 'woocommerce_review_order_after_payment' ); ?> you should add <?php if ( ! is_ajax() ) : ?></div><?php endif; ?> instead of </div>

    If you have troubles with it please provide us with FTP details.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    May 5, 2014 at 11:40

    Hello,

    All changes need to be made in custom.css file. Please view this tutorial how to create custom.css.

    1. To remove logo from the fixed header area you need add the following code in custom.css: .fixed-.fixed-header-area .fixed-header .logo-with-menu { display: none; }

    2. To center the menu add the code:

    .fixed-header-area .fixed-header .menu {
        float: none;
        text-align: center;
    }

    3. To remove the search box add this code:
    header .et-mega-search { display: none; }

    4. Insert the code below:
    .page-heading .row-fluid .span12 .back-to { top: -2px; }

    5. Do you wish to remove the subtitle as shown on the screenshot?
    subtitle
    If so you can do this in Theme Options > Header > Breadcrumb Type set to “Without title”

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    May 5, 2014 at 11:22

    Hello,

    You can add widgets to footer using static blocks. Our documentation has an instruction how to do this: https://www.8theme.com/demo/docs/legenda/index.html#!/footer > Footer.

    Could you please provide us with the link in Private Content where you want a logo to be displayed.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    May 5, 2014 at 11:16

    Hello @nicholesarray,

    You can download the latest version of the theme at themeforest.net in Downloads area, just log in to your account.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    May 5, 2014 at 11:13

    Hello @efishinsea,

    You can return to the old version from your back up if you made it. If no, we can send the files to you if you provide us with the purchase code.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    May 5, 2014 at 11:10

    Hello,

    Add the following code in custom.css file:

    .tab-content .col2-set .col-2 .lost_password {
        left: 5px; }

    To create “custom.css” you can use(rename) the file “default.custom.css” to “custom.css “which is located in the theme directory. Then you need enable it in Theme Options > Custom CSS > On.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    May 5, 2014 at 11:04

    Hello,

    Please try to update WP, woocommerce plugin and our theme to the latest versions. If the problem persists create a ticket at support.8theme.com including all details and our specialists will investigate it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    May 5, 2014 at 10:58

    I’ve made changes in custom.css. Now the page and footer are showing correctly.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    May 5, 2014 at 10:14

    Hello,

    Unfortunately there is no such possibility by default. And you cannot use the wordpress text editor because the WooCommerce shop page does not except text entered using the text editor.
    You may ask woocommerce support regarding this question.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    May 5, 2014 at 09:51

    Hello,

    Could you please clarify what image you want to remove?
    Do you mean demo products?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    May 5, 2014 at 09:48

    Hello,

    No, that error wouldn’t affect the work of your site. That was just a warning.
    Anyway it’ll be fixed in the new version.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    May 5, 2014 at 09:43

    Hello,

    You are welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    May 5, 2014 at 09:34

    Hello,

    Yes, it will be fixed in the next version.
    Meanwhile we’ve edited review-order.php file in woocommerce folder and the error should disappear now. Please check.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    May 5, 2014 at 09:20

    Hello,

    As I see you have the old version of our theme and the new version of WP. You should update the theme to the latest version too.
    If this doesn’t help, let us know.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    May 5, 2014 at 09:16

    Hello,

    Could you please provide us with the link where the problem persists and your admin panel credentials.
    Also try to update Woocommerce plugin to 2.1.8 version.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    May 5, 2014 at 09:14

    Hello,

    As I see you have the latest version of WP and old version of our theme. You need update it to the latest version too. Also don’t forget to update WP e-Commerce plugin.
    If the issue persists please notify us.

    Regards,
    Eva Kemp.

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    Viewing 30,990 results - 30,961 through 30,990 (of 31,382 total)
Viewing 30 posts - 30,961 through 30,990 (of 31,382 total)
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