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Viewing 30 posts - 30,991 through 31,020 (of 31,382 total)

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Eva Kemp

Support staff

May 5, 2014 at 08:59

Hello,

We’re sorry for a long delay.
Have you made any changes in the theme files? As I see you have additional plugins installed and some of them are causing the problem with grid and sidebar. Also you should update Ecommerce plugin to the latest version.
To assist you further you need create a ticket at support.8theme.com and provide us with FTP and admin panel credentials in there.

Regards,
Eva Kemp.

#2665 Copied In reply to: My Store looks nothing like the demo
Eva Kemp

Support staff

May 5, 2014 at 08:33
Hello,

2 banners you want to edit are pictures and they are inserted into home page. So to change them you need edit Home page in admin panel > Pages. In text mode you’ll see the code
```
<div class="banner "><img src="[etheme_template_url]/images/assets/banner1.png" alt="" />[etheme_btn title="Shop Now" url="test_url" class="active"]</div>
<div class="banner last"><img src="[etheme_template_url]/images/assets/banner2.png" alt="" />[etheme_btn title="Shop Now" url="test_url" class="active"]</div>
```
which shows the links of 2 banners.You can set the links to your images there.

To remove the banner from the search results you need edit XMarket – Theme Settings > Product Page, you’ll see Product Page Banner field with the link of that banner.

Could you please provide us with the link where blank space is shown?

As I see TWITTER block is already lengthened.

Could you please clarify regarding star rating? Where do you want it to be displayed?

Besides you’ve translated our themes files, you also need to translate woocommerce file in /wp-content/plugins/woocommerce/i18n/languages.

Regards,
Eva Kemp.
#2663 Copied In reply to: blank page
Eva Kemp

Support staff

May 4, 2014 at 21:51

Hello,

Unfortunately we don’t know the exact date, but it should be released in a short time.
For now we’ve edited review-order.php file in woocommerce folder to fix that error.

We’re very sorry for the caused inconveniences.

Regards,
Eva Kemp.

#2652 Copied In reply to: Getting error at Dashboard since updating to WooCommerce 2.1.8
Eva Kemp

Support staff

May 4, 2014 at 17:09
Hello,

To move the search box you need add the code in custom.css file:
```
header .et-mega-search {
    float: left;
    left: 900px;
}
```
You can watch here how to create custom.css.

Regards,
Eva Kemp.
#2646 Copied In reply to: Search Bar on Right
Eva Kemp

Support staff

May 4, 2014 at 16:59

Hello,

We’re glad the issue has been solved.
If you need more help don’t hesitate to contact us.

Regards,
Eva Kemp.

#2644 Copied In reply to: Issue with dropdown menus
Eva Kemp

Support staff

May 4, 2014 at 08:38
Hello,

Please use the following code in custom.css:
```
.header-type-3 .logo-with-menu { width: 400px !important;}
.header-type-3 .main-nav .menu {width: 870px !important;}
```
Here you can find the tutorial how to create custom.css file.

Regards,
Eva Kemp.
#2594 Copied In reply to: Changing the logo size in the header with Legenda?
Eva Kemp

Support staff

May 4, 2014 at 08:29

Hello,

You can edit custom.css file in Appearance > Editor.
There you’ll find the code .header1 .logo img { max-width: 600px !important; } and you can change the width value to the one you need.

Regards,
Eva Kemp.

#2593 Copied In reply to: Logo Size

Eva Kemp

Support staff

May 4, 2014 at 08:23

Hello,

You’re welcome.

Regards,
Eva Kemp.

#2591 Copied In reply to: Loss of Navigation Focus
Eva Kemp

Support staff

May 4, 2014 at 08:22
Hello,

You need insert the following code into custom.css file:
```
div.header-wrapper.header-type-3 {
background-image: url(http://full_path_to_your_image);
background-repeat: no-repeat;
}
```
Please watch this tutorial how to create custom.css file.
If you still have questions please let us know.

Regards,
Eva Kemp.
#2590 Copied In reply to: Header Background Image for Legenda
Eva Kemp

Support staff

May 4, 2014 at 08:17

Hello,

We’re sorry for the troubles, but this error should be fixed in the next theme update.
Please take our apologies.

Regards,
Eva Kemp.

#2589 Copied In reply to: Getting error at Dashboard since updating to WooCommerce 2.1.8

Eva Kemp

Support staff

May 3, 2014 at 18:11

Sorry but it’s difficult to understand what you want to do as shown on the screenshot http://juegosdigital.com/wp-content/uploads/2014/05/modificar-1000×625.png
Please clarify with more details.

I’ve edited custom.css and now the buttons are centered and links color is red.

You can modify custom tab in XMarket – Theme Settings > Single Product Page (at the bottom of the page).

Unfortunately the menu can’t be modified as you’ve showed on the image.

Regards,
Eva Kemp.

#2583 Copied In reply to: blank page

Eva Kemp

Support staff

May 3, 2014 at 17:32

Hello,

Could you please give us a link to see what exactly you want to do?
Also please provide us with admin panel credentials.
Thank you.

Regards,
Eva Kemp.

#2582 Copied In reply to: No Padding Header Legenda

Eva Kemp

Support staff

May 3, 2014 at 12:58

Hello,

You can try to disable “Drag Block Vertical” option which prevents verticall scroll. You can find it in Revolution Slider > Settings > Mobile Touch tab.

Regards,
Eva Kemp.

#2578 Copied In reply to: Slider Revolution Not Able To Drag Vertically On Ipad

Eva Kemp

Support staff

May 3, 2014 at 12:30

Hello,

I was unable to access your admin panel, got the error: “You do not have sufficient permissions to access this page.”
Please give us permissions to log in.
Thank you.

Regards,
Eva Kemp.

#2577 Copied In reply to: Video Background configuration | help and documentation?

Eva Kemp

Support staff

May 3, 2014 at 11:54

Hello,

Sorry but your question is a bit unclear for me. I’ve checked the site http://www.newbyhallandgardens.com and haven’t found any issues with dropdown menus. They are all clickable. Could you please specify how exactly I can reproduce the problem?

Regards,
Eva Kemp.

#2576 Copied In reply to: Issue with dropdown menus

Eva Kemp

Support staff

May 3, 2014 at 11:48

Hello,

As I see you’re using Legenda version 1.0.0. Now we’ve already got the latest version 2.1. We recommend you to update the theme to the latest version but don’t forget to create a backup of the files and database. Please do this and let us know if the issue persists after update.

Regards,
Eva Kemp.

#2574 Copied In reply to: Woocommerce plugin gone on update to 2.1.8

Eva Kemp

Support staff

May 3, 2014 at 10:59

Hello,

Do you mean mega menu plugin?
If so you can its documentation at this link: http://manual.menu.megamain.com/

Regards,
Eva Kemp.

#2573 Copied In reply to: Mega Menu

Eva Kemp

Support staff

May 3, 2014 at 10:56

Hello,

The shortcodes that can be used in the theme are described in the documentation: https://www.8theme.com/demo/docs/idstore/index.html#!/idstore_shortcodes > IDStore Shortcodes.

If you still have questions please let us know.
Regards,
Eva Kemp.

#2572 Copied In reply to: Call products from subcatagory

Eva Kemp

Support staff

May 3, 2014 at 09:10

Hello,

You need insert the following code in custom.css:
.copyright.copyright-3 { background: red; } and replace the color name with yours.
.copyright.copyright-3 means the type of footer you’re using. You can check it in Theme Options > Footer. If you’re using the 1st footer type then you should write “.copyright.copyright-1”.

Regards,
Eva Kemp.

#2571 Copied In reply to: Colour Background On Static Block Footer

Eva Kemp

Support staff

May 3, 2014 at 09:04

Hello,

You can change links color in admin panel > XMarket – Theme Settings > Color Scheme > Main Color.
You can make the content box wider adding the code in custom.css:
.content.simple-page { width: 920px; }

Have followed the instruction carefully how to translate the theme https://www.8theme.com/demo/docs/xmarket/index.html#!/how_to_translate ?
As I see you have .mo and .po files with the names of es_GB instead of es_ES as written your wp-config.php file. Please check your files again.

Regards,
Eva Kemp.

#2570 Copied In reply to: blank page

Eva Kemp

Support staff

May 3, 2014 at 01:28

Regarding this request: http://juegosdigital.com/wp-content/uploads/2014/05/colorfooter-1000×625.png:
Unfortunately it can’t be customized in custom.css file as those icons are images and can be edited using some image editor (e.g. Photoshop).

You can remove sidebar from the page inserting the code into custom.css:
.columns2-left > #sidebar { display: none; }
or add an empty text widget into the Primary Widget Area in Appearance > Widgets.

According to http://juegosdigital.com/wp-content/uploads/2014/05/page-1000×625.png:
The stars can’t be changed as this is also an image which you have to edit for your needs.
Do you want to change the link color to red and not green as it is now?
Please clarify your request regarding “Normal (blue)”.

LayerSlider plugin may conflict with some other plugins you’ve installed. Please try to deactivate the plugins one by one to check which one is causing the issue.

Thank you.
Regards,
Eva Kemp.

#2566 Copied In reply to: blank page

Eva Kemp

Support staff

May 3, 2014 at 00:32

Hello,

I was able to install Revolution Slider and Wishlist plugins uploading them into the plugins directory via FTP. That issue might occur because of some problems at your host. One of the issues might be lack of storage space.

If you need more help let us know.
Regards,
Eva Kemp.

#2564 Copied In reply to: Theme Plugins won\'t install, Help needed asap!!!

Eva Kemp

Support staff

May 2, 2014 at 23:25

Hello,

We’re sorry for a long delay.
I’ve edited custom.css file and now the products are displayed correctly. Please check.

Unfortunately there is no such feature for “Sale” and “New” icons.

Could you please clarify your request regarding the links color? What links do you want to edit?

Regarding the LayerSlider plugin I advise you to reinstall it. Try to remove its folder from the plugins directory via FTP and install it again. If it doesn’t help provide us with the FTP access to check the issue.

Regards,
Eva Kemp.

#2560 Copied In reply to: blank page

Eva Kemp

Support staff

May 2, 2014 at 22:36

Hello @CourseLinq,

Unfortunately we’re still waiting for the news from the developers.
We hope it won’t take much more time and the update will be produced in a short period.

Thank you for being so patient.
Regards,
Eva Kemp.

#2556 Copied In reply to: WordPress 3.9 update problem

Eva Kemp

Support staff

May 2, 2014 at 22:25

Hello @edDesignStudio,

Could you please provide wp-admin panel credentials too?
Also please specify what plugins you’re trying to install.
Thank you.

Regards,
Eva Kemp.

#2555 Copied In reply to: Theme Plugins won\'t install, Help needed asap!!!

Eva Kemp

Support staff

May 2, 2014 at 22:20

Hello,

There is a bug with VC in our theme which will be fixed in the next update. We’re very sorry for this.
According to Woocommerce plugin, do you have the same problem with the default theme too?
If so, then you have to contact woocommerce support as we provide help only to the issues strictly related to our theme.
Thank you for understanding.

Regards,
Eva Kemp.

#2554 Copied In reply to: Woocommerce plugin gone on update to 2.1.8

Eva Kemp

Support staff

May 2, 2014 at 22:16

Hello,

Please check if you’ve enabled “Comments” in the Screen Options at the top of the page in the Posts tab.

And tick “Allow Comments” after post editor

If you still have problems please provide us with admin panel credentials in Private Content.

Regards,
Eva Kemp.

#2552 Copied In reply to: No comment box on blog posts.

Eva Kemp

Support staff

May 2, 2014 at 21:57

Hello,

There is a bug in the theme and it should be fixed in the next update.
Please take our apologies for the caused inconveniences.

Could you please clarify what problems you are experiencing with the Register page?

Regards,
Eva Kemp.

#2551 Copied In reply to: theme

Eva Kemp

Support staff

May 2, 2014 at 21:40

Hello,

You are welcome.

Regards,
Eva Kemp.

#2549 Copied In reply to: Menu not selectable

Eva Kemp

Support staff

May 2, 2014 at 21:38

Hello,

Unfortunately as this is a built-in widget it requires additional customization in the theme files. If you have needed skills you may edit files of a child theme. Other way you can create a picture with the telephone number and we’ll insert it in the widget.
Please let us know if you agree.

Also please provide us with the site name and wp-admin panel credentials in Private Content to check the issue with logo on a mobile device.

Regards,
Eva Kemp.

#2548 Copied In reply to: How to put telephone number on Cart position and IPAD logo allignment in portrai
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