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Forum Replies Created

Viewing 30 posts - 31,051 through 31,080 (of 31,382 total)

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Eva Kemp

Support staff

April 30, 2014 at 17:06

Hello,

Have you read our documentation https://www.8theme.com/demo/docs/blanco/index.html#!/portfolio > Portfolio ?
You need create new projects at Portfolio > Add New.

Please specify the exact issues you are experiencing creating portfolio page.

Regards,
Eva Kemp.

#2448 Copied In reply to: How to create a Portfolio like the Blanco WordPress demo?

Eva Kemp

Support staff

April 30, 2014 at 16:03

Hello,

Please check your site now. We’ve edited custom.css file and white block has disappeared.
Regarding columns in footer you need use Static blocks for this.
Please read our documentation https://www.8theme.com/demo/docs/legenda/index.html#!/footer > Footer.

Regards,
Eva Kemp.

#2443 Copied In reply to: Portfolio posts

Eva Kemp

Support staff

April 30, 2014 at 15:52

Hello @slpalmer,

The update of Legenda theme will be released in a week or so.
The bug with VC will be fixed there.

Please take our apologies for the troubles with the current theme version.

Regards,
Eva Kemp.

#2440 Copied In reply to: Visual Composer Text Box broken after 2.1 update

Eva Kemp

Support staff

April 30, 2014 at 15:08

Yes, it’s compatible. You can update Woocommerce to 2.1.8 version.

Regards,
Eva Kemp.

#2435 Copied In reply to: blank page

Eva Kemp

Support staff

April 30, 2014 at 14:30

Hello,

There is a problem of incompatibility of 2 shortcodes on the page. If [advps-slideshow optset=”6″] works, then [sabai-directory-slider] doesn’t work.
You should contact the plugins developer regarding this issue.

By the way, you have a very nice site.

Regards,
Eva Kemp.

#2431 Copied In reply to: Visual Composer Text Box broken after 2.1 update

Eva Kemp

Support staff

April 30, 2014 at 13:36

Hello,

Please try to edit the file theleader/framework/etheme-functions.php , find wp_enqueue_script('masonry', get_template_directory_uri().'/js/jquery.masonry.min.js',array(),false,true); (line 50) and replace with
wp_enqueue_script('et_masonry', get_template_directory_uri().'/js/jquery.masonry.min.js',array(),false,true);

If the issue still persists please provide us with FTP credentials.
Regards,
Eva Kemp.

#2429 Copied In reply to: Custom tabs not working

Eva Kemp

Support staff

April 30, 2014 at 12:19

Hello,

Is this problem also present on default theme?
We advise you to update WP version to the latest 3.9.
If this doesn’t help, let us know.

Regards,
Eva Kemp.

#2427 Copied In reply to: Custom tabs not working

Eva Kemp

Support staff

April 30, 2014 at 12:06

Hello,

In the admin panel you should edit Theme Options > Portfolio and set “Enable Lightbox For Projects” to “Off”.

Regards,
Eva Kemp.

#2426 Copied In reply to: Portfolio posts

Eva Kemp

Support staff

April 30, 2014 at 11:27

You’re welcome.
Please see the screenshot:

That option should be set to off if you want “Add to cart” button to be displayed.

Regards,
Eva Kemp.

#2423 Copied In reply to: Don't see "Add to cart" button.

Eva Kemp

Support staff

April 30, 2014 at 11:06

Hello,

The problem was you enabled “Just Catalog” option in Theme Options > Shop.
I’ve turned it off and attributes and “Add to cart button” have appeared.
Please check.

Regards,
Eva Kemp.

#2421 Copied In reply to: Don't see "Add to cart" button.

Eva Kemp

Support staff

April 30, 2014 at 11:00

You are welcome.

Regards,
Eva Kemp.

#2419 Copied In reply to: problems with the product page, after updating

Eva Kemp

Support staff

April 30, 2014 at 10:13

Hello @cyan,

Thank you for such kind words.
You’re always welcome.

Have a nice day!
Regards,
Eva Kemp.

#2413 Copied In reply to: Pricing table within Portfolio page

Eva Kemp

Support staff

April 30, 2014 at 10:08

Hello,

This problem isn’t related to our theme. The warning you are getting is “WordPress could not establish a secure connection to WordPress.org. Please contact your server administrator.) in /home/egadget2/public_html/wp-admin/includes/plugin-install.php on line 77”.
You should ask your host to check the connection settings, maybe they are using some proxy settings as well.

Regards,
Eva Kemp.

#2412 Copied In reply to: Unable to Search or Add New plug-ins, generic error encountered.

Eva Kemp

Support staff

April 30, 2014 at 09:23

Hello,

Sorry but in Appearance > Editor I see only default.custom.css file. Where have you created it? Please watch the tutorial how to create custom.css: http://www.youtube.com/watch?v=Qok2zRedRMY&list=PLMqMSqDgPNmD4uhGI1IBhr1iaEy81TMff&feature=share&index=1
Or provide us with the correct FTP credentials to do this ourselves.

Also the problem with the page may be caused by the large image size. You can try to set the dimensions in Woocommerce settings: http://docs.woothemes.com/document/using-the-appropriate-product-image-dimensions/

Regards,
Eva Kemp.

#2410 Copied In reply to: Single Product page doesn’t look right

Eva Kemp

Support staff

April 30, 2014 at 09:18

Hello,

Could you please provide us with the FTP and admin panel credentials?

Regards,
Eva Kemp.

#2409 Copied In reply to: Dark Scheme for Header/Footer WITH LIght Scheme for Body

Eva Kemp

Support staff

April 30, 2014 at 09:13

Hello,

Please provide us with the site name and credentials to FTP and wp-admin panel.

Regards,
Eva Kemp.

#2408 Copied In reply to: Don't see "Add to cart" button.

Eva Kemp

Support staff

April 30, 2014 at 09:04

Hello,

You need upload background for each slide.
You can see how we’ve done it for the 1st slide.
Please do this and slider should work.

Regards,
Eva Kemp.

#2407 Copied In reply to: Slider won't load in IE

Eva Kemp

Support staff

April 30, 2014 at 08:53

Hello,

Sorry for a delay.
You can check your site now.
Also you should change the amount of products on the page to 3. It can be done in Settings > Reading > Blog pages show at most.

Regards,
Eva Kemp.

#2406 Copied In reply to: Product Arrangement not even

Eva Kemp

Support staff

April 30, 2014 at 08:14

Hello,

Please try to rename the plugins folder via FTP. If the site starts working, activate the default theme, rename back the plugins folder and try to disable plugins one by one to check which one is causing the issue.
If it doesn’t help please provide us with the FTP and admin panel credentials.

Regards,
Eva Kemp.

#2404 Copied In reply to: blank page

Eva Kemp

Support staff

April 29, 2014 at 22:38

Hello @afewgoodwomen,

Could you please provide us with the links where shortcodes aren’t working?
Also please send FTP and admin panel credentials to us for checking.

Regards,
Eva Kemp.

#2396 Copied In reply to: Visual Composer Text Box broken after 2.1 update

Eva Kemp

Support staff

April 29, 2014 at 22:35

Hello,

Sorry for misunderstanding.
You can select random order when editing Posts slider element.

Is this what you need?

Regards,
Eva Kemp.

#2395 Copied In reply to: Pricing table within Portfolio page

Eva Kemp

Support staff

April 29, 2014 at 22:19

Hello @fredsarran,

We are very sorry, but unfortunately we don’t know the exact date of the release.
It’s being tested now, so it should be produced very soon.

Thank you for understanding.
Regards,
Eva Kemp.

#2392 Copied In reply to: WordPress 3.9 update problem

Eva Kemp

Support staff

April 29, 2014 at 22:13

Hello,

On Blog page you’ve added 3 sections for blog posts via Visual Composer. When editing Single blog post you’ll see Post ID field where you have put a link of the post. But this is incorrect as you have to insert post id. It can be found in the address bar when you edit a post, for example http://www.massivetutorial.co.uk/wp-admin/post.php?post=799&action=edit
So you need insert the post ID 799 to display the article “Advice from a Hair Stylist”.

Regards,
Eva Kemp.

#2391 Copied In reply to: Blog Posts
Eva Kemp

Support staff

April 29, 2014 at 21:54
Hello,

Thank you.
You can use the following code in custom.css to add a background image:
```
div.header-wrapper.header-type-7 {
background-image: url(http://full_path_to_your_image);
background-repeat: no-repeat;
}
```
Regards,
Eva Kemp.
#2390 Copied In reply to: Header Image Background
Eva Kemp

Support staff

April 29, 2014 at 21:49

Hello,

You need go to WooCommerce > Settings > Accounts > Enable registration on the “My Account” page (and registration form will be displayed on Sign in page).

Regards,
Eva Kemp.

#2389 Copied In reply to: Register

Eva Kemp

Support staff

April 29, 2014 at 21:42

Hello,

1. The problem is you didn’t set price for variable product:

2. Product gallery didn’t work because you hadn’t inserted the values for Product Thumbnails Width and Product Thumbnails Height in Theme Options > Single Product Page.
I’ve set the values and the gallery is showing now.
Please check.

Regards,
Eva Kemp.

#2388 Copied In reply to: problems with the product page, after updating

Eva Kemp

Support staff

April 29, 2014 at 21:02

Sorry, but Login authentication failed for FTP.
Please create custom.css file in the theme folder. Here you can watch the video tutorial how to do this.

Regards,
Eva Kemp.

#2387 Copied In reply to: Single Product page doesn’t look right

Eva Kemp

Support staff

April 29, 2014 at 20:27

Dear @zachweisman,

You can change the font color by editing the settings in Theme Options > Typography.
Please check it and let us know if you need more help.

Regards,
Eva Kemp.

#2383 Copied In reply to: Dark Scheme for Header/Footer WITH LIght Scheme for Body

Eva Kemp

Support staff

April 29, 2014 at 20:14

Hi,

Thank you for the details.
Could you please also give us FTP credentials?
Or create custom.css file in the theme folder.

Regards,
Eva Kemp.

#2382 Copied In reply to: Single Product page doesn’t look right

Eva Kemp

Support staff

April 29, 2014 at 18:38

Hello,

Have you updated the Woocommerce plugin to the latest version?
Are you experiencing this issue with default theme too?
If so, please provide us with the admin panel credentials.

Regards,
Eva Kemp.

#2375 Copied In reply to: problems with the product page, after updating
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