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Eva Kemp

Support staff

April 23, 2014 at 15:43

Hello,

You can find the latest theme version on themeforest.net:
http://themeforest.net/item/idstore-responsive-multipurpose-ecommerce-theme/4792186

If you are looking for some other updates, please clarify with more details to be able to assist you further.
Thank you.

Regards,
Eva Kemp.

#1892 Copied In reply to: upgrades how?

Eva Kemp

Support staff

April 23, 2014 at 15:38

Unfortunately we don’t know the exact date when the issue will be fixed. Sorry.
For now you may try to downgrade WP version to get VC working.

Thank you for understanding.

Regards,
Eva Kemp.

#1891 Copied In reply to: Disappearing content upon WP upgrade

Eva Kemp

Support staff

April 23, 2014 at 15:35

Hello,

We’re glad the problem has been fixed.
If you need more help don’t hesitate to contact us.

Have a nice day.
Regards,
Eva Kemp.

#1888 Copied In reply to: Slider not working on Safari and IE

Eva Kemp

Support staff

April 23, 2014 at 15:32

Never mind. We’re glad the problem has been fixed.
Now this topic will be closed. If you have other questions, please create a new one.

Regards,
Eva Kemp.

#1886 Copied In reply to: page "YOUR ORDER" not working

Eva Kemp

Support staff

April 23, 2014 at 15:11

Hello,

This problem doesn’t persist for all logged in users, only for admin. For some reason our theme files aren’t loading, but the standard woocommerce ones. We haven’t found any problems in our theme.
Please contact woocommerce support to find out why custom theme doesn’t work for admin.

Regards,
Eva Kemp.

#1883 Copied In reply to: Several problems with product appearance and previews

Eva Kemp

Support staff

April 23, 2014 at 14:59

Hello,

The filter you provided doesn’t belong to the standard woocommerce hooks, but we can add it for you.
Please provide us with the FTP access in Private Content.
Thank you.

Regards,
Eva Kemp.

#1882 Copied In reply to: Woocommerce points and rewards hook missing

Eva Kemp

Support staff

April 23, 2014 at 14:50

Thank you for the feedback.
Have a nice day too!

Best regards,
Eva Kemp.

#1879 Copied In reply to: PO file problem

Eva Kemp

Support staff

April 23, 2014 at 14:48

Hello,

As I see some images on the site are loading from http://d1wmsaukb5fadc.cloudfront.net. That may be the reason for slow load.
Also you may consult with your hosting company.

Other clients’ sites, that have Legenda theme installed, don’t have such problems with loading.

Regards,
Eva Kemp.

#1878 Copied In reply to: Slow site

Eva Kemp

Support staff

April 23, 2014 at 14:27

You are welcome.

Regards,
Eva Kemp.

#1875 Copied In reply to: Center logo

Eva Kemp

Support staff

April 23, 2014 at 14:25

Hello,

If I understood you correctly you want to add additional fields to the sidebar menu, don’t you?
If so, you can enable those fields in admin panel; you’ll find Screen Options at the right top and just select what you need:

Regards,
Eva Kemp.

#1874 Copied In reply to: page "YOUR ORDER" not working

Eva Kemp

Support staff

April 23, 2014 at 14:12

Hello,

I’ve made some changes in admin panel > Settings > Permalinks and 404 error has gone.
Please check the site now.

Regards,
Eva Kemp.

#1873 Copied In reply to: PO file problem

Eva Kemp

Support staff

April 23, 2014 at 14:06

Sorry, but we don’t know the process of sites checking at the 3rd-party tools. Also I don’t see any problems with the site content and images display.
If you have some issues with the theme and those issues are visible on the site (maybe images are showing incorrectly), then please provide us with the link and admin panel access.

Please take our apologies.

Regards,
Eva Kemp.

#1872 Copied In reply to: Specify image dimensions

Eva Kemp

Support staff

April 23, 2014 at 13:02

Hello,

I’ve just checked your site and haven’t seen 404 error for products. Could you please provide us with the link where the error appears?
Thank you.

Regards,
Eva Kemp.

#1865 Copied In reply to: PO file problem

Eva Kemp

Support staff

April 23, 2014 at 12:43

Hello,

We’re unable to log in to admin panel, got the error:
“You do not have sufficient permissions to access this page.”

Please allow the access to the panel.
Thank you.

Regards,
Eva Kemp.

#1863 Copied In reply to: Add to cart button not showing in Woocommerce :: Follow-up

Eva Kemp

Support staff

April 23, 2014 at 12:41

Hello,

Unfortunately due to a large amount of work our developers won’t be able to assist you with additional customization. Please take our apologies.

Regards,
Eva Kemp.

#1862 Copied In reply to: Add a Custom icon to Product Image

Eva Kemp

Support staff

April 23, 2014 at 12:32

Hello,

Unfortunately it can’t be done by default in our theme. Sorry.

Regards,
Eva Kemp.

#1861 Copied In reply to: Catalog view for just one product

Eva Kemp

Support staff

April 23, 2014 at 12:20

Hello,

It can be edited in custom.css. You should insert a code something like:

.header-type-3 .main-nav .menu > li { margin-right: 85px; }

and set the value you need.
What code to insert you can find via browser, right click on the site menu and select “Inspect Element”.

If you have any issues, please provide us with the login details to admin panel and FTP in Private Content.

Regards,
Eva Kemp.

#1860 Copied In reply to: Justified spacing on navigation

Eva Kemp

Support staff

April 23, 2014 at 12:06

Hello,

Sorry for a long delay.
We’ve fixed the issue and now the logo is placed in center.
Please check.

Regards,
Eva Kemp.

#1857 Copied In reply to: Center logo

Eva Kemp

Support staff

April 23, 2014 at 11:37

Hello,

Please provide us with the site name and admin panel credentials in Private Content.

Regards,
Eva Kemp.

#1850 Copied In reply to: PO file problem

Eva Kemp

Support staff

April 23, 2014 at 11:35

As I’ve told you before the dimensions for images are set. Please have a look at the screenshot:

Regards,
Eva Kemp.

#1849 Copied In reply to: Specify image dimensions

Eva Kemp

Support staff

April 23, 2014 at 11:01

Hello,

Sorry, but there is no such option by default in our theme.
You have to customize the files yourself if you have the needed skills. The links below may help you:
http://docs.woothemes.com/document/adding-product-images-and-galleries/
http://docs.woothemes.com/document/for-the-cause/
http://docs.woothemes.com/document/third-party-custom-theme-compatibility/

Regards,
Eva Kemp.

#1848 Copied In reply to: Add a Custom icon to Product Image

Eva Kemp

Support staff

April 23, 2014 at 10:03

I’ve checked the images information and all dimensions are set. I can’t find any problem with the images display on your site. There is nothing wrong with the theme.

Please note we provide support only to the issues that strictly refer to our themes.

Regards,
Eva Kemp.

#1843 Copied In reply to: Specify image dimensions

Eva Kemp

Support staff

April 23, 2014 at 10:00

Hello,

1. You can change the front page in admin panel > Settings > Reading, find “Front page displays” line and tick “A static page (select below)”, Front page: select “Shop” from the dropdown menu.

2. You can disable the category image in custom.css file. Find the class .cat-banner and add the following line:
.cat-banner { display: none; }
Don’t forget to create custom.css file in wp-content/themes/blanco in enable it in admin panel > Theme Options > Enable Custom CSS file.

3. Do you want to remove the whole dropdown menu or just the line “sort by newness”? Please provide us with the link where it’s displayed and login details to admin panel in Private Content.

4. Unfortunately it can’t be changed by default in our theme. The categories are shown in the alphabetical order. If you have the required skills you may try to change it yourself.

Regards,
Eva Kemp.

#1842 Copied In reply to: I have 3 questions ?

Eva Kemp

Support staff

April 23, 2014 at 09:36

You are welcome.

Regards,
Eva Kemp.

#1839 Copied In reply to: Translation problem

Eva Kemp

Support staff

April 23, 2014 at 09:29

You are welcome.

Regards,
Eva Kemp.

#1834 Copied In reply to: Size Guide Lightbox, pop up

Eva Kemp

Support staff

April 23, 2014 at 09:29

Hello,

You can set images dimensions in the admin panel > Theme Options > Products Page Layout > Product Images Width and Product Images Height.

Regards,
Eva Kemp.

#1833 Copied In reply to: Specify image dimensions

Eva Kemp

Support staff

April 23, 2014 at 09:24

Hello,

I’ve made some changes in custom.css. Please check your site now.

Regards,
Eva Kemp.

#1832 Copied In reply to: Logo Size

Eva Kemp

Support staff

April 23, 2014 at 09:15

Hello,

Could you please provide us with the FTP and admin panel login details to check the issue?
Also please allow the access to http://www.theaberdeengreenschool.org to see the problem on our side.
Thank you.

Regards,
Eva Kemp.

#1830 Copied In reply to: Slider not working on Safari and IE

Eva Kemp

Support staff

April 23, 2014 at 09:07

Hello,

Sorry but there is no such feature by default in the theme. If you have the required skills you may try to make some customization in the files creating a child theme.

Regards,
Eva Kemp.

#1829 Copied In reply to: Relocating single product info

Eva Kemp

Support staff

April 23, 2014 at 08:57

Hello,

If you want the site to be displayed as on the corporate demo, then you should choose “Corporate” in Theme Options > Import/Export and not “E-Commerce” from the dropdown menu.
I advise you to reinstall WP and install the new clear theme.

Regards,
Eva Kemp.

#1826 Copied In reply to: How to install demo data?
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