Page 1043 – 8theme.com

Forum Replies Created

Viewing 30 posts - 31,261 through 31,290 (of 31,382 total)

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Eva Kemp

Support staff

April 23, 2014 at 08:52

Hello,

You need to disable the script in Woocommerce settings. Please refer to our documentation how to do this: https://www.8theme.com/demo/docs/legenda/index.html#!/woocommerce

Regards,
Eva Kemp.

#1824 Copied In reply to: Size Guide Lightbox, pop up

Eva Kemp

Support staff

April 23, 2014 at 08:24

Hello,

Please provide us with the site name and admin panel access in Private Content.

Regards,
Eva Kemp.

#1822 Copied In reply to: Product page title tag

Eva Kemp

Support staff

April 23, 2014 at 07:55

Hello,

We are glad the issue has been fixed.
Don’t hesitate to contact us if there are any questions.

Regards,
Eva Kemp.

#1818 Copied In reply to: Creating custom banner

Eva Kemp

Support staff

April 23, 2014 at 07:41

Hello,

This is the theme problem.
We have taken into account this issue and we’ll try to fix it as soon as possible.
Please take our apologies for the caused inconveniences.

Regards,
Eva Kemp.

#1814 Copied In reply to: Disappearing content upon WP upgrade

Eva Kemp

Support staff

April 22, 2014 at 20:56

We are glad you was able to find the solution.
Let us know if you have any questions.

Regards,
Eva Kemp.

#1799 Copied In reply to: Link color change?

Eva Kemp

Support staff

April 22, 2014 at 20:19

I don’t see the author name and the date on your site.
Have you already removed it? Please provide us with the link where this data is displayed.

Regards,
Eva Kemp.

#1798 Copied In reply to: Display products on main page

Eva Kemp

Support staff

April 22, 2014 at 19:38

Hello,

The problem may be caused by the reason Safari for Windows is no longer supported. That’s why you’re getting this problem.
Are you using the latest version for IE?

Regards,
Eva Kemp.

#1794 Copied In reply to: Slider not working on Safari and IE

Eva Kemp

Support staff

April 22, 2014 at 19:32

Hello,

You can change the background color for footer block in custom.css file. How to create this file you can watch here.

If you have some problems please provide us with the site and admin panel credentials.

Regards,
Eva Kemp.

#1793 Copied In reply to: Colour Background On Static Block Footer

Eva Kemp

Support staff

April 22, 2014 at 19:12

Hello,

Could you please provide us with the wp-admin panel and FTP credentials to check the issue from our side?
Thank you.

Regards,
Eva Kemp.

#1791 Copied In reply to: Gallery Spacing

Eva Kemp

Support staff

April 22, 2014 at 19:06

Hello,

It can’t be done by default in our theme. You have to customize the theme files to get this worked.
If you have the needed skills you may make the changes in a child theme.

Regards,
Eva Kemp.

#1790 Copied In reply to: Promo popup only in homepage

Eva Kemp

Support staff

April 22, 2014 at 18:55

Thank you for the login details.
The problem was you had low value for WP memory limit. I’ve changed it in wp-config.php, just added the line:
define('WP_MEMORY_LIMIT', '96M');

Please check if the problem has been solved.

Regards,
Eva Kemp.

#1788 Copied In reply to: page "YOUR ORDER" not working

Eva Kemp

Support staff

April 22, 2014 at 18:22

Thank you @pehlavoon.
Don’t hesitate to contact us if there are any questions.

Best regards,
Eva Kemp.

#1784 Copied In reply to: Button problem on single products page

Eva Kemp

Support staff

April 22, 2014 at 17:57

Sorry for misunderstanding.
To disable Shopping Cart you need go to admin panel > Blanco – Theme Settings > Header > uncheck “Enable cart widget”.

Regards,
Eva Kemp.

#1782 Copied In reply to: Button problem on single products page

Eva Kemp

Support staff

April 22, 2014 at 17:49

In this case you have to edit the home page and insert the code of the banner in text mode. If you don’t want the default content to be displayed on the home page you may remove it and insert the banner code.

Regards,
Eva Kemp.

#1781 Copied In reply to: Creating custom banner

Eva Kemp

Support staff

April 22, 2014 at 17:34

Hello,

You can enable search form in Theme Options > Header > Enable search form in header > On.
If you still have problem, please provide us with the admin panel and FTP credentials to assist you further.

Regards,
Eva Kemp.

#1779 Copied In reply to: search in top main menu

Eva Kemp

Support staff

April 22, 2014 at 17:28

Hello,

There was an incompatibility issue with WP 3.9 version. I’ve made some changes to the theme files and now the site should be displayed correctly.
Please check.

Regards,
Eva Kemp.

#1778 Copied In reply to: Several problems with product appearance and previews

Eva Kemp

Support staff

April 22, 2014 at 17:20

Hello,

Please refer to our documentation https://www.8theme.com/demo/docs/idstore/index.html#!/idstore_shortcodes > IDStore Shortcodes.
The shortcode [etheme_contacts] inserts the functionality of a contact form.

Regards,
Eva Kemp.

#1777 Copied In reply to: Contact Us page won't show

Eva Kemp

Support staff

April 22, 2014 at 17:11

You need to put in an URL of the product where your customers will be redirected to when the button is clicked

Regards,
Eva Kemp.

#1775 Copied In reply to: Button problem on single products page

Eva Kemp

Support staff

April 22, 2014 at 17:01

Hello,

We have taken into account this issue and we’ll try to fix it as soon as possible.
Please take our apologies.

Regards,
Eva Kemp.

#1774 Copied In reply to: JS error

Eva Kemp

Support staff

April 22, 2014 at 16:33

Hello,

Sorry but we don’t know the exact time. The developers are still working on it.
Please take our apologies for the inconveniences.

Regards,
Eva Kemp.

#1772 Copied In reply to: Visual Composer Fix

Eva Kemp

Support staff

April 22, 2014 at 16:16

Hello,

I’ve imported demo content into your site.
Please check now.

Regards,
Eva Kemp.

#1767 Copied In reply to: How to install demo data?

Eva Kemp

Support staff

April 22, 2014 at 15:34

Hello,

Unfortunately there is no such feature by default. You can remove both icons editing custom.css. But such way image won’t be linked.
What you’ve described can be achieved only by additional customization in the theme files. If you have the required skills you may try to make changes in a child theme.

Regards,
Eva Kemp.

#1761 Copied In reply to: Hover Icons

Eva Kemp

Support staff

April 22, 2014 at 15:29

Hello,

Sorry for a delay.
Besides you’ve translated our themes files, you also need to translate woocommerce file in /wp-content/plugins/woocommerce/i18n/languages. The file is woocommerce-mk_MK.po. Make the changes to it too.

If this doesn’t help, let us know and we’ll investigate it further.

Regards,
Eva Kemp.

#1759 Copied In reply to: Translation problem

Eva Kemp

Support staff

April 22, 2014 at 15:09

Hello,

I couldn’t log in to wp-admin panel. The password is incorrect.

Please check if you are using the 3rd header type. You can do this in Theme Options > Header > Header Type. You should change the number in .header-type-3 to the one you are using (header-type-1 or header-type-5).

Regards,
Eva Kemp.

#1758 Copied In reply to: Logo Size
Eva Kemp

Support staff

April 22, 2014 at 14:51
Hello,

You should add the following code to custom.css file (how to create this file you can watch here):
```
.fixed-header .menu > li > a:hover:after, .main-nav .menu > li > a:hover:after{
 content: "";
 position: absolute;
 width: 100%;
 height: 80px;
 bottom: -55px;
 left: 0;
}
```
Soon we’ll fix this in our update.

Regards,
Eva Kemp.
#1755 Copied In reply to: Menu not selectable
Eva Kemp

Support staff

April 22, 2014 at 14:46

You are welcome.

Best regards,
Eva Kemp.

#1752 Copied In reply to: Problem with sidebar widget category

Eva Kemp

Support staff

April 22, 2014 at 14:45

Hello,

If there are compatibility problems with the plugin and our theme for the reasons some woocommerce hooks are missing, and the plugin developer notifies you about it, then please clarify what hooks are missing and we’ll add them to our theme.

Regards,
Eva Kemp.

#1751 Copied In reply to: Woocommerce points and rewards hook missing

Eva Kemp

Support staff

April 22, 2014 at 14:35

Hello,

I’ve changed the Permalinks settings and the 404 error has gone. Please check now.

Regards,
Eva Kemp.

#1747 Copied In reply to: Problem with sidebar widget category

Eva Kemp

Support staff

April 22, 2014 at 14:31

Hello,

We are sorry for a long delay.
There was incompatibility problem with WP 3.9. We’ve fixed this issue. Please check if everything is fine now.

Regards,
Eva Kemp.

#1744 Copied In reply to: JS error

Eva Kemp

Support staff

April 22, 2014 at 14:29

Hello,

Sorry for a long delay.
There is a problem with the default theme too. I advise you to read woocommerce documentation how to create products: http://docs.woothemes.com/document/managing-products/
Also if you want to use attributes for the products you have to create variable products.

Regards,
Eva Kemp.

#1743 Copied In reply to: Updating the Theme
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