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Forum Replies Created

Viewing 30 posts - 31,321 through 31,350 (of 31,382 total)

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Eva Kemp

Support staff

April 19, 2014 at 08:56

Hello,

Thank you for the reply. We’re glad the issue has been fixed now.
Don’t hesitate to contact us if you need more help.

Regards,
Eva Kemp.

#1579 Copied In reply to: Missing Texts in Products short description

Eva Kemp

Support staff

April 19, 2014 at 08:54

Hello,

To make the shortcodes work in our theme, you need to insert prefix “etheme_” before shortcode words. For example: [etheme_products ids=”101, 45”] will display the products on your post or a page.

Regards,
Eva Kemp.

#1578 Copied In reply to: Woocommerce Shortcodes

Eva Kemp

Support staff

April 19, 2014 at 08:21

Hello,

Please provide us with the credentials to admin panel and FTP in Private Content.

Regards,
Eva Kemp.

#1573 Copied In reply to: Translation problem

Eva Kemp

Support staff

April 19, 2014 at 08:14

Hello,

We bring our apologies for this terrible inconvenience! We are planning to relese our update within next week and you can be sure it will fix your problem. But we understand that it can be urgent for you, so you may fix this issue now, manually.
Edit file idstore/code/options.php , find if($doshortcode){ (line 5) and replace by if($doshortcode && is_string(ot_get_option( $key,$setting ))){

Edit file idstore/code/functions.php , find wp_enqueue_script('masonry', get_template_directory_uri().'/js/jquery.masonry.min.js',array(),false,true); (line 84) and replace by
wp_enqueue_script('get_masonry', get_template_directory_uri().'/js/jquery.masonry.min.js',array(),false,true);

Regards,
Eva Kemp.

#1571 Copied In reply to: Missing Texts in Products short description

Eva Kemp

Support staff

April 19, 2014 at 08:11

Hello,

You’ve been replied on this issue at the other topic https://www.8theme.com/forums/topic/button-problem-on-single-products-page/

Regards,
Eva Kemp.

#1570 Copied In reply to: Website is completely buggy

Eva Kemp

Support staff

April 19, 2014 at 08:08

Hello,

1. As I see ceiling tiles is showing as product page:

2. Please check if the button is working with the default theme.

Regards,
Eva Kemp.

#1569 Copied In reply to: Button problem on single products page

Eva Kemp

Support staff

April 19, 2014 at 07:56

Hello,

I’ve made the changes to Permalinks and now I’m able to open Product categories just fine. Please check the categories links from your side.

Regards,
Eva Kemp.

#1567 Copied In reply to: Problems with Categories and Permalink settings

Eva Kemp

Support staff

April 19, 2014 at 07:21

Hello,

Please follow the instructions on the documentation page https://www.8theme.com/demo/docs/legenda/index.html#!/demo_data_installation > Demo Data Installation.
If you still have issues, please provide us with the login details to admin panel in Private Content.

Regards,
Eva Kemp.

#1563 Copied In reply to: How to install demo data?

Eva Kemp

Support staff

April 19, 2014 at 07:18

Hello,

We bring our apologies for this terrible inconvenience! We are planning to release our update within next week and you can be sure it will fix your problem. But we understand that it can be urgent for you, so you may fix this issue now, manually.
Edit file theleader/framework/options.php , find if($doshortcode){ (line 5) and replace by if($doshortcode && is_string(ot_get_option( $key,$setting ))){

Edit file theleader/framework/theme-functions.php , find wp_enqueue_script('masonry', get_template_directory_uri().'/js/jquery.masonry.min.js',array(),false,true); (line 50) and replace by
wp_enqueue_script('et_masonry', get_template_directory_uri().'/js/jquery.masonry.min.js',array(),false,true);

Regards,
Eva Kemp.

#1562 Copied In reply to: The Leader: Mobile menu and WP 3.9

Eva Kemp

Support staff

April 18, 2014 at 18:37

As I see you’ve updated WP to 3.9 version.
There may be a bug in the theme after update. You may try to fix it editing the file blanco/code/functions.php , find wp_enqueue_script('masonry', get_template_directory_uri().'/js/jquery.masonry.min.js'); (line 47) and replace by
wp_enqueue_script('et_masonry', get_template_directory_uri().'/js/jquery.masonry.min.js');

If the issue still persists, provide us with the FTP access in Private Content.

Regards,
Eva Kemp.

#1548 Copied In reply to: Button problem on single products page

Eva Kemp

Support staff

April 18, 2014 at 18:02

Thank you for your reply.
You are always welcome.

Best regards,
Eva Kemp.

#1543 Copied In reply to: Banner on Category Page

Eva Kemp

Support staff

April 18, 2014 at 18:01

Hello,

You need edit the Home Page in your admin panel > Pages.

Regards,
Eva Kemp.

#1542 Copied In reply to: Editing "Do you have any question?" section

Eva Kemp

Support staff

April 18, 2014 at 17:18

Thank you for the login details.
Also please give us the site name and describe what information have you filled and where the button needs to be set.

Regards,
Eva Kemp.

#1537 Copied In reply to: Button problem on single products page

Eva Kemp

Support staff

April 18, 2014 at 16:44

You can achieve this by editing the product category in admin panel > Products > Categories. Choose to edit the category “Collars” and add a banner for “Category Header”.

Regards,
Eva Kemp.

#1536 Copied In reply to: Banner on Category Page

Eva Kemp

Support staff

April 18, 2014 at 15:51

Hello,

Please provide us with the site and login details to admin panel and FTP to investigate the issue.

Regards,
Eva Kemp.

#1529 Copied In reply to: Website is completely buggy

Eva Kemp

Support staff

April 18, 2014 at 15:45

Hello,

Unfortunately there is no such feature to add a full width banner. But it can be done only if you disable sidebar.
If you have any other issues, we’ll be glad to assist you, just provide us with the admin panel credentials in Private Content.

Regards,
Eva Kemp.

#1528 Copied In reply to: Banner on Category Page

Eva Kemp

Support staff

April 18, 2014 at 15:04

Hello,

Seems some plugin creates the problem. Please try to disable the plugins one by one to find which one causes the issue.

Regards,
Eva Kemp.

#1526 Copied In reply to: wordpress 3.9 problem
Eva Kemp

Support staff

April 18, 2014 at 13:23
Hello,

You need to add the following code to custom.css file:
```
@media(min-width:980px) and (max-width:1199px){
 .header5 .logo, .header6 .logo, .header1 .logo, .header7 .logo {
  position: relative;
  left: 325px;
 }
}

@media(min-width:1200px){
 .header5 .logo, .header6 .logo, .header1 .logo, .header7 .logo {
   position: relative;
   left: 330px;
   float:left !important;
 }
}
```
Please try this and reply back if the problem persists.

Regards,
Eva Kemp.
#1493 Copied In reply to: Center logo
Eva Kemp

Support staff

April 18, 2014 at 12:23

Also please provide us with the credentials to wp-admin panel.
Thank you.

#1483 Copied In reply to: wordpress 3.9 problem

Eva Kemp

Support staff

April 18, 2014 at 11:56

Hello,

You’ve been already replied on this issue in other topic https://www.8theme.com/forums/topic/problems-with-categories-and-permalink-settings/
Please check.

Regards,
Eva Kemp.

#1477 Copied In reply to: Size images

Eva Kemp

Support staff

April 18, 2014 at 11:53

Hello,

1. When you create a new category and want it to be displayed as a separate one, you should choose “None” in Parent tab. So you need edit the subcategories and select “None” next to the Parent tab and not the category name.
Also some categories may not be shown because products aren’t added there.

2. To fix the issue with permalinks you should make the following changes in wp-admin panel > Settings > Permalinks:
– Under common settings select “Post Name”;
– Within the Option Menu put this in the box Product category base – /shop (or the name of your products page, e.g. /productos);
And save the changes.

Regards,
Eva Kemp.

#1476 Copied In reply to: Problems with Categories and Permalink settings

Eva Kemp

Support staff

April 18, 2014 at 11:36

Hello,

There may be a bug in the theme after update to WP 3.9. You may try to fix it editing the file blanco/code/functions.php , find wp_enqueue_script('masonry', get_template_directory_uri().'/js/jquery.masonry.min.js'); (line 47) and replace by
wp_enqueue_script('et_masonry', get_template_directory_uri().'/js/jquery.masonry.min.js');

If the issue still persists, provide us with the admin panel and FTP access in Private Content.

Regards,
Eva Kemp.

#1474 Copied In reply to: wordpress 3.9 problem

Eva Kemp

Support staff

April 18, 2014 at 09:58

Hello,

We’ve fixed the bug on the checkout page.
Please check if everything is fine now. Let us know if more help is needed.

Regards,
Eva Kemp.

#1471 Copied In reply to: Password requested twice in Checkout

Eva Kemp

Support staff

April 18, 2014 at 09:26

Hello,

Please provide us with the site and login details to admin panel to check the issue. You can write the information in Private Content.

Regards,
Eva Kemp.

#1467 Copied In reply to: shortcode for slider not working

Eva Kemp

Support staff

April 18, 2014 at 06:54

Thank you for the feedback.
Don’t hesitate to contact us if you need any further assistance.

Regards,
Eva Kemp.

#1445 Copied In reply to: Two problems with the template

Eva Kemp

Support staff

April 18, 2014 at 06:48

Hello,

You can send it in Private Content.

Regards,
Eva Kemp

#1444 Copied In reply to: Button problem on single products page

Eva Kemp

Support staff

April 17, 2014 at 19:45

Hello,

Could you please provide us with the site and admin panel credentials to check the issue on our side?

Regards,
Eva Kemp.

#1427 Copied In reply to: Accordion shortcode

Eva Kemp

Support staff

April 17, 2014 at 19:18

You are always welcome.

Regards,
Eva Kemp.

#1425 Copied In reply to: Disable product cat img on cat-page

Eva Kemp

Support staff

April 17, 2014 at 19:15

Hello,

I’ve made some changes to Permalinks in admin panel > Settings. Please check if the categories are displayed correctly.
Let us know if there is something else we can help you with.

Regards,
Eva Kemp.

#1423 Copied In reply to: Two problems with the template

Eva Kemp

Support staff

April 17, 2014 at 19:05

Hello,

If you want to change the title “Shopping Cart” at the top right corner, you have to edit woo.php file, which you can find in admin panel > Appearance > Editor and replace Shopping Cart with Basket.

Regards,
Eva Kemp.

#1422 Copied In reply to: Menu different colour for diffent categories?
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