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Viewing 30 posts - 301 through 330 (of 31,382 total)

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Eva Kemp

Support staff

February 9, 2017 at 14:00

Hello,

Do you want the images to open on single product pages?
Please provide WP Dashboard credentials in private content.

Regards,
Eva Kemp.

#154393 Copied In reply to: Default Rel attribute lightbox for all link to media

Eva Kemp

Support staff

February 9, 2017 at 11:18

Hello,

10. “Royal” folder is the old version of the theme. Now you have Royal_v2.8 version activated.

As for the second question, please try to disable Ajax “Add to Cart” option in Theme Options > Single Product Page and check then.

Regards,
Eva Kemp.

#154385 Copied In reply to: Question webshop furniture

Eva Kemp

Support staff

February 9, 2017 at 11:14

Hello,

Unfortunately we can’t delete that function because for other customers it won’t work.
If you want to remove it you should do this after theme update too.

Regards,
Eva Kemp.

#154384 Copied In reply to: Login Popup takes much to long until it disappears

Eva Kemp

Support staff

February 9, 2017 at 07:52

Hello,

I reloaded the page several times but couldn’t see the issue.
Does it persist in specific browser?

Regards,
Eva Kemp.

#154362 Copied In reply to: Sometimes some pages appear without graphics components

Eva Kemp

Support staff

February 9, 2017 at 07:50

Hello,

Our theme doesn’t have such option. You should use default Rev Slider settings.

Regards,
Eva Kemp.

#154361 Copied In reply to: Slider Revolution

Eva Kemp

Support staff

February 8, 2017 at 18:04

Hello,

5. Just add 6 parent sub-items below your parent menu item, and the sixth one will be moved below.

7. Sorry, but such option is unavailable for desktop view.

Regards,
Eva Kemp.

#154347 Copied In reply to: Menu questions

Eva Kemp

Support staff

February 8, 2017 at 18:00

Hello,

10. I’ve added the code and don’t see any issues:
http://storage3.static.itmages.com/i/17/0208/h_1486572827_3010611_9547111264.jpeg
Please clear browser cache and check again.

22. Thank you. I understand you now.
By default that link is available, but as I see you don’t have it as well as WordPress toolbar isn’t shown on your site when logged in.
Have you disabled it somehow? Maybe via hosting control panel. It may be the reason for VC editor too.

Regards,
Eva Kemp.

#154346 Copied In reply to: Product page
Eva Kemp

Support staff

February 8, 2017 at 17:27
Hello,

5. I’ve added custom classes to your icon columns in static block http://storage8.static.itmages.com/i/17/0208/h_1486570532_1949177_2a50d48e12.jpeg and added this css code in Custom CSS for mobile:
```
.custom_icon {
    width: 32% !important;
    float: left;
}
```
Please check now.

9. My Account link is working on my side. Are you getting any errors? What do you see when clicking on it?

10. As I see the files nl_NL.po/.mo in the directory wp-content/themes/Royal_Theme-v2.8/languages don’t match the content that in the file Royal.pot. What files have you uploaded? Where did you get them? Generate translation files from scratch using Royal.pot file as described in the article http://betterwp.net/wordpress-tips/create-pot-file-using-poedit./ .

Regards,
Eva Kemp.
#154342 Copied In reply to: Question webshop furniture
Eva Kemp

Support staff

February 8, 2017 at 17:07

Hello,

Are you talking about the function on single product page or Shop page?

Regards,
Eva Kemp.

#154339 Copied In reply to: Added to cart popup: Since version 2.9 the loading circle disappeared

Eva Kemp

Support staff

February 8, 2017 at 17:06

Hello,

I don’t see white space under the header on the page you provided http://storage4.static.itmages.com/i/17/0208/h_1486569964_3782828_818706ac34.jpeg .
Please check it again.

Thank you.
Regards,
Eva Kemp.

#154338 Copied In reply to: Annoying White Space

Eva Kemp

Support staff

February 8, 2017 at 17:04

Hello,

Sorry, but your query is a bit unclear.
Could you please show a screenshot for better understanding?

Thank you.
Regards,
Eva Kemp.

#154337 Copied In reply to: Default Rel attribute lightbox for all link to media

Eva Kemp

Support staff

February 8, 2017 at 17:00

Hello,

Please refer to the answers below:

1)http://prntscr.com/e5yxpw

2)If you want to add for separate products, you can add it in the text editor of the product http://prntscr.com/e5yyj5

3)If you want to add for all products, go to royal/woocommerce/content-single-product.php and write http://prntscr.com/e5z3yx

4) For checkout, edit the file royal/woocommerce/checkout/form-checkout.php and add the following http://prntscr.com/e5z5tw

5) Search event goes here http://prntscr.com/e5z6vv in the file royal/searchform.php
and royal/woosearchform.php

6) Add to Cart event goes here royal/woocommerce/single-product/add-to-cart/simple.php
and royal/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php http://prntscr.com/e5z8tq

Make all changes in the child theme to prevent losing them after theme update.

Regards,
Eva Kemp.

#154336 Copied In reply to: FB Pixel variable

Eva Kemp

Support staff

February 8, 2017 at 16:53

Hello,

Please show a direct page where we can check a lightbox and provide FTP/WP Dashboard credentials in private content.

Regards,
Eva Kemp.

#154334 Copied In reply to: Side Menu – Submenu hidden

Eva Kemp

Support staff

February 8, 2017 at 16:16

Hello,

You can try this plugin https://wordpress.org/plugins/woocommerce-currency-switcher/ .

Regards,
Eva Kemp.

#154322 Copied In reply to: International Currency Flag Icon

Eva Kemp

Support staff

February 8, 2017 at 16:14

Hello @florian_huber,

Please provide FTP and WP Dashboard credentials in private content.
Have you edited original theme files?

Regards,
Eva Kemp.

#154321 Copied In reply to: Classico Mobile menu not responding

Eva Kemp

Support staff

February 8, 2017 at 16:10

Hello,

I’ve imported Eleonora xml file manually.
Please check home page now.

Regards,
Eva Kemp.

#154319 Copied In reply to: Import demo version "Felicia" (variant7) fail

Eva Kemp

Support staff

February 8, 2017 at 15:41

Hello,

The archive has been sent.
Please check your email account.

Regards,
Eva Kemp.

#154315 Copied In reply to: Stripe Chekout Conflict

Eva Kemp

Support staff

February 8, 2017 at 12:31

Hello,

You provided WP Dashboard credentials, but we need FTP credentials (host, username and password).
Please send them.

Thank you.
Regards,
Eva Kemp.

#154306 Copied In reply to: Heade Top Bar Not Working

Eva Kemp

Support staff

February 8, 2017 at 12:29

Hello,

Please provide FTP and WP Dashboard credentials in private content.

Regards,
Eva Kemp.

#154305 Copied In reply to: WooCommerce Min and Max value issue

Eva Kemp

Support staff

February 8, 2017 at 12:28

Hello,

You can refer to RevSlider article https://www.themepunch.com/faq/show-a-random-slider-on-any-given-page/ regarding your query.

Regards,
Eva Kemp.

#154304 Copied In reply to: Slider Revolution
Eva Kemp

Support staff

February 8, 2017 at 11:44
Hello,

Add this code in custom.css file to get white text:
```
.shop-text {
    color: white !important;
}
```
and use this code to hide top bar:
```
.header-top {
    display: none;
}
```
Regards,
Eva Kemp.
#154302 Copied In reply to: Help to customize my theme
Eva Kemp

Support staff

February 8, 2017 at 09:04

Hello,

Please provide FTP and WP Dashboard credentials.
May we update the theme for you?

Regards,
Eva Kemp.

#154289 Copied In reply to: Update Cart Button not working

Eva Kemp

Support staff

February 8, 2017 at 09:02

Hello,

You’re welcome.

Regards,
Eva Kemp.

#154287 Copied In reply to: Problems in the Contact Form in Mobile Devices

Eva Kemp

Support staff

February 7, 2017 at 17:52

Hello,

You’re welcome.

Regards,
Eva Kemp.

#154232 Copied In reply to: Translation problems
Eva Kemp

Support staff

February 7, 2017 at 17:51
Hello,

10. Please use this code for links:
```
.tabs .tab-content a {
  color: #cda85c !important;
}
```
20. Add this code in Custom CSS for mobile section:
```
.custom-widget .vc_column_container {
    width: 25% !important;
    float: left !important;
}
```
21. You can close the first category by editing wp-content/themes/royal/js/etheme.js file. Find and comment out line 1828
$this.find('>li').first().find('.open-this').html(minusIcon).parent().addClass('opened').find('ul.children').show();

22. Sorry, but to be able to edit pages you should be logged in as admin at first.

As for lazy loading, I don’t see any issues. The images are loading fine http://storage7.static.itmages.com/i/17/0207/h_1486486272_9559534_045e7ff1c3.jpeg .

Regards,
Eva Kemp.
#154231 Copied In reply to: Product page
Eva Kemp

Support staff

February 7, 2017 at 17:34

Hello,

That was me who edited the file. You shouldn’t worry about it.
Is your problem solved and we may close the topic?

Regards,
Eva Kemp.

#154229 Copied In reply to: Translation problems
Eva Kemp

Support staff

February 7, 2017 at 17:27
Hello,

1. Please add this code in Global Custom CSS:
```
.footer-product {
    transform: translateY(48px);
    height: 48px;
}
```
2. Edit this code in Custom CSS:
```
.header-type-7 .top-bar a {
    color: white;
    font-size: 12px;
}
```
and add !important for color value, so it’ll be:
```
.header-type-7 .top-bar a {
    color: white !important;
    font-size: 12px;
}
```
3. Use this css code:
```
form .form-row input.input-text {
   height: 42px !important;
}
```
4. Use this css code:
```
.cart-popup-container .btn.filled.big {
    background-color: grey !important;
}
```
5./9. Please provide correct WP Dashboard credentials to check the issue.

6. Add this code in Custom CSS for mobile:
```
.products-grid .product {
    width: 50% !important;
}
```
7. Use this css code:
```
.menu-icon::before {
   color: #a5a5a5;
}
```
Change color to any you need.

8. Unfortunately there is no such feature. Sorry.

10. Please provide FTP credentials to check the issue.

Regards,
Eva Kemp.
#154227 Copied In reply to: Question webshop furniture
Eva Kemp

Support staff

February 7, 2017 at 17:09

Hello,

I’ve renamed your translation files from Royal-fi.po/.mo to fi.po/mo.
Please check the translation now.

Regards,
Eva Kemp.

#154224 Copied In reply to: Translation problems

Eva Kemp

Support staff

February 7, 2017 at 16:10

Hello,

Go to Appearance > Menus and click on “Screen Options” at the top of the page in right corner.

Regards,
Eva Kemp.

#154214 Copied In reply to: How to set up mega menu ? Documentation not clear !

Eva Kemp

Support staff

February 7, 2017 at 13:51

Hello,

Main demo home page is included in the main demo content.
You just need install it in Theme Options > Import/Export > click on the button “Install base demo content”.

Regards,
Eva Kemp.

#154203 Copied In reply to: demo data files
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