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Viewing 30 posts - 391 through 420 (of 31,382 total)

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Eva Kemp

Support staff

February 2, 2017 at 16:35

Hello,

Please show a page example where you have the issue.

Thank you.
Regards,
Eva Kemp.

#153791 Copied In reply to: Page Title out of the Breadcrumbs

Eva Kemp

Support staff

February 2, 2017 at 16:30

Hello,

Please change media query from 480px to 768px in the code.

Thank you.
Regards,
Eva Kemp.

#153788 Copied In reply to: Problems in the Contact Form in Mobile Devices

Eva Kemp

Support staff

February 2, 2017 at 16:25

Hello,

So do you need further assistance?

Regards,
Eva Kemp.

#153786 Copied In reply to: Price filter widget doesnt show

Eva Kemp

Support staff

February 2, 2017 at 16:11

Hello,

Go to Theme Options > Blog Layout > Excerpt length(words) and type how many content words should be shown in the excerpt.

Regards,
Eva Kemp.

#153784 Copied In reply to: No Automatic Excerpt from WP Content

Eva Kemp

Support staff

February 2, 2017 at 16:06

Hello,

Please update the theme 2.9 version. This bug was fixed there.
Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Regards,
Eva Kemp.

#153783 Copied In reply to: Woocommerce Stripe Gateway not working with Royal Theme

Eva Kemp

Support staff

February 2, 2017 at 11:30

Hello,

Please provide FTP and WP Dashboard credentials in private content.

Regards,
Eva Kemp.

#153737 Copied In reply to: Revolution slider not loading video on Chrome Browser

Eva Kemp

Support staff

February 2, 2017 at 10:12

Hello,

Try to disable the option “Smooth Scroll” in “Ultimate” settings in WP Dashboard.
After that check the site on MAC and let us know.

Regards,
Eva Kemp.

#153728 Copied In reply to: scroll problem on mac

Eva Kemp

Support staff

February 2, 2017 at 10:07

Hello,

Our theme doesn’t collect passwords, Woocommerce can do this or some other plugin.
To resolve this issue you need install SSL certificate and change http to https for your site.
Where did you download 2.8.1 version? We have only 2.8 and then 2.9, then 2.9.1 and 3.0.3 versions. Please update the theme to the latest version.

Regards,
Eva Kemp.

#153727 Copied In reply to: non-secure collection of passwords issue

Eva Kemp

Support staff

February 1, 2017 at 18:00

Hello,

You’re welcome.

Regards,
Eva Kemp.

#153685 Copied In reply to: Single Product Page

Eva Kemp

Support staff

February 1, 2017 at 17:59

Hello,

I’ve added this code in Theme Options > Header Settings > Header custom HTML:
[et_top_search view="default"]

Please check header now.

Regards,
Eva Kemp.

#153684 Copied In reply to: Webshop Toys

Eva Kemp

Support staff

February 1, 2017 at 17:54

Hello,

Are you trying to activate Visual Composer license?
Please clarify your issue with more details and provide WP Dashboard credentials.

Regards,
Eva Kemp.

#153683 Copied In reply to: Visual Composer Not able to Use and Register
Eva Kemp

Support staff

February 1, 2017 at 17:41
Hello,

Please add this code in custom.css file:
```
.main-nav .menu > li.current-menu-item > a, .shopping-cart-widget .cart-summ .price-summ, .product-categories > li.current-cat > a {
  color: black !important;
}
```
Regards,
Eva Kemp.
#153682 Copied In reply to: Contact form security
Eva Kemp

Support staff

February 1, 2017 at 17:34

Hello,

Could you please contact your hosting provider support and ask them to check error logs why emails can’t be sent through your site?
There should be some notices about it.
Please let us know.

Regards,
Eva Kemp.

#153681 Copied In reply to: Error on contact us page form

Eva Kemp

Support staff

February 1, 2017 at 17:29

Hello,

As I see you’re using old theme version.
You need update it to the version 3.0.3.
Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

Regards,
Eva Kemp.

#153680 Copied In reply to: Contact – Map

Eva Kemp

Support staff

February 1, 2017 at 17:21

Hello,

You can try the solution described in this article http://tickanswer.com/solved/8371790252/disable-prettyphoto-wordpress-visual-composer .

Regards,
Eva Kemp.

#153679 Copied In reply to: Side Menu – Submenu hidden

Eva Kemp

Support staff

February 1, 2017 at 17:16

Hello,

Have you edited any theme files?
Please provide us with FTP credentials.

Regards,
Eva Kemp.

#153676 Copied In reply to: Mini Cart items and totals disappearing
Eva Kemp

Support staff

February 1, 2017 at 16:46
Hello,

Please add this code in style.css file:
```
@media (max-width: 480px){.contact-page .col-md-7 {
    display: inline-block;
}}
```
Regards,
Eva Kemp.
#153672 Copied In reply to: Problems in the Contact Form in Mobile Devices
Eva Kemp

Support staff

February 1, 2017 at 16:41
Hello,

Please try this code in Theme Options > Custom CSS > Custom CSS for mobile:
```
.main-products-loop {
    margin-top: 50px !important;
}
```
Regards,
Eva Kemp.
#153670 Copied In reply to: Page Title out of the Breadcrumbs
Eva Kemp

Support staff

February 1, 2017 at 14:17

Hello,

Sorry, but there is no such feature in the theme.

Regards,
Eva Kemp.

#153648 Copied In reply to: setting an extra status for products that our of stock
Eva Kemp

Support staff

February 1, 2017 at 13:45
Hello,

Please add this code in Theme Options > Custom CSS > Custom CSS for mobile:
```
#etheme-popup p, #etheme-popup h1 {
    padding-right: 0 !important;
}
```
Regards,
Eva Kemp.
#153642 Copied In reply to: Promo Popup Content (text) Responsive
Eva Kemp

Support staff

February 1, 2017 at 12:59

Hello,

The credentials are incorrect.
Please check them.

Regards,
Eva Kemp.

#153637 Copied In reply to: Home rotator isn't showing-Product pages galleries aren't working-Footer issue

Eva Kemp

Support staff

February 1, 2017 at 10:43

Hello,

Do you mean you want to upload custom font to the theme?
Could you please clarify with more details?

Thank you.
Regards,
Eva Kemp.

#153626 Copied In reply to: add 2 main categories to 2 diffrent page

Eva Kemp

Support staff

February 1, 2017 at 10:40

Hello,

Your original image is too small. That’s why you have such issue.
You should either disable zoom effect in Theme Options > Single Product Page or upload high resolution image with minimum dimensions 600x600px.

Regards,
Eva Kemp.

#153625 Copied In reply to: Single Product Page

Eva Kemp

Support staff

January 31, 2017 at 16:36

Hello,

Your settings will be saved as they are stored in the database.
Please disable the plugins. If product image appears, then activate plugins one by one to find out what exactly is breaking the functionality.
Let us know the result.

Regards,
Eva Kemp.

#153580 Copied In reply to: Single Product Page

Eva Kemp

Support staff

January 31, 2017 at 16:33

Hello,

I added a product to the cart and it’s shown in the mini cart http://storage6.static.itmages.com/i/17/0131/h_1485876747_5340725_7fed322e18.jpeg .
Please clarify the issue. How can we replicate it?

Regards,
Eva Kemp.

#153578 Copied In reply to: Mini Cart items and totals disappearing
Eva Kemp

Support staff

January 31, 2017 at 16:27
Hello,

I’ve added this code in Theme Options > Styling > Custom CSS:
```
.menu .item-design-full-width .nav-sublist-dropdown ul > li > a  {
    text-align: center;
    font-size: 14px;
    line-height: 14px;
    color: #3d3d3d;
    text-transform: uppercase;
    font-family: Georgia;
}
```
Please check menu now.

Regards,
Eva Kemp.
#153575 Copied In reply to: Mega Menu and Page Not Found Issue
Eva Kemp

Support staff

January 31, 2017 at 16:22
Hello,

To remove breadcrumbs add this code in Theme Options > Custom CSS > Global Custom CSS:
```
.breadcrumbs {
   display: none;
}
```
As for the title, please use this code in Theme Options > Custom CSS > Custom CSS for desktop:
```
.page-heading .title {
    margin-top: 20%;
    margin-bottom: 20px;
}
```
Regards,
Eva Kemp.
#153572 Copied In reply to: Page Title out of the Breadcrumbs
Eva Kemp

Support staff

January 31, 2017 at 16:14

Hello,

You need use some Instagram Widget plugin as there is no such feature in the theme.
Go to Appearance > Widgets and create custom sidebar, add Instagram widget there.
Then go to your footer static block, open the VC editor and add Widgetised Sidebar element, there you can choose your custom sidebar.

Regards,
Eva Kemp.

#153570 Copied In reply to: language/currency does not work!

Eva Kemp

Support staff

January 31, 2017 at 12:39

Hello,

You can add the map address in Theme Options > Contact Form.

Regards,
Eva Kemp.

#153547 Copied In reply to: Contact – Map

Eva Kemp

Support staff

January 31, 2017 at 12:28

Hello,

I’ve installed the Travel template.
Please check the site now.

Regards,
Eva Kemp.

#153544 Copied In reply to: Changing skin
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Viewing 420 results - 391 through 420 (of 31,382 total)