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Viewing 30 posts - 421 through 450 (of 31,382 total)

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Eva Kemp

Support staff

January 31, 2017 at 12:10

Hello,

You’re welcome.

Regards,
Eva Kemp.

#153541 Copied In reply to: Registration Page Modification

Eva Kemp

Support staff

January 31, 2017 at 12:09

Hello,

I’ve set “Full Width” for “Design” option for States menu item http://storage9.static.itmages.com/i/17/0131/h_1485860913_5681472_ed27d3a898.jpeg . Please check it now.

Regards,
Eva Kemp.

#153540 Copied In reply to: Mega Menu and Page Not Found Issue

Eva Kemp

Support staff

January 31, 2017 at 11:06

Hello,

Could you please show a screenshot of the error?
Thank you.

Regards,
Eva Kemp.

#153533 Copied In reply to: non-secure collection of passwords issue

Eva Kemp

Support staff

January 31, 2017 at 10:20

Hello,

As I see title is already under the breadcrumbs http://storage7.static.itmages.com/i/17/0131/h_1485854375_5556795_dcfcace1ba.jpeg .
Do you want to move it under the breadcrumbs background?

Regards,
Eva Kemp.

#153532 Copied In reply to: Page Title out of the Breadcrumbs

Eva Kemp

Support staff

January 31, 2017 at 09:43

Hello,

Please change color in the static block you created for footer.

Regards,
Eva Kemp.

#153531 Copied In reply to: Statick block as footer – Colors

Eva Kemp

Support staff

January 31, 2017 at 09:36

Hello,

Please try to disable all 3rd-party plugins and check those sections after that.

Regards,
Eva Kemp.

#153530 Copied In reply to: WordPress Woo Commerce Product Data is No Longer Working

Eva Kemp

Support staff

January 30, 2017 at 17:51

Hello,

Please provide WP Dashboard credentials in Private Content.

Regards,
Eva Kemp.

#153497 Copied In reply to: Changing skin

Eva Kemp

Support staff

January 30, 2017 at 17:47

Hello,

The reason was you set Main Color “black” in Theme Options > Color Scheme. I’ve removed it and captcha is visible now.
Please check.

Regards,
Eva Kemp.

#153496 Copied In reply to: Contact form security

Eva Kemp

Support staff

January 30, 2017 at 17:14

Hello,

Please show a direct page where I can see the problem.
Also please describe it with more details how to replicate the issue and provide WP Dashboard credentials in private content.

Thank you.
Regards,
Eva Kemp.

#153493 Copied In reply to: Composite Plugin Product Thumbnails not enlarging

Eva Kemp

Support staff

January 30, 2017 at 17:11

Hello,

I’ve edited the file archive-product.php and moved it to your child theme to “woocommerce” folder. So after update the changes will be saved.
Please clear browser cache and check the pages now.

Regards,
Eva Kemp.

#153492 Copied In reply to: Text for brand and category under the picture
Eva Kemp

Support staff

January 30, 2017 at 16:59
Hello,

Please use this css code:
```
.home .categoriesCarousel.column-3 .span4 {
    margin: 20px auto !important;
}
```
Regards,
Eva Kemp.
#153491 Copied In reply to: after update legenda
Eva Kemp

Support staff

January 30, 2017 at 16:56

Hello,

You’re welcome.

Regards,
Eva Kemp.

#153489 Copied In reply to: User Registration Spam by Bots – Simple Captcha

Eva Kemp

Support staff

January 30, 2017 at 16:55

Hello,

Create a page in the WP Dashboard > Pages > Add New, name it “Blog”. Then set it as posts page in Settings > Reading.
After that go to Theme Options > Blog Layout and select the layout you want.

Regards,
Eva Kemp.

#153488 Copied In reply to: How to create page that use Blog layout ?

Eva Kemp

Support staff

January 30, 2017 at 16:53

Hello,

Yes, you did it correctly.
Do you want to change it on all pages or only specific ones?
Please provide us with FTP and WP Dashboard credentials in private content.

Regards,
Eva Kemp.

#153487 Copied In reply to: Page Title out of the Breadcrumbs

Eva Kemp

Support staff

January 30, 2017 at 16:51

Hello,

You need use some Instagram Widget plugin as there is no such feature in the theme. Sorry.

Regards,
Eva Kemp.

#153485 Copied In reply to: language/currency does not work!
Eva Kemp

Support staff

January 30, 2017 at 16:47
Hello,

Please add this code in custom.css file:
```
.page-template-et-registration .columns2-left > .content {
   width: 100%;
}
.page-template-et-registration .columns2-left > #sidebar {
   display: none;
}
```
Regards,
Eva Kemp.
#153484 Copied In reply to: Registration Page Modification
Eva Kemp

Support staff

January 30, 2017 at 16:41

Hello,

The credentials are incorrect. Please check them.

Regards,
Eva Kemp.

#153483 Copied In reply to: Mega Menu and Page Not Found Issue

Eva Kemp

Support staff

January 30, 2017 at 16:39

Hello,

To update the plugins you need download new versions here https://www.8theme.com/download-plugins/ , extract the archives and upload the extracted folders to wp-content/plugins directory via FTP. While uploading, confirm to overwrite the existing files.

Regards,
Eva Kemp.

#153482 Copied In reply to: 3 plugin's will not update

Eva Kemp

Support staff

January 30, 2017 at 16:37

Hello,

I wanted to enable debug mode in wp-config.php file and saw strange code there. Seems your hosting account was hacked.
Please contact your hosting provider support and ask them scan the files. Also check your PC for viruses.

Regards,
Eva Kemp.

#153481 Copied In reply to: VC does not display when creating new pages

Eva Kemp

Support staff

January 30, 2017 at 16:24

Hello,

I tried to add the code on home page and saw the errors in the browser console. I decided to switch to default WordPress theme Twenty Sixteen to check if the same issue happens there too and it does.
I saw the same errors:
http://storage6.static.itmages.com/i/17/0130/h_1485789715_2760978_688a85b50a.jpeg
So, you need contact MailChimp support regarding this problem.

Thank you for understanding.

Regards,
Eva Kemp.

#153477 Copied In reply to: Popup

Eva Kemp

Support staff

January 30, 2017 at 13:56

Hello,

Could you please show a screenshot how the menu should look?
Also please provide WP Dashboard credentials in private content.

Regards,
Eva Kemp.

#153460 Copied In reply to: Mega Menu and Page Not Found Issue
Eva Kemp

Support staff

January 30, 2017 at 11:55
Hello,

Please add this code in Theme Options > Custom CSS > Custom CSS for mobile:
```
.single-product-sidebar, .sidebar {
    display: none;
}
```
Regards,
Eva Kemp.
#153431 Copied In reply to: Hide sidebar for mobile devices!
Eva Kemp

Support staff

January 30, 2017 at 11:50
Hello,

I’ve installed the plugin “Ultimate VC Addons” which is required for the theme. Also I’ve added this code in Global Custom CSS for navigation bar:
```
.home .header-type-2.slider-overlap .header .menu > li > a {
    color: #000 !important;
}
```
Clear browser cache and check your site now.

As for the Wishlist, try to disable all 3rd-party plugins and check the issue after that.
Let us know the result.

Regards,
Eva Kemp.
#153430 Copied In reply to: Not Installing Correctly
Eva Kemp

Support staff

January 30, 2017 at 09:56

Hello,

Please show your site so we can give you the appropriate code.

Thank you.
Regards,
Eva Kemp.

#153419 Copied In reply to: Hide sidebar for mobile devices!

Eva Kemp

Support staff

January 30, 2017 at 09:55

Hello,

1. You need edit the file wp-content/themes/woopress/framework/theme-functions.php in line 785 and switch the lines for title and breadcrumbs.

2. Edit the file wp-content/themes/woopress/woocommerce/content-single-product.php in line 110 and rename to what you want.

Regards,
Eva Kemp.

#153418 Copied In reply to: Page Title out of the Breadcrumbs
Eva Kemp

Support staff

January 30, 2017 at 09:45
Hello,

5. You can find the code in wp-content/themes/royal/framework/woo.php in line 513.

9. Unfortunately there is no such feature. As My Account page was configured by Woocommerce, you can ask their support regarding this possibility.

10. Use this css code:
```
.tabs .tab-content p {
    color: black !important;
}
```
16. In this case try to use Image Gallery element.

17. Please show a direct product page which is out of stock.

18. Could you please check if the issue persists with default Woocommerce theme Storefront?

Regards,
Eva Kemp.
#153415 Copied In reply to: Product page
Eva Kemp

Support staff

January 30, 2017 at 09:38

Hello,

Please provide WP Dashboard credentials to check the issue.

Regards,
Eva Kemp.

#153414 Copied In reply to: Royal Theme > only one menu supported
Eva Kemp

Support staff

January 27, 2017 at 17:39
Hello,

5. It requires additional customization which is beyond our basic support scope. Sorry.

8a. Use this css code:
```
.header-type-17 .header-top .shopping-cart-widget .total, .header-type-17 .header-top .header-search .et-search-trigger .fa-search, .header-type-17 .header-top .shopping-cart-widget .shop-text {
    color: black !important;
}
```
9. Do you mean you want to remove whole sidebar on My Account page?

10. Do you mean you want to change background color of this form http://storage3.static.itmages.com/i/17/0127/h_1485534508_4691089_13db873b05.jpeg ?
If so, you need edit this css code in Custom CSS:
```
.data-table .even {
    background: #f6f6f6;
}
```
11. Use this css code:
```
.page-id-13 .header-wrapper.header-type-17 {
display: none;
}
```
12. Use this css code:
```
.single-product .group_table td.label {
   color: black !important;
}
```
13. Sorry, but there is no such possibility.

14. You can create redirect rule in .htaccess file to redirect customers to other page. You hosting provider should help you with this.
I’ve fixed the issue with captcha. Please clear browser cache and check.

15. You can use some plugin for it.

16. You can use Single Image element in Visual Composer editor and just upload image of your brand, don’t add link in the settings.

Regards,
Eva Kemp.
#153286 Copied In reply to: Product page
Eva Kemp

Support staff

January 27, 2017 at 17:21

Hello,

Please provide WP Dashboard credentials in Private Content.

Regards,
Eva Kemp.

#153284 Copied In reply to: Popup

Eva Kemp

Support staff

January 27, 2017 at 17:18

Hello,

When I tried to access WP admin panel I got a blank page.
Please check it.

Thank you.
Regards,
Eva Kemp.

#153283 Copied In reply to: login-form translate
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Viewing 450 results - 421 through 450 (of 31,382 total)