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Forum Replies Created

Viewing 30 posts - 481 through 510 (of 31,382 total)

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Eva Kemp

Support staff

January 25, 2017 at 16:22

Hello,

Please describe with more details what exactly is incorrect with the slider on mobile.

Thank you.
Regards,
Eva Kemp.

#153024 Copied In reply to: Different slider on mobile/tablet (Slider Revolution)

Eva Kemp

Support staff

January 25, 2017 at 15:56

Hello,

Could you please provide WP Dashboard credentials to check the issue? Also please show a direct page where you’re using Gmaps.

Regards,
Eva Kemp.

#153020 Copied In reply to: Gmaps for Visual Composer

Eva Kemp

Support staff

January 25, 2017 at 15:47

Hello,

Sorry for a delay.
You need edit the file wp-content/themes/xstore/woocommerce/content-single-product.php.

Let us know if there are any questions.

Regards,
Eva Kemp.

#153017 Copied In reply to: how i edit single product page?

Eva Kemp

Support staff

January 25, 2017 at 15:14

Hello,

I can’t find the slider you showed on the screenshot.
Have you removed it?

Please let us know.
Regards,
Eva Kemp.

#153013 Copied In reply to: Rev Slider

Eva Kemp

Support staff

January 25, 2017 at 14:40

Hello,

Sorry, but I’m getting this error:
“Your access to this site has been limited”

Are you using any plugin for it?
Could you disable it?

Regards,
Eva Kemp.

#153009 Copied In reply to: Google Font
Eva Kemp

Support staff

January 25, 2017 at 13:58
Hello,

As a solution you can try this css code:
```
.job-single {
    width: 1170px;
    margin: 0 auto;
}
```
Let us know the result.

Regards,
Eva Kemp.
#153005 Copied In reply to: My Account – Password Requirements
Eva Kemp

Support staff

January 25, 2017 at 13:51

Hello,

Could you please disable IP block so we can check the site?

Thank you.
Regards,
Eva Kemp.

#153004 Copied In reply to: Google Font
Eva Kemp

Support staff

January 25, 2017 at 11:54
Hello,

1. Sorry, but I can’t replicate this issue. Please describe with more details. Could you show a screenshot?

2. Add this code in Theme Options > Custom CSS > Global Custom CSS:
```
.footer-product {
   display: none;
}
```
3. Add this css code:
```
.badge-number {
   display: none;
}
```
4. Please show a screenshot of the issue.

Regards,
Eva Kemp.
#152987 Copied In reply to: A few issues with theme – products specific
Eva Kemp

Support staff

January 25, 2017 at 11:48

Hello,

May we update the theme to check the issue?
Please confirm you have a backup.

Regards,
Eva Kemp.

#152986 Copied In reply to: Website broken after new update

Eva Kemp

Support staff

January 25, 2017 at 11:47

Hello,

Yes, you can change domain name, but it’s not related to the theme, but to your hosting provider support.
Also refer to this article:
https://codex.wordpress.org/Changing_The_Site_URL

Regards,
Eva Kemp.

#152985 Copied In reply to: Changing The Site URL

Eva Kemp

Support staff

January 25, 2017 at 09:48

Hello,

We can’t connect via FTP getting this error:
Error: The data connection could not be established: ECONNREFUSED – Connection refused by server

Please check it.

Thank you.
Regards,
Eva Kemp.

#152979 Copied In reply to: All comments are being loaded in every page

Eva Kemp

Support staff

January 25, 2017 at 09:43

Hello,

Unfortunately we didn’t test such plugins with the theme.
You can choose any yourself and try it to use with Royal.

Regards,
Eva Kemp.

#152978 Copied In reply to: Coupon webshop

Eva Kemp

Support staff

January 25, 2017 at 09:38

Hello,

This is not related to the theme. Seems you wrote some rules in .htaccess file to close the access.
Contact your hosting provider support to check it.

Regards,
Eva Kemp.

#152977 Copied In reply to: "Authentification required"

Eva Kemp

Support staff

January 24, 2017 at 17:11

Hello,

To close the first category in the sidebar you need comment the line in the file wp-content/themes/xmarket/js/script.js. Find the code jQuery('.categories-group.has-subnav:first').addClass('opened').find('ul').show(); (line 189) and comment it.

Regards,
Eva Kemp.

#152935 Copied In reply to: Expanded Product Menu Problem

Eva Kemp

Support staff

January 24, 2017 at 16:28

Hello,

Seems there is lack of some resources.
Please contact your hosting provider support regarding this issue and ask them to check error logs if there are any notices.

Regards,
Eva Kemp.

#152930 Copied In reply to: Updating theme cause Visual Composer stop working, some buttons stop working

Eva Kemp

Support staff

January 24, 2017 at 14:37

Hello,

Could you please show a direct page that you want to modify?

Thank you.
Regards,
Eva Kemp.

#152926 Copied In reply to: My Account – Password Requirements

Eva Kemp

Support staff

January 24, 2017 at 10:44

Hello,

You’re welcome.
Thank you for such kind words. We appreciate it very much!
If there are any issues please don’t hesitate to contact us.

Regards,
Eva Kemp.

#152910 Copied In reply to: payment method

Eva Kemp

Support staff

January 24, 2017 at 10:43

Hello,

I tried different codes, but they didn’t work.
I recommend you to contact Woocommerce support regarding this issue as their templates need to be modified.

Regards,
Eva Kemp.

#152908 Copied In reply to: add 2 main categories to 2 diffrent page

Eva Kemp

Support staff

January 24, 2017 at 10:19

Hello,

Please provide FTP and WP Dashboard credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#152900 Copied In reply to: Website broken after new update

Eva Kemp

Support staff

January 24, 2017 at 10:17

Hello,

You’re welcome.

Regards,
Eva Kemp.

#152897 Copied In reply to: header color, footer color, link color changes
Eva Kemp

Support staff

January 23, 2017 at 20:47
Hello,

Please use this css code:
```
.tbs.blog-description a {
    color: #a21d21;
}
```
Regards,
Eva Kemp.
#152852 Copied In reply to: Header: Login or Register
Eva Kemp

Support staff

January 23, 2017 at 20:42

Hello,

The design can be changed with css code.
Please clarify what exactly you want to edit.

Regards,
Eva Kemp.

#152850 Copied In reply to: Main Menu and WooCommerce

Eva Kemp

Support staff

January 23, 2017 at 20:39

Hello,

You’re welcome.

Regards,
Eva Kemp.

#152848 Copied In reply to: Margin

Eva Kemp

Support staff

January 23, 2017 at 20:37

Hello,

Have you created footer with Static Block as described in the documentation https://www.8theme.com/demo/docs/royal/#!/9_footer ?

Regards,
Eva Kemp.

#152847 Copied In reply to: Footer widgets not displaying properly

Eva Kemp

Support staff

January 23, 2017 at 20:33

Hello,

I’ve changed the logo for “Buggaboo” brand and it was change on the home page. Please clear browser cache and check.

Regards,
Eva Kemp.

#152845 Copied In reply to: Theme Issues

Eva Kemp

Support staff

January 23, 2017 at 20:21

Hello,

You need check Downloads issue with Themeforest support.
I’ve sent Royal archive to your email address.
Please check.

Regards,
Eva Kemp.

#152842 Copied In reply to: I can't download Royal Theme
Eva Kemp

Support staff

January 23, 2017 at 20:16
Hello,

Please use this css code:
```
.widget_nav_menu li.current-menu-item a {
    background-color: #fff !important;
    color: #cda85c !important;
}
```
Change color values to yours.

Regards,
Eva Kemp.
#152841 Copied In reply to: header color, footer color, link color changes
Eva Kemp

Support staff

January 23, 2017 at 20:12

Hello,

Please provide correct WP admin credentials.

Regards,
Eva Kemp.

#152840 Copied In reply to: Promo Pop-Up

Eva Kemp

Support staff

January 23, 2017 at 19:58

Hello,

There is no such possibility in the theme. You can search for some Woocommerce plugins to achieve your goal.

Regards,
Eva Kemp.

#152839 Copied In reply to: Shop page colors

Eva Kemp

Support staff

January 23, 2017 at 19:56

Hello,

Sorry for a delay.
Could you please show a screenshot of the problem?
What hosting provider are you using? Is it shared server or VPS?

Regards,
Eva Kemp.

#152838 Copied In reply to: All comments are being loaded in every page
1 2 3 … 16 17 18 … 1,045 1,046 1,047

Viewing 510 results - 481 through 510 (of 31,382 total)