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Viewing 30 posts - 31 through 60 (of 31,382 total)

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Eva Kemp

Support staff

April 6, 2019 at 06:41

Hi there
Did you have any third-party plugit? Check please it and clean the browser cache.
Regards

#212055 Copied In reply to: Customizer shows different site than actual

Eva Kemp

Support staff

March 31, 2019 at 18:35

You are welcome
Great that you sorted it out

#211780 Copied In reply to: woocommerce error helpppp

Eva Kemp

Support staff

March 31, 2019 at 13:46

Seems that this is plugin’s conflict
Leave admin details in private content area
On Monday our technician will check

#211773 Copied In reply to: not work on mobile devices

Eva Kemp

Support staff

March 31, 2019 at 08:25

Hi there
Thanks for using our theme
When plugin is disable it works fine?

#211764 Copied In reply to: not work on mobile devices

Eva Kemp

Support staff

March 31, 2019 at 08:24

Try to clean the browser cache.

#211763 Copied In reply to: XStore Gym, When I use 8Theme Instagram widget in prefooter there is unknown gap

Eva Kemp

Support staff

March 30, 2019 at 14:58

Hi,

This string is not the part of our theme translation http://prntscr.com/n5xgif
Sorting options are included in the woocommerce translation by default but default WC sorting does not include “sort by sales rank”. Do you use the additional plugin to add that type of sorting? Check the plugin translation file to translate this string.

Regards

#211756 Copied In reply to: Display of all the articles

Eva Kemp

Support staff

March 30, 2019 at 14:52

Hello
This appears only in Explore? Or in other browser too?

#211755 Copied In reply to: XStore Gym, When I use 8Theme Instagram widget in prefooter there is unknown gap

Eva Kemp

Support staff

March 30, 2019 at 11:41

You are welcome
Feel free to contact us if you need any help

#211752 Copied In reply to: XStore Gym, When I use 8Theme Instagram widget in prefooter there is unknown gap

Eva Kemp

Support staff

March 24, 2019 at 09:26

Hi there
Thanks for using our theme

XStore import files you can download here – https://www.8theme.com/downloads/ Please read more – https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

#211344 Copied In reply to: Where can I import the Default Red Demo?

Eva Kemp

Support staff

March 23, 2019 at 08:32

Hi there

The latest version of XStore Core plugin is available here – https://www.8theme.com/downloads/
Regards.

#211336 Copied In reply to: Invalid purchase code

Eva Kemp

Support staff

March 23, 2019 at 08:27

Hello
Thanks for using our theme
Please see our video tutorial how to install theme https://youtu.be/Eq16hs-1PUs
And how to import demo https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

#211335 Copied In reply to: Theme (bike) is not coming with purchased items!

Eva Kemp

Support staff

March 17, 2019 at 12:01

Hello
Thanks for using our theme.
Did you tried to disable third-party plugins and check one more time ?

#211040 Copied In reply to: SEARCH ISSUES IN MY WEBSITE SHOFON.NET

Eva Kemp

Support staff

March 16, 2019 at 18:20

Hello
You are welcome
We are theme support
And we can not guarantee full compatibility with theme any third party plugins, so we can not recommend any plugin that can not have any relation to theme.

#211034 Copied In reply to: Change color of variation swatches out of stock

Eva Kemp

Support staff

March 16, 2019 at 14:20

Hello,
Try to update the theme to latest theme version 5.1.6.1 , to disable third-party plugins, clean the browser cache and check one more time.
Let us know about your result.

#211029 Copied In reply to: Portfolio

Eva Kemp

Support staff

March 10, 2019 at 18:19

Hello
Did you clean the browser cache?

#210657 Copied In reply to: Change of Words English to French

Eva Kemp

Support staff

March 10, 2019 at 13:02

Hello
You need to turn on this function http://prntscr.com/mvuojo
And for this question what you mean by default there isn’t such option. You need additional customization that you can get there : https://codeable.io/?ref=qGTdX

#210651 Copied In reply to: Brand filter

Eva Kemp

Support staff

March 10, 2019 at 09:13

Hello
If after doing some changes it cannot be saved try to clean the browser cache
and check one more time
Also we recommend to update theme to latest 5.1.6.1 version.

#210647 Copied In reply to: I try change font for body but theme dont display

Eva Kemp

Support staff

March 10, 2019 at 08:57

Hello
Could you please give more information what do you mean

#210644 Copied In reply to: disable second product image
Eva Kemp

Support staff

March 10, 2019 at 08:28
Hello
For 3d question I see that on one images you have the border on other it hasn’t. You can try this custom css
```
.swiper-wrapper img {
    outline: 1px solid #f4f4f4;
    outline-offset: -1px;
}
```
For all other questions by default we have not such options you need to use additional customization here: https://codeable.io/?ref=qGTdX
Regards
#210643 Copied In reply to: Product page adjustments
Eva Kemp

Support staff

March 10, 2019 at 07:18

You are welcome.
Feel free to contact us if you have any questions

#210642 Copied In reply to: Reinstall demo

Eva Kemp

Support staff

March 9, 2019 at 18:54

Hello
Could you please send us your admin details in private content area.
Thanks

#210632 Copied In reply to: Product page adjustments

Eva Kemp

Support staff

March 3, 2019 at 18:15

Hello,

Could you please leave in private content area admin and ftp access we will check.
You can use such screenshot maker as Lightshot https://prnt.sc/

Regards

#210324 Copied In reply to: Final tuning on XStore website

Eva Kemp

Support staff

March 3, 2019 at 18:14

Could you please leave in private content area your admin details we will check it
And give me screenshot for better understanding to place where to change color

#210323 Copied In reply to: Shopping Cart Checkout and color change

Eva Kemp

Support staff

March 3, 2019 at 12:20

Hi
Could you please check the admin details because we can not access your site.
Thanks.

#210309 Copied In reply to: Broken Code appear below Best brands Title

Eva Kemp

Support staff

March 3, 2019 at 10:02

Hello,

Customize > Woocommerce > Product Catalog > Products per row.
To translate theme you can with the help of Locotranslation plugin https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
For currency and language switcher :
If you want to get multi language site you need special plugins – WPML (paid) or one of the free plugins – qTranslate, Polylang. To get currency switcher you should use either WooCommerce WPML (if you choose WPML plugin) or WooCommerce Currency switcher plugin
Regards

#210301 Copied In reply to: help : xstore

Eva Kemp

Support staff

March 3, 2019 at 08:34

Hello

Problem is because your image has different size Go to WooCommerce > Settings > Products > Display > Image Size and set correct image size for the catalog images. This post will help you to find out what size is ok for you https://docs.woocommerce.com/document/fixing-blurry-product-images/ After that install and activate Regenerate Thumbnails plugin and regenerate all the thumbnails (Tools > Regenerate thumbnails > All)

#210299 Copied In reply to: Consistent Product Sizes When Listing?

Eva Kemp

Support staff

March 2, 2019 at 17:33

Hello
We have holidays.
On Monday our technician will check your site.
Be patient please and wait for the reply.

Thanks

#210289 Copied In reply to: Broken Code appear below Best brands Title

Eva Kemp

Support staff

March 2, 2019 at 12:32

Hello
To change the text you can in Theme Options > Header > Header Layout > content for mini cart

#210281 Copied In reply to: Shopping Cart Checkout and color change

Eva Kemp

Support staff

February 25, 2019 at 09:15

Hello,

Unfortunately, the secondary menu is not included in the fixed header and it’s possible to show it there only by additional customization (it is not included in our basic support).
If you need help with additional customization, contact Codeable team – https://codeable.io/?ref=qGTdX

Regards

#209759 Copied In reply to: Adding Products Secondary Menu to Main Menu To See When Scrolling?

Eva Kemp

Support staff

February 24, 2019 at 12:53

Hello there,

Thanks for being our customer. If you are talking about the price and product title display https://gyazo.com/94bc47c77b21980e0efb4396765e6780, please make sure if you haven’t changed any css, or use any external plugin with our theme.

If no plugins conflict with our theme, check how it looks with default Woocommerce theme activated.

You may also attach your WP-admin details so we may check.

Regards

#209725 Copied In reply to: Related products don't show correct
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Viewing 60 results - 31 through 60 (of 31,382 total)