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Viewing 30 posts - 601 through 630 (of 31,382 total)

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Eva Kemp

Support staff

January 12, 2017 at 16:23

Hello,

1. Please show a page where you want to make modifications.

2. You can create a page and add search form using Visual Composer editor, then switch to Classic mode and copy the source code and paste it to Header Custom HTML section.

3. Sorry, but there is no such option.

Regards,
Eva Kemp.

#151707 Copied In reply to: Product page

Eva Kemp

Support staff

January 12, 2017 at 15:56

Hello,

Yes, I need to see your site page to be able to give you the appropriate code.

Thank you.
Regards,
Eva Kemp.

#151704 Copied In reply to: Widening Content Area for Specific Pages Only

Eva Kemp

Support staff

January 12, 2017 at 15:54

Hello,

You’re welcome.

Regards,
Eva Kemp.

#151702 Copied In reply to: Child Theme

Eva Kemp

Support staff

January 12, 2017 at 15:44

Hello,

Some plugin is causing the issue. Please disable them one by one to find it out.
When I disabled all 3rd-party plugins I was able to make changes in the row settings.

Regards,
Eva Kemp.

#151700 Copied In reply to: Categories grid beta
Eva Kemp

Support staff

January 12, 2017 at 14:58
Hello,

Please add this code in Theme Options > Custom CSS > Global Custom CSS:
```
.payment_methods p {
    margin-left: 0px;
}
.payment_methods li label {
   padding-left: 0px;
}
#sagepaydirect-cc-form .wc-credit-card-form-card-type, #sagepaydirect-cc-form .wc-credit-card-form-card-number, #sagepaydirect-cc-form .wc-credit-card-form-card-expiry, #sagepaydirect-cc-form .wc-credit-card-form-card-cvc {
   font-size: 1em !important;
}
```
Regards,
Eva Kemp.
#151692 Copied In reply to: Checkout issues
Eva Kemp

Support staff

January 12, 2017 at 14:45

Hello,

As I see VC editor is working fine http://storage9.static.itmages.com/i/17/0112/h_1484228667_2372170_f221486ebb.jpeg .
Could you please check in another browser?

Regards,
Eva Kemp.

#151691 Copied In reply to: I can't edit any of my pages after the update?

Eva Kemp

Support staff

January 12, 2017 at 14:37

Hello @AntoinePopeye,

You’re welcome.

Regards,
Eva Kemp.

#151688 Copied In reply to: Difficult to Translate Royal Theme

Eva Kemp

Support staff

January 12, 2017 at 14:36

Hello,

Please provide WP Dashboard credentials to check the issue.

Regards,
Eva Kemp.

#151687 Copied In reply to: My Home Page is automatically moving from section to section

Eva Kemp

Support staff

January 12, 2017 at 13:22

Hello,

Please show your pages where you want to make modifications.

Regards,
Eva Kemp.

#151680 Copied In reply to: Widening Content Area for Specific Pages Only

Eva Kemp

Support staff

January 12, 2017 at 13:17

Hello,

I’ve sent new theme archive to your email address. Please update the theme and let us know the result.

Regards,
Eva Kemp.

#151678 Copied In reply to: Drop down main menu not showing after 4th level

Eva Kemp

Support staff

January 12, 2017 at 12:29

Hello,

Your query requires additional customization which is beyond our basic support scope.
You can submit your request to our customization service https://www.8theme.com/customization-services/ where our senior admins will help you.

Regards,
Eva Kemp.

#151669 Copied In reply to: Different Header images in product detail ( WooCommerce )

Eva Kemp

Support staff

January 12, 2017 at 12:26

Hello,

You need re-add menus in Appearance > Menus and re-add widgets in Appearance > Widgets.

Regards,
Eva Kemp.

#151668 Copied In reply to: Child Theme

Eva Kemp

Support staff

January 12, 2017 at 12:09

Hello,

Please update Ultimate Addons for Visual Composer plugin.
You can find the latest version here https://www.8theme.com/download-plugins/ .
Upload the extracted folder via FTP to wp-content/plugins directory.

Regards,
Eva Kemp.

#151667 Copied In reply to: Categories grid beta

Eva Kemp

Support staff

January 12, 2017 at 08:38

Hello,

Please take our apologies, but your query can’t be achieved. If we remove the first image the slider will be broken.
We’re sorry.

Regards,
Eva Kemp.

#151635 Copied In reply to: Image hidden

Eva Kemp

Support staff

January 11, 2017 at 17:35

Hello,

Please take our apologies for such troubles.
We’re doing our best to find the reason. We checked on local installation and Rev. Slider is working there with Classico 1.7.1 version.
If you don’t want us proceed the investigation it’s your decision and we appreciate it.
Please let us know if you find some clue or need further assistance.

Thank you.
Regards,
Eva Kemp.

#151609 Copied In reply to: Sliders on homepage not showing

Eva Kemp

Support staff

January 11, 2017 at 17:30

Hello,

For better results in Google PageSpeed please kindly follow the links below:
http://www.wpmayor.com/how-to-achieve-google-pagespeed-score-90-higher/
Also due to GTmetrix results https://gtmetrix.com/reports/www.armofsweden.se/n1eOgtxY you need follow their suggestions to increase site loading speed.
These articles should help you:
http://www.laplacef.com/2014/05/24/how-to-defer-parsing-javascript-in-wordpress/
http://www.elegantthemes.com/blog/tips-tricks/optimize-images-for-your-wordpress-website
https://www.mvestormedia.com/leverage-browser-caching-w3-total-cache/

Regards,
Eva Kemp.

#151608 Copied In reply to: Page speed JS/CSS optimization

Eva Kemp

Support staff

January 11, 2017 at 15:18

Hello @jbuchheit,

Do you see “Submit topic” button when you’re at this link https://www.8theme.com/forums/royal-wordpress-support-forum/ http://storage8.static.itmages.com/i/17/0111/h_1484144248_5884747_741bcbba9c.jpeg ?

Please provide WP Dashboard credentials in Private Content.

Regards,
Eva Kemp.

#151567 Copied In reply to: Difficult to Translate Royal Theme

Eva Kemp

Support staff

January 11, 2017 at 15:13

Hello @AntoinePopeye,

This is described in the article http://betterwp.net/wordpress-tips/create-pot-file-using-poedit./ (the section “Updating a .po (and .mo) file”).

Regards,
Eva Kemp.

#151566 Copied In reply to: Difficult to Translate Royal Theme

Eva Kemp

Support staff

January 11, 2017 at 15:11

Hello,

Your site shows a blank page.
Please check it and provide WP Dashboard credentials in Private Content.

Regards,
Eva Kemp.

#151563 Copied In reply to: Checkout issues

Eva Kemp

Support staff

January 11, 2017 at 11:33

Hello,

Sorry for a delay.
That code is for Products element in VC editor. Columns option is appeared when Grid is selected http://storage5.static.itmages.com/i/17/0111/h_1484130717_9812041_813dab7a45.jpeg .

Regards,
Eva Kemp.

#151518 Copied In reply to: Owl slider adds class "last" to every 4th item in slider

Eva Kemp

Support staff

January 11, 2017 at 10:16

Hello,

Sorry for a delay. You need edit the file framework/shortcodes.php and search for the function
etheme_products_shortcodes, you’ll see this array http://prnt.sc/du5k6j . You’ll need to add your code 'post__not_in' => array($postId) there http://prnt.sc/du5kco .
Please make all changes in the child theme.

Regards,
Eva Kemp.

#151503 Copied In reply to: Owl Carousel: Exclude current product

Eva Kemp

Support staff

January 10, 2017 at 17:43

Hello @AntoinePopeye,

I’ve updated translation files.
Please check cart widget now.

Regards,
Eva Kemp.

#151460 Copied In reply to: Difficult to Translate Royal Theme
Eva Kemp

Support staff

January 10, 2017 at 17:33
Hello,

5. Please use this css code:
```
.pagination-cubic li span.page-numbers.current {
   background-color: white;
}
```
I’ve renamed theme folder. Please check now.

Regards,
Eva Kemp.
#151455 Copied In reply to: Child Theme
Eva Kemp

Support staff

January 10, 2017 at 17:22

Hello,

You’re welcome.

Regards,
Eva Kemp.

#151446 Copied In reply to: Various questions regarding TheLeader

Eva Kemp

Support staff

January 10, 2017 at 13:06

Hello,

Please provide FTP credentials.

Thank you.

Regards,
Eva Kemp.

#151384 Copied In reply to: All comments are being loaded in every page

Eva Kemp

Support staff

January 10, 2017 at 10:27

Hello,

We asked for WP credentials.
Please provide us with them.

Thank you.
Regards,
Eva Kemp.

#151352 Copied In reply to: Sliders on homepage not showing

Eva Kemp

Support staff

January 10, 2017 at 10:27

Hello,

You can also buy all PSD files here https://www.8theme.com/shop/psd/royal-corporate-and-e-commerce-psd-theme/ .

Regards,
Eva Kemp.

#151351 Copied In reply to: PSD Files for sub pages

Eva Kemp

Support staff

January 10, 2017 at 10:24

Hello,

You’re welcome.

Regards,
Eva Kemp.

#151349 Copied In reply to: (Most) HTML Formatting Stripped from Product Category Description

Eva Kemp

Support staff

January 10, 2017 at 10:22

Hello @AntoinePopeye,

Your site is under maintenance mode.
Please provide WP Dashboard credentials to be able to see it.

Thank you.
Regards,
Eva Kemp.

#151348 Copied In reply to: Difficult to Translate Royal Theme

Eva Kemp

Support staff

January 10, 2017 at 10:18

Hello,

You’re welcome.

Regards,
Eva Kemp.

#151346 Copied In reply to: SSL issues
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Viewing 630 results - 601 through 630 (of 31,382 total)