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Viewing 30 posts - 631 through 660 (of 31,382 total)

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Eva Kemp

Support staff

January 10, 2017 at 10:08

Hello,

Please specify what problems you are experiencing with VC elements and which ones.

Regards,
Eva Kemp.

#151342 Copied In reply to: Categories grid beta
Eva Kemp

Support staff

January 10, 2017 at 09:46
Hello,

1. Yes, just don’t forget to change template name in style.css file of the child theme.

2. You need create child functions.php file as described here https://codex.wordpress.org/Child_Themes and just copy the modified code from parent functions.php to child functions.php.

3. Add this code in child style.css:
```
.date-event .number, footer .blog-post-list .date-event {
    color: white !important;
}
```
4. Unfortunately there is no such feature.

Regards,
Eva Kemp.
#151336 Copied In reply to: Child Theme
Eva Kemp

Support staff

January 9, 2017 at 17:47

Hello,

I’ve sent pages to your email address.
Shop and Blog pages doesn’t have xml files. You can create them yourself in Pages section > Add new, and set up Blog layout in Theme Options > Blog Layout. To show posts you need select your blog page as posts page in Settings > Reading. To set up Shop page go to Theme Options > Shop and Products Page Layout.

Regards,
Eva Kemp.

#151290 Copied In reply to: Import Demo Data

Eva Kemp

Support staff

January 9, 2017 at 17:29

Hello,

You’re welcome.

Regards,
Eva Kemp.

#151283 Copied In reply to: Search form and product link

Eva Kemp

Support staff

January 9, 2017 at 17:29

Hello,

We’re glad the problem was resolved.

Have a nice day!
Regards,
Eva Kemp.

#151281 Copied In reply to: Number posts in blog

Eva Kemp

Support staff

January 9, 2017 at 17:26

Hello,

You can add additional line using Visual Composer editor on your home page, add Text element and write your content there.

Regards,
Eva Kemp.

#151279 Copied In reply to: Menu line

Eva Kemp

Support staff

January 9, 2017 at 17:23

Hello,

We’re sorry for a long delay.

To fix that issue you need enable “Show product title” option in Theme Options > Single Product Page.

Regards,
Eva Kemp.

#151278 Copied In reply to: Product (markup: schema.org) is showing "missing:name" errors

Eva Kemp

Support staff

January 9, 2017 at 17:19

Hello,

Your client could delete the theme via WP Dashboard in Appearance > Themes and upload a new version via Dashboard too. This way all style customizations are lost.
So to update the theme you need follow this instruction:

Regards,
Eva Kemp.

#151276 Copied In reply to: Theme updated and I am now not sure

Eva Kemp

Support staff

January 9, 2017 at 14:40

Hello,

Sorry for a long delay.
Could you please revert http changes back that you made?
Also please uninstall current version of Revolution Slider and install the one that is presented in the theme package. You’ll see it in Appearance > Install Plugins. Please install this version.

Thank you.
Regards,
Eva Kemp.

#151261 Copied In reply to: Sliders on homepage not showing

Eva Kemp

Support staff

January 9, 2017 at 11:40

Hello,

You’re welcome.

Regards,
Eva Kemp.

#151242 Copied In reply to: Cannot edit pages with visual composer

Eva Kemp

Support staff

January 9, 2017 at 11:16

Hello,

Some plugin is causing the issue.
Please disable them one by one to find it out.

Regards,
Eva Kemp.

#151236 Copied In reply to: Product tabs not working

Eva Kemp

Support staff

January 9, 2017 at 10:57

Hello,

Please provide WP Dashboard credentials.

Thank you.

Regards,
Eva Kemp.

#151231 Copied In reply to: Price Filter is not showing

Eva Kemp

Support staff

January 9, 2017 at 10:55

Hello,

Please provide WP Dashboard and FTP credentials in Private Content.

Regards,
Eva Kemp.

#151230 Copied In reply to: Translate TOP Mini Cart Widget

Eva Kemp

Support staff

January 9, 2017 at 10:17

Hello,

Please provide WP Dashboard credentials and show a product page where you added stock quantity.

Regards,
Eva Kemp.

#151218 Copied In reply to: Manage Stock Levels

Eva Kemp

Support staff

January 9, 2017 at 10:14

Hello,

Please provide FTP and WP Dashboard credentials in private content.

Regards,
Eva Kemp.

#151217 Copied In reply to: I can't edit any of my pages after the update?

Eva Kemp

Support staff

January 9, 2017 at 10:13

Hello,

Please show a page where you want to remove the image.

Thank you.
Regards,
Eva Kemp.

#151216 Copied In reply to: Image hidden

Eva Kemp

Support staff

January 9, 2017 at 09:57

Hello,

The Woocommerce Products Categories that you used are in Beta production. So we recommend to use 8theme or default Visual Composer elements. If you have any problems with other VC elements please let us know and describe what exactly is incorrect.

Thank you.
Regards,
Eva Kemp.

#151206 Copied In reply to: Categories grid beta

Eva Kemp

Support staff

January 9, 2017 at 09:54

Hello,

Please also provide WP Dashboard credentials.

Thank you.
Regards,
Eva Kemp.

#151202 Copied In reply to: Center Navigation, Footer Link Highlights

Eva Kemp

Support staff

January 9, 2017 at 09:27

Hello,

Please try to activate parent theme, disable all 3rd-party plugins and check Visual Composer then.
If the issue persists please provide FTP and WP Dashboard credentials in private content.

Regards,
Eva Kemp.

#151187 Copied In reply to: Cannot edit pages with visual composer

Eva Kemp

Support staff

January 9, 2017 at 09:25

Hello,

Now I see products under the slider, not banners. Please show a direct page where you added them.

Thank you.
Regards,
Eva Kemp.

#151184 Copied In reply to: Banner With Mask – Images pixelated on mobile
Eva Kemp

Support staff

January 7, 2017 at 11:41
Hello,

I’ve added this code in child functions.php file:
```
foreach ( array( 'pre_term_description' ) as $filter ) {
    remove_filter( $filter, 'wp_filter_kses' );
}
 
foreach ( array( 'term_description' ) as $filter ) {
    remove_filter( $filter, 'wp_kses_data' );
}
```
Please try to add HTML tags now.

Regards,
Eva Kemp.
#151120 Copied In reply to: (Most) HTML Formatting Stripped from Product Category Description
Eva Kemp

Support staff

January 7, 2017 at 10:55

Hello,

Sorry, but there is no such feature in our theme.

Regards,
Eva Kemp.

#151119 Copied In reply to: Different Header images in product detail ( WooCommerce )

Eva Kemp

Support staff

January 7, 2017 at 10:52

Hello,

You can set redirection to https url of your site.
Your hosting provider support can help you with redirection process.

Regards,
Eva Kemp.

#151118 Copied In reply to: SSL issues

Eva Kemp

Support staff

January 7, 2017 at 10:25

Hello,

I’ve added other element to display product categories loop.
Please check the page now.

Regards,
Eva Kemp.

#151117 Copied In reply to: Categories grid beta

Eva Kemp

Support staff

January 7, 2017 at 09:55

Hello,

You’re welcome.

Regards,
Eva Kemp.

#151114 Copied In reply to: product category shortcode and widget area.

Eva Kemp

Support staff

January 7, 2017 at 09:52

Hello,

Please check if you enabled Inventory settings in Woocommerce > Settings > Products > Inventory.
Then edit a product and enable stock management http://storage4.static.itmages.com/i/17/0107/h_1483779125_3557335_7deb999d5f.jpeg .

Regards,
Eva Kemp.

#151113 Copied In reply to: Display Stock on product page

Eva Kemp

Support staff

January 7, 2017 at 09:35

Hello,

I’ve sent checkout.zip file to your email address.
Extract it and upload the folder to wp-content/themes/classico/woocommerce directory. Overwrite the existing checkout folder.

Regards,
Eva Kemp.

#151112 Copied In reply to: Checkout conflict with plugin WooCommerce Stripe Gateway 3.0.6

Eva Kemp

Support staff

January 7, 2017 at 09:32

Hello,

Please provide FTP credentials.
May we reupload the theme files?
Also create a back up and let us know.

Regards,
Eva Kemp.

#151111 Copied In reply to: Sliders on homepage not showing

Eva Kemp

Support staff

January 7, 2017 at 09:22

Hello,

Sorry for a long delay.
Please try to install W3 Total Cache plugin and disable WP Smush and Ultimate Addons for Visual Composer plugins (if you don’t use it). Also disable WP-Optimize plugin.

Regards,
Eva Kemp.

#151110 Copied In reply to: Site Running Slow

Eva Kemp

Support staff

January 6, 2017 at 17:28

Hello,

In this case we recommend you to contact our customization service https://www.8theme.com/customization-services/ and our developers will help you to customize the file.

Regards,
Eva Kemp.

#151092 Copied In reply to: Owl Carousel: Exclude current product
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Viewing 660 results - 631 through 660 (of 31,382 total)