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Viewing 30 posts - 661 through 690 (of 31,382 total)

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Eva Kemp

Support staff

January 6, 2017 at 17:23

Hello,

We recommend you to use this element http://storage2.static.itmages.com/i/17/0106/h_1483719768_8309673_c56747b7bb.jpeg to show Product Categories loop.
Please try it and let us know the result.

Regards,
Eva Kemp.

#151090 Copied In reply to: Categories grid beta
Eva Kemp

Support staff

January 6, 2017 at 17:16
Hello,

Please add this code in Custom CSS:
```
.product-information .cart button[type="submit"] {
    color: white;
    background-color: black;
}
```
Set your color values.

Regards,
Eva Kemp.
#151087 Copied In reply to: Cosplay webshop
Eva Kemp

Support staff

January 6, 2017 at 17:11

Hello,

You can find Royal PSD files at this link https://www.8theme.com/download-plugins/ .

Regards,
Eva Kemp.

#151083 Copied In reply to: PSD Files for sub pages

Eva Kemp

Support staff

January 6, 2017 at 17:09

Hello,

You can use this element in Visual Composer editor http://storage6.static.itmages.com/i/17/0106/h_1483718915_6330632_4f6fe2f642.jpeg and write product IDs in the settings which you want to display.

Regards,
Eva Kemp.

#151082 Copied In reply to: Owl Carousel: Exclude current product

Eva Kemp

Support staff

January 6, 2017 at 16:50

Hello,

Please also update Visual Composer and Ultimate VC Addons plugins.
Let us know the result.

Regards,
Eva Kemp.

#151079 Copied In reply to: Sliders on homepage not showing

Eva Kemp

Support staff

January 6, 2017 at 10:01

Hello,

Please provide us with FTP and WP Dashboard credentials in Private Content.

Regards,
Eva Kemp.

#151027 Copied In reply to: (Most) HTML Formatting Stripped from Product Category Description

Eva Kemp

Support staff

January 6, 2017 at 09:52

Hello,

I’ve added custom colors to that product http://storage9.static.itmages.com/i/17/0106/h_1483692715_3652725_93fb209b2e.jpeg .
Please check it now.

Regards,
Eva Kemp.

#151026 Copied In reply to: Cosplay webshop

Eva Kemp

Support staff

January 6, 2017 at 09:44

Hello,

All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them. This plugin works fine without activation and you can always get actual version if you want directly from us. The plugins can be downloaded from this link https://www.8theme.com/download-plugins/ . We update plugins with theme updates from time to time so plugins will be also updated with each next theme update. The option with registering of the plugins has been already added to plugin and this only allows you to get automatic updates and support for this plugin directly from an author if you need. You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from the author. This is how it works for all themes on Themeforest and not only in our case.

Regards,
Eva Kemp.

#151025 Copied In reply to: Can't activate visual composer : NO LICENSES FOUND

Eva Kemp

Support staff

January 6, 2017 at 09:42

Hello,

Please provide WP Dashboard credentials in private content.

Regards,
Eva Kemp.

#151024 Copied In reply to: Product tabs not working

Eva Kemp

Support staff

January 5, 2017 at 17:29

Hello,

Could you please show a page where variations aren’t shown?

Thank you.
Regards,
Eva Kemp.

#150975 Copied In reply to: Cosplay webshop

Eva Kemp

Support staff

January 5, 2017 at 16:12

Hello,

Please change PHP version to 5.5.38 or higher, but not 7 version.
Also install SoapClient on a server http://prnt.sc/drsaes .
If it doesn’t work, please provide FTP credentials.

Regards,
Eva Kemp.

#150955 Copied In reply to: Logo will not change

Eva Kemp

Support staff

January 5, 2017 at 16:09

Hello,

We’ve forwarded this issue to our developers and it should be fixed in one of the theme updates.
Please take our apologies for inconveniences.

Regards,
Eva Kemp.

#150954 Copied In reply to: theme optimizations

Eva Kemp

Support staff

January 5, 2017 at 16:07

Hello,

Please show url where we can see that result.

Thank you.
Regards,
Eva Kemp.

#150953 Copied In reply to: Product (markup: schema.org) is showing "missing:name" errors

Eva Kemp

Support staff

January 5, 2017 at 11:43

Hello,

Sorry, but there is no default solution.
We recommend to use a plugin to achieve what you want.

Regards,
Eva Kemp.

#150929 Copied In reply to: Facebook post content

Eva Kemp

Support staff

January 5, 2017 at 10:01

Hello,

Please refer to this article:
http://stackoverflow.com/questions/41189205/removing-meta-and-title-when-sharing-on-facebook-from-a-wordpress-site
You can try to use some plugin to hide post meta.

Regards,
Eva Kemp.

#150921 Copied In reply to: Facebook post content

Eva Kemp

Support staff

January 4, 2017 at 17:28

Hello,

Have you tried to disable Ajax “Add to Cart” in Theme Options > Single Product Page > Ajax “Add to Cart” > Off?

Looking forward to your reply.

Regards,
Eva Kemp.

#150883 Copied In reply to: Cosplay webshop

Eva Kemp

Support staff

January 4, 2017 at 17:26

Hello,

Please provide FTP and WP Dashboard credentials in private content.

Regards,
Eva Kemp.

#150881 Copied In reply to: Categories grid beta

Eva Kemp

Support staff

January 4, 2017 at 17:25

Hello,

So can we close the topic?
Is your issue resolved?

Regards,
Eva Kemp.

#150879 Copied In reply to: 404 OOPS! PAGE NOT FOUND after install any demo theme

Eva Kemp

Support staff

January 4, 2017 at 17:24

Hello,

You’re welcome.

Regards,
Eva Kemp.

#150877 Copied In reply to: COMPATIBILITY ISSUE BETWEEN THEMES REVOLUTION SLIDER AND WMPL

Eva Kemp

Support staff

January 4, 2017 at 17:21

Hello,

Please increase PHP Post Max Size value to 64M.

Thank you.

Regards,
Eva Kemp.

#150875 Copied In reply to: Logo will not change

Eva Kemp

Support staff

January 4, 2017 at 16:15

Hello,

You can download the latest plugin version here https://www.8theme.com/download-plugins/page/2/ .
Activate default WordPress theme and check if the same issue persists there too.
If so you have to contact the plugin authors directly.

Regards,
Eva Kemp.

#150859 Copied In reply to: COMPATIBILITY ISSUE BETWEEN THEMES REVOLUTION SLIDER AND WMPL

Eva Kemp

Support staff

January 4, 2017 at 14:26

Hello,

The reason is you added links for Anchor fields:
http://storage7.static.itmages.com/i/17/0104/h_1483536330_1004528_282be91df7.jpeg
This is incorrect. Remove the links.
If you want to create one page menu please read this article https://www.8theme.com/demo/docs/royal/#!/3_one_page

Regards,
Eva Kemp.

#150848 Copied In reply to: url issue

Eva Kemp

Support staff

January 4, 2017 at 13:41

Hello,

9. Some plugin is causing the issue.
When I disabled all 3rd-party plugins, contact form got working.
Now I’ve activated them back. You can deactivate them one by one to find the needed plugin which is breaking contact form shortcode.

Regards,
Eva Kemp.

#150841 Copied In reply to: Product page

Eva Kemp

Support staff

January 4, 2017 at 10:01

Hello,

As I see you’re using 3rd-party social icons.
If you use our default social icons, there is no such problem.
Please take our apologies but we don’t provide support for 3rd-party plugins.

Regards,
Eva Kemp.

#150825 Copied In reply to: Facebook post content

Eva Kemp

Support staff

January 3, 2017 at 17:56

Hello,

You can add video to product gallery in a product editor. You’ll see “Product Video” box on the right side.

Regards,
Eva Kemp.

#150781 Copied In reply to: Few customization questions.

Eva Kemp

Support staff

January 3, 2017 at 17:08

Hello,

Please check if the problem persists with default WordPress theme.
Let us know the result.

Regards,
Eva Kemp.

#150776 Copied In reply to: theme optimizations

Eva Kemp

Support staff

January 3, 2017 at 16:33

Hello,

Please ask your hosting provider support to increase PHP Post Max Size value.
Then try to resave logo.

Regards,
Eva Kemp.

#150772 Copied In reply to: Logo will not change
Eva Kemp

Support staff

January 3, 2017 at 16:31
Hello,

3. Use this code:
```
.type-label-1 {
    background: yellow;
}
```
Replace “yellow” with your RGB code. You can find it here http://www.rapidtables.com/web/color/RGB_Color.htm .

3b. Translate it in .po file in wp-content/themes/royal/languages directory.

4. In this case you have to use some plugin to add custom tab for specific products only.

6. You need edit your static block row and set color in the settings http://storage3.static.itmages.com/i/17/0103/h_1483456918_7542936_5ab3f2cc2b.jpeg .

8. Sorry, but this requires additional customization which is beyond our basic support scope. You can contact customization service https://www.8theme.com/customization-services/ to get additional assistance.

9. Have you edited “shortcodes” directory in the theme folder?

Regards,
Eva Kemp.
#150771 Copied In reply to: Product page
Eva Kemp

Support staff

January 3, 2017 at 12:33

Hello,

As I see all your other categories have no products. Assign categories to some products in a product editor and you’ll see the categories on frontend.

Regards,
Eva Kemp.

#150750 Copied In reply to: product category shortcode and widget area.

Eva Kemp

Support staff

January 3, 2017 at 11:56

Hello,

Please try to disable this plugin “wp-ultra-simple-paypal-shopping-cart” and check site loading after that.

Regards,
Eva Kemp.

#150746 Copied In reply to: Site Running Slow
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