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Eva Kemp

Support staff

December 28, 2016 at 18:25

Hello,

1. At first you need set prices for your variations in product editor. Then go to Appearance > Widgets and add “Woocommerce Layered Nav” widget to “Shop Sidebar” area http://storage4.static.itmages.com/i/16/1228/h_1482945688_8137195_5f8f92e76e.jpeg .

2. On our demo languages and currency links are used just to show the theme is compatible with WPML and Woocommerce Multilingual plugins, that work together. So your site can be presented in different languages.

3. As I see your site is shown properly.
Please clarify what exactly is incorrect.

Thank you.
Regards,
Eva Kemp.

#150436 Copied In reply to: Queries with Colour Filters & Activity Loader, Issues with Safari Browser

Eva Kemp

Support staff

December 28, 2016 at 16:04

Hello,

Please specify the folder where your site files are located via FTP.

Regards,
Eva Kemp.

#150419 Copied In reply to: Difficult to Translate Royal Theme
Eva Kemp

Support staff

December 28, 2016 at 15:27
Hello,

I’ve added the css code in Theme Options > Custom CSS > Global Custom CSS:
```
.short-description table th,
.short-description table td {
	padding: 0px;
}

.short-description table h6 {
	margin-top: 10px
}
```
Please check it now.

Regards,
Eva Kemp.
#150412 Copied In reply to: Default Ecommerce 3
Eva Kemp

Support staff

December 27, 2016 at 19:52

Hello,

Sorry, but FTP credentials are incorrect.
Please check them.

Regards,
Eva Kemp.

#150363 Copied In reply to: 404 OOPS! PAGE NOT FOUND after install any demo theme

Eva Kemp

Support staff

December 27, 2016 at 19:45

Hello,

The credentials are correct now.
Unfortunately to investigate this issue we need FTP access.
Please check the problem with FTP connection.

Regards,
Eva Kemp.

#150360 Copied In reply to: Theme Options causes Page Not Found 404 Error

Eva Kemp

Support staff

December 27, 2016 at 19:22

Hello,

WP Dashboard credentials are incorrect. Please check them.
Also FTP account is not accessible. I got these errors in FileZilla:
Error: Connection timed out
Error: Could not connect to server

Do you have restricted access via FTP?

Regards,
Eva Kemp.

#150352 Copied In reply to: Theme Options causes Page Not Found 404 Error

Eva Kemp

Support staff

December 27, 2016 at 18:55

Hello,

Sorry, but there is no such feature in the theme.

Regards,
Eva Kemp.

#150351 Copied In reply to: USER NAME SHOWED
Eva Kemp

Support staff

December 27, 2016 at 18:52
Hello,

2. Please add this html code to your product description:
```
<table class="data-table">
<tbody>
<tr class="first odd">
<th class="label">Color</th>
<td class="data last">
<span itemprop="brand">Black</span>
</td>
</tr>
<tr class="even">
<th class="label">Size</th>
<td class="data last">
<span>17</span>
</td>
</tr>
<tr class="odd">
<th class="label">Material</th>
<td class="data last">
<span>Leather</span>
</td>
</tr>
<tr class="even">
<th class="label">Type</th>
<td class="data last">
<span>T-shirt</span>
</td>
</tr>
</tbody>
</table>
```
and this css code in Global Custom CSS section:
```
.data-table {
    width: 100%;
}
.data-table .even {
    background: #f6f6f6;
}
```
Replace table values with yours.

there is no option to click to a whole new menu like there is for products on the Default Ecommerce Home page

Sorry, but it’s a bit unclear.
Please clarify with more details what you want to achieve.

7b. I don’t the the overlay in related posts http://storage5.static.itmages.com/i/16/1227/h_1482860168_9151237_32cd821674.jpeg .
Clear browser cache and check again.

Regards,
Eva Kemp.
#150350 Copied In reply to: Default Ecommerce 3
Eva Kemp

Support staff

December 27, 2016 at 18:28
Hello,

Please try to remove or comment the code below in the file wp-content/themes/royal/framework/theme-functions.php in lines 1256-1260:
```
echo '<meta property="og:title" content="' . get_the_title() . '"/>';
echo '<meta property="og:type" content="article"/>';
echo '<meta property="og:description" content="' . $description . '"/>';
echo '<meta property="og:url" content="' . get_permalink() . '"/>';
echo '<meta property="og:site_name" content="'. get_bloginfo('name') .'"/>';
```
Let us know the result.

Regards,
Eva Kemp.
#150349 Copied In reply to: Facebook post content
Eva Kemp

Support staff

December 27, 2016 at 17:51

Hello,

Sorry, it’s a bit unclear.
What file do you need to modify?
Please show a screenshot what you want to achieve.

Regards,
Eva Kemp.

#150344 Copied In reply to: How to import Demo Data

Eva Kemp

Support staff

December 27, 2016 at 16:50

Hello,

Do you mean you see that notice in your database?
Could you please show full screenshot to have clear understanding?

Regards,
Eva Kemp.

#150326 Copied In reply to: theme optimizations

Eva Kemp

Support staff

December 27, 2016 at 16:33

Hello,

Please provide FTP credentials as well.

Thank you.
Regards,
Eva Kemp.

#150322 Copied In reply to: 404 OOPS! PAGE NOT FOUND after install any demo theme
Eva Kemp

Support staff

December 27, 2016 at 16:29
Hello,

Please provide FTP credentials.
For the second issue, please add this code in Global Custom CSS:
```
.product_list_widget ins span {
    color: #C70039 !important;
}
```
Regards,
Eva Kemp.
#150318 Copied In reply to: Theme Changes
Eva Kemp

Support staff

December 27, 2016 at 11:01

Hello,

Please write correct wp-admin link.

Thank you.

Regards,
Eva Kemp.

#150275 Copied In reply to: 404 OOPS! PAGE NOT FOUND after install any demo theme

Eva Kemp

Support staff

December 27, 2016 at 10:50

Hello @Businessbro,

Please check your email address.
The archive has been sent.

Regards,
Eva Kemp.

#150274 Copied In reply to: Stripe error in checkout

Eva Kemp

Support staff

December 27, 2016 at 10:49

Hello,

You’re welcome.
May we mark this topic as closed?

Regards,
Eva Kemp.

#150273 Copied In reply to: Breakpoint 1199/1200px

Eva Kemp

Support staff

December 26, 2016 at 17:48

Hello,

1. Add empty Text widget in Appearance > Widgets > Left Side top bar area.
2. You need edit the file wp-content/themes/royal/framework/theme-functions.php (lines 935, 937).

Regards,
Eva Kemp.

#150226 Copied In reply to: How to import Demo Data

Eva Kemp

Support staff

December 26, 2016 at 17:38

Hello,

Could you please show a screenshot where you see the notice regarding sc_chat_validate_license?

Regards,
Eva Kemp.

#150224 Copied In reply to: theme optimizations
Eva Kemp

Support staff

December 26, 2016 at 16:20
Hello,

1. Unfortunately to make the text in sentence case you have to edit the file wp-content/themes/woopress/framework/woo.php in line 878. To change its size please use this css code in Theme Options > Custom CSS > Global Custom CSS:
```
.product-information .size_guide a {
  font-size: 20px;
}
```
Write size value you need.

To add an icon you should use this code:
```
.product-information .size_guide a:before {
  content: url(http://link_to_your_icon);
}
```
2. Please use this css code:
```
.tabs .tab-title {
text-transform: capitalize;
}
```
To close first tab by default you need edit the file wp-content/themes/woopress/woocommerce/single-product/tabs/tabs.php and change the code <?php if($i == 1) to <?php if($i == 0) in line 28, and in line 31. Also edit the file wp-content/themes/woopress/js/etheme.js and comment lines 1750 the code currTab.find('.tab-title:eq('+openNumber+')').addClass('opened').next().show(); and 1752 the code currTab.find('.tab-title').first().addClass('opened').next().show();.

3. To change related products number go to wp-content/themes/woopress/framework/theme-functions.php, change the number “4” to “5” in line 2742.

4. Use this css code:
```
.product_list_widget .media-heading a {
    text-transform: capitalize;
}
```
5. As you have some product titles in two rows it can be done with this css code:
```
.products-grid .product-title {
    margin: 0 0 0px;
    height: 40px !important;
}
```
Use this code for sale price:
```
ins {
    color: red !important;
}
```
To change button text use this code in functions.php file:
```
add_filter( 'woocommerce_product_add_to_cart_text' , 'custom_woocommerce_product_add_to_cart_text' );
function custom_woocommerce_product_add_to_cart_text() {
    global $product;    
    $product_type = $product->product_type;  
    switch ( $product_type ) {
case 'variable':
            return __( 'More Colors', 'woocommerce' );
        break;
}
}
```
Regards,
Eva Kemp.
#150214 Copied In reply to: Theme Changes
Eva Kemp

Support staff

December 26, 2016 at 15:18

Hello,

1. Do you mean you don’t see color filter on Shop page? Have you assign your attributes to Variable products as set prices for them?

2./3. You’re welcome.

1. Sorry but payment issues are related to Woocommerce, not to the theme. You need contact either Woocommerce or PayPal support.

2. You can try Woocommerce Currency Switcher plugin https://wordpress.org/plugins/woocommerce-currency-switcher/. Please note we can’t guarantee full compatibility of 3rd-party plugins with the theme.

3. Have you enabled debug mode in wp-config.php file? If so, disable it https://codex.wordpress.org/Debugging_in_WordPress .
Also move theme files to “royal” folder, so it’ll be wp-content/themes/royal and not wp-content/themes/Royal_Theme-v2.8/Royal_Theme-v2.8.

Regards,
Eva Kemp.

#150202 Copied In reply to: Queries with Colour Filters & Activity Loader, Issues with Safari Browser

Eva Kemp

Support staff

December 26, 2016 at 13:47

Hello,

2. You need use <table> tag to create a table. Read here https://www.tutorialspoint.com/html/html_tables.htm .

3. If you enable child theme you shouldn’t move all css code from Custom CSS to child style.css file. It will work with child theme too.
To make royal-child theme work I renamed “Royal-Theme_2.8” to “royal” via FTP and activated child theme in Appearance > Themes. That’s all.

Regards,
Eva Kemp.

#150184 Copied In reply to: Default Ecommerce 3

Eva Kemp

Support staff

December 26, 2016 at 13:31

Hello,

As I see you put WordPress translation files, not the theme. Go to wp-content/themes/royal/languages directory and translate Royal.pot file with Poedit program as written here http://betterwp.net/wordpress-tips/create-pot-file-using-poedit./ . Then go to Settings > General in your WP Dashboard and select your language.

As for the notices I’ve disabled debug mode in wp-config.php file.
Please check now.

Regards,
Eva Kemp.

#150182 Copied In reply to: How to translate

Eva Kemp

Support staff

December 26, 2016 at 10:09

Hello bwerner120,

The email has been sent.
Please check.

Regards,
Eva Kemp.

#150149 Copied In reply to: Stripe error in checkout

Eva Kemp

Support staff

December 26, 2016 at 10:07

Hello,

2. Yes, it’s possible. Have you already created such table on your site? Please show your page where you have it.

3. I’ve uploaded child theme and activated it for the site https://www.atelierchristian.nl/ .
Please check.

4. You need use <img> tag, like <img src="http://link_to_your_image">.

Regards,
Eva Kemp.

#150148 Copied In reply to: Default Ecommerce 3

Eva Kemp

Support staff

December 23, 2016 at 19:58

Hello,

Please disable all 3rd-party plugins (including W3 Total Cache), clear browser cache and check Cart after that.

Regards,
Eva Kemp.

#150074 Copied In reply to: cart resets

Eva Kemp

Support staff

December 23, 2016 at 18:30

Hello,

2. Does that site use Royal theme? Please show a page from your site.

3. Please provide FTP credentials to check the issue.

4. I didn’t see the code in Global Custom CSS section, so I’ve added it. Please check now https://www.test.atelierchristian.nl/webshop/ringen/rose-gouden-ring-met-marquis-geslepen-amethyst/ .

As for the columns you need edit your text in functions.php code using html tags or read this article https://vip.wordpress.com/documentation/how-to-create-columns-in-posts/ (refer to css way).

8. You need remove that text in wp-content/themes/royal/framework/shortcodes.php in line 2050. Delete this code &body=Check%20this%20out:%20'.$permalink.'

Regards,
Eva Kemp.

#150067 Copied In reply to: Default Ecommerce 3

Eva Kemp

Support staff

December 23, 2016 at 17:19

Hello,

1. You can use Woocommerce Layered Nav widget in Appearance > Widgets > Shop Sidebar to display color filter. But first you need create attributes in Products > Attributes and assign them to your variable products https://docs.woocommerce.com/document/variable-product/ .

2. Unfortunately there is no such possibility. It requires additional customization which is beyond our basic support scope.

3. Could you please show screenshots of the issues for better understanding? Thank you.

Regards,
Eva Kemp.

#150055 Copied In reply to: Queries with Colour Filters & Activity Loader, Issues with Safari Browser
Eva Kemp

Support staff

December 23, 2016 at 17:14
Hello,

Please use this css code:
```
@media (min-width: 992px) and (max-width: 1199px){.container {
   width: 1170px;
}}
```
Regards,
Eva Kemp.
#150054 Copied In reply to: Breakpoint 1199/1200px
Eva Kemp

Support staff

December 23, 2016 at 16:24

Hello,

Do you mean product images aren’t the same?
Due to copyright laws you have to use your own images.
As for the footer you need create it in Static Blocks as described here https://www.8theme.com/demo/docs/royal/#!/9_footer .

Regards,
Eva Kemp.

#150051 Copied In reply to: How to import Demo Data

Eva Kemp

Support staff

December 23, 2016 at 16:04

Hello,

The issue has been fixed.
Please check.

Regards,
Eva Kemp.

#150041 Copied In reply to: Problem with search results
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