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Viewing 30 posts - 931 through 960 (of 31,382 total)

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Eva Kemp

Support staff

December 9, 2016 at 17:53

Hello,

The email is “wordpress@your_domain_name”, so it will be “wordpress@exoreptiles.startnewhosting.com”.

Regards,
Eva Kemp.

#148539 Copied In reply to: 404 OOPS! PAGE NOT FOUND after install any demo theme

Eva Kemp

Support staff

December 9, 2016 at 17:38

Hello,

You disabled responsive content elements option in Visual Composer > General Settings. I’ve enabled it and now content is responsive. Please check.

Regards,
Eva Kemp.

#148536 Copied In reply to: Adjust rows mobile devices!

Eva Kemp

Support staff

December 9, 2016 at 17:31

Hello,

To enable VC editor for other elements go to Visual Composer > Role Manager > Post Types > Custom > tick needed elements.

Regards,
Eva Kemp.

#148534 Copied In reply to: WordPress Update and Visual Composer

Eva Kemp

Support staff

December 9, 2016 at 17:28

Hello,

Please read this article how to set up W3 Total Cache plugin:
http://zemalf.com/1443/w3-total-cache/

Regards,
Eva Kemp.

#148533 Copied In reply to: Google PageSpeed Eliminate render-blocking JavaScript and CSS in above-the-fold

Eva Kemp

Support staff

December 9, 2016 at 16:17

Hello,

Sorry for a delay. Could you please check if the issue persists with default Woocommerce theme Storefront https://woocommerce.com/storefront/ ?
Also please update the theme to the new version (we’ve sent it to your mail) and check if the problem persists there too. If it does only with Royal theme and works properly with Storefron theme, then provide FTP credentials.

Please let us know the result.

Regards,
Eva Kemp.

#148513 Copied In reply to: cart total in header does not work with caching plugin

Eva Kemp

Support staff

December 9, 2016 at 07:53

Hello,

There may be not only <div>, but maybe some other tag or <li>.
Check all tags if they are closed.

Regards,
Eva Kemp.

#148467 Copied In reply to: Footer and others

Eva Kemp

Support staff

December 8, 2016 at 22:47

Hello,

As I see VC editor is working http://storage4.static.itmages.com/i/16/1208/h_1481233664_4086918_52d2d5421f.jpeg .
As for other plugins please provide FTP credentials.

Regards,
Eva Kemp.

#148457 Copied In reply to: WordPress Update and Visual Composer

Eva Kemp

Support staff

December 8, 2016 at 22:43

Hello,

You’re welcome.

Regards,
Eva Kemp.

#148455 Copied In reply to: Help with Product Categories Widget

Eva Kemp

Support staff

December 8, 2016 at 22:42

Hello,

So, as I understood you correctly you created a link for background image in the slider didn’t you?
Please provide correct WP admin credentials in Private Content.

Regards,
Eva Kemp.

#148454 Copied In reply to: Banner Link Does Not Work

Eva Kemp

Support staff

December 8, 2016 at 22:38

Hello,

Sorry, but there is no such feature in the theme.

Regards,
Eva Kemp.

#148453 Copied In reply to: Redirect to Checkout after adding specific product to cart.

Eva Kemp

Support staff

December 8, 2016 at 22:36

Hello,

You’re welcome.
I saw the code when inspecting the page via Google browser developer tools.

Regards,
Eva Kemp.

#148451 Copied In reply to: Default Ecommerce Theme

Eva Kemp

Support staff

December 8, 2016 at 22:31

Hello,

You can translate “Add to Wishlist” in WP Dashboard > YITH Plugins > Wishlist http://storage7.static.itmages.com/i/16/1208/h_1481232744_6802276_75900a347c.jpeg .

Regards,
Eva Kemp.

#148449 Copied In reply to: TRANSLATE WooPress in French (Cart, Sizing Guide, WISHLIST, CART, ETC.)

Eva Kemp

Support staff

December 8, 2016 at 18:31

Hello,

Yes, you can just translate the 6 words and save the file as nl_NL.po and nl_NL.mo.
Please do this and check the site.

Regards,
Eva Kemp.

#148440 Copied In reply to: Edit font colors

Eva Kemp

Support staff

December 8, 2016 at 18:30

Hello,

Please show a screenshot what banners you mean. Also provide us with WP Dashboard credentials.

Thank you.
Regards,
Eva Kemp.

#148439 Copied In reply to: Adjust rows mobile devices!

Eva Kemp

Support staff

December 8, 2016 at 16:27

Hello,

The problem is related to your posts. When I removed the shortcode [show_recent_home] footer showed properly.
Seems you missed some tag in your posts or didn’t close some <div> or something.
Please check your posts.

Regards,
Eva Kemp.

#148391 Copied In reply to: Footer and others

Eva Kemp

Support staff

December 8, 2016 at 16:07

Hello,

As I see your fr_FR.po file is empty in the directory wp-content/themes/charmingwear/languages .
Please read how to translate the theme https://www.8theme.com/demo/docs/woopress/#!/2_how_to_translate .

Regards,
Eva Kemp.

#148384 Copied In reply to: TRANSLATE WooPress in French (Cart, Sizing Guide, WISHLIST, CART, ETC.)

Eva Kemp

Support staff

December 8, 2016 at 16:04

Hello,

Sorry, but still no files in the directory domains/amersfoortart.nl/public_html/wp-content/themes/woopress/languages.
You need save translation files with your language prefix, for example. nk_NL.po, nl_NL.mo.

Please resave the translation and check after that.

Regards,
Eva Kemp.

#148382 Copied In reply to: Edit font colors

Eva Kemp

Support staff

December 8, 2016 at 10:13

Hello,

Please read slider documentation http://idangero.us/swiper/api/#.WEkFe6KLSWY , there you’ll find
http://prntscr.com/dgrtba
watchSlidesProgress
watchSlidesVisibility

You should add it to file js/global.js http://prntscr.com/dgru1k .

Regards,
Eva Kemp.

#148340 Copied In reply to: How to transform a slider full screen in full width?

Eva Kemp

Support staff

December 7, 2016 at 20:33

Hello,

FTP credentials are incorrect. Please re-check.
Have you edited original theme files?
May we reupload them?

Regards,
Eva Kemp.

#148294 Copied In reply to: Footer and others
Eva Kemp

Support staff

December 7, 2016 at 20:30
Hello,

Try to add this code in custom.css file:
```
.reset_variations {
   margin: 10px 0 0px !important;
}
```
To create custom.css you need rename default.custom.css to custom.css in wp-content/themes/xmarket directory via FTP and enable it in Xmarket – Theme Settings, tick “Enable Custom CSS file”.

Regards,
Eva Kemp.
#148293 Copied In reply to: Variable Products Missing Clear Button
Eva Kemp

Support staff

December 7, 2016 at 20:17

Hello,

The Stripe issue will be fixed in the next theme update.

As for child theme, please make sure your parent theme folder is named “royal” and not “Royal_2.8”.

Regards,
Eva Kemp.

#148290 Copied In reply to: Stripe error in checkout

Eva Kemp

Support staff

December 7, 2016 at 20:14

Hello,

Sorry, but it can’t be done.

Thank you for understanding.
Regards,
Eva Kemp.

#148289 Copied In reply to: Login Form
Eva Kemp

Support staff

December 7, 2016 at 19:53
Hello,

The reason is you added this css code in your Custom CSS editor:
```
.navbar, .navbar.navbar-fixed.colored {
    background-color: #fff !important;
}
.navbar {
    box-shadow: #000 8px -10px 21px;
}
```
Remove it and 2nd header type will work.

Regards,
Eva Kemp.
#148286 Copied In reply to: Default Ecommerce Theme
Eva Kemp

Support staff

December 7, 2016 at 18:22

Hello,

Sorry, but it also requires js configuration and it’s related to additional customization which is beyond our basic support scope.
Please take our apologies but it’s not available in the theme demo content.

Regards,
Eva Kemp.

#148269 Copied In reply to: Login Form

Eva Kemp

Support staff

December 7, 2016 at 18:16

Hello,

Please disable “Object Cache” option in the plugin settings, clear cache and check cart widget then.

Regards,
Eva Kemp.

#148266 Copied In reply to: W3 Total Cache, caching shopping cart total in the header on home page.

Eva Kemp

Support staff

December 7, 2016 at 18:15

Hello,

I’ve sent checkout.zip to your email address.
Extract it and upload “checkout” folder to wp-content/themes/royal/woocommerce directory. Overwrite the existing “checkout” folder.

Regards,
Eva Kemp.

#148265 Copied In reply to: Stripe error in checkout

Eva Kemp

Support staff

December 7, 2016 at 18:12

Hello,

I’ve installed base demo content for you. Blog and Contact pages are present there. Please check.

Regards,
Eva Kemp.

#148263 Copied In reply to: pages from my demo of choice were not imported

Eva Kemp

Support staff

December 7, 2016 at 16:55

Hello,

I don’t see your translation files in the directory wp-content/themes/woopress/languages:
http://storage1.static.itmages.com/i/16/1207/h_1481126080_8750329_d8165bb0ff.jpeg
You need create your translation .po and .mo files as described here http://betterwp.net/wordpress-tips/create-pot-file-using-poedit./ .

Regards,
Eva Kemp.

#148259 Copied In reply to: Edit font colors
Eva Kemp

Support staff

December 7, 2016 at 16:50
Hello,

Please add this code in Theme Options > Custom CSS > Custom CSS for mobile:
```
.products-grid .product {
  width: 50% !important;
}
```
and this code to Custom CSS for mobile landscape:
```
.products-grid .price {
   height: 30px;
}
.row-count-4 .product:nth-child(2n+1) {
    clear: none !important;
}
.products-grid .product-title {
   height: 50px;
}
```
Regards,
Eva Kemp.
#148258 Copied In reply to: Adjust rows mobile devices!
Eva Kemp

Support staff

December 7, 2016 at 16:41

Hello,

Have you edited theme files?
Please provide FTP credentials in private content.

Regards,
Eva Kemp.

#148257 Copied In reply to: Footer and others
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