Page 36 – 8theme.com

Forum Replies Created

Viewing 30 posts - 1,051 through 1,080 (of 31,382 total)

1 2 3 … 35 36 37 … 1,045 1,046 1,047

Eva Kemp

Support staff

November 29, 2016 at 10:01

Hello,

We’ve sent checkout.zip archive to your email address. Extract it and upload “checkout” folder to wp-content/themes/royal/woocommerce directory. Overwrite the current “checkout” folder.

Regards,
Eva Kemp.

#147275 Copied In reply to: Stripe Error not fixed

Eva Kemp

Support staff

November 28, 2016 at 20:47

Hello,

I saw an error in error_log file:
PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 32 bytes) in /home/askarybaqer/public_html/sabcollection/wp-content/plugins/woocommerce/includes/class-wc-product-variable.php on line 263

You need contact your hosting provider support and ask them to increase memory_limit value.
After that let us know.

Regards,
Eva Kemp.

#147229 Copied In reply to: Currency switcher does not work properly

Eva Kemp

Support staff

November 28, 2016 at 19:46

Hello,

Where shall we find File Manager in your Plesk panel?
Would be better if you create FTP account for us.

Thank you.
Regards,
Eva Kemp.

#147226 Copied In reply to: Brand page text

Eva Kemp

Support staff

November 28, 2016 at 19:26

Hello,

Go to WPML > String Translation > search for custom tab content and translate it http://storage8.static.itmages.com/i/16/1128/h_1480357598_5629340_310ce24b33.jpeg .

Regards,
Eva Kemp.

#147222 Copied In reply to: Traslate custom tab title and return

Eva Kemp

Support staff

November 28, 2016 at 19:11

Hello,

What errors do you see?
Please be more specific.
What exactly do you want to edit in fixed header?
If you want to disable it, you can do this in Theme Options > General > Fixed navigation > Off.

Regards,
Eva Kemp.

#147221 Copied In reply to: File Errors

Eva Kemp

Support staff

November 28, 2016 at 18:59

Hello,

Please provide WP Dashboard credentials in Private Content.

Regards,
Eva Kemp.

#147220 Copied In reply to: Posts in static block

Eva Kemp

Support staff

November 28, 2016 at 17:34

Hello,

Please show on your site what you want to achieve.

Thank you.
Regards,
Eva Kemp.

#147210 Copied In reply to: Slider revolution paragraphs

Eva Kemp

Support staff

November 28, 2016 at 17:31

Hello @AidaCorp,

Upload Revolution Slider folder to wp-content/plugins directory. Download it here https://www.8theme.com/download-plugins/ . Then activate it in Plugins section.

I don’t see any errors for Visual Composer editor http://storage3.static.itmages.com/i/16/1128/h_1480350625_9465835_55dc48fc29.jpeg , the same is for frontend editor http://storage6.static.itmages.com/i/16/1128/h_1480350740_6623217_a24630030f.jpeg .

Regards,
Eva Kemp.

#147208 Copied In reply to: plugins dont install

Eva Kemp

Support staff

November 28, 2016 at 17:16

Hello,

Unfortunately there is no such feature for header. Sorry.

Regards,
Eva Kemp.

#147206 Copied In reply to: Custom header

Eva Kemp

Support staff

November 28, 2016 at 17:11

Hello,

Please reupload the original theme file and show a page where review is added. We’ll check this issue.

Regards,
Eva Kemp.

#147203 Copied In reply to: Translation

Eva Kemp

Support staff

November 28, 2016 at 16:49

Hello,

As I see body font is Arial http://storage3.static.itmages.com/i/16/1128/h_1480348031_3348576_6cef5ab3a2.jpeg .
As I see there is an error for single product page:
“Bad Request”

You need contact your hosting provider support regarding this issue.

Regards,
Eva Kemp.

#147199 Copied In reply to: Theme options typography changes without effect?

Eva Kemp

Support staff

November 28, 2016 at 14:09

Hello,

This is related to downloadable product https://docs.woocommerce.com/document/digitaldownloadable-product-handling/
https://woocommerce.com/2016/02/sell-digital-with-woocommerce/

Regards,
Eva Kemp.

#147163 Copied In reply to: Few customization questions.

Eva Kemp

Support staff

November 28, 2016 at 10:19

Hello,

Please also provide FTP password.

Thank you.
Regards,
Eva Kemp.

#147134 Copied In reply to: Currency switcher does not work properly

Eva Kemp

Support staff

November 28, 2016 at 09:29

Hello,

Sorry, but this query is related to Woocommerce settings. You need contact their support regarding your request.

Regards,
Eva Kemp.

#147125 Copied In reply to: Shipping address not showing on 'shipping address' checkout page
Eva Kemp

Support staff

November 28, 2016 at 09:06
Hello,

Add this code in custom.css:
```
.blog-post .post-info {
   display: none;
}
```
Regards,
Eva Kemp.
#147119 Copied In reply to: Moving from other theme: blog post problems
Eva Kemp

Support staff

November 28, 2016 at 09:01

Hello,

I don’t see translation files in wp-content/themes/legenda/languages directory
http://storage2.static.itmages.com/i/16/1128/h_1480320086_8929908_6fcb4e1fc8.jpeg , only our default files. Please read how to translate the theme https://www.8theme.com/demo/docs/legenda/#!/how_to_translate .

Regards,
Eva Kemp.

#147118 Copied In reply to: Cart wording in header

Eva Kemp

Support staff

November 26, 2016 at 12:42

Hello,

You did it correctly. You need to use static block shortcode to add it to pages.

Regards,
Eva Kemp.

#147073 Copied In reply to: Static block issue

Eva Kemp

Support staff

November 26, 2016 at 12:40

Hello,

Sorry, but SEO customization is beyond our basic support scope. You should contact some SEO specialist.

Regards,
Eva Kemp.

#147072 Copied In reply to: Help with search engine

Eva Kemp

Support staff

November 26, 2016 at 12:37

Hello,

The problem is related to the plugin “Massive Addons for Visual Composer”. When it’s disabled the page is shown properly.
Also it may be caused by VC classes you added in the last “Info List” element http://storage9.static.itmages.com/i/16/1126/h_1480160274_5659161_eab28b9d7e.jpeg .
Please check it.

Regards,
Eva Kemp.

#147070 Copied In reply to: Pages have the row content and set to page-content wide, rather than full width
Eva Kemp

Support staff

November 26, 2016 at 11:34
Hello,

Please add this code in Theme Options > Styling > Custom CSS > Custom CSS for mobile, Custom CSS for tablet:
```
.woocommerce .col-lg-5.col-md-5 {
    display: inline-block;
}
```
Regards,
Eva Kemp.
#147067 Copied In reply to: Website forms are not clickable on mobile checkout
Eva Kemp

Support staff

November 26, 2016 at 11:13

Hello @plandman72,

Please provide FTP password as well.

Regards,
Eva Kemp.

#147066 Copied In reply to: Drop Down Menu – V.Composer – REV Slider

Eva Kemp

Support staff

November 26, 2016 at 10:04

Hello,

Could you please show a screenshot for better understanding?

Thank you.
Regards,
Eva Kemp.

#147061 Copied In reply to: The numbers everywhere in the site are not the same!

Eva Kemp

Support staff

November 26, 2016 at 09:46

Hello,

Please provide WP Dashboard credentials and we’ll import the page for you.

Regards,
Eva Kemp.

#147060 Copied In reply to: how to import Woopress wordpress theme demo jewelry
Eva Kemp

Support staff

November 25, 2016 at 21:02
Hello,

Please add this code in Custom CSS:
```
.main-footer-1 .fa:hover {
    color: #cda85c;
}
```
Regards,
Eva Kemp.
#147049 Copied In reply to: Few customization questions.
Eva Kemp

Support staff

November 25, 2016 at 20:42

Hello,

Please check if the issue persists with default Woocommerce theme Storefront https://woocommerce.com/storefront/ . Also update Royal theme to the latest version. Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Regards,
Eva Kemp.

#147048 Copied In reply to: Woocommerce checkout page slow / random wsod
Eva Kemp

Support staff

November 25, 2016 at 20:30
Hello,

Add this code in Global Custom CSS:
```
.main-footer-1 .et-follow-buttons.buttons-size-normal.icons-colorfull {
    text-align: center;
}
```
Sorry, but social links can’t be added inside the box as you added them as a separate element “Social Links” in static block.

Specify what color you want to use when hover the icons.

Regards,
Eva Kemp.
#147045 Copied In reply to: Few customization questions.
Eva Kemp

Support staff

November 25, 2016 at 19:44

Hello,

We can’t access Godaddy account. There is an error:
“To keep your account secure, we need to revalidate your account.”

Could you please create FTP account for us?

Regards,
Eva Kemp.

#147043 Copied In reply to: Currency switcher does not work properly
Eva Kemp

Support staff

November 25, 2016 at 19:42
Hello,

Please use this code in custom.css file to remove second title:
```
.single-post .blog-post .post-title {
   display: none;
}
```
I’ve regenerated thumbnails. Please check blog page now.

Regards,
Eva Kemp.
#147042 Copied In reply to: Moving from other theme: blog post problems
Eva Kemp

Support staff

November 25, 2016 at 18:45

Hello,

You can select “Blank page” template in the page editor http://storage5.static.itmages.com/i/16/1125/h_1480095943_1777325_53549f5970.jpeg . It will remove header and footer, only page content will be visible.

Regards,
Eva Kemp.

#147035 Copied In reply to: page without header and footer

Eva Kemp

Support staff

November 25, 2016 at 18:41

Hello,

We can’t connect via FTP getting this error:
Response: 530 FTP Access Denied

Are you using any Firewall?

Regards,
Eva Kemp.

#147034 Copied In reply to: Cart wording in header
1 2 3 … 35 36 37 … 1,045 1,046 1,047

Viewing 1,080 results - 1,051 through 1,080 (of 31,382 total)