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Viewing 30 posts - 1,081 through 1,110 (of 31,382 total)

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Eva Kemp

Support staff

November 25, 2016 at 18:22
Hello,

Please try to add this code in child style.css file:
```
.wc-gzd-additional-info.product-units-wrapper.product-units {
    display: none;
}
```
Regards,
Eva Kemp.
#147028 Copied In reply to: WooCommerce Germanized Variable Products
Eva Kemp

Support staff

November 25, 2016 at 17:22

Hello,

Go to Pages > edit home page > edit Products element http://storage3.static.itmages.com/i/16/1125/h_1480090964_7795456_66d40873bb.jpeg .

Regards,
Eva Kemp.

#147021 Copied In reply to: Products not appearing in LATEST slot / missing products when not logged in

Eva Kemp

Support staff

November 25, 2016 at 17:09

Hello,

If shipping address is the same as billing address you don’t need to tick “Ship to different address”. Also you can set shipping destination to “Default to customer billing address” in Woocommerce > Settings > Shipping > Shipping Options.

Regards,
Eva Kemp.

#147018 Copied In reply to: Shipping address not showing on 'shipping address' checkout page

Eva Kemp

Support staff

November 25, 2016 at 17:01

Hello,

Have you edited original theme files?
Please provide FTP credentials.

Regards,
Eva Kemp.

#147017 Copied In reply to: Currency switcher does not work properly

Eva Kemp

Support staff

November 25, 2016 at 16:12

Hello,

Please specify fonts for which elements you want to increase.

Thank you.
Regards,
Eva Kemp.

#147012 Copied In reply to: Review order table

Eva Kemp

Support staff

November 25, 2016 at 11:06

Hello,

Please provide WP Dashboard credentials in private content.

Regards,
Eva Kemp.

#146983 Copied In reply to: Pages have the row content and set to page-content wide, rather than full width

Eva Kemp

Support staff

November 25, 2016 at 10:55

Hello,

Custom tab content is present in WPML > String Translation. http://prnt.sc/dbkddk Please check it and translate it there.

Regards,
Eva Kemp.

#146982 Copied In reply to: Traslate custom tab title and return

Eva Kemp

Support staff

November 25, 2016 at 09:43

Hello @scottgroves,

That means you have to recreate Tabs element. If you use the latest VC version, but Tabs were created with old version, then you need re-add this element, because VC authors modified it in the recent update. So please remove current Tabs element from your page and re-add it from VC editor.

Regards,
Eva Kemp.

#146976 Copied In reply to: Backend Visual Composer Not Working
Eva Kemp

Support staff

November 24, 2016 at 20:32
Hello,

1. Please add this code in Theme Options > Custom CSS > Custom CSS for mobile:
```
.fixed-header-area .header-logo img {
    max-height: 100%;
}
```
2. Ask your hosting provider to check mail logs on a server if emails are sent from your site.
Also provide FTP credentials for us.

3. Perhaps some configurations on your server are causing this.

4. Also check mail logs if there are any errors.

Regards,
Eva Kemp.
#146938 Copied In reply to: 404 OOPS! PAGE NOT FOUND after install any demo theme
Eva Kemp

Support staff

November 24, 2016 at 19:35
Hello,

I’ve edited the code to remove widget title and added this code to center pages list:
```
.main-footer-1  .widget.widget_pages {
    margin-left: 90px;
}
```
and added padding value in the column editor in static block http://storage8.static.itmages.com/i/16/1124/h_1480012434_1025083_dfa2f77239.jpeg .

Unfortunately “My addresses” title can be translated only in the file wp-content/themes/Royal_Theme-v2.8/woocommerce/myaccount/my-address.php in line 17.

We’ll fix this issue in the next theme update.

Regards,
Eva Kemp.
#146928 Copied In reply to: Few customization questions.
Eva Kemp

Support staff

November 24, 2016 at 19:13

Hello @Paycheck85,

You need remove plugins from “royal” folder. They should be located in wp-content/plugins directory.

Regards,
Eva Kemp.

#146925 Copied In reply to: plugins dont install

Eva Kemp

Support staff

November 24, 2016 at 19:12

Hello,

I see only 3 default VC images. They are not cut.
Have you edited the page?

Regards,
Eva Kemp.

#146923 Copied In reply to: Media grid question

Eva Kemp

Support staff

November 24, 2016 at 18:07

Hello,

Sorry, but still Not Found error:
http://storage7.static.itmages.com/i/16/1124/h_1480007269_3579556_1a7fcc4d78.jpeg

Regards,
Eva Kemp.

#146908 Copied In reply to: Theme options typography changes without effect?
Eva Kemp

Support staff

November 24, 2016 at 18:05
Hello,

Can you please give access to whole WordPress installation, not only to the theme folder?

2. On our demo we used image with dimensions 1,569px × 617px.

3. Use this css code:
```
.main-footer.text-color-light .widget-title {
 display: none;
}
```
4. This is related to Woocommerce settings, not to the theme. You can ask their support regarding your request.

I’ve edited footer static block. Please check it now. Also you need to remove the code from Global Custom CSS:
```
.main-footer-1 .widget_pages ul {
    margin-left: 20%;
}
```
To center social icons use this css code:
```
.et-follow-buttons.buttons-size-large.icons-colorfull {
    text-align: center;
}
```
To edit icons in the footer, you need modify the file wp-content/themes/royal/framework/shortcodes.php (find the section “! Share This Product” in line 1965).

Regards,
Eva Kemp.
#146907 Copied In reply to: Few customization questions.
Eva Kemp

Support staff

November 24, 2016 at 16:20

Hello,

Unfortunately there is no such possibility. Sorry.

Regards,
Eva Kemp.

#146902 Copied In reply to: Productcategory description in the sidebar

Eva Kemp

Support staff

November 24, 2016 at 16:19

Hello,

Could you please show a product where image is blurred?

Thank you.
Regards,
Eva Kemp.

#146901 Copied In reply to: Woocommerce product images

Eva Kemp

Support staff

November 24, 2016 at 16:15

Hello @Paycheck85,

Sorry for a delay.
Some files were missing in the theme folder. We’ve reuploaded it and now preview, frontend editor are working. Also as I see you have “revslider” folder in “royal” theme directory. Have you uploaded it? By default there is no any plugins folders inside. Could you please provide your purchase code of the theme?

Regards,
Eva Kemp.

#146898 Copied In reply to: plugins dont install

Eva Kemp

Support staff

November 24, 2016 at 13:28

Hello,

Sorry, but there is no such possibility in theme options.

Regards,
Eva Kemp.

#146870 Copied In reply to: Brand description

Eva Kemp

Support staff

November 24, 2016 at 12:15

Hello,

Please don’t create duplicate requests.
You’ll be replied in the previous topic. This one will be closed.

Thank you.
Regards,
Eva Kemp.

#146854 Copied In reply to: VC Frontend editor and preview does not work
Eva Kemp

Support staff

November 24, 2016 at 12:02
Hello,

KONTAKT PAGE:
1. I’ve fixed it. Please check.

As for FTP, you can grant access for us only to specific directory where your site is located.

2. Footer widget:
Add this code in Global Custom CSS:
```
.main-footer-1 .widget_pages li {
    float: left;
    padding-right: 20px;
}
.main-footer-1 .widget_pages ul {
    margin-left: 20%;
}
```
3. You can edit picture in page editor in the row settings http://storage5.static.itmages.com/i/16/1124/h_1479985399_2494625_d4e771c8f6.jpeg .

Regards,
Eva Kemp.
#146852 Copied In reply to: Few customization questions.
Eva Kemp

Support staff

November 24, 2016 at 10:14

Hello,

You’re welcome.

Regards,
Eva Kemp.

#146843 Copied In reply to: URGENT: WooCommerce jQuery ERROR

Eva Kemp

Support staff

November 24, 2016 at 10:04

Hello,

I’ve added missed </div> to fix the issue with footer.

Regards,
Eva Kemp.

#146840 Copied In reply to: Cart button

Eva Kemp

Support staff

November 24, 2016 at 09:39

Hello @Paycheck85,

Please try to rename “Royal_2.8” folder to “royal” in wp-content/themes directory. Haven’t you changed any source files in the parent theme?

Regards,
Eva Kemp.

#146835 Copied In reply to: plugins dont install

Eva Kemp

Support staff

November 23, 2016 at 21:16

Hello,

This issue will be fixed in the next theme update. Please take our apologies for inconveniences.

Regards,
Eva Kemp.

#146791 Copied In reply to: I have problems with the stripe gateway

Eva Kemp

Support staff

November 23, 2016 at 21:11

Hello,

This issue will be fixed in the next theme update. So you shouldn’t worry about it.

Regards,
Eva Kemp.

#146789 Copied In reply to: URGENT: WooCommerce jQuery ERROR

Eva Kemp

Support staff

November 23, 2016 at 20:32

Hello,

The email has been resent to your new address.
Please check.

Regards,
Eva Kemp.

#146786 Copied In reply to: URGENT: WooCommerce jQuery ERROR
Eva Kemp

Support staff

November 23, 2016 at 20:10
Hello,

MOJE KONTO PAGE:
1. Please provide FTP credentials to check the issue with translation.

SKLEP PAGE:
1. In this case remove the previous code and add a new one:
```
.sidebar-widget .widget-title span {
    color: #fff;
    background-color: #cda85c;
}
.sidebar-widget .widget-title {
    background-color: #cda85c;
}
```
KONTAKT PAGE:
1. Also use this css code:
```
.wpcf7-form input[type="text"] {
   width: 100%;
}
```
Regards,
Eva Kemp.
#146784 Copied In reply to: Few customization questions.
Eva Kemp

Support staff

November 23, 2016 at 19:58

Hello,

We can’t view Woocommerce settings in WP Dashboard. Have you restricted the permissions? Please give is administrator rights.

Thank you.
Regards,
Eva Kemp.

#146782 Copied In reply to: OUT OF STOCK translate

Eva Kemp

Support staff

November 23, 2016 at 19:48

Hello,

There is “Not Found” error for wp-admin link. What is the correct url to the dashboard?

Thank you.
Regards,
Eva Kemp.

#146779 Copied In reply to: Theme options typography changes without effect?

Eva Kemp

Support staff

November 23, 2016 at 19:44

Hello,

Please check now. The footer is shown properly.

Regards,
Eva Kemp.

#146777 Copied In reply to: Cart button
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