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Viewing 30 posts - 1,141 through 1,170 (of 31,382 total)

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Eva Kemp

Support staff

November 21, 2016 at 19:18

Hello,

As I see plugins are still not updated. Please update WPBakery Visual Composer, Ultimate Addons for Visual Composer and Revolution Slider plugins. Also set Classico 1.7.1 version as a parent theme, and not 1.2 version, and update WordPress too.
Don’t forget to create back up before update.

Regards,
Eva Kemp.

#146480 Copied In reply to: homepage popup promo newsletter

Eva Kemp

Support staff

November 21, 2016 at 19:08

Hello,

1. I’ve set custom item to the menu and added blog url. Please check menu for English version now.

2. The problem is related to permalinks settings. If you set them to default, Wishlist link will work properly.

Regards,
Eva Kemp.

#146476 Copied In reply to: Some troubles

Eva Kemp

Support staff

November 21, 2016 at 17:32

Hello,

You’re welcome.

Regards,
Eva Kemp.

#146449 Copied In reply to: Logo size

Eva Kemp

Support staff

November 21, 2016 at 17:04

You’re welcome.

Regards,
Eva Kemp.

#146444 Copied In reply to: Cart redirection

Eva Kemp

Support staff

November 21, 2016 at 17:03

Hello,

Try to upload plugins via FTP. Download the archives here https://www.8theme.com/download-plugins/ , extract and upload to wp-content/plugins directory. Then activate them in Plugins section of wp-admin panel.

Regards,
Eva Kemp.

#146442 Copied In reply to: plugins dont install

Eva Kemp

Support staff

November 21, 2016 at 17:01

Hello,

You need edit the file wp-content/themes/royal/woocommerce/cart/cart.php, copy the code from lines 138-165 and paste it after line 16.

Regards,
Eva Kemp.

#146439 Copied In reply to: Cart button

Eva Kemp

Support staff

November 21, 2016 at 16:54

Hello,

Go to Woocommerce > Settings > Products > Display > Add to cart behaviour > enable “Redirect to the cart page after successful addition”.

Regards,
Eva Kemp.

#146434 Copied In reply to: Cart redirection

Eva Kemp

Support staff

November 21, 2016 at 16:51

Hello,

Sorry, but we can’t suggest you any solution. You can contact Woocommerce support regarding your query or search for some plugin.

Regards,
Eva Kemp.

#146433 Copied In reply to: Product display

Eva Kemp

Support staff

November 21, 2016 at 15:42

Hello,

I’ve created custom sidebar called “products” in Appearance > Widgets and added Woocommerce Products there. After that I’ve added Widgetised Sidebar element in your static block and selected previously created custom sidebar http://prntscr.com/d9zpa0.
Please check it now.

Regards,
Eva Kemp.

#146424 Copied In reply to: Made Instagram Post like grid

Eva Kemp

Support staff

November 21, 2016 at 12:16

Hello,

Please provide WP admin credentials in private content.

Regards,
Eva Kemp.

#146407 Copied In reply to: homepage popup promo newsletter

Eva Kemp

Support staff

November 21, 2016 at 10:28

Hello,

Sorry, but notices in your screenshot aren’t clear for us because they are in non-English language.
Please write them in English.

Thank you.
Regards,
Eva Kemp.

#146394 Copied In reply to: Made Instagram Post like grid

Eva Kemp

Support staff

November 21, 2016 at 10:22

Hello,

Now the product link where the issue persists, isn’t working. Please give us correct url.

Regards,
Eva Kemp.

#146393 Copied In reply to: Woocommerce product images
Eva Kemp

Support staff

November 21, 2016 at 10:18
Hello,

Try to use this code in Global Custom CSS section:
```
.shop-full-width .products-grid.row-count-3 .product img {
    width: auto;
}
```
Regards,
Eva Kemp.
#146392 Copied In reply to: Scaled images
Eva Kemp

Support staff

November 18, 2016 at 21:23

Hello,

I’ve sent you the archive of updated files to the email address. Extract it and upload “checkout” folder to wp-content/themes/legenda/woocommerce directory. Overwrite the existing folder.

Regards,
Eva Kemp.

#146311 Copied In reply to: Square Up checkout now working with Legenda

Eva Kemp

Support staff

November 18, 2016 at 21:18

Hello,

You should update Legenda to the latest version.
Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

If you’re using such old theme version – 1.0.1 – then after update you’ll have to recreate some pages.

Regards,
Eva Kemp.

#146310 Copied In reply to: Visual Composer Problem

Eva Kemp

Support staff

November 18, 2016 at 20:09

Hello,

1. As I see product page is shown even if I’m not logged in http://storage6.static.itmages.com/i/16/1118/h_1479495232_6642498_0a74fad8b1.jpeg .

2. Please read here how to mark featured products https://bobwp.com/how-to-feature-products-in-woocommerce/ .

3. You’re using very old version of Visual Composer plugin. Update it. You can download the latest archive here https://www.8theme.com/download-plugins/ . Also update Revolution Slider plugin.

4. You provided FTP credentials for empty account. There are no any files to view.
Remove “cache” folder in wp-content directory and check the site on mobile then.

Regards,
Eva Kemp.

#146304 Copied In reply to: Products not appearing in LATEST slot / missing products when not logged in
Eva Kemp

Support staff

November 18, 2016 at 19:17
Hello,

Add this code in custom.css file:
```
.archive.tax-brand .toolbar .woocommerce-ordering {
    display: none;
}
.archive.tax-brand .span3.sidebar.sidebar-left {
    display: none;
}
.archive.tax-brand .content.span9 {
    width: 100%;
}
```
You can create a separate page and add Brands element from Visual Composer editor.

Regards,
Eva Kemp.
#146302 Copied In reply to: Brand description
Eva Kemp

Support staff

November 18, 2016 at 19:09

Hello,

Could you please clarify your issue with more details and provide WP Dashboard credentials as well.

Regards,
Eva Kemp.

#146300 Copied In reply to: Blanco theme no longer working

Eva Kemp

Support staff

November 18, 2016 at 18:47

Hello,

This is related to Woocommerce configuration, not to the theme. Please refer to these articles:
https://www.skyverge.com/blog/how-to-edit-required-woocommerce-checkout-fields/
https://docs.woocommerce.com/document/tutorial-customising-checkout-fields-using-actions-and-filters/

Regards,
Eva Kemp.

#146299 Copied In reply to: Christmas Webshop
Eva Kemp

Support staff

November 18, 2016 at 18:41
Hello,

Please add this code in Custom CSS for mobile section:
```
.single-product-sidebar {
    display: inline-block;
}
```
After that check Reviews section.

Regards,
Eva Kemp.
#146297 Copied In reply to: Webshop questions
Eva Kemp

Support staff

November 18, 2016 at 18:37

Hello,

Try to disable Ajax “Add To Cart” option in Theme Options > Single Product Page and check product page after that.

Regards,
Eva Kemp.

#146296 Copied In reply to: Compatibility with Gravity Forms / Gravity Forms Product Add-ons

Eva Kemp

Support staff

November 18, 2016 at 10:31

Hello,

You’re welcome.

Regards,
Eva Kemp.

#146221 Copied In reply to: Transparent header and responsive size

Eva Kemp

Support staff

November 18, 2016 at 10:06

Hello,

You’re using very old theme version.
Please update the theme to the latest version and Woocommerce as well.
Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Regards,
Eva Kemp.

#146218 Copied In reply to: Fatal Error on Website

Eva Kemp

Support staff

November 18, 2016 at 09:54

Hello,

Ask your hosting provider support to install gzip compressions on a server. Also optimize your images. These articles may be helpful for you:
http://techtage.com/speeding-up-wordpress-sites/
http://www.sparringmind.com/speed-up-wordpress/
https://www.inmotionhosting.com/support/website/wordpress/heartbeat-ajax-php-usage#heartbeat-in-action
http://premium.wpmudev.org/blog/10-best-image-optimization-plugins-to-speed-up-your-wordpress-site/
http://www.elegantthemes.com/blog/tips-tricks/optimize-images-for-your-wordpress-website

Regards,
Eva Kemp.

#146215 Copied In reply to: Site running very slow and too may 500 errors

Eva Kemp

Support staff

November 17, 2016 at 19:28

Hello,

So, is your issue resolved?

Regards,
Eva Kemp.

#146171 Copied In reply to: Filter

Eva Kemp

Support staff

November 17, 2016 at 19:26

Hello,

You’re welcome.

Regards,
Eva Kemp.

#146168 Copied In reply to: problem configuration with Wpml plugin multilingual

Eva Kemp

Support staff

November 17, 2016 at 19:15

Hello,

As for the “Earrings” category page, you need add products to it and white space will disappear.

Regards,
Eva Kemp.

#146165 Copied In reply to: White space below footer

Eva Kemp

Support staff

November 17, 2016 at 19:12

Hello,

Please refer to this article https://docs.woocommerce.com/document/allow-html-in-term-category-tag-descriptions/ .

Regards,
Eva Kemp.

#146164 Copied In reply to: Brand description
Eva Kemp

Support staff

November 17, 2016 at 19:10
Hello,

You can try to edit the file wp-content/themes/legenda/woocommerce/archive-product.php and add the code after line 38:
```
<?php $description = term_description(); ?>
<?php if ($description) : ?>
	<div class="product-category-description">
	<?php echo $description; ?>
	</div>
<?php endif; ?>
```
Regards,
Eva Kemp.
#146163 Copied In reply to: Brand page text
Eva Kemp

Support staff

November 17, 2016 at 19:06
Hello,

Add this code in custom.css file:
```
.single-product .woocommerce-message {
    background-color: #98c391 !important;
}
```
Set the color you need.

Regards,
Eva Kemp.
#146162 Copied In reply to: Second time asking for support on this
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