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Viewing 30 posts - 1,231 through 1,260 (of 31,382 total)

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Eva Kemp

Support staff

November 11, 2016 at 13:51

Hello,

Please show a screenshot of the issue. Also provide WP admin credentials in Private Content.

Regards,
Eva Kemp.

#145588 Copied In reply to: Woocommerce welcome screen screen displays although I have configured it

Eva Kemp

Support staff

November 11, 2016 at 13:47

Hello,

If you want to add different gallery images for each variation you have to use some Woocommerce extension to achieve it. There is no such feature by default.

Regards,
Eva Kemp.

#145585 Copied In reply to: Photo gallery
Eva Kemp

Support staff

November 11, 2016 at 11:09
Hello,

As for fixed header add this code in Theme Options > Custom CSS > Global Custom CSS:
```
.fixed-header-area .menu > li > a {
   font-size: 11px;
}
```
1. I’ve imported demo slider in Revolution Slider section. You can examine it and edit to your needs.

2. Please clarify what tab you mean. Show a screenshot.

Regards,
Eva Kemp.
#145566 Copied In reply to: Made Instagram Post like grid
Eva Kemp

Support staff

November 11, 2016 at 10:53

Hello,

Sorry, but your last reply is unclear. What do you mean saying “but did not want to go back to the mobile version”? Please clarify with more details.

Regards,
Eva Kemp.

#145561 Copied In reply to: WPML Plugin Error

Eva Kemp

Support staff

November 11, 2016 at 10:50

Hello,

You’re welcome.

Regards,
Eva Kemp.

#145558 Copied In reply to: Menu

Eva Kemp

Support staff

November 11, 2016 at 10:48

Hello,

As I see this category http://prnt.sc/d33si9 is no longer showing.
Try to clear browser cache and check again.

Regards,
Eva Kemp.

#145557 Copied In reply to: Categories

Eva Kemp

Support staff

November 11, 2016 at 09:56

Hello,

I’ve edited the code in Theme Options > Custom CSS and commented background-color code for sidebar in child style.css file. Clear browser cache and check now.

Regards,
Eva Kemp.

#145546 Copied In reply to: add more than one widget on sidebar of page

Eva Kemp

Support staff

November 11, 2016 at 09:35

Hello,

May we update the theme for you?
Please provide FTP credentials and confirm you have a back up.

Regards,
Eva Kemp.

#145542 Copied In reply to: Edit picture in shop page

Eva Kemp

Support staff

November 11, 2016 at 09:20

Hello,

Soon we’ll update the plugins and you’ll be able to download them at this page https://www.8theme.com/download-plugins/ .

Regards,
Eva Kemp.

#145538 Copied In reply to: Plugin updates
Eva Kemp

Support staff

November 11, 2016 at 09:15
Hello,

Try to use this css code:
```
.home .header-wrapper {
   display: none;
}
```
Regards,
Eva Kemp.
#145536 Copied In reply to: Menu
Eva Kemp

Support staff

November 10, 2016 at 18:30

Hello,

You can disable breadcrumbs in Theme Options > Header > Breadcrumbs Style > Disable.

Regards,
Eva Kemp.

#145516 Copied In reply to: Menu

Eva Kemp

Support staff

November 10, 2016 at 16:35

Hello,

That plugin works properly on our test site and on other clients’ sites.
When you activate Ultimate VC Addons plugin you get 500 error. It’s related to the server configuration, not to the theme. You should contact your hosting provider support for investigation. Perhaps some PHP parameters need to be increased.

Regards,
Eva Kemp.

#145506 Copied In reply to: pictures on front page not streched proparly

Eva Kemp

Support staff

November 10, 2016 at 16:32

Hello,

Try to update the theme using FTP client like FileZilla https://filezilla-project.org/download.php?type=client .

Regards,
Eva Kemp.

#145505 Copied In reply to: Edit picture in shop page

Eva Kemp

Support staff

November 10, 2016 at 16:31

Hello,

You need add “Language Selector” widget into “Left Side top bar area in Appearance > Widgets.

Regards,
Eva Kemp.

#145504 Copied In reply to: Top Bar Languages & Currency Issue

Eva Kemp

Support staff

November 10, 2016 at 14:30

Hello,

Soon we’ll update the plugin you’ll be able to download it here https://www.8theme.com/download-plugins/ .

Regards,
Eva Kemp.

#145486 Copied In reply to: Visual composer update

Eva Kemp

Support staff

November 10, 2016 at 10:20

Hello,

Do you mean you want to translate Reviews ans Ingredients tabs?
Please clarify with more details?

Regards,
Eva Kemp.

#145463 Copied In reply to: Edit Widget Tab

Eva Kemp

Support staff

November 10, 2016 at 09:37

Hello,

Please provide FTP and WP admin credentials in Private Content.

Regards,
Eva Kemp.

#145462 Copied In reply to: How to Change Order of Social Networks and Switch from Share to Link Only

Eva Kemp

Support staff

November 10, 2016 at 09:34

Hello @Sergio,

The same issue persists with default WordPress theme too.
Please refer to this article:
https://www.quora.com/How-do-I-fix-bug-in-WordPress-with-async-loading-of-scripts

Regards,
Eva Kemp.

#145461 Copied In reply to: Visual composer won't work

Eva Kemp

Support staff

November 10, 2016 at 09:09

Hello,

The reason is our demo uses old Visual Composer version with old Tabs element.
VC authors modified Tabs in the recent version and added new options. Unfortunately those tags can’t be removed. Sorry.

Regards,
Eva Kemp.

#145459 Copied In reply to: Homepage Tabs (Featured & New Arrivals)

Eva Kemp

Support staff

November 10, 2016 at 08:59

Hello,

Please update the theme to the latest version 2.8 https://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976 .
Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Regards,
Eva Kemp.

#145457 Copied In reply to: Web Scrolls Too Fast

Eva Kemp

Support staff

November 10, 2016 at 08:57

Hello,

Please add the widget to “services-sidebar” in Appearance > Widgets so we can see the issue.

Thank you.
Regards,
Eva Kemp.

#145456 Copied In reply to: add more than one widget on sidebar of page

Eva Kemp

Support staff

November 9, 2016 at 20:46

Hello,

You need add “8theme – Static Block” widget in Appearance > Widgets > “Footer 1” or “Footer 2” area, and select footer block in the widget settings.

Regards,
Eva Kemp.

#145438 Copied In reply to: 404 OOPS! PAGE NOT FOUND after install any demo theme

Eva Kemp

Support staff

November 9, 2016 at 20:43

Hello,

Try to resave permalinks settings in wp-admin panel > Settings > Permalinks and clear browser cache.

Regards,
Eva Kemp.

#145437 Copied In reply to: WPML Plugin Error

Eva Kemp

Support staff

November 9, 2016 at 17:54

Hello,

Sorry, but your last query is unclear.
Please clarify the issue with more details. How can we replicate the issue?

Regards,
Eva Kemp.

#145420 Copied In reply to: How to Change Order of Social Networks and Switch from Share to Link Only

Eva Kemp

Support staff

November 9, 2016 at 17:41

Hello,

It will be released approximately in 2 weeks.

Regards,
Eva Kemp.

#145419 Copied In reply to: Header not showing on shop page

Eva Kemp

Support staff

November 9, 2016 at 17:31

Hello,

You can use Woocommerce Products widget in Appearance > Widget (create custom sidebar for it https://www.8theme.com/demo/docs/legenda/#!/custom_widget_areas ) and add Widgetised Sidebar element in Visual Composer editor in your static block that you created for footer https://www.8theme.com/demo/docs/legenda/#!/footer .

Regards,
Eva Kemp.

#145418 Copied In reply to: Small Product Lists – just above the footer

Eva Kemp

Support staff

November 9, 2016 at 17:26

Hello,

You can translate that text in Theme Options > Shop > Text for empty cart.

Regards,
Eva Kemp.

#145417 Copied In reply to: Some translations are not working

Eva Kemp

Support staff

November 9, 2016 at 14:42

Hello,

I’ve checked your site in Firefox and still don’t see such issues.
What screen resolution are you checking in?

Regards,
Eva Kemp.

#145406 Copied In reply to: Display problem

Eva Kemp

Support staff

November 9, 2016 at 14:35

Hello,

Unfortunately that option doesn’t work for Shop page. It will be fixed in the theme update. Please take our apologies.

Regards,
Eva Kemp.

#145403 Copied In reply to: Header not showing on shop page

Eva Kemp

Support staff

November 9, 2016 at 14:06

Hello,

You need edit the file wp-content/themes/royal/woocommerce/up-sells.php.
Please note you need to make changes in the child theme https://codex.wordpress.org/Child_Themes so the modifications won’t be lost after theme update.

Regards,
Eva Kemp.

#145400 Copied In reply to: Up-sells add to cart button
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