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Forum Replies Created

Viewing 30 posts - 1,291 through 1,320 (of 31,382 total)

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Eva Kemp

Support staff

November 7, 2016 at 11:24

Hello,

Sorry, but this is default styling of Visual Composer element.

Regards,
Eva Kemp.

#145100 Copied In reply to: Custom mansory grid

Eva Kemp

Support staff

November 7, 2016 at 10:55

Hello,

As I see you’re using 3rd-party plugin to display posts. Try to use Post Grid element in Visual Composer editor.

Regards,
Eva Kemp.

#145096 Copied In reply to: Differences only in a language

Eva Kemp

Support staff

November 7, 2016 at 10:10

Hello,

It will be fixed in the later version.

Regards,
Eva Kemp.

#145090 Copied In reply to: need help upgrading from v 4.1.1 to v 4.2 please

Eva Kemp

Support staff

November 7, 2016 at 09:36

Hello,

You can try to use some plugin for example https://wordpress.org/plugins/custom-category-templates/ or refer to this tutorial:
http://www.wpbeginner.com/wp-themes/how-to-create-category-templates-in-wordpress/

Regards,
Eva Kemp.

#145082 Copied In reply to: Custom category template
Eva Kemp

Support staff

November 7, 2016 at 09:06
Hello,

1. There is no option to change footer for brands page. You can create footer with Static Blocks and add “8theme – Static Block” widget in Appearance > Widgets > Footer 1 or Footer 2 area.

2. Add this code in Custom CSS > Custom CSS for desktop section:
```
.products-grid .product-category img {
    height: 250px;
}
```
3. Add this css code:
```
.categories-mask {
    position: inherit !important;
}
```
Regards,
Eva Kemp.
#145077 Copied In reply to: 404 OOPS! PAGE NOT FOUND after install any demo theme
Eva Kemp

Support staff

November 7, 2016 at 08:16

Hello,

The problem may be related to your hosting provider.
Please read these topics:
https://wordpress.org/support/topic/error-while-sending-query-packet-pid/
https://wordpress.org/support/topic/warning-error-while-sending-query-packet-1/

Check the values of the functions on your server that are mentioned in the topics.

Regards,
Eva Kemp.

#145070 Copied In reply to: Error in installation

Eva Kemp

Support staff

November 5, 2016 at 10:56

Hello,

Unfortunately there is no such feature. Sorry.
You may try some 3rd-party plugins for menu to create it as you wish.

Regards,
Eva Kemp.

#145025 Copied In reply to: Mega-menu expand subcategory items on user click

Eva Kemp

Support staff

November 5, 2016 at 10:35

Hello,

Unfortunately we can’t know the reason. You may check log files on your server to investigate such behavior.

Regards,
Eva Kemp.

#145023 Copied In reply to: Issues with RTL pages

Eva Kemp

Support staff

November 5, 2016 at 10:32

Hello,

Sorry, but we don’t provide support for 3rd-party plugins. Seems there is incompatibility between Screets Chat and Better WordPress Minify plugins.

Regards,
Eva Kemp.

#145021 Copied In reply to: Screets Live Chat not working

Eva Kemp

Support staff

November 5, 2016 at 10:30

Hello,

You’re welcome.

Regards,
Eva Kemp.

#145019 Copied In reply to: WooCommerce Product Ad-Ons Plugin Issue

Eva Kemp

Support staff

November 5, 2016 at 10:29

Hello,

Please provide FTP credentials in private content.

Regards,
Eva Kemp.

#145018 Copied In reply to: Revolution Slider Not Working After Update

Eva Kemp

Support staff

November 5, 2016 at 10:05

Hello,

Glad to hear it!

Have a nice day!

Regards,
Eva Kemp.

#145012 Copied In reply to: Visual Composer doesn't work in backend
Eva Kemp

Support staff

November 5, 2016 at 10:03
Hello,

Try to use this code in Theme Options > Styling > Custom CSS > Custom CSS for tablets:
```
.products-list .product .product-image-wrapper {
   left: 27%;
}
```
Regards,
Eva Kemp.
#145010 Copied In reply to: Tablet layout problems
Eva Kemp

Support staff

November 5, 2016 at 09:59

Hello,

3. The same issue persists with default Woocommerce theme Storefront. Check it yourself. You have to contact Woocommerce support regarding this issue.

Regards,
Eva Kemp.

#145009 Copied In reply to: problems after theme update 1.15 and woocommerce update

Eva Kemp

Support staff

November 4, 2016 at 20:24

Hello,

You can create attributes for products in Products > Attributes, assign them to your products in a single product editor.
Then you can add “Woocommerce Layered Nav” widget to Shop Sidebar in Appearance > Widgets, set it up and you’ll be able to filter products by attributes that created.

Regards,
Eva Kemp.

#144979 Copied In reply to: Question about which 8theme would be better

Eva Kemp

Support staff

November 4, 2016 at 20:15

Hello,

This is because you have display: none value for related products slider http://storage4.static.itmages.com/i/16/1104/h_1478286940_7712729_970999b3c4.jpeg . Check your css changes and also clear cache on the server.

Regards,
Eva Kemp.

#144977 Copied In reply to: Related Product

Eva Kemp

Support staff

November 4, 2016 at 20:11

Hello,

You were told in the previous topics to update the theme to the latest version.
Please do this and move your customizations to child theme before starting update process.
Also create full site backup.

Regards,
Eva Kemp.

#144974 Copied In reply to: Tabs
Eva Kemp

Support staff

November 4, 2016 at 20:04
Hello,

I’ve added this code in fundtions.php file to clear menu cache:
```
function et_get_main_menu($menu_id = 'main-menu') {
    $custom_menu_slug = 'custom_nav';
    $cache_slug = 'et_get_' . $menu_id;
    if($menu_id == 'main-menu-right') $custom_menu_slug = 'custom_nav_right';
    $custom_menu = etheme_get_custom_field( $custom_menu_slug );
    $one_page_menu = '';
    if(etheme_get_custom_field('one_page')) $one_page_menu = ' one-page-menu';
    if(!empty($custom_menu) && $custom_menu != '') {
        $output = false;
        //$output = wp_cache_get( $custom_menu, $cache_slug );
        if ( !$output ) {
            ob_start(); 
            
            wp_nav_menu(array(
                'menu' => $custom_menu,
                'before' => '',
                'container_class' => 'menu-main-container'.$one_page_menu,
                'after' => '',
                'link_before' => '',
                'link_after' => '',
                'depth' => 4,
                'fallback_cb' => false,
                'walker' => new Et_Navigation
            ));
            
            $output = ob_get_contents();
            ob_end_clean();
            
            wp_cache_add( $custom_menu, $output, $cache_slug );
        }
        
        echo $output;
        return;
    }
    if ( has_nav_menu( $menu_id ) ) {
        $output = false;
        //$output = wp_cache_get( $menu_id, $cache_slug );
        if ( !$output ) {
            ob_start(); 
            
            wp_nav_menu(array(
                'theme_location' => $menu_id,
                'before' => '',
                'container_class' => 'menu-main-container',
                'after' => '',
                'link_before' => '',
                'link_after' => '',
                'depth' => 4,
                'fallback_cb' => false,
                'walker' => new Et_Navigation
            ));
            
            $output = ob_get_contents();
            ob_end_clean();
            
            wp_cache_add( $menu_id, $output, $cache_slug );
        }
        
        echo $output;
    } else {
        ?>
            <br>
            <h4 class="a-center">Set your main menu in <em>Appearance > Menus</em></h4>
        <?php
    }
}
```
Please check menu now.

Regards,
Eva Kemp.
#144972 Copied In reply to: Categories
Eva Kemp

Support staff

November 4, 2016 at 19:43

Hello,

Some plugin is causing the issue.
Disable them one by one to find it out.

Regards,
Eva Kemp.

#144970 Copied In reply to: Screets Live Chat not working

Eva Kemp

Support staff

November 4, 2016 at 19:32

Hello,

Please try to disable Ajax “Add to Cart” option in Theme Options > Single Product Page and check the plugin work after that.

Regards,
Eva Kemp.

#144967 Copied In reply to: WooCommerce Product Ad-Ons Plugin Issue
Eva Kemp

Support staff

November 4, 2016 at 18:51
Hello,

1. I’ve added this code in Global Custom CSS:
```
.rtl .fixed-header-area .menu > li {
    float: right !important;
}
```
2. I’ve added this css code:
```
.rtl .sidebar-widget .widget-title {
    text-align: right;
}
```
3. Also added this code:
```
.rtl .product-information .email-link {
   float: right;
}
```
4. This code was added in Global Custom CSS:
```
.rtl table.variations td select {
   padding-right: 50px;
}
```
5. I’ve added this css code:
```
.rtl .product-images-slider, #product-pager {
   direction:ltr;
}
.rtl .product-images-slider.owl-carousel .owl-item, #product-pager .owl-item {
   float: left;
}
```
Clear browser cache and check the site.

Regards,
Eva Kemp.
#144964 Copied In reply to: Issues with RTL pages
Eva Kemp

Support staff

November 4, 2016 at 16:35

Hello,

You can also change image sizes for catalog products and thumbnails in Theme Options > Products Page Layout http://prnt.sc/d310j5 , http://prnt.sc/d310zv .
As for single product page you have to edit the file legenda/woocommerce/single-product/product-image.php http://prntscr.com/d31739 . We’ll fix it in the next theme update.
Please take our apologies for inconveniences.

Regards,
Eva Kemp.

#144953 Copied In reply to: Legenda product images dimensions

Eva Kemp

Support staff

November 4, 2016 at 12:23

Hello @ingenuitor,

Please try to change permissions to 777 for the folder themes/legenda/framework/inc/really-simple-captcha and for all folders and files inside of it.

Regards,
Eva Kemp.

#144923 Copied In reply to: ERROR WHILE AJAX REQUEST on contact form

Eva Kemp

Support staff

November 4, 2016 at 10:22

Hello,

You had “mixed content” error because one font link used http instead of https in the slider. I’ve edited slider settings and changed the link to https http://storage3.static.itmages.com/i/16/1104/h_1478251350_5498157_872d103862.jpeg .
Check your site in IE now.

Regards,
Eva Kemp.

#144908 Copied In reply to: "Only secure content is shown" on IE9 and higher

Eva Kemp

Support staff

November 4, 2016 at 09:58

Hello,

I see your site is in English now.
Are you using other site or you disabled the translation?

Regards,
Eva Kemp.

#144906 Copied In reply to: Issues with RTL pages

Eva Kemp

Support staff

November 4, 2016 at 08:51

Hello,

Please provide correct credentials to your wp-admin panel.

Thank you.
Regards,
Eva Kemp.

#144898 Copied In reply to: iblock banners

Eva Kemp

Support staff

November 3, 2016 at 19:24

Hello,

As I see your original images have different dimensions. You should upload all images with similar sizes and in higher resolution.

Regards,
Eva Kemp.

#144875 Copied In reply to: Legenda product images dimensions

Eva Kemp

Support staff

November 3, 2016 at 18:51

Hello,

Our developers are aware of this problem and will fix it in the next theme update.

Thank you for the notice.

Regards,
Eva Kemp.

#144872 Copied In reply to: Stripe Gateway is not working

Eva Kemp

Support staff

November 3, 2016 at 13:28

Hello,

Please look at the code attentively <a href="http://your_link"><img src="http://link_to_your_image"></a> , <img> tag should be inside <a> tag, and not the way you did.

Regards,
Eva Kemp.

#144840 Copied In reply to: iblock banners

Eva Kemp

Support staff

November 3, 2016 at 09:47

Hello,

You are welcome.

Regards,
Eva Kemp.

#144771 Copied In reply to: Child Theme not working with Royal 2.8
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