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Forum Replies Created

Viewing 30 posts - 1,411 through 1,440 (of 31,382 total)

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Eva Kemp

Support staff

October 26, 2016 at 15:51

Hello,

For now RTL version isn’t available for our theme that’s why there may be some issues.
If you want to add links to slides or layers refer to this article:
https://www.themepunch.com/faq/how-to-hyperlink-slides-and-layers/

Regards,
Eva Kemp.

#144028 Copied In reply to: top menu showing up twice
Eva Kemp

Support staff

October 26, 2016 at 15:48
Hello,

I’ve added this code in Global Custom CSS:
```
.sidebar-right {
   background-color: rgba(189, 164, 134, 0.79) !important;
}

.footer-top.footer-top-2 {
background-color: #cab79f !important;
}
```
Clear browser cache and check the page now.

Regards,
Eva Kemp.
#144026 Copied In reply to: header height and widget color change
Eva Kemp

Support staff

October 26, 2016 at 15:21

Hello,

FTP credentials are incorrect. Check them.
Have you edited top-bar.php file or any header php file?
As for the font, try to upload all font variants with extensions .woff, .eot and others. Read more here https://help.webflow.com/article/list-of-font-file-types-for-maximum-browser-support

Regards,
Eva Kemp.

#144020 Copied In reply to: Different font in different browser
Eva Kemp

Support staff

October 26, 2016 at 11:50
Hello,

1. Please upload your site to any webhost and provide WP admin credentials. Also give us access to your Firebase account.

2. If you want to add Instagram icon you need add this code in wp-content/themes/woopress/framework/shortcodes.php file after line 2060:
```
if($instagram == 1) {
$html .= '
<li>
<a href="http://url_to_your_Instagram_page" class="'.$tooltip_class.'" title="'.__('Instagram', ET_DOMAIN).'" target="_blank">
<i class="ico-instagram"></i>
<svg width="38" height="38" xmlns="http://www.w3.org/2000/svg" class="circle">
<circle cx="19" cy="19" r="18" fill="rgba(255,255,255,0)" stroke="#000000"></circle>
</svg>
</a>
</li>
';
}
```
and

'instagram' => 1, after line 1979.

Regards,
Eva Kemp.
#143995 Copied In reply to: Screet Live Chat Issue
Eva Kemp

Support staff

October 26, 2016 at 09:25

Hello,

You’re using old theme version. Update it to 3.5.3 version https://themeforest.net/item/blanco-responsive-wordpress-wooecommerce-theme/2755246 .
Before update delete “woocommerce” folder in the directory wp-content/themes/blanco/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Regards,
Eva Kemp.

#143962 Copied In reply to: Website Not Working

Eva Kemp

Support staff

October 26, 2016 at 09:19

Hello,

Please update all required plugins https://www.8theme.com/download-plugins/ and check Contact page then.

Regards,
Eva Kemp.

#143960 Copied In reply to: This page didn't load Google Maps correctly. See the JavaScript console for tech

Eva Kemp

Support staff

October 26, 2016 at 09:15

Hello,

If you modified original theme files then they’ll be overwritten. You need create child theme https://codex.wordpress.org/Child_Themes and make all changes there. Please note you must delete “woocommerce” folder in the theme directory wp-content/themes/royal/, not in wp-content/plugins and reupload it from the theme package in royal folder, not from the woocommerce plugin folder.

Translations will be kept if you just overwrite theme files, but do not delete old folder and upload a new one, just overwrite it!

Regards,
Eva Kemp.

#143957 Copied In reply to: Products on sale at home

Eva Kemp

Support staff

October 26, 2016 at 09:12

Hello,

We have discounts for the clients who want to buy more than one license. We’ll send the detailed information to your email address.

Regards,
Eva Kemp.

#143956 Copied In reply to: Discounts!

Eva Kemp

Support staff

October 26, 2016 at 08:55

Hello,

Please give us access to files editor in Appearance > Editor, as now we can’t see this option in your WP Dashboard.

Thank you.
Regards,
Eva Kemp.

#143953 Copied In reply to: header height and widget color change

Eva Kemp

Support staff

October 26, 2016 at 07:49

Hello,

Please specify what folder your site is located in.

Regards,
Eva Kemp.

#143944 Copied In reply to: Website Not Working

Eva Kemp

Support staff

October 25, 2016 at 18:58

Hello,

If you mean rtl version, for now it’s not supported. Please take our apologies.

Regards,
Eva Kemp.

#143915 Copied In reply to: Arab language

Eva Kemp

Support staff

October 25, 2016 at 18:56

Hello,

There is no html code for color as gradient color was used:
http://storage6.static.itmages.com/i/16/1025/h_1477418033_2181288_65e77d3308.jpeg
http://storage6.static.itmages.com/i/16/1025/h_1477418148_8857827_da644e2c96.jpeg
http://storage3.static.itmages.com/i/16/1025/h_1477418211_5481677_5d4b5780af.jpeg

Regards,
Eva Kemp.

#143914 Copied In reply to: Colors for Book Publisher them
Eva Kemp

Support staff

October 25, 2016 at 18:47
Hello,

To change grey background in the footer you need edit the code that you added in your style.css file in the child theme:
```
.footer-top.footer-top-2 {
    background: #eee;
}
```
As for the blockquote in the footer, it’s added in static block “foot1 left”. To remove it you can delete the widget in Appearance > Widgets > “Footer 2” area.

Regards,
Eva Kemp.
#143913 Copied In reply to: header height and widget color change
Eva Kemp

Support staff

October 25, 2016 at 16:37

Hello,

WPML plugin doesn’t have such feature. Please read their topic https://wpml.org/forums/topic/translate-url-for-pagination/

Regards,
Eva Kemp.

#143906 Copied In reply to: Links with translation

Eva Kemp

Support staff

October 25, 2016 at 16:23

Hello,

You’re welcome.

Regards,
Eva Kemp.

#143902 Copied In reply to: Display on smartphone
Eva Kemp

Support staff

October 25, 2016 at 16:10
Hello,

In this case remove class .page-id-8839 in the previous code, so it will be:
```
@media (max-width: 480px) {.span4.product-category {
    width: 48% !important;
    display: inline-table !important;
}}
```
Regards,
Eva Kemp.
#143899 Copied In reply to: Display on smartphone
Eva Kemp

Support staff

October 25, 2016 at 15:22

Hello,

Seems there is incompatibility of that plugin with the theme.
We don’t guarantee full compatibility with 3rd-party plugins.
You can contact our customization service to fix this issue https://www.8theme.com/customization-services/

Regards,
Eva Kemp.

#143890 Copied In reply to: Advanced Ajax Product Filter plugin vol3
Eva Kemp

Support staff

October 25, 2016 at 15:15
Hello,

Add this code in Custom CSS:
```
@media (max-width: 480px) {.page-id-8839 .span4.product-category {
    width: 48% !important;
    display: inline-table !important;
}}
```
Regards,
Eva Kemp.
#143889 Copied In reply to: Display on smartphone
Eva Kemp

Support staff

October 25, 2016 at 13:36

Hello,

No problem. Glad to hear you’ve figured it out )

Regards,
Eva Kemp.

#143877 Copied In reply to: Woocommerce Cross Sell

Eva Kemp

Support staff

October 25, 2016 at 13:35

Hello,

Please check single product page now.

Regards,
Eva Kemp.

#143876 Copied In reply to: Shop questions

Eva Kemp

Support staff

October 25, 2016 at 12:44

Hello,

Such issue hasn’t happened to our other clients and our test sites work properly.
Maybe the problem is related to your server or database. Ask your hosting provider support to check error_log files to investigate the issue.

Regards,
Eva Kemp.

#143864 Copied In reply to: Saved theme settings aut revert back to default

Eva Kemp

Support staff

October 25, 2016 at 12:40

Hello,

Please show a product where you added cross-sells and provide WP admin credentials.

Regards,
Eva Kemp.

#143863 Copied In reply to: Woocommerce Cross Sell
Eva Kemp

Support staff

October 25, 2016 at 10:36
Hello,

Please try this css code:
```
.woocommerce-LoopProduct-link .wr-c, .pagination-cubic {
    display: none;
}
.after-shop-loop .pagination-cubic {
    display: block !important;
}
```
Regards,
Eva Kemp.
#143839 Copied In reply to: Advanced Ajax Product Filter plugin vol3
Eva Kemp

Support staff

October 25, 2016 at 10:14

Hello @JJVR1990,

Please take our apologies but we did our best to improve theme speed loading. For now we can do nothing. If you want to get refund you need contact Envato support https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

Regards,
Eva Kemp.

#143836 Copied In reply to: admin-ajax.php slows down site

Eva Kemp

Support staff

October 25, 2016 at 10:11

Hello,

We checked the issue on different PC’s and Mac OS and didn’t get it, we see arrows when hovering the image.

Try to check on different PC’s and reply back.

Regards,
Eva Kemp.

#143834 Copied In reply to: Product gallery slideshow arrows not showing in Safari

Eva Kemp

Support staff

October 25, 2016 at 09:24

Hello @Steve03,

Unfortunately we couldn’t reproduce the issue. Mobile menu is working on our side (both on the phone and in browser mobile view). Try to check in another browser and other devices.

Regards,
Eva Kemp.

#143826 Copied In reply to: Menu Button does not work on responsive design – mobile

Eva Kemp

Support staff

October 25, 2016 at 08:28

Hello,

You’re welcome.

Regards,
Eva Kemp.

#143814 Copied In reply to: Visual Composer not saving homepage changes after Woopress checkout file changes

Eva Kemp

Support staff

October 25, 2016 at 08:10

Hello,

This is related to “Woocommerce category accordion” plugin. Check it.

Regards,
Eva Kemp.

#143806 Copied In reply to: Edit Single Product Page

Eva Kemp

Support staff

October 25, 2016 at 07:53

Hello,

You’re welcome.

Regards,
Eva Kemp.

#143803 Copied In reply to: translation issue in cart

Eva Kemp

Support staff

October 24, 2016 at 19:20

Hello,

Sorry, but for now you should update the theme via FTP as described in the documentation https://www.8theme.com/demo/docs/legenda/#!/installation_upgrade (“Theme Upgrade”).

Regards,
Eva Kemp.

#143781 Copied In reply to: Auto-Update? anytime soon?
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