Forum Replies Created

Viewing 30 posts - 1,441 through 1,470 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Support staff
    October 24, 2016 at 17:36

    Hello,

    Pay attention to the code you inserted in Global Custom CSS section. The arrows are shown as code &gt in this part .sidebar-right .menu &gt li &gt a, edit the code in your Custom CSS and replace it with >. Also I asked you to provide correct credentials to wp-admin panel to check the footer.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    October 24, 2016 at 16:58

    Hello,

    Have you changed FTP credentials? We can’t log in now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    October 24, 2016 at 16:11

    Hello,

    After what changes are the settings restored back? Please provide FTP and WP admin credentials. Specify how to replicate the issue.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    October 24, 2016 at 14:51

    Hello,

    The same issue persists with default WordPress theme Twenty Sixteen. Check if you fill in correct API key, also read this article https://docs.brainstormforce.com/how-to-create-google-api-key-in-order-to-make-the-google-map-element-work/ .

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    October 24, 2016 at 13:19

    Hello,

    Please update the theme to 2.8 version.

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    October 24, 2016 at 10:40

    Hello,

    I’ve added this code to remove header:

    .header-wrapper {
       display: none;
    }

    Please check.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    October 24, 2016 at 10:01

    Hello,

    I’ve created child theme and made changes in the file wp-content/themes/legenda-child/woocommerce/content-single-product.php.
    Please check the page now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    October 24, 2016 at 09:44

    Hello,

    Please provide FTP and WP admin credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    October 24, 2016 at 09:38

    Hello,

    Please also use this code:

    .archive .row-count-3 .product:nth-child(3n+1) {
        clear: both !important;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    October 24, 2016 at 09:35

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    October 24, 2016 at 09:34

    Hello,

    We’ve forwarded your query to our developers.
    Thank you for the notice.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    October 24, 2016 at 09:31

    Hello,

    Sorry, but your query is a bit unclear. There is price range on Shop page for your products. Do you mean you want to show variations on single product pages?
    Please read Woocommerce documentation https://docs.woocommerce.com/document/variable-product/

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    October 24, 2016 at 09:27

    Hello,

    Your screenshot can’t be viewed. It contains errors. Please re-make it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    October 24, 2016 at 09:24

    Hello,

    Add this code in Global Custom CSS section:

    .eg-home-sidebar-element-12-a {
      margin: 0px 0px 5px 0px !important;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    October 24, 2016 at 09:08

    Hello,

    We checked the page in Safari browser and arrows are shown https://infinit.io/_/3aCuBzV .
    Could you please show a screenshot? What Safari version are you using?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    October 24, 2016 at 09:05

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    October 24, 2016 at 09:03

    Hello,

    We can’t access wp-admin panel. There is 404 error.
    Please provide correct url.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    October 24, 2016 at 09:00

    Hello,

    Your credentials are incorrect. Please check them.
    To change background color for sidebar use this code:

    .sidebar-right {
       background: rgba(189, 164, 134, 0.79);
    }

    and to change links color:

    .sidebar-right .menu > li > a {
        color: black !important;
    }
    .sidebar-right .menu > li > a:hover {
        color: white !important;
    }

    As for the footer please provide correct credentials.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    October 24, 2016 at 08:52

    Hello,

    I don’t see Tabs element in your home page. Add it.
    Also update the theme to the latest version https://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976
    Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    October 24, 2016 at 08:41

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    October 24, 2016 at 08:38

    Hello,

    I’ve enabled the option “Include styles from “Ultimate Addons for Visual Composer” on every page” in Theme Options > General. Check footer now. As for Post Slider you have to create one more post in admin panel.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    October 24, 2016 at 08:24

    Hello,

    Just to confirm: do you want to translate “post_type” or “product”? Do you want to translate “page” or remove pagination as “2”, “3” and so on?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    October 24, 2016 at 08:17

    Hello,

    We checked the issue with default WordPress theme and it persists there too.
    Try to reupload Visual Composer plugin. Also check error log on your server (ask hosting provider support to help you with it) if there are any errors.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    October 21, 2016 at 19:27

    Hello,

    To get theme compatible with your 3rd-party plugin you need disable Ajax “Add to Cart” option in Theme Options > Single Product Page. Please try it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    October 21, 2016 at 19:23

    Hello,

    We didn’t get issues with Woocommerce plugin after update on our test site.
    Are you getting any errors on the site?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    October 21, 2016 at 17:48

    Hello,

    Please show a page where the issue persists and provide WP admin credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    October 21, 2016 at 17:36

    Hello,

    I’ve added this code in .htaccess file:

    <IfModule mod_headers.c>
       Header set Access-Control-Allow-Origin "*"
    </IfModule>

    Clear browser cache and check cart widget now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    October 21, 2016 at 17:27

    Hello,

    Just resave mentioned categories in WP Dashboard > Products > Categories and check them after them.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    October 21, 2016 at 15:43

    Hello,

    Please provide FTP and WP admin credentials in private content and specify to what strings you want to change those elements.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    October 21, 2016 at 14:09

    Hello,

    The problem is not related to our theme, but to Woocommerce. We activated their theme Storfront and the issue persists there too. We recommend you to contact their support, perhaps they have some solution for you.

    Regards,
    Eva Kemp.

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Viewing 30 posts - 1,441 through 1,470 (of 31,382 total)
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