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Viewing 30 posts - 121 through 150 (of 31,382 total)

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Eva Kemp

Support staff

February 24, 2017 at 17:52

Hello,

Could you please show a screenshot what you want to achieve?

Thank you.
Regards,
Eva Kemp.

#155741 Copied In reply to: Custom Sidebar

Eva Kemp

Support staff

February 24, 2017 at 17:51

Hello,

Please just add the categories on the page where you want to show them.
I’ll give you css code to hide them for desktop, so they will be visible only on mobile.

Regards,
Eva Kemp.

#155740 Copied In reply to: Mobile Site

Eva Kemp

Support staff

February 24, 2017 at 17:49

Hello,

Could you please show a screenshot what you need to translate or provide direct page link?

Thank you.
Regards,
Eva Kemp.

#155739 Copied In reply to: TAXONOMY TRANSLATION

Eva Kemp

Support staff

February 24, 2017 at 17:46

Hello,

As I see the problem is related to your child theme files as shown in the browser console http://storage5.static.itmages.com/i/17/0224/h_1487954758_8716301_925252aa10.jpeg .
You need check your files that you customized.

Regards,
Eva Kemp.

#155736 Copied In reply to: Mobile menu icon doesn’t trigger navigation menu on certain pages

Eva Kemp

Support staff

February 24, 2017 at 17:42

Hello,

21. I’ve commented the line 1826 in etheme.js file. Please check categories now.

24. That topic was created just for suggestions and our admins will discuss your query whether it should be added in the theme update or not.

26. As I see you created Subscribe form and its shortcode is [mc4wp_form id="4173"].
Please use this one. Or do you want to use this form http://storage8.static.itmages.com/i/17/0224/h_1487953273_7779986_b8f19ab137.jpeg ?

Regards,
Eva Kemp.

#155735 Copied In reply to: Product page

Eva Kemp

Support staff

February 24, 2017 at 15:37

Hello,

I’ve sent IP address to your email.
Please check it.

Regards,
Eva Kemp.

#155714 Copied In reply to: Site Note Loading after Update

Eva Kemp

Support staff

February 24, 2017 at 13:20

Hello,

Sorry, but still the same error.
Perhaps your server is blocking our IP?
Is there any Firewall?

Regards,
Eva Kemp.

#155700 Copied In reply to: Site Note Loading after Update

Eva Kemp

Support staff

February 24, 2017 at 13:13

Hello @BrownLeopard,

Try to change images sizes in Woocommerce > Settings > Products > Display and then regenerate thumbnails with the plugin https://wordpress.org/plugins/regenerate-thumbnails/ .

Regards,
Eva Kemp.

#155696 Copied In reply to: Blurry product image

Eva Kemp

Support staff

February 24, 2017 at 12:46

Hello,

Unfortunately I’m still getting the error:
Error: Connection timed out
Error: Failed to retrieve directory listing

Is there any port number required or other special settings for FTP client?

Regards,
Eva Kemp.

#155690 Copied In reply to: Site Note Loading after Update

Eva Kemp

Support staff

February 24, 2017 at 10:41

Hello,

Please check the menu now.
Is that what you wanted?

Let us know.

Regards,
Eva Kemp.

#155660 Copied In reply to: Menu

Eva Kemp

Support staff

February 24, 2017 at 09:36

Hello,

I don’t see translation files in the directory wp-content/themes/blanco/languages, only default.pot file. Please read here how to translate the theme using Poedit program:
http://betterwp.net/wordpress-tips/create-pot-file-using-poedit./

Regards,
Eva Kemp.

#155656 Copied In reply to: Translation doesn't work after PoEdit translation

Eva Kemp

Support staff

February 23, 2017 at 16:54

Hello,

Please show a page where you added the categories loop and I’ll give css code to hide it on desktop.

Regards,
Eva Kemp.

#155609 Copied In reply to: Mobile Site

Eva Kemp

Support staff

February 23, 2017 at 16:52

Hello,

Seems you gave wrong FTP access, not for your “store” subdomain. Every change I do in the files, can’t be seen on the site.
Please check if these FTP credentials are for the “store” subdomain.

Thank you.
Regards,
Eva Kemp.

#155608 Copied In reply to: Translation doesn't seem to work
Eva Kemp

Support staff

February 23, 2017 at 16:18
Hello,

21. Please provide FTP credentials.

24. Sorry, but it can’t be done for now due to huge amount of work. Thank you for understanding.
You can leave your request in the topic for Suggestions and proposals https://www.8theme.com/topic/suggestions-and-proposals/ .

25. Please add this css code:
```
.et-search-result {
   display: none;
}
```
26. Sorry, but to create subscribe form, we recommend to use MailChimp plugin, it’s compatible with the theme.

27. Please show a page where you included that static block (not direct link for static block, but for the page).

28. Go to Woocommerce > Settings > Products > Display > Default Product Sorting, select “Sort by price(desc)”

Regards,
Eva Kemp.
#155604 Copied In reply to: Product page
Eva Kemp

Support staff

February 23, 2017 at 14:45

Hello,

We can’t connect via FTP getting the error:
Error: Connection timed out
Error: Failed to retrieve directory listing

Please check it.

Regards,
Eva Kemp.

#155602 Copied In reply to: Site Note Loading after Update

Eva Kemp

Support staff

February 23, 2017 at 14:27

Hello,

The fix was simple. We missed the option “Enable languages area” in Theme Options > Header. It’s enabled now and the content is shown in the top bar.
Please check.

Regards,
Eva Kemp.

#155601 Copied In reply to: Heade Top Bar Not Working
Eva Kemp

Support staff

February 23, 2017 at 11:01
Hello,

Please try to use Product Categories element from VC editor instead of Essential Grid.

For products, please use this css code in Custom CSS for mobile section:
```
.products-grid .product {
   width: 50% !important;
}
```
Regards,
Eva Kemp.
#155574 Copied In reply to: Mobile Site
Eva Kemp

Support staff

February 23, 2017 at 10:55

Hello,

I don’t see the code like <a href="tel:123-456-7890">Contact Us</a> in Call To Action settings. It should be added in Text element.
Try to replace Call To Action element with Text and we’ll help you to style the link as the button with css code.

Regards,
Eva Kemp.

#155572 Copied In reply to: Call to action
Eva Kemp

Support staff

February 23, 2017 at 10:42
Hello,

1. Fixed

2. Use this css code:
```
.price_slider_wrapper .price_slider_amount button {
    background-color: orange;
    color: black;
}
```
3. Use this css code:
```
.etheme_widget_search .button {
 color: black !important;
 background-color: orange !important;
}
```
Regards,
Eva Kemp.
#155568 Copied In reply to: Question webshop furniture
Eva Kemp

Support staff

February 23, 2017 at 10:20

Hello,

So do you need further assistance?
If so, please provide the credentials and give us a coupon code for testing.

Thank you.

Regards,
Eva Kemp.

#155565 Copied In reply to: Terms & conditions box issue on checkout

Eva Kemp

Support staff

February 23, 2017 at 10:13

Hello,

Our theme is compatible with WPML plugin https://wpml.org/ which you can use to create multilingual site.

Regards,
Eva Kemp.

#155563 Copied In reply to: Muliti Language WooCommerce
Eva Kemp

Support staff

February 23, 2017 at 09:51
Hello @mbertram,

Please add this code in Theme Options > Styling > Custom CSS > Custom CSS for mobile, Custom CSS for tablet:
```
.woocommerce .col2-set .col-1, .woocommerce-page .col2-set .col-1, .woocommerce .col2-set .col-2, .woocommerce-page .col2-set .col-2 {
    width: 100% !important;
}
```
Regards,
Eva Kemp.
#155558 Copied In reply to: Checkout Page Unresponsive for Mobile Users
Eva Kemp

Support staff

February 23, 2017 at 09:44

Hello,

I’ve edited the file wp-content/themes/classico/framework/templates/content.php and replaced the line 93 <?php the_excerpt(); ?> with this code <?php the_content(); ?>.

Please check your blog now.

Regards,
Eva Kemp.

#155557 Copied In reply to: Blog page not showing full content

Eva Kemp

Support staff

February 22, 2017 at 17:51

Hello,

Our theme supports all the plugin option, but if you use Minify mode it should be Manual. Minify settings http://prntscr.com/cq3b7v

To optimize CSS, JS, HTML use also Autoptimize plugin
http://prntscr.com/cq37am

To pass the “Eliminate render-blocking JavaScript and CSS in above-the-fold content”-rule use Above The Fold Optimization plugin
http://prntscr.com/cq39gp

Regards,
Eva Kemp.

#155510 Copied In reply to: Cosplay webshop
Eva Kemp

Support staff

February 22, 2017 at 17:43
Hello,

Sorry, for a delay.
You should fix these values:
– add a value here http://prnt.sc/ebx20v , for example http://prntscr.com/ebxnin
– add a comma here http://prnt.sc/ebx3iv
– for add to cart a comma is also needed http://prnt.sc/ebxks5

Also these scripts should be tied with some buttons, like:
```
<button onClick="fbq('track', 'Purchase');">Button Text</button>
<script>
function onClick() {
  fbq('track', 'Purchase');
};
</script>
```
Regards,
Eva Kemp.
#155509 Copied In reply to: FB Pixel variable
Eva Kemp

Support staff

February 22, 2017 at 17:32

Hello,

21. You can close the first category by editing wp-content/themes/royal/js/etheme.js file. Find and comment out line 1828
$this.find(‘>li’).first().find(‘.open-this’).html(minusIcon).parent().addClass(‘opened’).find(‘ul.children’).show();

23. Unfortunately there is no such feature.

24. Sorry, but we can’t recommend any of such plugins. We didn’t test them with the theme. You can search yourself among WordPress plugins.

25. Do you mean you want to hide search results that are shown when typing a search word?

26. You can use MailChimp plugin https://wordpress.org/plugins/mailchimp/ to create subscribe form.
Please place your static block on some page and we’ll provide custom css code to adjust the form.

27. To add background color, you need edit the row settings http://storage4.static.itmages.com/i/17/0222/h_1487780511_4547456_b3f520759b.jpeg .

Regards,
Eva Kemp.

#155504 Copied In reply to: Product page

Eva Kemp

Support staff

February 22, 2017 at 14:53

Hello,

You’re welcome.

Regards,
Eva Kemp.

#155486 Copied In reply to: Menu line

Eva Kemp

Support staff

February 22, 2017 at 12:27

Hello,

To fix the menu, I’ve disabled the plugins Max Mega Menu – Pro Addon, Max Mega Menu.
Now the menu is working fine.

To remove space above the slider in Danish site, I added 0px padding and margin in the column settings where Rev. Slider is added:
http://storage3.static.itmages.com/i/17/0222/h_1487761103_3922770_bedc2abdf4.jpeg

I’ve added some css code in CSS block on your pages to decrease the height of the row.

Please clear browser cache and check the home page now.

Regards,
Eva Kemp.

#155463 Copied In reply to: Menu line

Eva Kemp

Support staff

February 22, 2017 at 11:25

Hello,

That wasn’t file, but Inspector tool in the browser http://storage8.static.itmages.com/i/17/0222/h_1487759121_7570966_a557dfe9ca.jpeg .

Regards,
Eva Kemp.

#155451 Copied In reply to: Problem margin on home page

Eva Kemp

Support staff

February 22, 2017 at 10:59

Hello,

As I see your images are small – 600px × 297px.
Please upload high resolution pictures.

Regards,
Eva Kemp..

#155447 Copied In reply to: Homepage Banner\Slider – Blurred image
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Viewing 150 results - 121 through 150 (of 31,382 total)