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Viewing 30 posts - 1,471 through 1,500 (of 31,382 total)

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Eva Kemp

Support staff

October 21, 2016 at 13:03

Hello,

You’re welcome.

Regards,
Eva Kemp.

#143511 Copied In reply to: Category descriptions

Eva Kemp

Support staff

October 21, 2016 at 13:03

Hello,

As for pagination please refer to this topic http://wordpress.stackexchange.com/questions/57070/change-the-page-slug-in-pagination. To translate “post_type” you have to edit the file wp-content/themes/royal/framework/theme-functions.php in line 2128. Edit this part of code <a href="<?php echo esc_url( get_home_url().'/?s='.$args['s'].'&post_type='.$args['post_type'] ); ?>" , change “post_type” in this section .$args['s'].'&post_type=

Regards,
Eva Kemp.

#143510 Copied In reply to: Links with translation

Eva Kemp

Support staff

October 21, 2016 at 12:54

Hello,

Have you added additional content to Shop page?
If so this content is shown on search results page. You have to remove it.

Regards,
Eva Kemp.

#143504 Copied In reply to: Search Form

Eva Kemp

Support staff

October 21, 2016 at 12:23

Hello,

I’ve made the same effect as on default Woocommerce theme Storefront, I removed feature image in gallery edited the file in child theme wp-content/themes/royal-child/woocommerce/single-product/product-thumbnails.php. Please check now.

Regards,
Eva Kemp.

#143499 Copied In reply to: Shop questions

Eva Kemp

Support staff

October 21, 2016 at 12:07

Hello,

You need also edit wp-content/themes/royal/framework/theme-fucntions.php and remove the needed lines there in the section “! Send message from contact form” in line 1378.

Regards,
Eva Kemp.

#143498 Copied In reply to: Contact Form Modification

Eva Kemp

Support staff

October 21, 2016 at 09:41

Hello,

Please provide WP admin and FTP credentials in Private Content.

Regards,
Eva Kemp.

#143488 Copied In reply to: Over ordering issue

Eva Kemp

Support staff

October 21, 2016 at 08:45

Hello,

We’ll fix this issue in the next theme update.
Please take our apologies for inconveniences.

Regards,
Eva Kemp.

#143485 Copied In reply to: broken links in theme

Eva Kemp

Support staff

October 21, 2016 at 08:25

Hello @ingenuitor,

Please provide FTP and WP admin credentials in Private Content.

Regards,
Eva Kemp.

#143483 Copied In reply to: ERROR WHILE AJAX REQUEST on contact form

Eva Kemp

Support staff

October 21, 2016 at 08:15

Hello,

Please provide FTP and WP admin credentials in Private Content.

Regards,
Eva Kemp.

#143480 Copied In reply to: Edit Single Product Page

Eva Kemp

Support staff

October 21, 2016 at 08:13

Hello,

I’ve updated your translation files. Please check cart widget in the header now.

Regards,
Eva Kemp.

#143478 Copied In reply to: translation issue in cart

Eva Kemp

Support staff

October 21, 2016 at 08:06

Hello,

Try to install the plugin via FTP. Download the latest version here https://www.8theme.com/download-plugins/ and upload the extracted folder to wp-content/plugins directory.

Regards,
Eva Kemp.

#143472 Copied In reply to: LayerSlider plugin error: could not resolve host

Eva Kemp

Support staff

October 20, 2016 at 20:23

Hello,

Please provide FTP credentials.

Thank you.
Regards,
Eva Kemp.

#143447 Copied In reply to: Question about demos

Eva Kemp

Support staff

October 20, 2016 at 19:42

Hello,

You’re welcome.

Regards,
Eva Kemp.

#143441 Copied In reply to: Translation
Eva Kemp

Support staff

October 20, 2016 at 19:15
Hello,

Use this code in custom.css file:
```
.widget_nav_menu li a {
    color: red;
}
.widget_nav_menu ul {
   border: 1px solid green;
}
```
To change picture you can use any font Awesome icon http://fontawesome.io/icons/ and write its code instead of “f105”:
```
.widget_nav_menu li::before {
    content: "\f105";
}
```
Regards,
Eva Kemp.
#143433 Copied In reply to: How change apperance of side menu?
Eva Kemp

Support staff

October 20, 2016 at 19:09

Hello,

Please update the theme to the latest version and Woocommerce as well.
Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ and WordPress too.

Don’t forget to create back up of your files and database before starting update process!

Regards,
Eva Kemp.

#143432 Copied In reply to: Theme options disappeared!!!

Eva Kemp

Support staff

October 20, 2016 at 19:06

Hello,

Sorry, but such query requires additional customization which is beyond our basic support scope. You can contact our customization service https://www.8theme.com/customization-services/ regarding your issue.

Regards,
Eva Kemp.

#143429 Copied In reply to: Toggle Opened from anchor external link

Eva Kemp

Support staff

October 20, 2016 at 18:50

Hello,

I see “royal” and “royal-child” folders http://storage7.static.itmages.com/i/16/1020/h_1476985820_4997772_de3c62d434.jpeg .
Please show a screenshot.

Regards,
Eva Kemp.

#143426 Copied In reply to: Translation

Eva Kemp

Support staff

October 20, 2016 at 18:47

Hello,

Please update the theme to the latest version 2.8.
Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Regards,
Eva Kemp.

#143425 Copied In reply to: THEME OPTIONS NOT RESPONSIVE

Eva Kemp

Support staff

October 20, 2016 at 18:46

Hello,

As I see you’re using 2.7 version http://storage2.static.itmages.com/i/16/1020/h_1476985637_7232860_63622ddf6e.jpeg , but the latest version is 2.8 https://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976 .
So update the plugins and theme as I described in the previous post.

Regards,
Eva Kemp.

#143424 Copied In reply to: Question about demos

Eva Kemp

Support staff

October 20, 2016 at 18:44

Hello,

This has been fixed. Please check.

Regards,
Eva Kemp.

#143423 Copied In reply to: Category descriptions

Eva Kemp

Support staff

October 20, 2016 at 17:19

Hello,

The issue with slider has been fixed. Please check.

If the problem with blank page persists with default WordPress theme too then it’s not related to our theme, you can contact WordPress support for further solutions.

Regards,
Eva Kemp.

#143396 Copied In reply to: issues with theme rendering

Eva Kemp

Support staff

October 20, 2016 at 17:14

Hello,

Please update the theme to the latest version.
Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

After that check the site.

Regards,
Eva Kemp.

#143394 Copied In reply to: Question about demos

Eva Kemp

Support staff

October 20, 2016 at 17:11

Hello,

Please update the theme to the latest version.
Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Regards,
Eva Kemp.

#143393 Copied In reply to: Cant translate NO PRODUCTS WERE FOUND

Eva Kemp

Support staff

October 20, 2016 at 17:07

Hello,

We’re sorry, but we can’t recommend any 3rd-party plugins as we didn’t test them with the theme. You can search for some yourself and check them.

Unfortunately there is no option to search for categories in the theme.

Regards,
Eva Kemp.

#143392 Copied In reply to: Questions about search form

Eva Kemp

Support staff

October 20, 2016 at 17:05

Hello,

Please update the theme to the latest version.
Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Then provide us with FTP credentials.

Regards,
Eva Kemp.

#143391 Copied In reply to: Shop questions

Eva Kemp

Support staff

October 20, 2016 at 16:50

Hello,

Where do see it?
Please show a screenshot and provide WP admin credentials.

Regards,
Eva Kemp.

#143386 Copied In reply to: Translation

Eva Kemp

Support staff

October 20, 2016 at 16:16

Hello,

Please watch the video:
https://www.dropbox.com/s/tqkp8w5faw1fjjm/Safari.mp4?dl=0

We still can’t replicate the issue.

Regards,
Eva Kemp.

#143377 Copied In reply to: Over ordering issue
Eva Kemp

Support staff

October 20, 2016 at 14:04
Hello,

The problem was caused by this code in wp-config.php file:
```
if ($_SERVER['HTTP_X_FORWARDED_PROTO'] == 'https') {
       $_SERVER['HTTPS']='on';
}
```
I’ve commented it.
Check your site now.

Regards,
Eva Kemp.
#143363 Copied In reply to: Elements in wrong page
Eva Kemp

Support staff

October 20, 2016 at 13:58

Hello,

We checked the site in Safari browser and didn’t see the issue, the message is shown that there is only one product in stock http://prnt.sc/cwnq0o

Regards,
Eva Kemp.

#143361 Copied In reply to: Over ordering issue

Eva Kemp

Support staff

October 20, 2016 at 13:09

Hello @MinnaN,

You’re welcome.

Regards,
Eva Kemp.

#143354 Copied In reply to: Translating Legenda
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