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Forum Replies Created

Viewing 30 posts - 1,561 through 1,590 (of 31,382 total)

1 2 3 … 52 53 54 … 1,045 1,046 1,047

Eva Kemp

Support staff

October 15, 2016 at 12:19

You are welcome.

Regards,
Eva Kemp.

#142819 Copied In reply to: Text with Line – Change Style

Eva Kemp

Support staff

October 15, 2016 at 12:15

Hello,

Thank you for the information.
Have a nice day.

Regards,
Eva Kemp.

#142817 Copied In reply to: Added to cart popup doesnt show product's name anymore

Eva Kemp

Support staff

October 15, 2016 at 09:51

Hello,

Please provide WP admin credentials in Private Content.

Regards,
Eva Kemp.

#142808 Copied In reply to: Import demo data can not import demo product

Eva Kemp

Support staff

October 15, 2016 at 09:49

Hello @Royalty,

The problem was fixed both for variable and single products.
Please provide FTP and WP admin credentials.

Regards,
Eva Kemp.

#142807 Copied In reply to: Added to cart popup doesnt show product's name anymore

Eva Kemp

Support staff

October 15, 2016 at 09:44

Hello,

Please watch our tutorial how to update the theme

(it’s for Legenda theme but the process is the same).

You don’t need to reinstall the theme, just overwrite “royal” folder with new version via FTP.

Regards,
Eva Kemp.

#142806 Copied In reply to: mobile version – huge vertical space + menu problem

Eva Kemp

Support staff

October 15, 2016 at 08:17

Hello,

As I see promo popup is shown:
http://storage4.static.itmages.com/i/16/1015/h_1476515846_5064183_e2feccf40f.jpeg

Please check.

Regards,
Eva Kemp.

#142802 Copied In reply to: Promo Pop-Up Not Showing Up

Eva Kemp

Support staff

October 15, 2016 at 08:09

Hello @Royalty,

May we reupload theme files?
Please provide FTP credentials.

Regards,
Eva Kemp.

#142798 Copied In reply to: Added to cart popup doesnt show product's name anymore

Eva Kemp

Support staff

October 14, 2016 at 19:32

Hello,

You need download the plugins at this page https://www.8theme.com/download-plugins/ . Theme can be downloaded on TF site https://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976 , log in to your account and find the archive in Downloads section.

You mustn’t update child theme! Update only parent theme!
Create full backup of the site before starting update process.

Regards,
Eva Kemp.

#142776 Copied In reply to: mobile version – huge vertical space + menu problem

Eva Kemp

Support staff

October 14, 2016 at 19:16

Hello,

Fixed. Please check the pages.

Regards,
Eva Kemp.

#142772 Copied In reply to: Translation
Eva Kemp

Support staff

October 14, 2016 at 18:05
Hello,

For tabs I’ve added this css code:
```
.tabs .tab-title {
   color: black !important;
}
```
As for menu image, I’ve added this code in Custom CSS:
```
.menu-item-8878 .nav-sublist-dropdown {
    background-size: 100% 100%;
}
```
Please check it.

Regards,
Eva Kemp.
#142762 Copied In reply to: Translation
Eva Kemp

Support staff

October 14, 2016 at 17:40

Hello,

I’ve just checked the product “THE CHAMPIONS SOCKS” and it links to the correct page on mobile.
Please check it now.

Regards,
Eva Kemp.

#142756 Copied In reply to: Product in Woocommerce shop page linking to wrong product – responsive mode only

Eva Kemp

Support staff

October 14, 2016 at 17:35

Hello,

We didn’t find your screenshots. Please reupload them and provide WP admin credentials.

Regards,
Eva Kemp.

#142755 Copied In reply to: Duplicate User Profile in Myaccount->Addresses
Eva Kemp

Support staff

October 14, 2016 at 17:33
Hello,

I have to test all plugins to know which one is the problem? Right?
I saw your pict on “Boutique Aito”, but doenst appear on the menu (problem plugin too?)

Yes, you need disable all 3rd-party plugins to see image in the Appearance > Menus. Or disable them one by one to find it out.

Is it possible to delete “Catégorie : XXXXXXX” and ” 1 avis client”

I’ve added this code in Custom CSS:
```
.single-product-page .product-info .posted_in, .woocommerce-review-link {
    display: none;
}
```
and choose smaller font for product code please

Added this css code:
```
.single-product-page .product-info .sku_wrapper {
  font-size: 11px;
}
```
On the same page, below: font “advice” is white could you change to black please?

Do you mean the font for variations selection? If so, I’ve edited your code in Custom CSS to this:
```
.variations label {
   color: black !important;
}
```
Please check.

Regards,
Eva Kemp.
#142754 Copied In reply to: Translation
Eva Kemp

Support staff

October 14, 2016 at 17:19
Hello,

Please try this code in Global Custom CSS:
```
.emodal .emodal-title {
    display: inline-block;
    margin-right: 20px;
}
```
Regards,
Eva Kemp.
#142751 Copied In reply to: Product title for add to cart popup.
Eva Kemp

Support staff

October 14, 2016 at 17:06
Hello,

Please use this code in Theme Options > Custom CSS > Global Custom CSS:
```
.content-page .vc_separator h4 {
    font-family: open sans;
    font-size: 18px !important;
    color: red;
}
```
Regards,
Eva Kemp.
#142746 Copied In reply to: Text with Line – Change Style
Eva Kemp

Support staff

October 14, 2016 at 15:21

Hello,

There is a warning on your site:
Warning: file_exists(): open_basedir restriction in effect. File(/.) is not within the allowed path(s): (/var/www/clients/client5/web5/web:/var/www/clients/client5/web5/private:/var/www/clients/client5/web5/tmp:/var/www/apostolegc.net/web:/srv/www/apostolegc.net/web:/usr/share/php5:/usr/share/php:/tmp:/usr/share/phpmyadmin:/etc/phpmyadmin:/var/lib/phpmyadmin:/usr/share/php)

You need contact your hosting provider support to fix it.

Read more about it here:
http://www.templatemonster.com/help/open_basedir-restriction-in-effect-filex-is-not-within-the-allowed-paths-y.html

Regards,
Eva Kemp.

#142734 Copied In reply to: Demo data not working

Eva Kemp

Support staff

October 14, 2016 at 15:16

Hello,

You’re welcome.

Regards,
Eva Kemp.

#142732 Copied In reply to: Change text from add to cart button in productpages
Eva Kemp

Support staff

October 14, 2016 at 15:14
Hello,

Add this code in Theme Options > Styling > Custom CSS > Global Custom CSS:
```
.woocommerce .col2-set .col-1, .woocommerce-page .col2-set .col-1, .woocommerce .col2-set .col-2, .woocommerce-page .col2-set .col-2 {
    width: 100%;
}
```
Regards,
Eva Kemp.
#142730 Copied In reply to: Checkout Page
Eva Kemp

Support staff

October 14, 2016 at 15:08
Hello,

– I would like bigger pict to be near text
– Black font Title

Done.

-delete “information sur le produit”

I’ve added this css code:
```
.single-product-page .product-info .product_meta h4 {
    display: none;
}
```
– Product code and category bellow
– description product under title.

It requires additional customization which is beyond our basic support scope.

The problem with menu is caused by one of your 3rd-party plugins. When I deactivated them I was able to upload an image. Please check submenu of “Boutique Aito” menu item now.

Regards,
Eva Kemp.
#142727 Copied In reply to: Translation
Eva Kemp

Support staff

October 14, 2016 at 13:14

Hello,

Update WordPress to the latest version and reply back. Thank you.

Create a full backup of the site before update!

Regards,
Eva Kemp.

#142709 Copied In reply to: Translation

Eva Kemp

Support staff

October 14, 2016 at 12:40

Hello,

You have to re-add your widgets in child theme.

Regards,
Eva Kemp.

#142704 Copied In reply to: Translation

Eva Kemp

Support staff

October 14, 2016 at 12:36

Hello,

I’ve imported “Church” template. Please check the site.

Regards,
Eva Kemp.

#142702 Copied In reply to: Demo data not working

Eva Kemp

Support staff

October 14, 2016 at 12:19

Hello,

Please show a direct page where you want to make customizations and provide WP admin credentials.

Regards,
Eva Kemp.

#142699 Copied In reply to: Made Instagram Post like grid
Eva Kemp

Support staff

October 14, 2016 at 12:15
Hello,

Can i update to WordPress 4.6.1 ?

Yes, but always create full backup before each update.

– Is it possible to have 4 rows on woocommerce product on homepage?

I’ve added this code in CSS block in home page editor:
```
.products-grid.product-count-3 .product:nth-child(3n+1) {
    clear: none !important;
}
.sidebar-position-without .products-grid.product-count-3 .product {
    width: 240px !important;
}
```
– How can i have individual product pict same size pict category picture?

I’ve edited your code in Custom CSS to this:
```
@media (min-width:500px) {
.main-image-slider img {
    width: 62%!important;
    height: 90%px;margin-left:-20%;}
```
Clear browser cache and check.

– possible to Add “menu” & center like pict?

To center top items I’ve added this css code:
```
@media (max-width: 480px) {.custom-info-wrap .custom-info-block {
    display: block !important;
}}
```
As for mobile menu text I’ve created child theme for you and edited header.php file. Please check the site on smartphone now.

Regards,
Eva Kemp.
#142697 Copied In reply to: Translation
Eva Kemp

Support staff

October 14, 2016 at 08:35

Hello @JJVR1990,

Please provide FTP and wp admin credentials in Private Content.

Regards,
Eva Kemp.

#142678 Copied In reply to: admin-ajax.php slows down site

Eva Kemp

Support staff

October 14, 2016 at 08:21

Hello,

Please take our apologies but there is no such feature.

Regards,
Eva Kemp.

#142676 Copied In reply to: Product background image
Eva Kemp

Support staff

October 14, 2016 at 08:09
Hello,

1. I’ve added this css code:
```
.widget_shopping_cart .product_list_widget li {
    float: none;
}
```
Check cart widget in sidebar now.

2. To add border for single product image I’ve edited this code:
```
.products-grid .product .product-image-wrapper, .product-category img, .main-image-slider img {
   border: 1px solid black !important;
}
```
Please check.

Regards,
Eva Kemp.
#142673 Copied In reply to: Translation
Eva Kemp

Support staff

October 13, 2016 at 19:23

Hello,

You’re welcome.

Regards,
Eva Kemp.

#142649 Copied In reply to: Mega Menu Titles

Eva Kemp

Support staff

October 13, 2016 at 19:21

Hello,

Please refer to Woocommerce documentation https://docs.woocommerce.com/document/change-add-to-cart-button-text/

Regards,
Eva Kemp.

#142648 Copied In reply to: Change text from add to cart button in productpages

Eva Kemp

Support staff

October 13, 2016 at 19:20

Hello,

Please provide FTP credentials. May we reupload theme files?

Regards,
Eva Kemp.

#142647 Copied In reply to: Mobile view product photos
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Viewing 1,590 results - 1,561 through 1,590 (of 31,382 total)