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Viewing 30 posts - 1,621 through 1,650 (of 31,382 total)

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Eva Kemp

Support staff

October 12, 2016 at 14:06

Hello,

Thank you!
Please leave a review on TF site https://themeforest.net/item/woopress-responsive-ecommerce-wordpress-theme/reviews/9751050

We appreciate it very much!

Regards,
Eva Kemp.

#142440 Copied In reply to: Menu Images

Eva Kemp

Support staff

October 12, 2016 at 14:02

Hello,

Please show a page where you added video and provide wp-admin credentials.

Thank you.
Regards,
Eva Kemp.

#142439 Copied In reply to: Video in row

Eva Kemp

Support staff

October 12, 2016 at 13:55

Hello,

The credentials are incorrect. Please check them.

Regards,
Eva Kemp.

#142436 Copied In reply to: Problem with background footer
Eva Kemp

Support staff

October 12, 2016 at 13:53
Hello,

How to remove tab you can read here https://docs.woocommerce.com/document/editing-product-data-tabs/

Use this css code to change tab title color:
```
.tabs .tab-title.opened {
  color: grey;
}
```
Regards,
Eva Kemp.
#142435 Copied In reply to: Change title's color of selected tab
Eva Kemp

Support staff

October 12, 2016 at 13:49

Hello,

You’re welcome.

Regards,
Eva Kemp.

#142433 Copied In reply to: Insert another tabs in the product page

Eva Kemp

Support staff

October 12, 2016 at 13:49

Hello,

Please show on a screenshot what exactly you want to change.

Regards,
Eva Kemp.

#142432 Copied In reply to: Chance email text

Eva Kemp

Support staff

October 12, 2016 at 13:43

Hello,

Ok, let us know if any assistance is needed in the future.

Regards,
Eva Kemp.

#142428 Copied In reply to: Menu hight and cart icon
Eva Kemp

Support staff

October 12, 2016 at 13:14
Hello,

1. Use this code in Global Custom CSS section:
```
.mobile-nav li a, .mobile-nav-heading {
    color: #FFF !important;
}
.st-menu {
  background: grey;
}
```
2. Add this css code in Global Custom CSS:
```
.menu-icon::before {
   color: green;
}
```
Regards,
Eva Kemp.
#142422 Copied In reply to: Christmas Webshop
Eva Kemp

Support staff

October 12, 2016 at 13:09

Hello,

We don’t have front-page.php file in the Royal theme package.
Have you created it? Check this file or remove it as it’s absent in the theme by default.

Regards,
Eva Kemp.

#142421 Copied In reply to: Static frontpage fails

Eva Kemp

Support staff

October 12, 2016 at 13:04

Hello,

You’re welcome.

Regards,
Eva Kemp.

#142419 Copied In reply to: Setup static-front-page

Eva Kemp

Support staff

October 12, 2016 at 13:02

Hello,

You’re welcome.

Regards,
Eva Kemp.

#142417 Copied In reply to: Page scrolling issue

Eva Kemp

Support staff

October 12, 2016 at 13:02

Hello,

I suppose you updated the theme deleting old “royal” folder and uploaded a new version, didn’t you?
But you should overwrite old folder, don’t delete it.
Now you need copy your translation files from the child theme to wp-content/themes/royal/languages directory. Please do this.

Regards,
Eva Kemp.

#142416 Copied In reply to: Translations still being overwritten thus child theme

Eva Kemp

Support staff

October 12, 2016 at 12:56

Hello,

We’ve sent updated files to your email address. Please check it. Extract the archive and upload the files to the folder wp-content/themes/woopress/woocommerce/checkout.

Regards,
Eva Kemp.

#142415 Copied In reply to: Woocommerce Stripe plugin javascrpt conflict
Eva Kemp

Support staff

October 12, 2016 at 12:54
Hello,

Please use this code in Theme Options > Custom CSS > Global Custom CSS:
```
.header-type-6 .menu-wrapper .menu-main-container > ul .nav-sublist-dropdown {
    border: 2px solid blue;
}
```
Regards,
Eva Kemp.
#142414 Copied In reply to: Menu Images
Eva Kemp

Support staff

October 12, 2016 at 11:47

Hello,

You added admin credentials in previous topics.

On our demo we used images with sizes 209px × 120px.

You didn’t add CSS class for all sub items http://storage3.static.itmages.com/i/16/1012/h_1476269259_7611232_0f1771d3a4.jpeg
Please check all items.

Regards,
Eva Kemp.

#142404 Copied In reply to: Menu Images

Eva Kemp

Support staff

October 12, 2016 at 11:44

Hello,

Try to deactivate other 3rd-party plugins and check login form again.

Regards,
Eva Kemp.

#142402 Copied In reply to: ACCOUNT PENDING: Your account is currently not active. An administrator needs…
Eva Kemp

Support staff

October 12, 2016 at 11:11
Hello,

I’ve added this code in Global Custom CSS:
```
.rtl .mobile-nav {
   transform: translate3d(0px,0,0) !important;
}
.rtl .st-menu {
   transform: translateX(-110px) !important;
}
```
Check mobile menu now.

As for facebook and Twitter links, you said that you added them in the theme files, so you need edit the file again.
We recommend to make changes in the child theme because you’ll lose modifications after theme update.
BTW there is 2.7.3 version of Royal (I’ve already uploaded it to your server), if you activate it your links will disappear. So create child theme and make all changes there.

Regards,
Eva Kemp.
#142398 Copied In reply to: top menu showing up twice
Eva Kemp

Support staff

October 12, 2016 at 10:51

Hello,

I was able to set “Home” page as static front page when disabled all 3rd-party plugins. One of them caused the issue. I activated the plugins back.
Please check front page now.

Regards,
Eva Kemp.

#142395 Copied In reply to: Setup static-front-page

Eva Kemp

Support staff

October 12, 2016 at 09:37

Hello,

I’ve added the class “tooltip-wrap” for parent menu item. Please check it now.

Regards,
Eva Kemp.

#142377 Copied In reply to: Menu Images

Eva Kemp

Support staff

October 12, 2016 at 08:44

Hello,

We checked your site on Mac and didn’t found such issue.
You can modify scroll settings in Ultimate Addons section:
http://prnt.sc/csteow
or disable it.

Regards,
Eva Kemp.

#142373 Copied In reply to: Page scrolling issue

Eva Kemp

Support staff

October 12, 2016 at 08:39

Hello,

Sorry for a delay. We’ve sent files to your email address. Please check it. Extract the archive and upload the files to the directory wp-content/themes/classico/woocommerce/checkout.

Regards,
Eva Kemp.

#142372 Copied In reply to: New update Stripe Error on checkout

Eva Kemp

Support staff

October 12, 2016 at 08:24

Hello,

Ask your hosting provider support to increase PHP Max Input Vars value to 5000 instead of 1000, and then try to set static front page.

Regards,
Eva Kemp.

#142371 Copied In reply to: Setup static-front-page

Eva Kemp

Support staff

October 12, 2016 at 07:53

Hello.

I activated default WordPress theme and the same effect is showing there too.
So the problem is related to “Ultimate Addons for VC” plugin.
We recommend you to ask the plugin authors regarding this issue via comments section https://codecanyon.net/item/ultimate-addons-for-visual-composer/6892199/comments

Regards,
Eva Kemp.

#142367 Copied In reply to: Visual Composer Ultimate Addons HotSpot Module not working
Eva Kemp

Support staff

October 11, 2016 at 19:46
Hello,

Products titles in side bar are in white, we don’t see it

I’ve added this code in Custom CSS:
```
.span3.sidebar.sidebar-left .product_list_widget a {
    color: grey;
}
```
(On homepage) Is it possible to have less space between header menu and banner:
Suivez-nous: MAEVA – BIENVENUE – WELCOME ! Contactez-nous en direct 24/7 via le chat

I’ve assigned custom class for the Text element http://storage4.static.itmages.com/i/16/1011/h_1476211243_7297836_a2f3bd3980.jpeg and added this code: http://storage2.static.itmages.com/i/16/1011/h_1476211319_5853099_7b87995baf.jpeg

Regards,
Eva Kemp.
#142349 Copied In reply to: Change homepage color
Eva Kemp

Support staff

October 11, 2016 at 19:06

Hello,

You’re using old theme version.
Update it to 2.9.2 version.
Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Regards,
Eva Kemp.

#142348 Copied In reply to: Visual Composer Ultimate Addons HotSpot Module not working

Eva Kemp

Support staff

October 11, 2016 at 18:39

Hello,

You’re welcome.

Regards,
Eva Kemp.

#142344 Copied In reply to: Need some help – Maybe new documentation?

Eva Kemp

Support staff

October 11, 2016 at 18:37

Hello,

Please provide WP admin credentials in Private Content.

Regards,
Eva Kemp.

#142343 Copied In reply to: Visual Composer Ultimate Addons HotSpot Module not working

Eva Kemp

Support staff

October 11, 2016 at 18:34

Hello,

You’re welcome.

Regards,
Eva Kemp.

#142341 Copied In reply to: lost the footer

Eva Kemp

Support staff

October 11, 2016 at 18:32

Hello,

I’ve set “Large resolution from” value to 1600px in Theme Options > Responsive. Check the site now.

Regards,
Eva Kemp.

#142340 Copied In reply to: Change homepage color
Eva Kemp

Support staff

October 11, 2016 at 18:07
Hello,

I’ve added this code in Custom CSS:
```
.home.page.page-id-517 .page-wrapper {
    background-color: white !important;
}
.header-wrapper.header-type-1 {
   background-color: black !important;
}
```
Clear browser cache and check home page now.

Regards,
Eva Kemp.
#142335 Copied In reply to: Change homepage color
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