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Forum Replies Created

Viewing 30 posts - 1,651 through 1,680 (of 31,382 total)

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Eva Kemp

Support staff

October 11, 2016 at 17:45

Hello,

Have you added your “8theme – Static Block” widget to Footer area in Appearance > Widgets?
Please check it.

Regards,
Eva Kemp.

#142331 Copied In reply to: lost the footer

Eva Kemp

Support staff

October 11, 2016 at 17:02

Hello,

You need also add class with-tooltip to submenu items in Appearance > Menus.
Please try it.

Regards,
Eva Kemp.

#142328 Copied In reply to: Menu Images

Eva Kemp

Support staff

October 11, 2016 at 17:00

Hello,

Go to Pages > edit your home page > click “Backend editor” button http://storage3.static.itmages.com/i/16/1011/h_1476201618_1980844_0d6182280d.jpeg
Then open settings of Products element and edit them to your needs:
http://storage4.static.itmages.com/i/16/1011/h_1476201532_9509661_b7f4ba8aef.jpeg

Regards,
Eva Kemp.

#142327 Copied In reply to: Featured Products & Latest Products sections

Eva Kemp

Support staff

October 11, 2016 at 16:54

Hello,

You’re welcome.

Regards,
Eva Kemp.

#142325 Copied In reply to: Adjustments Menu & Sticky Menu

Eva Kemp

Support staff

October 11, 2016 at 16:31

Hello,

Ok, let us know when access is possible.

Regards,
Eva Kemp.

#142322 Copied In reply to: Menu hight and cart icon

Eva Kemp

Support staff

October 11, 2016 at 15:48

Hello,

We don’t guarantee full compatibility of 3rd-party plugins with the theme as we can’t test all plugins. So please contact our customization service.

Regards,
Eva Kemp.

#142319 Copied In reply to: Theme fault with Woothemes plugin
Eva Kemp

Support staff

October 11, 2016 at 15:46
Hello,

We can’t access WP Dashboard as the link redirects to this page:
http://storage6.static.itmages.com/i/16/1011/h_1476196968_7321254_1d11b34b04.jpeg

Please check it.
Have you modified theme files? Please provide FTP access as well.

To reduce menu height add this code in Global Custom CSS:
```
.navbar {
   padding: 0px 0;
}
```
Regards,
Eva Kemp.
#142318 Copied In reply to: Menu hight and cart icon
Eva Kemp

Support staff

October 11, 2016 at 15:23

Hello,

This requires solution from our developers. We recommend you to contact via this form https://www.8theme.com/customization-services/ and provide all details there.

Regards,
Eva Kemp.

#142314 Copied In reply to: Theme fault with Woothemes plugin

Eva Kemp

Support staff

October 11, 2016 at 15:09

Hello,

Go to backend editor of the page and use Visual Composer editor, select Products element there.
Also provide WP admin credentials in Private Content.

Regards,
Eva Kemp.

#142312 Copied In reply to: Featured Products & Latest Products sections

Eva Kemp

Support staff

October 11, 2016 at 14:30

Hello,

I checked order number #1475 as you told. Do you mean to check order confirmation in wp-admin panel or on Thank you page after checkout?

Regards,
Eva Kemp.

#142305 Copied In reply to: Theme fault with Woothemes plugin

Eva Kemp

Support staff

October 11, 2016 at 14:27

Hello,

The credentials are incorrect.
Please check them.

Regards,
Eva Kemp.

#142303 Copied In reply to: Menu hight and cart icon

Eva Kemp

Support staff

October 11, 2016 at 14:25

Hello,

You need edit Products element in VC editor and select how many items to show on mobile:
http://storage8.static.itmages.com/i/16/1011/h_1476192369_7005166_71251d1efb.jpeg

Regards,
Eva Kemp.

#142302 Copied In reply to: Featured Products & Latest Products sections

Eva Kemp

Support staff

October 11, 2016 at 13:29

Hello,

Please provide WP admin credentials in Private Content.

Regards,
Eva Kemp.

#142287 Copied In reply to: Menu hight and cart icon

Eva Kemp

Support staff

October 11, 2016 at 13:27

Hello,

As I see image and text are shown with our theme too:
http://storage4.static.itmages.com/i/16/1011/h_1476188828_2680322_4308429d95.jpeg

Please clarify where exactly you can’t see it.

Regards,
Eva Kemp.

#142286 Copied In reply to: Theme fault with Woothemes plugin

Eva Kemp

Support staff

October 11, 2016 at 11:44

Hello,

I don’t see any issues with scrolling. What browser are you checking in?
Could you please show a video of the problem?

Regards,
Eva Kemp.

#142271 Copied In reply to: Page scrolling issue

Eva Kemp

Support staff

October 11, 2016 at 11:41

Hello,

You need edit the file wp-content/themes/woopress/et-registration.php. If you want to modify registration form edit the file wp-content/themes/woopress/framework/theme-functions.php in line 1287.
Make your changes in the child theme to prevent losing them after theme update.

Regards,
Eva Kemp.

#142269 Copied In reply to: How to add extra columns in the registration page?

Eva Kemp

Support staff

October 11, 2016 at 11:36

Hello,

I don’t see any issues with scrolling. What browser are you checking in?
Also provide WP admin credentials in Private Content.

Regards,
Eva Kemp.

#142268 Copied In reply to: Page scrolling issue

Eva Kemp

Support staff

October 11, 2016 at 11:34

Hello,

The link you provided doesn’t work. Please check if you wrote domain name correctly.
Please show a page where we can upload an image to check the issue.
Have you updated the theme to 2.7.3 version?
Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.

Regards,
Eva Kemp.

#142267 Copied In reply to: Theme fault with Woothemes plugin

Eva Kemp

Support staff

October 11, 2016 at 08:25

Hello,

Please provide FTP/wp-admin credentials and credit card data in Private Content to check the issue.

Regards,
Eva Kemp.

#142247 Copied In reply to: New update Stripe Error on checkout

Eva Kemp

Support staff

October 11, 2016 at 08:18

Hello,

Please provide WP admin credentials in private content.

Regards,
Eva Kemp.

#142246 Copied In reply to: Can adjust url the post

Eva Kemp

Support staff

October 11, 2016 at 08:14

Hello,

Please provide correct FTP and WP admin credentials in Private Content and the details to fill in for credit card information to check the issue.

Thank you.
Regards,
Eva Kemp.

#142245 Copied In reply to: Stripe error

Eva Kemp

Support staff

October 11, 2016 at 07:52

Hello @jzrober,

You don’t need the license to use VC plugin.

All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them. This plugin works fine without activation and you can always get actual version if you want directly from us. The plugins can be downloaded from this link https://www.8theme.com/download-plugins/ . We update plugins with theme updates from time to time so plugins will be also updated with each next theme update. The option with registering of the plugins has been already added to plugin and this only allows you to get automatic updates and support for this plugin directly from an author if you need. You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from the author. This is how it works for all themes on Themeforest and not only in our case.

Regards,
Eva Kemp.

#142240 Copied In reply to: Blank Page Royal and Visual Composer

Eva Kemp

Support staff

October 10, 2016 at 19:41

Hello,

Your orders will be saved. Please be attentive, you should remove “woocommerce” folder in the directory wp-content/themes/classico and updated “woocommerce” folder will be uploaded during the theme update.

Regards,
Eva Kemp.

#142217 Copied In reply to: Add to Cart Stays loading doesnt do anything

Eva Kemp

Support staff

October 10, 2016 at 19:14

Hello,

Please read this article how to add custom font http://www.wpbeginner.com/wp-themes/how-to-add-custom-fonts-in-wordpress/ (paragraph “Adding Custom Fonts in WordPress Using CSS3 @font-face”).

Regards,
Eva Kemp.

#142215 Copied In reply to: Font in Legenda Theme

Eva Kemp

Support staff

October 10, 2016 at 19:12

Hello,

Please update the theme to the latest version.
Before update delete “woocommerce” folder in the directory wp-content/themes/classico/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Regards,
Eva Kemp.

#142214 Copied In reply to: Add to Cart Stays loading doesnt do anything

Eva Kemp

Support staff

October 10, 2016 at 18:28

Hello @pro2know,

You can read about it here http://php.net/manual/en/intro.image.php
Ask your hosting provider to install it on your server.

Regards,
Eva Kemp.

#142205 Copied In reply to: Blank Page Royal and Visual Composer
Eva Kemp

Support staff

October 10, 2016 at 17:43
Hello,

Please use this css code:
```
.menu > li a {
    font-family: Raleway;
}
```
Regards,
Eva Kemp.
#142199 Copied In reply to: Adjustments Menu & Sticky Menu
Eva Kemp

Support staff

October 10, 2016 at 16:28

Hello,

You need also change a value for function upload_max_filesize. Please do this.

Regards,
Eva Kemp.

#142194 Copied In reply to: Demo data not working

Eva Kemp

Support staff

October 10, 2016 at 16:12

Hello,

1. Links are back. Please check.

2. What exactly is not responsive? As I see slider and other Visual Composer elements are responsive http://storage8.static.itmages.com/i/16/1010/h_1476112080_5468650_77552fa7f3.jpeg .

3. Go to Pages > edit a page > use VC editor http://storage7.static.itmages.com/i/16/1010/h_1476112265_3090188_3c9b4b5fe6.jpeg , you can edit each row if you need.

4. I tried to enlarge browser window and your site works fine there. Please show a video to see how you’re getting that problem.

Thank you.
Regards,
Eva Kemp.

#142191 Copied In reply to: top menu showing up twice
Eva Kemp

Support staff

October 10, 2016 at 15:25
Hello,

Add this code in Global Custom CSS to show text in filter:
```
.product-categories > li > a, .product-categories > li > ul.children li > a {
   color: black !important;
}
```
After setting the color in the admin panel (theme options). The colors on the template started freaking out.

I went back to the original settings, but still showing naszablonie problem.

The second thing – changed the menu under the assumptions of my client and I have a problem with the quenching effect by clicking the filters.

Sorry, but these queries are unclear. Please specify what exactly you need ti achieve.

In addition, the filters are not hiding, after the swipe and block the entire site / shop.

I don’t see such issue on mobile. What device are you checking?

Regards,
Eva Kemp.
#142185 Copied In reply to: Mobile menu – doesn't work properly
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