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Forum Replies Created

Viewing 30 posts - 1,681 through 1,710 (of 31,382 total)

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Eva Kemp

Support staff

October 10, 2016 at 15:08

Hello,

You can activate maintenance mode temporarily and switch the theme so you can check it.

Regards,
Eva Kemp.

#142177 Copied In reply to: Stripe error

Eva Kemp

Support staff

October 10, 2016 at 15:07

Hello,

1. Where did you place Facebook/Linked In links? I don’t see them in the header even if my code is removed.

2. We didn’t mention on ThemeForest that Royal is compatible with rtl. There are only some styles included in rtl.css file. Also as I see VC elements on mobile are responsive. What exactly do you want to fix?

3. Edit each row with VC editor and select “Stretch row” option.

4. Try to reload a page. If you resize browser window you should always reload a page.

Regards,
Eva Kemp.

#142174 Copied In reply to: top menu showing up twice

Eva Kemp

Support staff

October 10, 2016 at 13:29

Hello,

You’re welcome.

Regards,
Eva Kemp.

#142156 Copied In reply to: Language switcher

Eva Kemp

Support staff

October 10, 2016 at 13:28

Hello,

Ajax is used for cart update and we’ll try to improve the functionality. Once it’s done we’ll include it into the theme update.

Regards,
Eva Kemp.

#142154 Copied In reply to: Loading time

Eva Kemp

Support staff

October 10, 2016 at 13:24

Hello @tominaga,

I’ve disabled the option “Show loader icon until site loading”. Now site is loading. Please check.

Regards,
Eva Kemp.

#142149 Copied In reply to: Blank Page Royal and Visual Composer

Eva Kemp

Support staff

October 10, 2016 at 11:00

Hello @tominaga,

After I put credentials at that url I got redirected to wp-admin link and there was Forbidden error again. Please check it.

Regards,
Eva Kemp.

#142115 Copied In reply to: Blank Page Royal and Visual Composer

Eva Kemp

Support staff

October 10, 2016 at 10:05

Hello,

We’re glad you’ve managed to find a solution.

Have a nice day!

Regards,
Eva Kemp.

#142095 Copied In reply to: Cart problem

Eva Kemp

Support staff

October 10, 2016 at 10:01

Hello,

Have you updated child theme or parent theme?
Please provide FTP credentials.

Regards,
Eva Kemp.

#142090 Copied In reply to: Translations still being overwritten thus child theme

Eva Kemp

Support staff

October 10, 2016 at 09:50

Hello @pro2know,

Please check if GD extension is installed on your server. Ask your hosting provider to install it.

Regards,
Eva Kemp.

#142083 Copied In reply to: Blank Page Royal and Visual Composer

Eva Kemp

Support staff

October 10, 2016 at 08:55

Hello @tominaga,

I’m getting “Forbidden” error when trying to log in to WP admin panel. Have you restricted access?
Please open it.

Regards,
Eva Kemp.

#142073 Copied In reply to: Blank Page Royal and Visual Composer

Eva Kemp

Support staff

October 10, 2016 at 08:52

Hello @jzrober,

I’ve installed Publisher template. Please check it in Pages section.

Regards,
Eva Kemp.

#142072 Copied In reply to: Blank Page Royal and Visual Composer

Eva Kemp

Support staff

October 10, 2016 at 08:47

Hello,

Are you using the plugin ReallySimpleCaptcha? Please deactivate it and activate the theme again.

Regards,
Eva Kemp.

#142069 Copied In reply to: Activate theme Error
Eva Kemp

Support staff

October 10, 2016 at 08:45
Hello,

I’ve added this code in Global Custom CSS:
```
#menu-main-menu-3 {
    display: none;
}
```
Please check menu now.

Regards,
Eva Kemp.
#142068 Copied In reply to: top menu showing up twice
Eva Kemp

Support staff

October 10, 2016 at 08:07

Hello,

Please activate default Woocommerce theme Storefront and try to update the plugin. Check if the issue persists with their theme and let us know the result.

Regards,
Eva Kemp.

#142061 Copied In reply to: Stripe error

Eva Kemp

Support staff

October 10, 2016 at 08:00

Hello,

Glad to hear it!
Have a nice day!

Regards,
Eva Kemp.

#142058 Copied In reply to: Mobile website not working properly

Eva Kemp

Support staff

October 7, 2016 at 18:17

Hello,

Find default.mo and default.po files in the wp-content/plugins/js_composer/locale directory, translate .po file and save with you language prefix, then move the file to the directory wp-content/languages/plugins.

Regards,
Eva Kemp.

#142006 Copied In reply to: Blog not displaying correctly.

Eva Kemp

Support staff

October 7, 2016 at 18:12

Hello @tominaga,

Please provide FTP and WP admin credentials in Private Content.
PHP Notice is not an error, it’s just a notice, you can ignore it, by the way it’s related to WordPress, not to the theme.

Regards,
Eva Kemp.

#142005 Copied In reply to: Blank Page Royal and Visual Composer

Eva Kemp

Support staff

October 7, 2016 at 18:10

Hello,

I’ve disabled “Stretch row” option and added the image. Please check the page now.

Regards,
Eva Kemp.

#142004 Copied In reply to: Footer disappeared and Live Chat Question

Eva Kemp

Support staff

October 7, 2016 at 17:34

Hello,

Go to Theme Options > Blog Layout > Excerpt length(words) and add the words number to show.

Regards,
Eva Kemp.

#142000 Copied In reply to: Blog not displaying correctly.

Eva Kemp

Support staff

October 7, 2016 at 17:00

Hello,

You’re welcome.

Regards,
Eva Kemp.

#141997 Copied In reply to: Candy webshop

Eva Kemp

Support staff

October 7, 2016 at 15:14

Hello,

Please read here how to link a slide:
https://www.themepunch.com/faq/how-to-hyperlink-slides-and-layers/

Regards,
Eva Kemp.

#141972 Copied In reply to: Jewe;ry demo question

Eva Kemp

Support staff

October 7, 2016 at 14:20

Hello,

You’re welcome.

Regards,
Eva Kemp.

#141960 Copied In reply to: Speeding up loading
Eva Kemp

Support staff

October 7, 2016 at 13:37
Hello,

Please add this code in Global Custom CSS:
```
.header-vertical-enable .container #product-pager {
    width: 315px !important;
}
#product-pager .owl-item {
    width: 130px !important;
}
```
Regards,
Eva Kemp.
#141953 Copied In reply to: Contact Form
Eva Kemp

Support staff

October 7, 2016 at 13:10
Hello,

I’ve added this code in child style.css file:
```
@media (max-width: 768px) {
.top-bar, .top-bar .languages-area {
    display: block !important;
}
#text-2 {
    display: none !important;
}
.mobile-nav-shown .mobile-nav #lang_sel_click a.lang_sel_sel {
   display: none !important;
}}

@media (min-width: 1200px){
  .languages-area #lang_sel_click a.lang_sel_sel {
   display: none;
}}
```
and add “Language Selector” widget in “Place in header top bar” area in Appearance > Widgets. Please clear browser cache and check the site now.

Regards,
Eva Kemp.
#141947 Copied In reply to: Language switcher
Eva Kemp

Support staff

October 7, 2016 at 12:37
Hello,

Use this code in Global Custom CSS:
```
.page-heading .woocommerce-breadcrumb {
  display: none;
}
```
Regards,
Eva Kemp.
#141942 Copied In reply to: Christmas Webshop
Eva Kemp

Support staff

October 7, 2016 at 12:29

Hello,

Please show a page where we can upload an image to check the issue. Also update the theme to 2.7.3 version.
Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.

Regards,
Eva Kemp.

#141937 Copied In reply to: Candy webshop

Eva Kemp

Support staff

October 7, 2016 at 12:14

Hello,

Yes, it’s related to Royal theme too. You can follow the instructions from that topic.

Regards,
Eva Kemp.

#141933 Copied In reply to: Fixing pagespeed issues

Eva Kemp

Support staff

October 7, 2016 at 12:11

Hello,

Ajax is used for cart update and we’ll try to improve the functionality. Once it’s done we’ll include it into the theme update. As for google map, it’s shown because of the option “Include styles from “Ultimate Addons for Visual Composer” on every page” in Theme Options > General. If you don’t use elements of Ultimate Addons for Visual Composer plugin in footer or sidebar, you can disable this option.

Regards,
Eva Kemp.

#141932 Copied In reply to: Speeding up loading

Eva Kemp

Support staff

October 7, 2016 at 08:30

Hello,

As I see plugins aren’t updated. Download plugins archives here https://www.8theme.com/download-plugins/ and update them via FTP.

Regards,
Eva Kemp.

#141892 Copied In reply to: Blog not displaying correctly.
Eva Kemp

Support staff

October 7, 2016 at 07:58
Hello,

To create multilingual site you need use WPML plugin which is compatible with the theme.
Add this code in Custom CSS for mobile section:
```
.languages li a, .languages li.active {
    font-size: 15px !important;
}
.header-type-3.slider-overlap .header .header-search {
    margin-right: 25px !important;
}
```
Regards,
Eva Kemp.
#141887 Copied In reply to: Tap targets
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