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Viewing 30 posts - 1,711 through 1,740 (of 31,382 total)

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Eva Kemp

Support staff

October 7, 2016 at 07:52

Hello @jzrober,

1. Do you mean you can’t preview the template on our demo? As I see it’s working https://www.8theme.com/demo/royal/royalmarket/?et_styles=1-9-0-15-4-1

2./4./5. Please provide WP admin credentials in Private Content.

3. Make sure your server meets the requirements described in the documentation https://www.8theme.com/demo/docs/royal/#!/installation_upgrade (“1.3 Requirements for Royal” section).

Regards,
Eva Kemp.

#141886 Copied In reply to: Blank Page Royal and Visual Composer

Eva Kemp

Support staff

October 7, 2016 at 07:46

Hello,

Please show a direct page where background image isn’t shown.

Regards,
Eva Kemp.

#141884 Copied In reply to: Footer disappeared and Live Chat Question

Eva Kemp

Support staff

October 6, 2016 at 20:12

Hello,

Please provide WP admin credentials in Private Content.

Regards,
Eva Kemp.

#141856 Copied In reply to: PROBLEMS WITH LAYOUT

Eva Kemp

Support staff

October 6, 2016 at 19:44

Hello,

Price Filter is shown http://storage6.static.itmages.com/i/16/1006/h_1475779372_1450099_3ef53f7f06.jpeg . Please note if you use one price for all products (e.g. $650 for all items then price filter won’t be shown because there is nothing to filter – only one price is used).

Please add the widgets that aren’t working to Shop sidebar and let us know.

Regards,
Eva Kemp.

#141853 Copied In reply to: Woocomerce Widgets
Eva Kemp

Support staff

October 6, 2016 at 19:38
Hello,

If you want to add Instagram icon you need add this code in wp-content/themes/woopress/framework/shortcodes.php file after line 2060:
```
if($instagram == 1) {
$html .= '
<li>
<a href="http://url_to_your_Instagram_page" class="'.$tooltip_class.'" title="'.__('Instagram', ET_DOMAIN).'" target="_blank">
<i class="ico-instagram"></i>
<svg width="38" height="38" xmlns="http://www.w3.org/2000/svg" class="circle">
<circle cx="19" cy="19" r="18" fill="rgba(255,255,255,0)" stroke="#000000"></circle>
</svg>
</a>
</li>
';
}
```
and

'instagram' => 1, after line 1979.

Use this code for “New” icon:
```
.type-label-1 .new {
    margin-top: 11px;
    font-size: 10px;
}
.type-label-1 {
    width: 40px;
    height: 40px;
}
```
Regards,
Eva Kemp.
#141852 Copied In reply to: Change one of the social media links in product page
Eva Kemp

Support staff

October 6, 2016 at 19:13

Hello,

After you changed slug you have to resave permalinks settings in wp-admin panel > Settings > Permalinks. Please try it.

Regards,
Eva Kemp.

#141847 Copied In reply to: Portfolio permalink and more details button

Eva Kemp

Support staff

October 6, 2016 at 18:57

Hello,

This requires additional customization which is beyond our basic support scope. You can order it via this form https://www.8theme.com/customization-services/

Regards,
Eva Kemp.

#141846 Copied In reply to: Hidden menu bar until scrool page

Eva Kemp

Support staff

October 6, 2016 at 18:48

Hello,

That was just a warning. You can ignore it. I’ve activated child theme and your site is working fine.
Please check.

Regards,
Eva Kemp.

#141845 Copied In reply to: Insert another tabs in the product page

Eva Kemp

Support staff

October 6, 2016 at 18:45

Hello,

IP address has been sent to your mail.
Please check it.

Regards,
Eva Kemp.

#141844 Copied In reply to: top menu showing up twice

Eva Kemp

Support staff

October 6, 2016 at 17:32

Hello,

You’re welcome.

Regards,
Eva Kemp.

#141834 Copied In reply to: Problem with menu and slider
Eva Kemp

Support staff

October 6, 2016 at 13:23
Hello,

Use this css code:
```
.menu .menu-full-width .nav-sublist-dropdown ul > li > a {
    font-size: 16px;
}
```
Regards,
Eva Kemp.
#141796 Copied In reply to: font size for submenu for fixed menu
Eva Kemp

Support staff

October 6, 2016 at 13:19

Hello,

Glad to hear it!
Have a nice day!

Regards,
Eva Kemp.

#141794 Copied In reply to: Sidebar on category category!

Eva Kemp

Support staff

October 6, 2016 at 13:18

Hello,

Please set sizes as described in the documentation https://www.8theme.com/demo/docs/woopress/#!/woocommerce , then regenerate thumbnails https://wordpress.org/plugins/regenerate-thumbnails/

Regards,
Eva Kemp.

#141793 Copied In reply to: Product Images Resolution (blurry)

Eva Kemp

Support staff

October 6, 2016 at 13:14

Hello @equality,

You’re welcome.

Regards,
Eva Kemp.

#141791 Copied In reply to: Dokan plugin not work

Eva Kemp

Support staff

October 6, 2016 at 13:13

Hello,

Please read here how to add custom tabs:
https://docs.woocommerce.com/document/editing-product-data-tabs/

Regards,
Eva Kemp.

#141790 Copied In reply to: Insert another tabs in the product page

Eva Kemp

Support staff

October 6, 2016 at 12:09

Hello,

Header type 3 is a transparent header and used for slider overlapping. So I’ve set slider in page editor http://storage6.static.itmages.com/i/16/1006/h_1475752164_2824087_a73ed72d5d.jpeg and removed the slider element from the page content. Please check header now.

Regards,
Eva Kemp.

#141778 Copied In reply to: Problem with menu and slider

Eva Kemp

Support staff

October 6, 2016 at 11:59

Hello,

Go to admin panel > Visual Composer > Role Manager > Post Types > Custom > tick “static blocks”.

Regards,
Eva Kemp.

#141775 Copied In reply to: problem with static block

Eva Kemp

Support staff

October 6, 2016 at 11:44

Hello,

Still the same error.
Seems like access is blocked on your server. Please contact hosting provider support regarding this issue.

Regards,
Eva Kemp.

#141770 Copied In reply to: top menu showing up twice
Eva Kemp

Support staff

October 6, 2016 at 11:41
Hello @equality,

The problem with dokan plugin has been fixed, the following css code has been added in custom.css:
```
.show_if_seller label.error:before{
	content:none;
}
.show_if_seller label.error{
	padding: 0;
	border: none;
}
```
Please check.

Regards,
Eva Kemp.
#141769 Copied In reply to: Dokan plugin not work
Eva Kemp

Support staff

October 6, 2016 at 08:31

Hello,

I’ve set footer block in home page editor in the section “Use custom footer for this page”. Please check footer now.

Pushover option should be enabled if you want to get notifications from the plugin.

Regards,
Eva Kemp.

#141739 Copied In reply to: Footer disappeared and Live Chat Question

Eva Kemp

Support staff

October 6, 2016 at 08:16

Hello,

The lowest slider shows related products from your categories where that product is added.
Up-sells are shown above http://storage3.static.itmages.com/i/16/1006/h_1475738236_2784464_d0d8aa0518.jpeg .

Regards,
Eva Kemp.

#141736 Copied In reply to: Mobile website not working properly

Eva Kemp

Support staff

October 6, 2016 at 07:56

Hello @equality,

Please check if the issue persists with default Woocommerce theme Storefront. If it is only with our theme please provide FTP and WP admin credentials in Private Content.

Regards,
Eva Kemp.

#141730 Copied In reply to: Dokan plugin not work

Eva Kemp

Support staff

October 5, 2016 at 19:14

Hello,

The problem is caused by Autoptimize plugin. Disable it, clear browser cache and check the site.

Regards,
Eva Kemp.

#141694 Copied In reply to: Mobile website not working properly

Eva Kemp

Support staff

October 5, 2016 at 19:00

Hello,

The problem was caused by your hosting settings.
Image is loaded from the path that is defined in “DOCUMENT_ROOT” variable. On a server where your site is located the path for DOCUMENT_ROOT is written:
_SERVER["DOCUMENT_ROOT"] /var/chroot/home/content/14/7925914/html
but your site is located in /var/chroot/home/content/14/7925914/html/baliskulls and this path is written for variable “SUBDOMAIN_DOCUMENT_ROOT”.
So to fix the issue I’ve changed the code $file_path = $_SERVER['DOCUMENT_ROOT'] . $file_path['path']; to $file_path = $_SERVER['SUBDOMAIN_DOCUMENT_ROOT'] . $file_path['path']; on line 121 in the file wp-content/themes/woopress/framework/images.php.

Regards,
Eva Kemp.

#141692 Copied In reply to: Few errors in my woopress theme

Eva Kemp

Support staff

October 5, 2016 at 18:26

Hello,

We removed the code http://prnt.sc/cq3qrk in etheme.js file.

Regards,
Eva Kemp.

#141687 Copied In reply to: Dokan plugin not work

Eva Kemp

Support staff

October 5, 2016 at 17:19

Hello,

You need edit the file wp-content/themes/royal/framework/theme-functions.php in line 1422.

Regards,
Eva Kemp.

#141677 Copied In reply to: message from contact form

Eva Kemp

Support staff

October 5, 2016 at 17:09

Hello,

You’re welcome.

Regards,
Eva Kemp.

#141674 Copied In reply to: Changing the product hover over?

Eva Kemp

Support staff

October 5, 2016 at 16:26

Hello,

Sorry, but there is no such option. It requires additional customization which is beyond our basic support scope. You can order customization service via the form https://www.8theme.com/customization-services/

Regards,
Eva Kemp.

#141668 Copied In reply to: Move top links of Login/Register/My Account

Eva Kemp

Support staff

October 5, 2016 at 16:15

Hello,

We can’t connect via FTP getting this error:
Error: Connection timed out
Error: Could not connect to server

Is there firewall on a server that blocks our IP?

Regards,
Eva Kemp.

#141666 Copied In reply to: top menu showing up twice

Eva Kemp

Support staff

October 5, 2016 at 16:05

Hello,

I don’t see any issues now:
http://storage6.static.itmages.com/i/16/1005/h_1475679954_8890092_defd82e86b.jpeg

Clear browser cache or check in another browser.

Regards,
Eva Kemp.

#141664 Copied In reply to: Dokan plugin not work
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