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Viewing 30 posts - 1,771 through 1,800 (of 31,382 total)

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Eva Kemp

Support staff

October 4, 2016 at 11:11

Hello,

Please provide FTP credentials.

Thank you.
Regards,
Eva Kemp.

#141446 Copied In reply to: Blank Page Royal and Visual Composer

Eva Kemp

Support staff

October 4, 2016 at 10:12

Hello,

Please check if the issue persists with Storefront – default Woocommerce theme, and let us know the result.

Regards,
Eva Kemp.

#141437 Copied In reply to: Candy webshop

Eva Kemp

Support staff

October 4, 2016 at 10:10

Hello,

The login and password are incorrect. Please check them. Also give us credentials to wp-admin panel.

Regards,
Eva Kemp.

#141436 Copied In reply to: Category descriptions of the blog

Eva Kemp

Support staff

October 4, 2016 at 10:01

Hello,

Please take our apologies but there is no such possibility. It requires additional customization which you can order via this form https://www.8theme.com/customization-services/

Regards,
Eva Kemp.

#141432 Copied In reply to: Change Filters setup on portfolio category

Eva Kemp

Support staff

October 3, 2016 at 18:15

Hello,

Thank you for notification. We’re glad you’ve found the solution.
We’ll forward your reply to our developers to fix that issue in the next update.

Regards,
Eva Kemp.

#141402 Copied In reply to: Payment Gateway Error Message

Eva Kemp

Support staff

October 3, 2016 at 18:11

Hello,

You need edit the Woocommerce file wp-content/plugins/woocommerce/templates/checkout/payment.php.

Regards,
Eva Kemp.

#141401 Copied In reply to: separate paragraph of payment options

Eva Kemp

Support staff

October 3, 2016 at 17:13

Hello,

You’re welcome.

Regards,
Eva Kemp.

#141390 Copied In reply to: Add a custom header image to the top of product category page

Eva Kemp

Support staff

October 3, 2016 at 12:05

Hello,

Please watch our tutorial:

Regards,
Eva Kemp.

#141370 Copied In reply to: Update 3.0.1 to new version

Eva Kemp

Support staff

October 3, 2016 at 11:02

Hello,

I’ve added that code and here is what I see:
http://storage9.static.itmages.com/i/16/1003/h_1475486766_1807632_4b5af8541d.jpeg

Have you changed font awesome icon anywhere on your site?

Regards,
Eva Kemp.

#141362 Copied In reply to: Site broken after update

Eva Kemp

Support staff

October 3, 2016 at 10:15

Hello,

The same warning regarding Google API key is shown with default WordPress theme. Check it yourself. So it’s not related to our theme. We recommend you to contact WordPress forums or Google support concerning this warning.

Regards,
Eva Kemp.

#141351 Copied In reply to: https stylesheet googleapis Lato font
Eva Kemp

Support staff

October 3, 2016 at 09:23
Hello,

I’ve edited your translation file and changed the strings you mentioned. Clear browser cache and check the site.

Use this css code for post grid images:
```
.vc_gitem-zone {
   background-size: contain !important;
}
```
Regards,
Eva Kemp.
#141341 Copied In reply to: Site broken after update
Eva Kemp

Support staff

October 3, 2016 at 09:07

Hello,

I’ve enabled the plugin back and set “Minify mode” option to “Manual”. The issue is fixed now.
Clear browser cache and check.

Regards,
Eva Kemp.

#141336 Copied In reply to: After updating can't go to dashboard
Eva Kemp

Support staff

October 3, 2016 at 08:43
Hello,

i cant access the following fields except for in the quick edit options

Some plugin is causing the issue. Disable them one by one to find it out.

is it possible to not show the category paths in the header on the product page

Add this css code in Global Custom CSS:
```
.page-heading .woocommerce-breadcrumb { 
   display: none;
}
```
is it possible to change sizing guide to “Color Chart” ?

You need edit the file wp-content/themes/woopress/framework/woo.php in line 878.

Regards,
Eva Kemp.
#141331 Copied In reply to: Your theme (WooPress – 8theme) contains outdated copies of some woocommerce file
Eva Kemp

Support staff

October 3, 2016 at 07:58
Hello @Marta Iraola,

Please use this css code:
```
.project-navigation .next-project .hide-info span.price, .project-navigation .prev-project .hide-info span.price {
   font-size: 12px !important;
}
```
```
.project-navigation .prev-project .hide-info img {
   display: none;
}
```
Regards.
Eva Kemp.
#141325 Copied In reply to: Problem with Theme Options
Eva Kemp

Support staff

October 3, 2016 at 07:47

Hello,

You need use some SEO plugin or contact SEO specialist regarding your query.

Regards,
Eva Kemp.

#141323 Copied In reply to: description on pages

Eva Kemp

Support staff

October 3, 2016 at 07:45

Hello,

Please provide WP admin credentials in Private Content.

Regards,
Eva Kemp.

#141322 Copied In reply to: Demo Content Wont load

Eva Kemp

Support staff

October 3, 2016 at 07:05

Hello,

I’ve resent the archive.
Check your mail.

Regards,
Eva Kemp.

#141315 Copied In reply to: What is the latest version of The Leader?

Eva Kemp

Support staff

October 3, 2016 at 06:46

Hello,

The issue was caused by W3 Total Cache plugin. I’ve disabled it. Please check now.

Regards,
Eva Kemp.

#141314 Copied In reply to: After updating can't go to dashboard

Eva Kemp

Support staff

October 1, 2016 at 11:46

Hello,

You’re welcome.

Regards,
Eva Kemp.

#141279 Copied In reply to: About version 4.6.1

Eva Kemp

Support staff

October 1, 2016 at 10:19

Hello,

For now it’s not supported. Our developers are working on this query to get it resolved in the next update.

Regards,
Eva Kemp.

#141271 Copied In reply to: PHP7 Support

Eva Kemp

Support staff

October 1, 2016 at 10:16

Hello,

I’ve updated your translation files and now “Qty” is translated. Clear browser cache and check.
Pleas try to set image sizes in Woocommerce > Settings > Products > Display (disable Hard Crop option) and check images after that.

Regards,
Eva Kemp.

#141270 Copied In reply to: Site broken after update
Eva Kemp

Support staff

October 1, 2016 at 09:01
Hello,

I’ve added this code in Global Custom CSS:
```
.search-results .row-count-3 .product:nth-child(3n+1) {
    clear: none;
}
```
Clear browser cache and check now.

Regards,
Eva Kemp.
#141265 Copied In reply to: Search function display is broken.
Eva Kemp

Support staff

October 1, 2016 at 08:28

Hello,

Please show a direct page where you added image in Category Header.

Regards,
Eva Kemp.

#141264 Copied In reply to: Add a custom header image to the top of product category page

Eva Kemp

Support staff

September 30, 2016 at 20:02

Hello,

You can add image in Products > Categories > edit a category > Category Header.

Regards,
Eva Kemp.

#141255 Copied In reply to: Add a custom header image to the top of product category page

Eva Kemp

Support staff

September 30, 2016 at 19:19

Hello,

You can update the plugin via admin panel if you bought the license. Did you buy it?
If no, download the archive https://www.8theme.com/download-plugins/ and upload new plugin version via FTP in wp-content/plugins directory.

Regards,
Eva Kemp.

#141253 Copied In reply to: google map problem

Eva Kemp

Support staff

September 30, 2016 at 18:57

Hello,

I’ve resent theme archive to your mail. Please check.

Regards,
Eva Kemp.

#141251 Copied In reply to: What is the latest version of The Leader?

Eva Kemp

Support staff

September 30, 2016 at 17:29

Hello,

Unfortunately zoom effect can’t be made for products on Shop page.
Please give full access to WP Dashboard as now I can’t see editor in Appearance section or provide FTP credentials.

Regards,
Eva Kemp.

#141235 Copied In reply to: Product zoom effect and modal box

Eva Kemp

Support staff

September 30, 2016 at 16:38

Hello,

Unfortunately we can’t still connect via FTP getting these errors:
Error: ssh_init: Name or service not known
Error: Could not connect to server

As for translation, try to update your translation .po file as described here http://betterwp.net/wordpress-tips/create-pot-file-using-poedit./ (the section “Updating a .po (and .mo) file”).

Set correct sizes for images in Woocommerce > Settings > Products > Display (disable Hard Crop option) and regenerate thumbnails.

Regards,
Eva Kemp.

#141228 Copied In reply to: Site broken after update

Eva Kemp

Support staff

September 30, 2016 at 14:23

Hello,

To remove black border go to Theme Options > Header > Enable hidden top panel > Off.
Again we can’t connect via FTP. Please check.

Regards,
Eva Kemp.

#141218 Copied In reply to: Site broken after update

Eva Kemp

Support staff

September 30, 2016 at 14:18

Hello,

You’re using deprecated Post Grid element on home page:
http://storage4.static.itmages.com/i/16/0930/h_1475241525_6294439_43d62a3f7f.jpeg
Remove it and re-add from a new VC version.

Regards,
Eva Kemp.

#141217 Copied In reply to: Site broken after update
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