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Viewing 30 posts - 1,801 through 1,830 (of 31,382 total)

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Eva Kemp

Support staff

September 30, 2016 at 13:34

Hello,

I see only default.po/.mo files in the directory wp-content/themes/legenda/languages. Have you updated the theme just uploaded it as a new folder without overwriting old folder?
You had to overwrite it. In this case copy your translation files from the old theme folder to a new one.

Regards,
Eva Kemp.

#141208 Copied In reply to: Site broken after update
Eva Kemp

Support staff

September 30, 2016 at 13:31
Hello,

To disable links try to use this code in child theme functions.php file:
```
remove_action( 'woocommerce_before_shop_loop_item', 'woocommerce_template_loop_product_link_open', 10 );
remove_action( 'woocommerce_after_shop_loop_item', 'woocommerce_template_loop_product_link_close', 5 );
```
How to create child theme read here https://codex.wordpress.org/Child_Themes .
As for zoom option, there is no such feature in the theme. Sorry.

Concerning modal box please provide WP admin credentials in Private Content.

Regards,
Eva Kemp.
#141207 Copied In reply to: Product zoom effect and modal box
Eva Kemp

Support staff

September 30, 2016 at 13:21

Hello,

Sorry, but I still can’t find any problem:
http://storage7.static.itmages.com/i/16/0930/h_1475236754_8518808_3572683908.jpeg

Please describe what issue you’re experiencing so we don’t guess.

Regards,
Eva Kemp.

#141205 Copied In reply to: About version 4.6.1

Eva Kemp

Support staff

September 30, 2016 at 12:54

Hello,

We can’t connect via FTP:
Error: ssh_init: Name or service not known
Error: Could not connect to server

Please check it.

Regards,
Eva Kemp.

#141202 Copied In reply to: Site broken after update

Eva Kemp

Support staff

September 30, 2016 at 12:47

Hello,

Please provide WP admin credentials in Private Content and specify what template version you want to install.

Regards,
Eva Kemp.

#141200 Copied In reply to: Says there's an error when I try and import the theme template

Eva Kemp

Support staff

September 30, 2016 at 12:10

Hello,

Could you please check the issue with Storefront theme (default Woocommerce theme)? Show us a screenshot if it works there. Also send us the data we need to enter for credit card to check the issue.

Regards,
Eva Kemp.

#141191 Copied In reply to: Payment Gateway Error Message

Eva Kemp

Support staff

September 30, 2016 at 10:03

Hello,

As I see shipping is shown http://storage9.static.itmages.com/i/16/0930/h_1475226127_8939600_ec1d38f96f.jpeg
Please clarify what you meant saying “Free and normal and for some reason does not work well. “. What exactly doesn’t work well?

Regards,
Eva Kemp.

#141176 Copied In reply to: About version 4.6.1

Eva Kemp

Support staff

September 30, 2016 at 09:20

Hello,

Unfortunately we can’t reproduce the issue with product page editor. Try to disable W3 Total Cache plugin and check the page again.

Regards,
Eva Kemp.

#141170 Copied In reply to: https stylesheet googleapis Lato font

Eva Kemp

Support staff

September 30, 2016 at 09:15

Hello,

Please provide FTP credentials.

Thank you.
Regards,
Eva Kemp.

#141167 Copied In reply to: Productcategory doesnt show products
Eva Kemp

Support staff

September 30, 2016 at 08:49
Hello,

1. This code overrides your other code:
http://storage5.static.itmages.com/i/16/0930/h_1475221534_7019206_2494258a07.jpeg

Remove all duplications regarding product title code and use only one code.

2. Use this css code:
```
.page-heading .title {
   text-transform: capitalize !important;
}
```
3. Do you mean you want to see background image of your site behind the breadcrumbs?
Please show a screenshot what you want to achieve for better understanding.

Regards,
Eva Kemp.
#141165 Copied In reply to: Christmas Webshop
Eva Kemp

Support staff

September 29, 2016 at 20:21

Hello,

You’re welcome.

Regards,
Eva Kemp.

#141151 Copied In reply to: Advanced AJAX Product Filters plugin
Eva Kemp

Support staff

September 29, 2016 at 19:46
Hello,

Add this code in Global Custom CSS section:
```
h1, .team-member .member-details h4 {
    font-family: Alegreya;
}
```
Regards,
Eva Kemp.
#141145 Copied In reply to: Changing font of the teammember
Eva Kemp

Support staff

September 29, 2016 at 19:23

Hello,

You’re welcome.

Regards,
Eva Kemp.

#141140 Copied In reply to: Footer not showing
Eva Kemp

Support staff

September 29, 2016 at 19:22
Hello,

I’ve added this code in Global Custom CSS section:
```
.woocommerce-placeholder.wp-post-image {
    display: none;
}
.product .product-image-wrapper .woocommerce-placeholder.wp-post-image {
    display: block;
}
```
Please check filter now.

Regards,
Eva Kemp.
#141139 Copied In reply to: Advanced AJAX Product Filters plugin
Eva Kemp

Support staff

September 29, 2016 at 19:02

Hello,

You’re welcome.

Regards,
Eva Kemp.

#141137 Copied In reply to: Touch Gestures Not Working On Mobile

Eva Kemp

Support staff

September 29, 2016 at 18:52

Hello,

As I see title attribute is shown with parent Royal theme, so the problem is with your child theme. Check the changes you’ve made there.

Regards,
Eva Kemp.

#141133 Copied In reply to: Title Attribute on Menu – Not Displaying
Eva Kemp

Support staff

September 29, 2016 at 17:50
Hello,

If you want to have font size of h1 for post title you can use this css code:
```
.single-post article.blog-post h2 {
   font-size: 24px;
}
```
Regards,
Eva Kemp.
#141129 Copied In reply to: Changes of the h1 of the posts
Eva Kemp

Support staff

September 29, 2016 at 17:45

Hello,

Please show a page where description should be shown.

Regards,
Eva Kemp.

#141127 Copied In reply to: Category descriptions of the blog

Eva Kemp

Support staff

September 29, 2016 at 16:56

Hello,

We don’t have such option to move cart widget to the menu. It requires additional customization. If you agree with it please contact our customization service via this form https://www.8theme.com/customization-services/ .

Regards,
Eva Kemp.

#141119 Copied In reply to: Cart in menu

Eva Kemp

Support staff

September 29, 2016 at 16:46

Hello,

Please take our apologies but we don’t provide support for 3rd-party plugins and don’t guarantee their full compatibility with the theme.

Regards,
Eva Kemp.

#141116 Copied In reply to: Cart in menu

Eva Kemp

Support staff

September 29, 2016 at 16:25

Hello,

You had white text color for your footer. I’ve changed it to black. Please check footer now.

Regards,
Eva Kemp.

#141112 Copied In reply to: Footer not showing

Eva Kemp

Support staff

September 29, 2016 at 15:51

Hello,

As I see your code is working:
http://storage3.static.itmages.com/i/16/0929/h_1475160728_4631412_7e379e0356.jpeg

Regards,
Eva Kemp.

#141107 Copied In reply to: Changing the menu font

Eva Kemp

Support staff

September 29, 2016 at 15:19

Hello,

Please provide WP admin credentials in Private Content.

Regards,
Eva Kemp.

#141097 Copied In reply to: Advanced AJAX Product Filters plugin

Eva Kemp

Support staff

September 29, 2016 at 13:20

Hello,

I checked your WP Dashboard and product page editor is loading on our side. Are you getting any errors?
Try to clear browser cache/cookies and check again.

Regards,
Eva Kemp.

#141075 Copied In reply to: https stylesheet googleapis Lato font

Eva Kemp

Support staff

September 29, 2016 at 10:34

Hello @JJVR1990,

You’re welcome.

Regards,
Eva Kemp.

#141063 Copied In reply to: admin-ajax.php slows down site

Eva Kemp

Support staff

September 29, 2016 at 10:08

Hello,

This is a known problem. Please read here:
https://wordpress.org/support/topic/woocommerce-error-credit-card-number-is-a-required-field/
https://wordpress.org/support/topic/stripe-for-woocommerce-not-passing-on-to-stipe-urgent/

Regards,
Eva Kemp.

#141061 Copied In reply to: Payment Gateway Error Message

Eva Kemp

Support staff

September 29, 2016 at 09:47

Hello @JJVR1990,

There was a mistype.
We meant 1.7.1 version.
If you’re using 1.7.1 Classico version, that’s the latest one.

Regards,
Eva Kemp.

#141059 Copied In reply to: admin-ajax.php slows down site

Eva Kemp

Support staff

September 29, 2016 at 09:46

Hello,

Please try to use this class .products-loop.

Regards,
Eva Kemp.

#141058 Copied In reply to: Advanced AJAX Product Filters plugin

Eva Kemp

Support staff

September 29, 2016 at 09:32

Hello,

As I see you’re using old theme version. Please update it.
Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Regards,
Eva Kemp.

#141055 Copied In reply to: About version 4.6.1

Eva Kemp

Support staff

September 29, 2016 at 08:37

Hello,

You’ve already created a topic regarding this issue. You’ll be notified there. This topic will be closed.

Regards,
Eva Kemp.

#141047 Copied In reply to: Problems with Shipments
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