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Forum Replies Created

Viewing 30 posts - 1,831 through 1,860 (of 31,382 total)

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Eva Kemp

Support staff

September 28, 2016 at 19:09

Hello,

No, it’ll be uploaded during theme update. Please note delete it in the theme directory, not in the plugins one.
Woocommerce settings will be saved.

Regards,
Eva Kemp.

#141015 Copied In reply to: Your theme (WooPress – 8theme) contains outdated copies of some woocommerce file

Eva Kemp

Support staff

September 28, 2016 at 17:23

Hello,

It’s fixed now. Clear browser cache and check.

Regards,
Eva Kemp.

#140995 Copied In reply to: Payment Page

Eva Kemp

Support staff

September 28, 2016 at 16:25

Hello,

Could you please clarify with more details? Specify what exactly you want to change.

Regards,
Eva Kemp.

#140986 Copied In reply to: setting different version of a section for mobile

Eva Kemp

Support staff

September 28, 2016 at 15:55

Hello,

I’ve changed the code in Global Custom CSS section. Please check now.

Regards,
Eva Kemp.

#140982 Copied In reply to: Payment Page

Eva Kemp

Support staff

September 28, 2016 at 15:43

Hello,

I activated default Woocommerce theme Storefront and breadcrumbs are the same:
http://storage9.static.itmages.com/i/16/0928/h_1475073818_4230677_12dc3ec60b.jpeg

You should contact Woocommerce support regarding your query.

Regards,
Eva Kemp.

#140981 Copied In reply to: CATEGORY SWITCHING WHEN CLICK ON A PRODUCT

Eva Kemp

Support staff

September 28, 2016 at 14:15

Hello,

Please clarify what problem you’re experiencing.

Regards,
Eva Kemp.

#140973 Copied In reply to: About version 4.6.1

Eva Kemp

Support staff

September 28, 2016 at 14:14

Hello,

You’re welcome.

Regards,
Eva Kemp.

#140971 Copied In reply to: Columns Keep Linking Back to "Thirty Years of Mac Page"

Eva Kemp

Support staff

September 28, 2016 at 13:51

Hello,

You’re welcome.

Regards,
Eva Kemp.

#140967 Copied In reply to: Payment Gateway Error Message

Eva Kemp

Support staff

September 28, 2016 at 12:59

Hello,

Please refer to these articles:
https://varvy.com/pagespeed/defer-loading-javascript.html
https://varvy.com/pagespeed/render-blocking-css.html
https://varvy.com/pagespeed/leverage-browser-caching.html
http://www.elegantthemes.com/blog/tips-tricks/optimize-images-for-your-wordpress-website

Regards,
Eva Kemp.

#140963 Copied In reply to: Pagespeed Google Insights

Eva Kemp

Support staff

September 28, 2016 at 12:51

Hello,

Glad to hear you’ve found a solution.

Regards,
Eva Kemp.

#140961 Copied In reply to: My Account Page

Eva Kemp

Support staff

September 28, 2016 at 12:49

Hello,

There is conflict between the plugin “Taxonomy Metadata” you’re using and our theme. At first download the latest version of Legenda https://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906 , because currently you have an old one and disable this plugin.

Regards,
Eva Kemp.

#140960 Copied In reply to: Installation error
Eva Kemp

Support staff

September 28, 2016 at 11:03
Hello,

Add this code in Theme Options > Styling > Custom CSS > Custom CSS for mobile:
```
.checkout .col-lg-5.col-md-5 {
    display: inline-block;
}
```
Regards,
Eva Kemp.
#140954 Copied In reply to: Checkout fault on mobile
Eva Kemp

Support staff

September 28, 2016 at 10:59

Hello,

This is how Woocommerce works. It’s not theme related. You should ask Woocommerce support regarding this issue.

Regards,
Eva Kemp.

#140953 Copied In reply to: CATEGORY SWITCHING WHEN CLICK ON A PRODUCT

Eva Kemp

Support staff

September 28, 2016 at 09:37

Hello,

You can try to use this plugin https://wordpress.org/plugins/stripe-for-woocommerce/ to take payments via credit card.

Regards,
Eva Kemp.

#140949 Copied In reply to: Payment Gateway Error Message

Eva Kemp

Support staff

September 28, 2016 at 08:46

Hello,

Please refer to this topic https://www.8theme.com/topic/single-product-page-navigation-buttons/

Regards,
Eva Kemp.

#140944 Copied In reply to: 2 PROBLEMS

Eva Kemp

Support staff

September 28, 2016 at 08:37

Hello,

We can’t test all plugins with the theme. As you know there is huge amount of them. A client can test a plugin himself.
Please contact our customization service for further help.

Thank you.
Regards,
Eva Kemp.

#140942 Copied In reply to: Payment Gateway Error Message
Eva Kemp

Support staff

September 28, 2016 at 08:28
Hello,

Add this code in your child style.css or in Global Custom CSS section:
```
.payment_methods input[type="radio"]:checked {
    background-image: url(https://testing.lyranara.com/wp-content/themes/royal/images/radio-icon-check.png);
    display: inline !important;
}
```
Regards,
Eva Kemp.
#140939 Copied In reply to: Payment Page
Eva Kemp

Support staff

September 28, 2016 at 08:20

Hello,

Unfortunately there is no solution for it. Please take our apologies.

Regards,
Eva Kemp.

#140936 Copied In reply to: 2 PROBLEMS

Eva Kemp

Support staff

September 28, 2016 at 08:18

Hello,

The reason is you added incorrect code in the layers of your slides:
http://storage2.static.itmages.com/i/16/0928/h_1475046997_4240063_1a825fcae4.jpeg

Check all slides and remove that code.

Regards,
Eva Kemp.

#140935 Copied In reply to: Columns Keep Linking Back to "Thirty Years of Mac Page"

Eva Kemp

Support staff

September 27, 2016 at 18:55

Hello,

Have you edited theme files? May we reupload the theme?
Please provide FTP credentials.

Thank you.
Regards,
Eva Kemp.

#140910 Copied In reply to: Columns Keep Linking Back to "Thirty Years of Mac Page"

Eva Kemp

Support staff

September 27, 2016 at 18:43

Hello,

This is related to your Ninja Forms plugin. Check its settings and configure to your needs.

Regards,
Eva Kemp.

#140907 Copied In reply to: Columns Keep Linking Back to "Thirty Years of Mac Page"

Eva Kemp

Support staff

September 27, 2016 at 18:11

Hello,

Please provide WP admin credentials in Private Content.

Regards,
Eva Kemp.

#140903 Copied In reply to: Columns Keep Linking Back to "Thirty Years of Mac Page"

Eva Kemp

Support staff

September 27, 2016 at 18:07

Hello,

I’ve added the code in home page CSS block of VC editor:
https://www.diigo.com/file/image/sqccderzddboqsrcdzceesrodc/slide.jpg
Please check the distance between pictures now.

Regards,
Eva Kemp.

#140902 Copied In reply to: Portfolio variant 3

Eva Kemp

Support staff

September 27, 2016 at 17:46

Hello,

Your site is under maintenance now.
Please provide WP credentials as well.

Thank you.
Regards,
Eva Kemp.

#140901 Copied In reply to: Some translations are not working

Eva Kemp

Support staff

September 27, 2016 at 17:43

Hello,

As Square is a 3rd-party plugin, its configuration isn’t included in our basic support scope.
Please contact our developers via this form https://www.8theme.com/customization-services/ and provide your credentials.

Regards,
Eva Kemp.

#140900 Copied In reply to: Payment Gateway Error Message

Eva Kemp

Support staff

September 27, 2016 at 17:39

Hello,

Use VC editor to add background image and enable parallax option in the row settings.

Regards,
Eva Kemp.

#140898 Copied In reply to: Parallax page
Eva Kemp

Support staff

September 27, 2016 at 15:16
Hello,

1. Please update the theme to the latest version and the plugins Ultimate VC Addons, Visual Composer, Slider Revolution https://www.8theme.com/download-plugins/

2. Add this code in Custom CSS for mobile:
```
.header-type-3.slider-overlap {
   background-color: black;
}
```
Regards,
Eva Kemp.
#140883 Copied In reply to: mobile version – huge vertical space + menu problem
Eva Kemp

Support staff

September 27, 2016 at 13:44

Hello,

You’re welcome.

Regards,
Eva Kemp.

#140875 Copied In reply to: problem with scrolling in iphone

Eva Kemp

Support staff

September 27, 2016 at 13:43

Hello,

As I see Advanced Carousel is shown http://storage5.static.itmages.com/i/16/0927/h_1474980243_8047695_1d0d4ae25b.jpeg .
Please clarify the issue with more details.

Regards,
Eva Kemp.

#140874 Copied In reply to: Portfolio variant 3

Eva Kemp

Support staff

September 27, 2016 at 10:51

Hello,

Use Post Grid element in Visual Composer editor, select “Etheme_portfolio” as Data Source and Posts Design set as “Portfolio” in the element settings.

Regards,
Eva Kemp.

#140855 Copied In reply to: Portfolio variant 3
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