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Forum Replies Created

Viewing 30 posts - 1,861 through 1,890 (of 31,382 total)

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Eva Kemp

Support staff

September 27, 2016 at 10:46

Hello,

Have you read this article https://www.sellercommunity.com/t5/Troubleshooting/Resource-Not-Found-while-trying-to-process-a-simple-payment/td-p/8187 ?
We recommend you to contact Square support as our theme doesn’t have any payment configurations, show them error log to investigate this issue.

Regards,
Eva Kemp.

#140854 Copied In reply to: Payment Gateway Error Message
Eva Kemp

Support staff

September 27, 2016 at 10:36
Hello,

Have you created footer as static block? Please read our documentation https://www.8theme.com/demo/docs/royal/#!/9_footer

As for the widget add this code in Global Custom CSS section:
```
.sidebar-widget .blog-post-list .date-event {
    background-color: #869342;
    border-color: #869342;
}
```
Regards,
Eva Kemp.
#140853 Copied In reply to: Color setting and footer
Eva Kemp

Support staff

September 27, 2016 at 10:33
Hello,

Please add this code in Custom CSS for mobile section:
```
.page-heading-slider .wpb_revslider_element {
   display: none;
}
```
I’ve enabled the option “Include styles from “Ultimate Addons for Visual Composer” on every page” in Theme Options > General. Clear browser cache and check mobile menu now.

Regards,
Eva Kemp.
#140851 Copied In reply to: mobile version – huge vertical space + menu problem
Eva Kemp

Support staff

September 27, 2016 at 06:48

Hello,

Please provide FTP and WP admin credentials in Private Content.

Regards,
Eva Kemp.

#140819 Copied In reply to: Installation error

Eva Kemp

Support staff

September 27, 2016 at 06:46

Hello,

As I see on tablet your site is displayed well. Please check from your side too.

Regards,
Eva Kemp.

#140818 Copied In reply to: Search Bar & Cart Widget – Alignment & Mobile Display Issues

Eva Kemp

Support staff

September 27, 2016 at 06:45

Hello,

All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them. This plugin works fine without activation and you can always get actual version if you want directly from us. The plugins can be downloaded from this link https://www.8theme.com/download-plugins/ . We update plugins with theme updates from time to time so plugins will be also updated with each next theme update. The option with registering of the plugins has been already added to plugin and this only allows you to get automatic updates and support for this plugin directly from an author if you need. You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from the author. This is how it works for all themes on Themeforest and not only in our case.

Regards,
Eva Kemp.

#140817 Copied In reply to: Visual Composer not working

Eva Kemp

Support staff

September 26, 2016 at 20:09

Hello,

Please see the screenshot http://storage8.static.itmages.com/i/16/0926/h_1474916952_9458382_61868fa369.jpeg , edit slider settings for mobile layout and set width under which you want to hide the slider.

Regards,
Eva Kemp.

#140804 Copied In reply to: mobile version – huge vertical space + menu problem

Eva Kemp

Support staff

September 26, 2016 at 18:28

Hello,

I’ve changed slider layout to “Auto” and set custom slider sizes for desktop and mobile.
Please check now.

Regards,
Eva Kemp.

#140801 Copied In reply to: mobile version – huge vertical space + menu problem

Eva Kemp

Support staff

September 26, 2016 at 18:18

Hello,

You provided empty FTP account. Please open access to the site files.

Regards,
Eva Kemp.

#140799 Copied In reply to: Some translations are not working

Eva Kemp

Support staff

September 26, 2016 at 11:30

Hello,

Please take our apologies but we don’t provide support for 3rd-party plugins.
If this plugin is incompatible with our theme you can try to use another one.

Regards,
Eva Kemp.

#140783 Copied In reply to: Broken link of mouse-over login-form in the header

Eva Kemp

Support staff

September 26, 2016 at 11:02

Hello,

You’re welcome.

Regards,
Eva Kemp.

#140780 Copied In reply to: title-tag without space between template and automatically added page name

Eva Kemp

Support staff

September 26, 2016 at 10:32

Hello,

If you want to show portfolio projects on homepage you need use Post Grid element in VC editor and select “portfolio” post type.

Regards,
Eva Kemp.

#140770 Copied In reply to: Portfolio in hompage

Eva Kemp

Support staff

September 26, 2016 at 10:30

Hello,

I’ve added this code in child header.php file echo " - "; in line 15.
Check titles now.

Regards,
Eva Kemp.

#140769 Copied In reply to: title-tag without space between template and automatically added page name

Eva Kemp

Support staff

September 26, 2016 at 09:25

Hello,

I’ve edited the settings in Theme Options > E-Commerce > Promo Popup.
Please check it now.

Regards,
Eva Kemp.

#140759 Copied In reply to: Setup the newsletter form popup

Eva Kemp

Support staff

September 26, 2016 at 09:16

Hello,

Sorry, but we don’t guarantee full compatibility of 3rd-party plugins with the theme.

Regards,
Eva Kemp.

#140758 Copied In reply to: Broken link of mouse-over login-form in the header

Eva Kemp

Support staff

September 26, 2016 at 08:38

Hello,

Please show a direct page where you have that divider and provide WP admin credentials.

Regards,
Eva Kemp.

#140746 Copied In reply to: Allign center divider

Eva Kemp

Support staff

September 26, 2016 at 08:35

Hello,

As I see you translated that text, so you need edit Woocommerce translation files and change the text.

Regards,
Eva Kemp.

#140744 Copied In reply to: Translation widget

Eva Kemp

Support staff

September 26, 2016 at 08:33

Hello,

Your query requires additional customization which is out of our basic support scope.
Also we don’t guarantee full compatibility of 3rd-party plugins with the theme.
You can order additional service via this form:
https://www.8theme.com/customization-services/

Regards,
Eva Kemp.

#140742 Copied In reply to: WC Autoship not working

Eva Kemp

Support staff

September 26, 2016 at 08:30

Hello,

Glad to hear it.

Have a nice day.
Regards,
Eva Kemp.

#140737 Copied In reply to: Rev Slider in Full Width – Responsiveness for Long Height Images

Eva Kemp

Support staff

September 26, 2016 at 08:28

Hello,

You need contact the plugin authors regarding this query.

Regards,
Eva Kemp.

#140733 Copied In reply to: Newsletter translation's issues

Eva Kemp

Support staff

September 26, 2016 at 08:26

Hello @GoosePT,

Are you using the latest version of Ultimate VC Addons? If no please update it https://www.8theme.com/download-plugins/ .
Also read this article:
https://docs.brainstormforce.com/how-to-create-google-api-key-in-order-to-make-the-google-map-element-work/

Regards,
Eva Kemp.

#140732 Copied In reply to: Google maps. NoApiKeys
Eva Kemp

Support staff

September 26, 2016 at 08:21
Hello,

Please use this code in Global Custom CSS:
```
.has-border .form-control {
   width: 180px;
}
```
As for cart widget, you’re using this code in Global Custom CSS:
```
.shopping-cart-widget {
    border: 1px dashed #fceac3;
}
```
Remove it from there and add to Custom CSS for desktop section.
On mobile only cart icon is shown without text.

Regards,
Eva Kemp.
#140729 Copied In reply to: Search Bar & Cart Widget – Alignment & Mobile Display Issues
Eva Kemp

Support staff

September 26, 2016 at 08:11

Hello,

Do you want just to remove this notice?
Please provide WP admin credentials in private content.

Regards,
Eva Kemp.

#140725 Copied In reply to: Visual Composer activaton message in layer editor
Eva Kemp

Support staff

September 26, 2016 at 08:00
Hello,

Try to use this code in Custom CSS for mobile section:
```
.goog-te-gadget, .socialmedia-buttons {
  margin-bottom: 30px;
}
```
Please show a screenshot what warning you’re getting?

Regards,
Eva Kemp.
#140724 Copied In reply to: Tap to touch icons
Eva Kemp

Support staff

September 23, 2016 at 18:54

Hello,

I mean this form https://www.dropbox.com/s/h4cfy44kitlrny8/Selection_004.bmp?dl=0
Please give us login data for it too.

Thank you.
Regards,
Eva Kemp.

#140634 Copied In reply to: Problem

Eva Kemp

Support staff

September 23, 2016 at 18:49

Hello,

You’re welcome.

Regards,
Eva Kemp.

#140632 Copied In reply to: Removing the Talk Icon in the Sharing Box

Eva Kemp

Support staff

September 23, 2016 at 18:47

Hello,

You’re welcome.

Regards,
Eva Kemp.

#140630 Copied In reply to: Visual Composer Product Category menu

Eva Kemp

Support staff

September 23, 2016 at 18:00

Hello,

You’re welcome.

Regards,
Eva Kemp.

#140626 Copied In reply to: issue with rev slider update

Eva Kemp

Support staff

September 23, 2016 at 17:54

Hello,

You need use both parts of code.
Please try it.

Regards,
Eva Kemp.

#140625 Copied In reply to: Removing the Talk Icon in the Sharing Box

Eva Kemp

Support staff

September 23, 2016 at 17:40

Hello,

You’re welcome.

Regards,
Eva Kemp.

#140623 Copied In reply to: featured images not showing in post slider
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