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Viewing 30 posts - 1,891 through 1,920 (of 31,382 total)

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Eva Kemp

Support staff

September 23, 2016 at 15:23

Hello,

The reason is you selected “Solid Colored” option for your slide https://www.dropbox.com/s/zk7phckk0odhmy0/Selection_003.bmp?dl=0 , try to use Main/Background Image and upload your background picture instead of using it as a layer.

Regards,
Eva Kemp.

#140611 Copied In reply to: mobile version – huge vertical space + menu problem

Eva Kemp

Support staff

September 23, 2016 at 13:30

Hello,

The reason is you’re using special symbol in the image name Βαράκι-Kettlebell-25-kg-3.jpg – ά. Rename the picture with latin character and reupload featured image.

Regards,
Eva Kemp.

#140601 Copied In reply to: featured images not showing in post slider

Eva Kemp

Support staff

September 23, 2016 at 12:16

Hello,

You were replied in the other topic. Please check it.

Regards,
Eva Kemp.

#140592 Copied In reply to: Add cart products not work. The products dissapear from cart.
Eva Kemp

Support staff

September 23, 2016 at 12:13
Hello,

There is no option to move it to mobile menu. Sorry.
You can make it smaller using this code in Custom CSS for mobile:
```
.header-type-7 .header .tbs span {
   padding: 0px 0px;
}
```
Also try to use this code:
```
.tbs.blog-description {
    display: table !important;
    margin-left: 30%;
    margin-bottom: 30px;
}
```
Regards,
Eva Kemp.
#140589 Copied In reply to: Removing the Talk Icon in the Sharing Box
Eva Kemp

Support staff

September 23, 2016 at 11:00

Hello @MinnaN,

Sorry for a delay.
We have updated translation files. Please check your site now.

Regards,
Eva Kemp.

#140579 Copied In reply to: Translating Legenda

Eva Kemp

Support staff

September 23, 2016 at 09:23

Hello,

I’ve reuploaded Ultimate VC Addons plugin. Please check Contact page now.

Regards,
Eva Kemp.

#140568 Copied In reply to: issue with rev slider update

Eva Kemp

Support staff

September 23, 2016 at 09:15

Hello,

You’re welcome.

Regards,
Eva Kemp.

#140566 Copied In reply to: Related posts …

Eva Kemp

Support staff

September 23, 2016 at 09:13

Hello,

I’ve reuploaded content-grid.php file. Now Blog is working. Please check.
Also I’ve checked VC editor on home page and it’s working. Clear browser cache and check again.

Regards,
Eva Kemp.

#140564 Copied In reply to: Share Buttons Image

Eva Kemp

Support staff

September 23, 2016 at 08:39

Hello,

In this case you need edit the file wp-content/themes/royal/framework/theme-functions.php and comment or remove the line 2909 if($excerpt) the_excerpt();

Regards,
Eva Kemp.

#140557 Copied In reply to: Related posts …

Eva Kemp

Support staff

September 23, 2016 at 07:42

Hello,

Go to Theme Options > Blog Layout > Excerpt length(words) and add the words number of your post excerpt.

Regards,
Eva Kemp.

#140545 Copied In reply to: Related posts …
Eva Kemp

Support staff

September 23, 2016 at 07:38
Hello,

Add this code in Custom CSS for mobile:
```
.tbs.blog-description {
    display: table-cell !important;
}
```
Regards,
Eva Kemp.
#140544 Copied In reply to: Removing the Talk Icon in the Sharing Box
Eva Kemp

Support staff

September 23, 2016 at 07:28

Hello,

There is additional authorization form on your site. Please provide login data for it.

Regards,
Eva Kemp.

#140543 Copied In reply to: Problem

Eva Kemp

Support staff

September 22, 2016 at 18:19

Hello,

We can’t connect via FTP, there are errors:
Error: Connection timed out
Error: Could not connect to server

Please check the credentials.

Regards,
Eva Kemp.

#140509 Copied In reply to: Close first tab on single product page in WooPress theme

Eva Kemp

Support staff

September 22, 2016 at 18:11

Hello,

You need use Timeline element in Visual Composer editor:
https://www.dropbox.com/s/c14fau9o1d20df2/Selection_001.bmp?dl=0

Regards,
Eva Kemp.

#140508 Copied In reply to: How to install the addon TIMELINE?

Eva Kemp

Support staff

September 22, 2016 at 18:01

Hello,

Please update Visual Composer and Ultimate VC Addons plugins to the latest versions.
Download the archives here https://www.8theme.com/download-plugins/ and upload the extracted folders via FTP.

Regards,
Eva Kemp.

#140507 Copied In reply to: Share Buttons Image

Eva Kemp

Support staff

September 22, 2016 at 17:55

Hello,

Please specify how you want your menu to look like.

Regards,
Eva Kemp.

#140506 Copied In reply to: Mega Menu install

Eva Kemp

Support staff

September 22, 2016 at 16:10

Hello,

The problem is related to your “2017” slider. When I select another one the page is loading fine, so you need to check the slider you created.

Regards,
Eva Kemp.

#140489 Copied In reply to: issue with rev slider update

Eva Kemp

Support staff

September 22, 2016 at 15:21

Hello,

You need edit the file wp-content/themes/woopress/woocommerce/archive-product.php and move the code <?php do_action( 'woocommerce_archive_description' ); ?> in line 43 to line 106.

Regards,
Eva Kemp.

#140481 Copied In reply to: description category

Eva Kemp

Support staff

September 22, 2016 at 15:13

Hello,

You’re welcome.

Regards,
Eva Kemp.

#140472 Copied In reply to: category thumbnails

Eva Kemp

Support staff

September 22, 2016 at 15:11

Hello,

If you want to show page title too you need put wp_title( '|', true, 'right' ); back in header.php.

Regards,
Eva Kemp.

#140471 Copied In reply to: title-tag without space between template and automatically added page name

Eva Kemp

Support staff

September 22, 2016 at 14:22

Hello,

The error has been fixed as well as featured image for social icons. Now you need wait till the cache is cleared for G+, you can check other icons (facebook, pinterest) where your image is already shown.

Regards,
Eva Kemp.

#140462 Copied In reply to: Share Buttons Image

Eva Kemp

Support staff

September 22, 2016 at 13:54

Hello,

You’re welcome.

Regards,
Eva Kemp.

#140458 Copied In reply to: Problems with new customer login

Eva Kemp

Support staff

September 22, 2016 at 13:01

Hello,

To get other message output requires additional customization which is beyond our basic support scope. You can order customization service via this form https://www.8theme.com/customization-services/

Regards,
Eva Kemp.

#140455 Copied In reply to: Problems with new customer login

Eva Kemp

Support staff

September 22, 2016 at 11:39

Hello,

You’re welcome.

Regards,
Eva Kemp.

#140448 Copied In reply to: Short code error for checklist

Eva Kemp

Support staff

September 22, 2016 at 11:38

Hello,

This is just a notice, you can ignore it. Besides it’s related to WordPress, not to the theme.
You can keep updating the plugins.

Regards,
Eva Kemp.

#140447 Copied In reply to: Langage/filters & others questions

Eva Kemp

Support staff

September 22, 2016 at 10:25

Hello,

Yes, there is one message.
You can change it to something general.

Regards,
Eva Kemp.

#140432 Copied In reply to: Problems with new customer login

Eva Kemp

Support staff

September 22, 2016 at 10:22

Hello @chirag,

Please refer to Woocommerce documentation how to create custom tabs https://docs.woocommerce.com/document/editing-product-data-tabs/
Also there is custom tab option in a product editor at the bottom of the page.

Regards,
Eva Kemp.

#140431 Copied In reply to: Product extra content

Eva Kemp

Support staff

September 22, 2016 at 10:17

Hello,

We didn’t test this plugin. You can check it yourself. Also I noticed other clients used it with Classico theme.

Regards,
Eva Kemp.

#140429 Copied In reply to: Compatibility with a plugin

Eva Kemp

Support staff

September 22, 2016 at 07:00

Hello,

Yes, please, enable our form again to check the issue.

Thank you.
Regards,
Eva Kemp.

#140409 Copied In reply to: Problems with new customer login

Eva Kemp

Support staff

September 22, 2016 at 06:25

Hello,

Could you please upload your site to any web host? We’ll create a single project for you.
We used shortcode [share] for social icons.

Regards,
Eva Kemp.

#140407 Copied In reply to: Creative Theme – How to make Projects?
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