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Forum Replies Created

Viewing 30 posts - 1,951 through 1,980 (of 31,382 total)

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Eva Kemp

Support staff

September 20, 2016 at 19:44

Hello,

Unfortunately there is no such possibility. Sorry.

Regards,
Eva Kemp.

#140240 Copied In reply to: Change the name in span12 a-center

Eva Kemp

Support staff

September 20, 2016 at 18:21

Hello,

1. Please update Ultimate VC Addons and Visual Composer plugins https://www.8theme.com/download-plugins/ . Then check the buttons.

2. Edit the file wp-content/themes/royal/framework/theme-functions.php in line 1189 and the file wp-content/themes/royal/woosearchform.php in line 19.

Regards,
Eva Kemp.

#140236 Copied In reply to: Question Fashion Webshop

Eva Kemp

Support staff

September 20, 2016 at 18:11

Hello,

Please provide FTP credentials in Private Content.

Regards,
Eva Kemp.

#140235 Copied In reply to: title-tag without space between template and automatically added page name

Eva Kemp

Support staff

September 20, 2016 at 17:34

Hello,

This requires additional customization which is beyond our basic support scope.
You can order customization service via this form https://www.8theme.com/customization-services/

Regards,
Eva Kemp.

#140231 Copied In reply to: Shopping cart Icon cut off at full view

Eva Kemp

Support staff

September 20, 2016 at 17:24

Hello,

As I see you’ve disabled that option, but title in browser tab is shown correctly.
Have you resolved the issue?

Regards,
Eva Kemp.

#140228 Copied In reply to: title-tag without space between template and automatically added page name

Eva Kemp

Support staff

September 20, 2016 at 16:22

Hello,

I’ve enabled the option “Force rewrite titles” in Yoast SEO settings > General. Please check title now.

Regards,
Eva Kemp.

#140218 Copied In reply to: title-tag without space between template and automatically added page name

Eva Kemp

Support staff

September 20, 2016 at 14:12

Hello,

Login details are incorrect.
Please check them.

Regards,
Eva Kemp.

#140209 Copied In reply to: title-tag without space between template and automatically added page name

Eva Kemp

Support staff

September 20, 2016 at 13:51

Hello,

Please provide WP admin credentials in Private Content.

Regards,
Eva Kemp.

#140205 Copied In reply to: title-tag without space between template and automatically added page name

Eva Kemp

Support staff

September 20, 2016 at 13:47

Hello,

You need create your own footer as described in the documentation https://www.8theme.com/demo/docs/legenda/#!/footer

Regards,
Eva Kemp.

#140203 Copied In reply to: Change logo and Company Information in Footer

Eva Kemp

Support staff

September 20, 2016 at 13:45

Hello,

As I see font is loading http://storage2.static.itmages.com/i/16/0920/h_1474375486_7483425_66c6316db1.png

Please show a screenshot where you see difference in font between mobile and desktop versions.

Thank you.

Regards,
Eva Kemp.

#140201 Copied In reply to: Input my custom Fonts

Eva Kemp

Support staff

September 20, 2016 at 13:31

Hello,

Payment methods are related to Woocommerce configuration. You need contact Woocommerce support regarding this issue.

Regards,
Eva Kemp.

#140196 Copied In reply to: cancelled orders

Eva Kemp

Support staff

September 20, 2016 at 11:56

Hello,

Please provide WP admin and FTP credentials in Private Content.

Regards,
Eva Kemp.

#140183 Copied In reply to: Product Edit
Eva Kemp

Support staff

September 20, 2016 at 11:53
Hello,

Please use this code in custom.css file:
```
.page-wrapper {
    background: grey;
}
```
Write your color name.

Regards,
Eva Kemp.
#140182 Copied In reply to: Background colour
Eva Kemp

Support staff

September 20, 2016 at 10:37

Hello,

Also add the code in Custom CSS for mobile section.

Regards,
Eva Kemp.

#140148 Copied In reply to: VIsual Composer Modification for Image Titles?
Eva Kemp

Support staff

September 20, 2016 at 10:34
Hello,

Add this code in Custom CSS for desktop section:
```
.row-count-4 .product:nth-child(4n+1) {
    clear: none !important;
}

.row-count-4 .product:nth-child(3n+1) {
    clear: both !important;
}
```
Regards,
Eva Kemp.
#140147 Copied In reply to: category thumbnails
Eva Kemp

Support staff

September 20, 2016 at 09:38
Hello,

Add this code in Custom CSS for tablet section:
```
.single-product .product .product-details .product-title {
    height: 5.2em !important;
}
```
Regards,
Eva Kemp.
#140136 Copied In reply to: VIsual Composer Modification for Image Titles?
Eva Kemp

Support staff

September 20, 2016 at 09:04
Hello,

Please remove the following code from Global Custom CSS:
```
.single-product .product .product-details .product-title {
    height: 3.2em !important;
}
```
and add it to Custom CSS for desktop section.

Regards,
Eva Kemp.
#140129 Copied In reply to: VIsual Composer Modification for Image Titles?
Eva Kemp

Support staff

September 20, 2016 at 09:00

Hello,

As I see there is “Ship to a different address” field on Checkout page http://storage1.static.itmages.com/i/16/0920/h_1474358432_6832314_3cd67105fb.png , tick it to see the form.

Regards,
Eva Kemp.

#140128 Copied In reply to: Ship to Different Address than Billing Address

Eva Kemp

Support staff

September 20, 2016 at 08:12

Hello,

You need create your own footer in Static Blocks as described in the documentation https://www.8theme.com/demo/docs/legenda/#!/footer

Regards,
Eva Kemp.

#140123 Copied In reply to: Legenda

Eva Kemp

Support staff

September 20, 2016 at 08:11

Hello,

You need select brand in product editor http://storage4.static.itmages.com/i/16/0920/h_1474355499_7336907_b64458e6c1.png

Regards,
Eva Kemp.

#140122 Copied In reply to: Legenda Underwear theme: How to edit the tabs on the single product page?

Eva Kemp

Support staff

September 20, 2016 at 08:07

Hello,

Please provide WP admin credentials in Private Content.

Regards,
Eva Kemp.

#140120 Copied In reply to: The search bar at the top
Eva Kemp

Support staff

September 19, 2016 at 19:14
Hello,

Add this code in Global Custom CSS:
```
.meta-post {
  display: none;
}
```
Regards,
Eva Kemp.
#140090 Copied In reply to: 8theme recent posts
Eva Kemp

Support staff

September 19, 2016 at 19:07
Hello,

Do you mean you want to remove product title?
In this case add the code below in custom.css file:
```
.slide-item .product .product-name {
   display: none;
}
```
Regards,
Eva Kemp.
#140088 Copied In reply to: blurry
Eva Kemp

Support staff

September 19, 2016 at 16:50
Hello,

Please add this code in custom.css file:
```
.main-nav .menu > li .nav-sublist-dropdown {
   top: auto;
}
```
Regards,
Eva Kemp.
#140075 Copied In reply to: blurry
Eva Kemp

Support staff

September 19, 2016 at 15:53

Hello,

On our demo we use images with sizes 2,160px × 2,349px, but in your case they should be at least 600px.

Regards,
Eva Kemp.

#140066 Copied In reply to: blurry

Eva Kemp

Support staff

September 19, 2016 at 15:27

Hello,

This is because of small sizes of the image. If you disable zooming you’ll see proper picture.
If you want to keep zoom effect you need upload the image in higher resolution.

Regards,
Eva Kemp.

#140058 Copied In reply to: blurry

Eva Kemp

Support staff

September 19, 2016 at 14:36

Hello,

400×400 are small sizes for zoom effect, try to upload images with sizes at least 600px.
Or disable zooming in Theme Options.

Regards,
Eva Kemp.

#140046 Copied In reply to: blurry

Eva Kemp

Support staff

September 19, 2016 at 14:25

Hello @pedro8,

As for speed issue, does the problem persist only with our theme? Please activate default WordPress theme and check it.

To get old posts features you can reupload the file content.php from the previous theme version.

Regards,
Eva Kemp.

#140042 Copied In reply to: Speed and Performance Issues with Woopress

Eva Kemp

Support staff

September 19, 2016 at 13:26

Hello,

Sorry, but this is related to VC plugin. You need wait for a new VC version where they will fix the bug.

Regards,
Eva Kemp.

#140033 Copied In reply to: VIsual Composer Modification for Image Titles?

Eva Kemp

Support staff

September 19, 2016 at 10:51

Hello,

Please refer to this test result page https://gtmetrix.com/reports/www.handy-fashion.at/mWpRjjYY and follow the suggestions. You need contact your hosting provider support to enable Keep-Alive as suggested in the link.
Also refer to these articles:
https://varvy.com/pagespeed/leverage-browser-caching.html
http://stackoverflow.com/questions/14412099/what-is-a-scaled-image-and-how-do-i-serve-one-in-a-webpage

Regards,
Eva Kemp.

#140015 Copied In reply to: Speed optimization
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