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Viewing 30 posts - 1,981 through 2,010 (of 31,382 total)

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Eva Kemp

Support staff

September 19, 2016 at 10:30

Hello,

Your FTP credentials are incorrect.
Please check them.

Regards,
Eva Kemp.

#140014 Copied In reply to: ajax add to cart issue on single product page

Eva Kemp

Support staff

September 19, 2016 at 10:19

Hello,

As I see all plugins are disabled on your site. Are you making any changes now?
Also show a direct page where Pretty Photo is used.

Regards,
Eva Kemp.

#140009 Copied In reply to: VIsual Composer Modification for Image Titles?
Eva Kemp

Support staff

September 19, 2016 at 09:28
Hello,

1. You can use Contact Form 7 plugin and set up as many forms as you need.

2. There is no such issue in the theme. You can search for a plugin yourself.

3. Add this code in Global Custom CSS section:
```
.main-footer p {
    margin-top: 0;
}
```
Regards,
Eva Kemp.
#140002 Copied In reply to: 404 OOPS! PAGE NOT FOUND after install any demo theme
Eva Kemp

Support staff

September 19, 2016 at 09:23

Hello @pedro8,

Try to use W3 Total Cache plugin and set up it
http://www.onlinemediamasters.com/w3-total-cache-settings/
https://code.tutsplus.com/tutorials/configuring-w3-total-cache-general-settings-i–cms-20920
http://www.wpbeginner.com/plugins/how-to-install-and-setup-w3-total-cache-for-beginners/

As for Blog posts go to Theme Options > Blog Layout > Excerpt length(words) and enter words number you want to show.

Regards,
Eva Kemp.

#139999 Copied In reply to: Speed and Performance Issues with Woopress

Eva Kemp

Support staff

September 19, 2016 at 09:20

Hello,

As I see demo content is installed. I’ve just installed Woocommerce pages. Please check them.

Regards,
Eva Kemp.

#139998 Copied In reply to: How to install demo content?
Eva Kemp

Support staff

September 19, 2016 at 09:12
Hello,

I’ve added this code in Global Custom CSS:
```
div.grwf2-wrapper.wf2-embedded {
   z-index: auto;
}
```
Please check.

Regards,
Eva Kemp.
#139996 Copied In reply to: Fixed Navigation
Eva Kemp

Support staff

September 19, 2016 at 08:53

Hello,

As I see VC editor is working fine
http://storage2.static.itmages.com/i/16/0919/h_1474271462_2977898_0ea1ad19d9.png

Clear browser cache and check again.

Regards,
Eva Kemp.

#139990 Copied In reply to: Woopress queries on Categories Menu and VC

Eva Kemp

Support staff

September 19, 2016 at 08:47

Hello,

Have you edited theme files?
May we reupload the theme?

Regards,
Eva Kemp.

#139989 Copied In reply to: About WPML

Eva Kemp

Support staff

September 19, 2016 at 08:13

Hello,

You need upload images with high resolution, approximate sizes are 2,160px × 2,349px.

Regards,
Eva Kemp.

#139985 Copied In reply to: blurry

Eva Kemp

Support staff

September 19, 2016 at 08:09

Hello,

Unfortunately there is no such possibility. Sorry.

Regards,
Eva Kemp.

#139983 Copied In reply to: OUR OFFERS Sidebar Inquiry
Eva Kemp

Support staff

September 17, 2016 at 08:42
Hello,

Change the code to this one:
```
#e_deliverydate_field {
    float: inherit !important;
}
```
Clear browser cache and check the page after that.

Make sure you’re logged out to be able to see “Create an account?” field.

Regards,
Eva Kemp.
#139944 Copied In reply to: Woocommerce fields Order Delivery Date
Eva Kemp

Support staff

September 17, 2016 at 08:35

Hello,

Sorry, but there is no such feature. Related products are loading from the same category where current product is added or have the same tags.

Regards,
Eva Kemp.

#139942 Copied In reply to: Adjusting Settings for "Related Products"

Eva Kemp

Support staff

September 17, 2016 at 08:29

Hello,

To add categories go to Products > Categories and create new ones.

Please provide FTP and WP admin credentials to check the issue with VC editor.

Thank you.
Regards,
Eva Kemp.

#139941 Copied In reply to: Woopress queries on Categories Menu and VC

Eva Kemp

Support staff

September 17, 2016 at 08:26

Hello,

There is 500 error on your site:
http://storage7.static.itmages.com/i/16/0917/h_1474097171_2949366_1437433bc9.png

This is related to server configuration. You need contact your hosting provider support to check it.

Regards,
Eva Kemp.

#139940 Copied In reply to: ajax add to cart issue on single product page

Eva Kemp

Support staff

September 16, 2016 at 15:52

Hello,

You’re welcome.

Regards,
Eva Kemp.

#139915 Copied In reply to: Checkout Page

Eva Kemp

Support staff

September 16, 2016 at 14:32

Hello,

You’re welcome.

Regards,
Eva Kemp.

#139901 Copied In reply to: Add script to header

Eva Kemp

Support staff

September 16, 2016 at 13:51

Hello,

The reason for “Duplicate ID” warnings is that the theme has 2 menus – mobile and desktop, that’s why both menus have similar ids.
Sorry but it can’t be fixed.

Regards,
Eva Kemp.

#139896 Copied In reply to: Website check validator

Eva Kemp

Support staff

September 16, 2016 at 13:16

Hello,

Could you please specify a device where you’re experiencing the problem?

Thank you.
Regards,
Eva Kemp.

#139893 Copied In reply to: Mobile website not working properly

Eva Kemp

Support staff

September 16, 2016 at 11:40

Hello,

1. Please show a screenshot what exactly you want to achieve.

2. You need translate the field in the plugin files. You need check them.

Regards,
Eva Kemp.

#139885 Copied In reply to: Woocommerce fields Order Delivery Date

Eva Kemp

Support staff

September 16, 2016 at 11:32

Hello,

During demo content creation there were random comments on a site where it was created. They were included in xml file, but those comments doesn’t have any malicious code. If you can provide exact functions or piece of code which is malicious, we’ll check it.

We always ask temporary credentials, which should be changed just after a problem solution. We don’t install any additional plugins and to change files we use only FTP.

Regards,
Eva Kemp.

#139883 Copied In reply to: Images on Variable products
Eva Kemp

Support staff

September 16, 2016 at 09:15
Hello,

1. I don’t see such problem on our side. Try to check it on other devices.

2. I’ve added “!important” to your code. Check mobile menu now.

3. Add this code in Custom CSS for mobile section:
```
.top-bar {
    background: white;
}
```
Regards,
Eva Kemp.
#139879 Copied In reply to: Mobile website not working properly
Eva Kemp

Support staff

September 16, 2016 at 08:53

Hello,

To use mega menu you need create a menu with items and subitems in Appearance > Menu. Then select in Theme Options > General > Menu Type > Mega Menu. Mega menu works only with Header Type 1, 3 or 4.

Regards,
Eva Kemp.

#139873 Copied In reply to: Mega Menu

Eva Kemp

Support staff

September 16, 2016 at 08:15

Hello,

Please specify what plugin you mean.

Regards,
Eva Kemp.

#139865 Copied In reply to: Product Width

Eva Kemp

Support staff

September 15, 2016 at 18:48

Hello,

PSD file is a Photoshop file where theme design is drawn.
Why do you need PSD file?

Regards,
Eva Kemp.

#139848 Copied In reply to: I need a little help, maybe a big help

Eva Kemp

Support staff

September 15, 2016 at 18:41

Hello,

This is related to the plugin “Search By SKU – for Woocommerce”. If you activate the default Woocommerce theme Storefront you’ll see the same search result. We recommend you to contact Woocommerce support regarding your query.

Regards,
Eva Kemp.

#139845 Copied In reply to: Search Result Method Different

Eva Kemp

Support staff

September 15, 2016 at 16:42

Hello,

Could you please provide WP credentials for both sites to check the issue?

Thank you.
Regards,
Eva Kemp.

#139838 Copied In reply to: Search Result Method Different

Eva Kemp

Support staff

September 15, 2016 at 16:31

Hello,

I’ve imported 3 variants (Victoria, Rose and Margaret) and base demo content too. Check pages now.

Regards,
Eva Kemp.

#139833 Copied In reply to: Problem with plugin installation

Eva Kemp

Support staff

September 15, 2016 at 16:11

Hello,

You’re welcome.

Regards,
Eva Kemp.

#139831 Copied In reply to: post slider
Eva Kemp

Support staff

September 15, 2016 at 15:18
Hello,

Add this code in Global Custom CSS:
```
.meta-post {
  display: none;
}
```
Regards,
Eva Kemp.
#139822 Copied In reply to: post slider
Eva Kemp

Support staff

September 15, 2016 at 14:07
Hello,

I’ve added this code in .htaccess file:
```
<IfModule mod_headers.c>
   Header set Access-Control-Allow-Origin "*"
</IfModule>
```
Please check shop page now.

Regards,
Eva Kemp.
#139799 Copied In reply to: Mobile website not working properly
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