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Viewing 30 posts - 2,041 through 2,070 (of 31,382 total)

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Eva Kemp

Support staff

September 13, 2016 at 14:35

Hello,

Please provide WP admin credentials in Private Content.

Regards,
Eva Kemp.

#139580 Copied In reply to: error 404

Eva Kemp

Support staff

September 13, 2016 at 14:15

Hello,

Glad to hear you’ve managed to resolve the issue.
Let us know if any assistance is required.

Regards,
Eva Kemp.

#139579 Copied In reply to: Major Issues With Shopping Cart Page

Eva Kemp

Support staff

September 13, 2016 at 14:14

Hello,

Please refer to this article:
http://www.wpbeginner.com/beginners-guide/how-to-install-google-analytics-in-wordpress/

Regards,
Eva Kemp.

#139578 Copied In reply to: Add script to header

Eva Kemp

Support staff

September 13, 2016 at 13:42

Hello,

1. You can set posts number in the widget settings http://storage1.static.itmages.com/i/16/0913/h_1473770431_2568769_fb2fb8e228.png

2. Unfortunately there is no such feature.

3. Edit the file wp-content/themes/woopress/framework/widgets.php and remove or comment the line 340 <?php _e('by', ETHEME_DOMAIN) ?> <strong><?php the_author(); ?></strong>

Regards,
Eva Kemp.

#139572 Copied In reply to: 8theme recent posts

Eva Kemp

Support staff

September 13, 2016 at 13:35

Hello,

You’re welcome.

Regards,
Eva Kemp.

#139569 Copied In reply to: Show Condensed "Scroll" Top Menu All the Time

Eva Kemp

Support staff

September 13, 2016 at 07:55

Hello,

Seems the problem was with your server cache as now I’ve checked the Cart page and product has been removed successfully.
Please clear browser cache and check yourself.

Regards,
Eva Kemp.

#139530 Copied In reply to: Major Issues With Shopping Cart Page

Eva Kemp

Support staff

September 13, 2016 at 07:31

Hello,

You’re welcome.

Regards,
Eva Kemp.

#139526 Copied In reply to: Category Box Radius

Eva Kemp

Support staff

September 12, 2016 at 20:26

Hello,

Seems your customizations caused the error.
We don’t recommend to modify parent files. Create child theme https://codex.wordpress.org/Child_Themes and make all changes there, so you’ll keep them after theme update.
If you edited woocommerce files in the theme, I saved old folder in wp-content/themes/blanco/woocommerce-old.
Also you can ask your hosting provider support to restore the site from a backup to get back your old site version.

As you can see our default files don’t have such error, so seems some of your modifications were wrong.

Regards,
Eva Kemp.

#139511 Copied In reply to: Etheme_WooCommerce_Widget_Cart

Eva Kemp

Support staff

September 12, 2016 at 19:09

Hello,

I’ve reuploaded theme files.
Please check your site now.

Regards,
Eva Kemp.

#139502 Copied In reply to: Etheme_WooCommerce_Widget_Cart

Eva Kemp

Support staff

September 12, 2016 at 18:25

Hello,

Perhaps you had enabled the option “Show product categories” in Theme Options > E-Commerce > Product Page Layout where categories widget has class .woocommerce_product_categories.

Regards,
Eva Kemp.

#139500 Copied In reply to: Category Box Radius

Eva Kemp

Support staff

September 12, 2016 at 18:15

Hello,

Please try a solution described here http://www.markomedia.com.au/admin-ajax-php-high-cpu-problem-solved/
Also optimize your images
http://premium.wpmudev.org/blog/10-best-image-optimization-plugins-to-speed-up-your-wordpress-site/
http://www.elegantthemes.com/blog/tips-tricks/optimize-images-for-your-wordpress-website

Regards,
Eva Kemp.

#139499 Copied In reply to: admin-ajax.php slows down site

Eva Kemp

Support staff

September 12, 2016 at 14:40

Hello,

WP admin credentials are incorrect.
Please check them.

Regards,
Eva Kemp.

#139481 Copied In reply to: Custom Sidebar problem (desktop view)

Eva Kemp

Support staff

September 12, 2016 at 14:28

Hello,

You’re welcome.

Regards,
Eva Kemp.

#139477 Copied In reply to: Update ignores translations again..

Eva Kemp

Support staff

September 12, 2016 at 14:27

Hello,

I’ve edited your top menu in Appearance > Menus.
Please check it now.

Regards,
Eva Kemp.

#139474 Copied In reply to: Category and sub categoty Thumbnail listing

Eva Kemp

Support staff

September 12, 2016 at 11:44

Hello,

Yes, it will work if you follow our tutorial how to update the theme

(it’s for Legenda theme but the process is the same).

Regards,
Eva Kemp.

#139456 Copied In reply to: Update ignores translations again..

Eva Kemp

Support staff

September 12, 2016 at 11:43

Hello,

As you can see classes are different .woocommerce_product_categories and .widget_product_categories. Perhaps you re-added the widget from new Woocommerce version.

Regards,
Eva Kemp.

#139455 Copied In reply to: Category Box Radius

Eva Kemp

Support staff

September 12, 2016 at 11:33

Hello,

Sorry for a delay. Tomorrow a new archive will be released.

Please take our apologies for inconveniences.

Regards,
Eva Kemp.

#139452 Copied In reply to: Coupon codes don't work on the CART page but do on CHECKOUT

Eva Kemp

Support staff

September 12, 2016 at 11:30

Hello,

FTP and WP credentials are incorrect. Please check them.

Regards,
Eva Kemp.

#139450 Copied In reply to: admin-ajax.php slows down site

Eva Kemp

Support staff

September 12, 2016 at 11:20

Hello,

There are the same errors.
Is there firewall on your server that is blocking our IP?

Regards,
Eva Kemp.

#139448 Copied In reply to: CLASSICO BUNDLED SCRIPTS SIZE – SLOW PAGE LOAD TIMES

Eva Kemp

Support staff

September 12, 2016 at 11:17

Hello,

There is Internal Server Error on your site http://storage7.static.itmages.com/i/16/0912/h_1473675458_7589114_d8874026ca.png .
You need contact your hosting provider support regarding this error.

Regards,
Eva Kemp.

#139447 Copied In reply to: Contact page is empty even though it was pre-made with VIsual Composer
Eva Kemp

Support staff

September 12, 2016 at 10:20
Hello,

Please add this code in Theme Options > Styling > Custom CSS > Custom CSS for mobile:
```
.checkout .col-lg-5.col-md-5 {
    display: inline-block;
}
```
Regards,
Eva Kemp.
#139430 Copied In reply to: Checkout Page issues on mobile devices
Eva Kemp

Support staff

September 12, 2016 at 10:13
Hello,

I’ve edited your code to this one:
```
.sidebar .woocommerce_product_categories .widget-title, 
.sidebar .widget_product_categories .widget-title {
    border-radius: 5px;
}
```
Check sidebar now.

Regards,
Eva Kemp.
#139425 Copied In reply to: Category Box Radius
Eva Kemp

Support staff

September 12, 2016 at 10:03

Hello,

Please disable Cloudflare and WP Supercache and clear server cache.
After that check the site.

Regards,
Eva Kemp.

#139420 Copied In reply to: Major Issues With Shopping Cart Page

Eva Kemp

Support staff

September 12, 2016 at 09:58

Hello,

Please try this solution https://www.inmotionhosting.com/support/website/wordpress/heartbeat-ajax-php-usage#heartbeat-in-action

Regards,
Eva Kemp.

#139418 Copied In reply to: admin-ajax.php slows down site

Eva Kemp

Support staff

September 12, 2016 at 08:41

Hello,

Glad to hear it.

Have a nice day.

Regards,
Eva Kemp.

#139411 Copied In reply to: Translation problems with new update

Eva Kemp

Support staff

September 12, 2016 at 08:40

Hello,

Please provide FTP and WP admin credentials in Private Content.

Regards,
Eva Kemp.

#139410 Copied In reply to: Etheme_WooCommerce_Widget_Cart

Eva Kemp

Support staff

September 12, 2016 at 08:35

Hello,

You’re welcome.

Regards,
Eva Kemp.

#139407 Copied In reply to: problem with payment option with woocommerce

Eva Kemp

Support staff

September 12, 2016 at 08:33

Hello,

FTP and WP login credentials are incorrect. Please check them.

Regards,
Eva Kemp.

#139405 Copied In reply to: Translation problems with new update

Eva Kemp

Support staff

September 12, 2016 at 08:19

Hello,

We’re glad you’ve found the solution.

Have a nice day!
Regards,
Eva Kemp.

#139399 Copied In reply to: Parent menu-items should just open submenu Section, not cat-page

Eva Kemp

Support staff

September 12, 2016 at 08:16

Hello,

To translate theme strings refer to our documentation https://www.8theme.com/demo/docs/royal/#!/1_how_to_translate

Regards,
Eva Kemp.

#139397 Copied In reply to: change contact form text to rtl (hebrew)
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